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NatWest reviews

NatWest Logo
Rated Excellent • 4.82/5

NatWest reviews

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Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 19,486 product reviews

Average score of 4.82/5
5 star
88%
4 star
8%
3 star
1%
2 star
1%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest's Rooster Money and kids' banking services are loved for teaching children financial skills with easy-to-use apps and cards that give independence while keeping parents in control. However, many find NatWest's general customer service frustrating, with issues around account access, slow dispute resolution, and poor communication causing real headaches.

Positive themes

  • Rooster Money app and cards make teaching kids about money simple and fun.
  • Kids love having their own Rooster card and managing their money independently.
  • NatWest’s customer service is often friendly and helpful when contacted.

Negative themes

  • NatWest’s customer service is often slow and unhelpful with poor communication.
  • The Rooster card’s contactless limit and top-up process frustrate parents and kids.
  • NatWest’s app and online banking have frequent glitches and poor usability.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 19486 company reviews • Last reviewed within 7 days

Why I can not have my money 3 times and...

Junior Instant Access Savings • 27th January 2026

Why I can not have my money 3 times and out

{"display":"Myles O","full_name":"Myles O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Good solid banking

Reward Account • 26th January 2026

Never had a problem. The app works well, Friendly and efficient customer service in branch.

{"display":"Anne","full_name":"Anne","avatar":{"url":"\/assets\/uploads\/avatars\/users\/747680.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Best Bank, account, and app.

    NatWest Reward has been my main bank account now for years. Best bank and best account I've had. Been banking with Natwest for years. Great... NatWest Reward has been my main bank account now for years. Best bank and best account I've had. Been banking with Natwest for years. Great Banking App, well designed, easy to use, reliable, far better than many other banking apps I've used. Read more Read less

    {"display":"dpmore1","full_name":"dpmore1","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Reward Account
    dpmore1 26th January 2026
  • 5/5

    Competitive rates and great customer service

    Competitive rates and great customer service

    {"display":"sxmplyxclxdy","full_name":"sxmplyxclxdy","avatar":{"url":"\/assets\/uploads\/avatars\/users\/564536.png"}}'s avatar
  • 5/5

    They allow you to overpay by 20% which makes a massi...

    They allow you to overpay by 20% which makes a massive difference to total amount of interest or term.

    {"display":"Chris Nessfield","full_name":"Chris Nessfield","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Natwest has been my go to bank

    I have been a loyal customer for 60years because of the service i have experienced over this time period. Cora can be very helpful and... I have been a loyal customer for 60years because of the service i have experienced over this time period. Cora can be very helpful and also very annoying, but she will ultimately get a real person eventually. the rewards are a real perk and i have amassed well over £1000 which is a fantastic bonus.for spending i would have done anyway. Read more Read less

    {"display":"John M","full_name":"John M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Reward Account
    John M 25th January 2026
  • 5/5

    Their services are Accurate, Reliable and flexibility.

    Their services are Accurate, Reliable and flexibility.

    {"display":"Isaac Addo ","full_name":"Isaac Addo ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    10 out of 10 all round

    I've been a Natwest customer for 63 years - a personal account for everyday use and now an online Reward account which amongst other things... I've been a Natwest customer for 63 years - a personal account for everyday use and now an online Reward account which amongst other things rewards the weekly shop. I've never had anything but helpful and excellent service, particularly when I was a victim of fraud. 10 out of 10 all round! Read more Read less

    {"display":"Gareth Jones ","full_name":"Gareth Jones ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great Savings rate

    Since joining Nat West with a new Current Account back in 2022 the Regular Digital Saver has not really budged in it's inception paying a... Since joining Nat West with a new Current Account back in 2022 the Regular Digital Saver has not really budged in it's inception paying a rate of 5.25% AER which is fantastic in this financial climate with dropping rates, the £150 has built up over the months and now compounding at a nice abover average rate is going nicely. Read more Read less

    {"display":"Andy Elliot","full_name":"Andy Elliot","avatar":{"url":"\/assets\/uploads\/avatars\/users\/9772.png"}}'s avatar
  • 5/5

    Nat west the peoples bank

    Always got your back, great customer service, excellent range of products and great rates

    {"display":"Tony Estabrook ","full_name":"Tony Estabrook ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Been with bank for over 30 years and no concerns

    Been with bank for over 30 years and no concerns

    {"display":"Amanda Glover","full_name":"Amanda Glover","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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