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NatWest: Select Account reviews

Name: Select Account
Rating: 4.17 (719 reviews)

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4.17

Based on 719 reviews, last reviewed 4th Oct 2026

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

81%

11%

Latest highest rating:

5

Fraudulent activity Keep you updated if they think som Reviewed on: 29th May 2026

Latest lowest rating:

1

What a bunch of con artists What a bunch of con artists What a bunch of con artists Nat West!!!!!!!!! What a bunch of c…s They Cancelled my card today. No warning. 4 calls and ei... Read more Reviewed on: 4th October 2026

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About this product

The NatWest Select Account is an award winning basic current account helps you manage your money in one place, with no monthly fee.

The Select Account can be managed via the mobile banking app and there is an option for a short-term overdraft if you meet the eligibility criteria.

NatWest Select Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Select Account reviews (719)

Great customer service but charges are a bit unfortunate

I have been a select account holder for 6 years with Natwest now. I have experienced such high quality customer service with them, great protection and banking at brilliant convenience. However over the years I have seen the charges slowly increase to a point now where it is a bit over the top for a payment to be rejected. If you can keep up with your direct debits then a fantastic bank to be with, if you struggle sometimes or need an overdraft have a look around to compare the unexpected charges you may receive. Reviewed on: 29th April 2015

Its okay good for kids accounts as well

The people on the phone need to be more helpful and polite and make everything more clearer Reviewed on: 29th April 2015

easy to set up easy to use

never had any issues with them, always helpful and quick to respond with a solution Reviewed on: 28th April 2015

Fantastic customer service, helpful, friendly and knowledgeable

I can not praise natwest enough for helping me set up my account and ease of use since i opened it. any issues are dealt with straight away with no questions asked. excellent customer service, excellen bank Reviewed on: 21st April 2015

great customer service

really good customer service always really helpful and friendly Reviewed on: 9th April 2015

Friendly, trustworthy and always helpful.

Helpful personel, both onsite and online. You always feel like you´re important, they always have time for even the weirdest questions. Online service and the app is also top, nothing at all to complain about. On the contrary, everything is very intuitive and easy to use. Reviewed on: 11th February 2015

Opening a new account

I went into my local branch as myself and partner wanted a joint account. The lady that we saw was very courteous and professional, as we both had accounts already she ensured that the information was correct on those and then just used that for opening the new joint account. Apart from being asked what type of select account I wanted (free or one of the paid versions) there was no overt sales pressure and it was stress free and easy. Reviewed on: 4th February 2015

Great customer service

I had recently lost my debit card and phoned up they checked every transaction was me whilst they got it cancelled and ordered a new 1 and to my surprise as I was on the phone a long they even paid me for call charge I feel like they cared Reviewed on: 14th January 2015

Basic

Before they lost all the incentives I could just about stand for the monthly fee. Now they've all gone and you're left with essentially mobile phone insurance and travel insurance for couples, its vastly overpriced. Reviewed on: 7th October 2014

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