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Lloyds Bank: Platinum Added Value Account reviews

Name: Platinum Added Value Account
Rating: 3.49 (41 reviews)

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3.72

Based on 41 reviews, last reviewed 23rd Jan 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

12%

24%

Latest highest rating:

4

Travel & mobile insurance included plus AA breakdown... Travel & mobile insurance included plus AA breakdown cover. Cashback rewards also from shops and services. Reviewed on: 23rd January 2026

Latest lowest rating:

1

Check that you are covered Having paid for this card since May 2023 I happened to ring the AA to discover my name was not registered with them! Despite almost three hours on the... Read more Reviewed on: 16th March 2024

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About this product

Lloyds Bank Platinum Added Value Account reviews come from people like you! With so many different current accounts now available, you can read these honest Lloyds Bank Platinum Added Value Account reviews to find out what life as a Lloyds Bank customer is really like. And remember, if you are a Lloyds Bank customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Lloyds Bank Platinum Added Value Account reviews. Together, we can make financial services work better for everyone.

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Lloyds Bank Platinum Added Value Account reviews (41)

The extras provided by the account are not worth it!

I took an account with them and used the mobile phone insurance option and it was so painstaking awful service. I am on my 5th phone as each refurbished phone is worse than the previous one. Please please go to Natwest as they provide a replacement service option whereas at Lloyds you have to send your phone in and wait 2 weeks to get your phone back who does that in the day and age! Reviewed on: 16th March 2023

Meh

Un cohesive approach across Web phone and app. Hard to use not a great deal on borrowing no mortgage advisors in branch. Newer providers are offering better service and products. Reviewed on: 16th March 2023

A service I can always rely on.

My calls are always answered quickly even during busy periods and answered by polite and really helpful UK based staff. The added monthly benefits are okay, not great but they don't really cost anything. I don't have issues with unpaid payments as the bank seems to cover them and let's me know when I need to pay more money into my account. Reviewed on: 9th March 2023

Very good

Lloyds are a brilliant bank Very helpful staff and a fantastic app Reviewed on: 14th January 2023

Platinum added value account

I have had this account for many years and have used the benefits - all claims have been dealt with fairly and promptly. Reviewed on: 10th January 2023

Excellent

Excellent noce costumer service Reviewed on: 1st April 2022

Expensive

It is expensive and the phone insurance excess has also gone up Reviewed on: 31st March 2022

Helpful

When my card got cloned, Lloyds were incredibly swift and helpful in resolving and helping me Reviewed on: 12th January 2022

Phone insurance a scam

The customer services are awful, they lie then claim the recorded call failed and can’t provide a copy! They think their approved phone engineer is better qualified than apple’s own. Do not waste your money or your time with Lloyds premium accounts. Reviewed on: 18th August 2020

Easy banking

Always easy, with added travel & phone insurance .... great value Reviewed on: 2nd August 2020

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