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NatWest reviews

NatWest Logo
Rated Excellent • 4.73/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 24,005 product reviews

Average score of 4.73/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for NatWest have trended negatively over the past 90 days

NatWest's Rooster card is loved for teaching kids money management, offering independence, and being easy to use with great parental controls. However, many find NatWest's customer service frustrating, with issues around account access, communication, and digital processes causing real headaches.

Positive themes

  • NatWest Rooster card makes it easy and fun for kids to learn money skills and save.
  • Rooster card app and features give parents great control and peace of mind over kids' spending.
  • NatWest Rooster card is free for account holders and great value compared to others.

Negative themes

  • NatWest's customer service often frustrates with poor communication and slow responses.
  • Many find NatWest's digital systems clunky and difficult to navigate or resolve issues with.
  • Rooster card's contactless auto-blocking after 5 transactions causes embarrassment and hassle.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 24005 company reviews • Last reviewed within 7 days

Excellent bank for a day to day life.

Everyday account • 10th July 2026

Excellent bank for a day to day life. Easy to transfer money between the accounts, and good interest rates for a savings accounts.

{"display":"Margareta K","full_name":"Margareta K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Verification process sucks

Reward Account • 10th July 2026

Tried to get a Natwest Travel Rewards Credit card. Wasted 2 attempts (of multiple calls) in an attempt to getting this sorted. The issue is... Tried to get a Natwest Travel Rewards Credit card. Wasted 2 attempts (of multiple calls) in an attempt to getting this sorted. The issue is not the customer care but the lack of information that is shared by the backend underewriters via the Customer care to fix the issue and get moving forward. Niether the bank statements, nor the payslips seem good enough as the income proof and the customer care cannot comment on exactly why as they act as the middle man/woman. When they asked for further information such as employment contract etc. i backed off as there is a limit to how much info i want to share with anyone about my personal matters. Bank statements - OK, makes sense. Payslips are pushing it - but i did it either way. Anything else?? Thats where i draw the line. PS: Simultaneously i applied for a Santander Rewards Credit card (similar Travel benefits) for the same credit limit and got it done in less than 15 min in 1 attempt. Card is on its way to me now. Read more Read less

{"display":"Safe Lunatic","full_name":"Safe Lunatic","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1357960.png"}}'s avatar
Rated Terrible • 1.00/5
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  • 5.00/5

    Great service, friendly, local branch

    Great service, friendly, local branch

    {"display":"J D","full_name":"J D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    J D 7th July 2026
  • 5.00/5

    Great service and friendly staff

    Great service and friendly staff

    {"display":"Akshay C","full_name":"Akshay C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    The bank has really helped me get a better handle on...

    The bank has really helped me get a better handle on my finances, and the customer service has been outstanding.

    {"display":"AndyN ","full_name":"AndyN ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Remortgage with customer focused interests!

    Took out a remortgage after previous one ended fixed term. Natwest provided an offer, the interest rates then dropped and so was the interest rate... Took out a remortgage after previous one ended fixed term. Natwest provided an offer, the interest rates then dropped and so was the interest rate on the offer of the deal made to me. Brilliant customer focused trading! Thank you Natwest. Read more Read less

    {"display":"Maria De-Ninis","full_name":"Maria De-Ninis","avatar":{"url":"\/assets\/uploads\/avatars\/users\/710240.png"}}'s avatar
  • 5.00/5

    I have had a NatWest credit card for a long time and...

    I have had a NatWest credit card for a long time and never had any problems. The app is very good.

    {"display":"Douglas B","full_name":"Douglas B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Easy application

    Easy application, fair Apr and extremely quick to deposit money once approved

    {"display":"Neill P","full_name":"Neill P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Neill P 12th June 2026
  • 5.00/5

    Fantastic savings rate and easy to use APP

    fantastic savings rate and easy to use APP

    {"display":"Beena K","full_name":"Beena K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Very quick application process.

    Very quick application process. Cash has always been in my account straight away. Paperwork and repayment schedule are easy to understand and you know exactly... Very quick application process. Cash has always been in my account straight away. Paperwork and repayment schedule are easy to understand and you know exactly what the payments are and when. Interest rates have been good for me. Read more Read less

    {"display":"Flipster56 ","full_name":"Flipster56 ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Back to blabk

    Easy process clear easy banking . Nuce perks. Secure bankibg

    {"display":"Rattna W","full_name":"Rattna W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Black account
    Rattna W 11th June 2026

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