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Lloyds Bank: Platinum Added Value Account reviews

Name: Platinum Added Value Account
Rating: 3.35 (37 reviews)

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3.37

Based on 37 reviews, last reviewed 26th Feb 2025

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

45%

11%

14%

27%

Latest highest rating:

5

Recently converted to Platinum and was completely sa... Recently converted to Platinum and was completely satisfied with the add on of travel insurance,AA membership and cell phone insurance all inclusive,g... Read more Reviewed on: 26th February 2025

Latest lowest rating:

1

Check that you are covered Having paid for this card since May 2023 I happened to ring the AA to discover my name was not registered with them! Despite almost three hours on the... Read more Reviewed on: 16th March 2024

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About this product

Lloyds Bank Platinum Added Value Account reviews come from people like you! With so many different current accounts now available, you can read these honest Lloyds Bank Platinum Added Value Account reviews to find out what life as a Lloyds Bank customer is really like. And remember, if you are a Lloyds Bank customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Lloyds Bank Platinum Added Value Account reviews. Together, we can make financial services work better for everyone.

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Lloyds Bank Platinum Added Value Account reviews (37)

Recently converted to Platinum and was completely sa...

Recently converted to Platinum and was completely satisfied with the add on of travel insurance,AA membership and cell phone insurance all inclusive,good value ,as was already paying 65% of the fee to the AA already before I include International travel insurance!! Reviewed on: 26th February 2025

Great range of account benefits.

Great range of account benefits. Also like the bank's values Reviewed on: 22nd February 2025

I’ve been banking with Lloyds since I was a child.

I’ve been banking with Lloyds since I was a child. I currently have a Platinum account which is good value for money. I received car breakdown cover, mobile phone insurance and world wide family travel cover to name a few of its benefits. I also receive free cinema tickets (always good to give to the kids Reviewed on: 11th May 2024

Check that you are covered

Having paid for this card since May 2023 I happened to ring the AA to discover my name was not registered with them! Despite almost three hours on the phone after 14 days I am still not registered! Have asked for refund of fee and have requested cancellation of Platinum account as have arranged individual travel and breakdown cover. Now considering transferring to another bank. Trying to make contact with the right person is a nightmare. Reviewed on: 16th March 2024

True to their word!

Every advertisement you see tells you that Lloyds will be at your side - and they don’t just say it, they do it. Helpful and understanding, excellent app and personal approach. Reviewed on: 11th April 2023

Great app, many branches still, premium feel.

Great app - modern, has everything I need, easy to use. Many branches still - I’m impressed compared to other high street banks. Premium feel - The brand is established, premium, beautiful. Reviewed on: 18th March 2023

The extras provided by the account are not worth it!

I took an account with them and used the mobile phone insurance option and it was so painstaking awful service. I am on my 5th phone as each refurbished phone is worse than the previous one. Please please go to Natwest as they provide a replacement service option whereas at Lloyds you have to send your phone in and wait 2 weeks to get your phone back who does that in the day and age! Reviewed on: 16th March 2023

Meh

Un cohesive approach across Web phone and app. Hard to use not a great deal on borrowing no mortgage advisors in branch. Newer providers are offering better service and products. Reviewed on: 16th March 2023

A service I can always rely on.

My calls are always answered quickly even during busy periods and answered by polite and really helpful UK based staff. The added monthly benefits are okay, not great but they don't really cost anything. I don't have issues with unpaid payments as the bank seems to cover them and let's me know when I need to pay more money into my account. Reviewed on: 9th March 2023

Very good

Lloyds are a brilliant bank Very helpful staff and a fantastic app Reviewed on: 14th January 2023

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