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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 21,928 product reviews

Average score of 4.85/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 21928 company reviews • Last reviewed within 7 days

Easy to use for parents and children.

Rooster card • 10th March 2026

Easy to use for parents and children. Any issues easily resolved, but customer service always there if you need there help

{"display":"Kathryn H","full_name":"Kathryn H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Never had any problems - all 3 teenagers use their R...

Rooster card • 10th March 2026

Never had any problems - all 3 teenagers use their Rooster cards. Very convenient for me.

{"display":"Lisa CB","full_name":"Lisa CB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    As an existing customer rooster is free and allows m...

    As an existing customer rooster is free and allows my kids financial freedom and opportunity to manage their own money

    {"display":"Cheryl C","full_name":"Cheryl C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Cheryl C 10th March 2026
  • 5/5

    NatWest Rooster review

    Rooster provides a very good service for my children and teaches them to use money responsibly.

    {"display":"Ivo","full_name":"Ivo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Ivo 9th March 2026
  • 5/5

    Super easy to set up and manage the accounts.

    Super easy to set up and manage the accounts. The children love having their own bank card and it's easy to keep the details on-hand... Super easy to set up and manage the accounts. The children love having their own bank card and it's easy to keep the details on-hand but also secure for them. They love having the separate pots to separate their money into and seeing their save pots growing. It really helps develop their financial intelligence at a young age. Read more Read less

    {"display":"Jo","full_name":"Jo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Jo 9th March 2026
  • 5/5

    Teaches value of money

    Allows a child independence but at the same time teaches the value of money. Grand daughter is at the age where she can go out... Allows a child independence but at the same time teaches the value of money. Grand daughter is at the age where she can go out with friends into town and when she is hungry or thirsty go and buy something she also uses to shop on temu and shein so she learns the real value of money. Read more Read less

    {"display":"Jan R","full_name":"Jan R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Jan R 9th March 2026
  • 5/5

    Happy mum and daughter

    We use mostly app but branch in Newcastle upon Tyne is good too

    {"display":"Marina K","full_name":"Marina K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Marina K 9th March 2026
  • 5/5

    The Rooster card is so easy to use and creates an en...

    The Rooster card is so easy to use and creates an environment to teach my children how to manage their money safely whilst increasing their... The Rooster card is so easy to use and creates an environment to teach my children how to manage their money safely whilst increasing their financial independence. They can see how they are earning and spending money and I can monitor and restrict them using their card out and about. Read more Read less

    {"display":"Stacey W","full_name":"Stacey W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Stacey W 9th March 2026
  • 5/5

    The service offered is fine.

    The service offered is fine. The app is good and simple.

    {"display":"Simon","full_name":"Simon","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Simon 9th March 2026
  • 5/5

    Independence

    My daughter has been given her independence with this card. It would be even better if she could transfer funds in the app though

    {"display":"Michelle S","full_name":"Michelle S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Michelle S 8th March 2026
  • 4/5

    So far so good app can be a bit hard to navigate at...

    So far so good app can be a bit hard to navigate at first but eventually has been fine

    {"display":"ErikaTheGreat","full_name":"ErikaTheGreat","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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