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NatWest reviews

NatWest Logo
Rated Excellent • 4.84/5

NatWest reviews

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Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 20,824 product reviews

Average score of 4.84/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest's Rooster Money and kids' banking services are loved for teaching children financial skills with easy-to-use apps and cards that give independence while keeping parents in control. However, many find NatWest's general customer service frustrating, with issues around account access, slow dispute resolution, and poor communication causing real headaches.

Positive themes

  • Rooster Money app and cards make teaching kids about money simple and fun.
  • Kids love having their own Rooster card and managing their money independently.
  • NatWest’s customer service is often friendly and helpful when contacted.

Negative themes

  • NatWest’s customer service is often slow and unhelpful with poor communication.
  • The Rooster card’s contactless limit and top-up process frustrate parents and kids.
  • NatWest’s app and online banking have frequent glitches and poor usability.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 20824 company reviews • Last reviewed within 7 days

Rooster gives my daughter the freedom of having mone...

Rooster card • 19th February 2026

Rooster gives my daughter the freedom of having money and learning it’s value while I can monitor what she spends.

{"display":"Mrs S","full_name":"Mrs S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Excellent service

Rooster card • 19th February 2026

Always had great service and customer support has been superb

{"display":"Alison M","full_name":"Alison M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Rooster cards have given much children independence...

    Rooster cards have given much children independence and a visual aid to saving. The app is easy to use also

    {"display":"Samantha F","full_name":"Samantha F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Samantha F 18th February 2026
  • 5/5

    The best experience with my mortgage ...

    The best experience with my mortgage, easy and simple NatWest App where I can make early payments with a low charge.

    {"display":"Amina ","full_name":"Amina ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Amina 18th February 2026
  • 5/5

    Rooster Booster

    A good card for my teenage daughter to track spending and earnings!

    {"display":"A A","full_name":"A A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    A A 18th February 2026
  • 5/5

    Long standing customer

    Been banking with NW for over 20years and now have my son on the rooster account, not had any issues

    {"display":"Jay P","full_name":"Jay P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Jay P 18th February 2026
  • 4/5

    Easy to use - both card and app, Can monitor spendin...

    Easy to use - both card and app, Can monitor spending very easily and update card quickly. The option of setting up different pots is... Easy to use - both card and app, Can monitor spending very easily and update card quickly. The option of setting up different pots is helpful and a useful visual tool. Read more Read less

    {"display":"Jennifer H","full_name":"Jennifer H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Jennifer H 18th February 2026
  • 5/5

    Excellent banking service

    Have 2 accounts for my 2 children. App is so easy to use and very user friendly.

    {"display":"C Mclaughlin","full_name":"C Mclaughlin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    C Mclaughlin 18th February 2026
  • 5/5

    Efficiency professional service, always helpful

    Efficiency professional service, always helpful

    {"display":"Nokuthula N","full_name":"Nokuthula N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Nokuthula N 18th February 2026
  • 5/5

    Very safe and interactive.

    Very safe and interactive. My children are proud to have their own cards and can receive gifts from family members and friends.

    {"display":"Esther H","full_name":"Esther H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Esther H 18th February 2026
  • 5/5

    Super starter bank card

    Customer service were excellent.

    {"display":"Caroline F","full_name":"Caroline F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Caroline F 18th February 2026

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