Had to make use of the mobile insurance cover for the first time - what a breath of fresh air when it came to service... Had to make use of the mobile insurance cover for the first time - what a breath of fresh air when it came to service from start to finish. From initial claim online and a follow up call to speak to someone to clarify a few concerns about my data privacy and phone content (no wait time to speak to someone, and all questions answered) the phone was collected the very next day by DPD and returned within 3 working days - with enough updates along the way that I never once had to worry about the progress. I'm genuinely impressed with how well I was looked after. If only everything could be this simple! Read more Read less

Contacted customer service and knowledgeable staff arranged contact person to ring me to discuss the problem.. Only one hripe. Excess payment is taken before any... Contacted customer service and knowledgeable staff arranged contact person to ring me to discuss the problem.. Only one hripe. Excess payment is taken before any actions being taken. Why not take any agreed excess away from final payout. Read more Read less

Been trying to upgrade to a silver reward account for nearly 4 weeks absolutely useless visited bank 3 times still no use

NATWEST STOLE MY MONEY! I opened a student bank account in 2015 and I kept it open. Whenever I would visit the UK I would... NATWEST STOLE MY MONEY! I opened a student bank account in 2015 and I kept it open. Whenever I would visit the UK I would put money in it. In 2024 when I went to visit I get the news that they closed my bank account and I couldn't retrieve the money. I had to file in paper and didn't hear back from them. In 2023 they decided that my country is one of the countries they no longer want to work with and only sent 1 email that I missed informing me that I have 6 months to take my money out. They didn't call me to inform me and didn't send any further emails. In 2024 I was chocked when I went in person to the bank and was told there is no department to talk to about this. Now it's been me calling them I have spend more than 200$ worth of phone bills and I was told now they cannot find the money or my account! The only means of contact with them is via international calls or letter which never seem to arrive. My country is at the brick of war and my money is stolen by Nattiest. Read more Read less

Everything is explained in details, very clearly , excellent communication and professional service with support when you need it

They do not care about customers, they do not want to resolve issues, customer service is non existant

Brilliant and well easy to use easy to understand

Great account, fantastic perks and rewards.

Update to date with their app good customer service easy to deal with the account brilliant Bank all on all