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NatWest: Select Account reviews

Name: Select Account
Rating: 4.31 (718 reviews)

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4.31

Based on 718 reviews, last reviewed 7th Sep 2026

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

81%

11%

Latest highest rating:

5

Fraudulent activity Keep you updated if they think som Reviewed on: 29th May 2026

Latest lowest rating:

1

Only One Positive To Say From the useless chat app to the chaotic customer service team to the unresponsive business team to the unethical way they conduct their business, my ... Read more Reviewed on: 7th September 2026

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About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Select Account reviews (718)

Only One Positive To Say

From the useless chat app to the chaotic customer service team to the unresponsive business team to the unethical way they conduct their business, my experience with NatWest has been awful. NatWest recently tried to tell me that a PayPal DD didn't count as a DD, so they wouldn't refund a fraudulent transaction. The chat app Cora could only deal with the most basic tasks, but I had to go through the motions before being passed off to a team member. While waiting, I reached out via X and ended up with the team from X, who were communicating via text speak and emojis, giving me advice which conflicted with the chat team who were then contradicting each other. Eventually, the Ombudsman found in my favour, but NatWest stretched the whole issue out until the very last minute and then tried to harass me into accepting their erroneous version. I hadn't heard from the Small Business team for years when I needed to change the name of my Sole Trader trading name. Despite everyone and their dog knowing that Sole Traders are not registered at Comapnies House, NatWest insisted I fill out a form with my Company Registration Number and seemed unable to understand that a trading name change is literally a bit of admin. I was going to say I have nothing good to say about NatWest but their banking app is pretty reliable! Reviewed on: 7th September 2026

Fraudulent activity

Keep you updated if they think som Reviewed on: 29th May 2026

Innovation, customer focus, and a...

Key values include innovation, customer focus, and a digital mindset. Reviewed on: 22nd April 2026

Good online banking

The account provides a secure and easy way to manage my money, alongside all the other products I have with Natwest. Reviewed on: 14th April 2026

Efficient and Satisfactory

They provided an efficient and satisfactory resolution when my debit card was compromised. Reviewed on: 25th March 2026

App always works fine, I’m happy

App works fine, very clear options to obtain information and transaction data always spot on. Still waiting for my new card which was requested via Cora. After two weeks I contacted Cora again but this time my issue was dealt by a ‘human’ and my new replacement card should be with me in about 5 working days. Reviewed on: 24th March 2026

Okay bank, but does the job.

Okay bank, but does the job. I like the app Reviewed on: 24th March 2026

Good experience

Good experience and I recommend it to everyone Reviewed on: 9th February 2026

Been with bank for over 30 years and no concerns

Been with bank for over 30 years and no concerns Reviewed on: 23rd January 2026

You’re not a customer. You’re family.

I’ve been a NatWest customer for years. For good reason. Being a NatWest customer feels more like family. They’re there for you in good times and bad, they reward loyalty and their app is easily the best out there for managing your finances. Reviewed on: 22nd January 2026

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