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Lloyds Bank: Platinum Added Value Account reviews

Name: Platinum Added Value Account
Rating: 3.96 (47 reviews)

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3.96

Based on 47 reviews, last reviewed 12th Jun 2026

25% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

51%

13%

11%

23%

Latest highest rating:

5

Platinum card easy to use when travelling with no ex... Platinum card easy to use when travelling with no exchange rate fees Reviewed on: 12th June 2026

Latest lowest rating:

1

never claimed in 5 years flight got cancelled due... never claimed in 5 years flight got cancelled due to cost of jet fuel u had to book new flight i have been advice "If we do not state that someth... Read more Reviewed on: 1st May 2026

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About this product

Lloyds Bank Platinum Added Value Account reviews come from people like you! With so many different current accounts now available, you can read these honest Lloyds Bank Platinum Added Value Account reviews to find out what life as a Lloyds Bank customer is really like. And remember, if you are a Lloyds Bank customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Lloyds Bank Platinum Added Value Account reviews. Together, we can make financial services work better for everyone.

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Lloyds Bank Platinum Added Value Account reviews (47)

Platinum added value account

I have had this account for many years and have used the benefits - all claims have been dealt with fairly and promptly. Reviewed on: 10th January 2023

Excellent

Excellent noce costumer service Reviewed on: 1st April 2022

Expensive

It is expensive and the phone insurance excess has also gone up Reviewed on: 31st March 2022

Helpful

When my card got cloned, Lloyds were incredibly swift and helpful in resolving and helping me Reviewed on: 12th January 2022

Phone insurance a scam

The customer services are awful, they lie then claim the recorded call failed and can’t provide a copy! They think their approved phone engineer is better qualified than apple’s own. Do not waste your money or your time with Lloyds premium accounts. Reviewed on: 18th August 2020

Easy banking

Always easy, with added travel & phone insurance .... great value Reviewed on: 2nd August 2020

Discriminated Italy Citizen

I have been in the hospital for 2 months for COVID-19. After I spoken with customer services on 19th May 2020. Lloyd’s bank customers services told me that everything will work normal. unfortunate it was all deceived my internet bank stop work and the card still have the same issues. It is vital that we keep social distance under government guidelines to safe lives. However, my card stops working completely for no reasons. It comes on my mind that Lloyd’s bank is discriminated Italy citizen. Thereby Lloyd’s bank frozen my card for no reasons, I think they are not well prepared for COVID19. I regret to say that Lloyds Bank it Absolute disgraces, I’m a customer of Lloyd’s Bank since 2015, I normally my card works well but today it fails to work. My cards have an expired date in November 2022. Today I went at Asda’s shopping try to make a card payment with the correct pin but Lloyd’s bank refuses to release the money. I’m on quarantine I just went out for essential, because do not have anyone to do the shopping for me. However, I did use the mask but it not 100% safe for other shoppers. Also, I have used my internet bank apps and sent msg on 18 May 2020 to.customer service in regards to my issues no one reply. My cards Platinum have monthly fees, but Lloyd’s bank does not help customers the way they should do under their policy. Lloyd’s bank is doing a short cut which is completely illegal because they are breaching their own policies. If the Lloyds bank does not resolve this issues by this Friday 22nd May 2020. I’ll walk through your branch and you will put your employees in risk. Which means you as the bank will be fully responsibly for other lives. Reviewed on: 20th May 2020

Lloyd bank Discriminated Italy Citizen

I have been in the hospital for 2 months for COVID 19. After I spoken with customer services on 19th May 2020. Lloyd’s bank customers services told me that everything will work normal. unfortunate it was all deceived my internet bank stop work and the card still have the same issues. It is vital that we keep social distance under government guidelines to safe lives. However, my card stops working completely for no reasons. It comes on my mind that Lloyd’s bank is discriminated Italy citizen. Thereby Lloyd’s bank frozen my card for no reasons, I think they are not well prepared for COVID19. I regret to say that Lloyds Bank it Absolute disgraces, I’m a customer of Lloyd’s Bank since 2015, I normally my card works well but today it fails to work. My cards have an expired date in November 2022. I’m on quarantine I just went out for essential, because do not have anyone to do the shopping for me. However, I did use the mask but it not 100% safe for other shoppers. Also, I have used my internet bank apps and sent msg on 18 May 2020 to.customer service in regards to my issues no one reply. My cards Platinum have monthly fees, but Lloyd’s bank does not help customers the way they should do under their policy. Lloyd’s bank is doing a short cut which is completely illegal because they are breaching their own policies. If the Lloyds bank does not resolve this issues by this Friday 22nd May 2020. I’ll walk through your branch and you will put your employees in risk. Which means you as the bank will be fully responsibly for other lives. Reviewed on: 20th May 2020

Overpriced and underwhelmed

It's an OK bank account if you don't have any special requirements like an overdraft but the customer care by this bank is the poorest I have ever known. I would actively discourage anyone from using Lloyds. Reviewed on: 8th February 2020

No problems in 40 years

What's to say ,very helpful and polite in branch. Reviewed on: 4th February 2020

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