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NatWest Select Account Reviews

Ratings based on 79 reviews Last review 3 weeks ago

NatWest Select Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Select Account reviews to find out what life as a NatWest customer is really like. And remember, if you...

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NatWest Select Account reviews come from people like you! With so many different current accounts now available, you can read these honest NatWest Select Account reviews to find out what life as a NatWest customer is really like. And remember, if you are a NatWest customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of NatWest Select Account reviews. Together, we can make financial services work better for everyone.

5 44
4 21
3 9
2 3
1 2

Our Smart Money People 360° Rating

Good Current Account Rating
Combines our customer review data set with wider market analysis. Find out more here.

Your Select Account Reviews (79)

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2nd February 2017

Easy to use service

I've been with NatWest for years and never had any problems. I've found they have simple, fast and effective methods in place for when you want to make changes to your account. When we wanted to add an overdraft we did it all online and it was ready...

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I've been with NatWest for years and never had any problems. I've found they have simple, fast and effective methods in place for when you want to make changes to your account. When we wanted to add an overdraft we did it all online and it was ready the next day and when we wanted to move from a select account to a reward account again we did it all online and it was sorted out very quickly with no hassle or fuss. It's very easy to request changes to your account and just as easy to change them back again.

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5th January 2017

Excellent app

I have been banking with Natwest since I was born and have moved from telephone and branch banking to mobile phone app banking. I find the service to be excellent. I can access my account 24/7, view my children savings accounts, my savings accounts,...

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I have been banking with Natwest since I was born and have moved from telephone and branch banking to mobile phone app banking. I find the service to be excellent. I can access my account 24/7, view my children savings accounts, my savings accounts, my credit card and my business account all in the same place. Brilliant....

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10th December 2016

Great experience

We signed up to a Natwest account at the beginning of the year, and apart from some teething process during the online sign up process, it's been plain sailing so far, with some great benefits too. Their banking app is better than a number of other...

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We signed up to a Natwest account at the beginning of the year, and apart from some teething process during the online sign up process, it's been plain sailing so far, with some great benefits too. Their banking app is better than a number of other competitors too - overall, a very positive experience!

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20th November 2016

Numerous problems with poor customer service.

Our account usually runs fine as I very rarely need to speak to them but whenever I have I have had issues. We were given incorrect information when being offered a packaged account but because I listened to them and then later changed the account...

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Our account usually runs fine as I very rarely need to speak to them but whenever I have I have had issues. We were given incorrect information when being offered a packaged account but because I listened to them and then later changed the account online they are not interested. I also had significant issues with my children accounts as they had copies of my signature in my maiden name and in my married name against the children accounts and wouldn't let us withdraw any money because there were not two signatories. It took months to get this sorted.

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18th May 2016

Helpful!

Any time that I've had to contact the bank for any reason, the staff in the call centre are always very helpful and knowledgeable. I had some fraudulent activity on my account, but once I called the bank it didn't take long at all for them to rectify...

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Any time that I've had to contact the bank for any reason, the staff in the call centre are always very helpful and knowledgeable. I had some fraudulent activity on my account, but once I called the bank it didn't take long at all for them to rectify the money taken and issue me a new card. Would recommend!

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7th May 2016

Great Complaints management!

I would like to share how happy I am regarding the handling of my complaint via phone, as i feel the person responsible should be commended for her quick thinking, swift action and empathetic approach leading to a successful resolution....

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I would like to share how happy I am regarding the handling of my complaint via phone, as i feel the person responsible should be commended for her quick thinking, swift action and empathetic approach leading to a successful resolution.

I was under a very tight time constraint due to the fact that my pregnant new wife who lives over seas is currently applying for a visa and these particular statements where supporting documents. Unfortunately due to an existing visa, we were unable to apply till now, but our baby is due in September and the visa process take a long time (cannot fly near due date).

I was very frustrated initially, due to the incorrect information i was provided and the error made on my original statement order by the telephone customer service team, not to forget the lack of discretion used by the branch staff initially.

Thanks to the complaints team, in a mater of 1.5 hrs i had exactly what i needed and i don't feel too bad about the issue because of the supportive guidance to a resolution.

Some people make mistakes, but the ones who fix the mistakes are what keeps the world turning.

With much appreciation...Thank you Susan Jones.

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19th February 2016

Generally good service

I like Natwest as a bank, however I do have one irk. If you are due to pay a direct debit on a Monday it will come out of your account on a saturday, however if youre due a credit on a Monday it wont go in on a Saturday. A few Saturdays I have been...

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I like Natwest as a bank, however I do have one irk. If you are due to pay a direct debit on a Monday it will come out of your account on a saturday, however if youre due a credit on a Monday it wont go in on a Saturday. A few Saturdays I have been left with no money for the weekend, which with 4 kids is not good. Generally a good service though and they are always helpful when you call.

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19th February 2016

Above Average

With Live Chat and a customer forum, there is more convenient access to info and problem solving than with banks where you can only ring. That can take up half a day with callbacks, and often results in misleading advice from somone who will guess an...

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With Live Chat and a customer forum, there is more convenient access to info and problem solving than with banks where you can only ring. That can take up half a day with callbacks, and often results in misleading advice from somone who will guess an answer.

(That said, recent responses were so polite and poor, they had the whiff of 'outsourced to Bangalore' about them.)

Branch staff are very helpful.

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16th February 2016

Better the devil you know!

I used to hate NatWest. Awful customer service and sky high charges. However, over the past few years they have changed and its a lot less hassle going in and seeing someone who is actually willing to help. Sometimes, it's better the devil you know...

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I used to hate NatWest. Awful customer service and sky high charges. However, over the past few years they have changed and its a lot less hassle going in and seeing someone who is actually willing to help. Sometimes, it's better the devil you know with banks, so I've been with them nearly 30 years.

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