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NatWest reviews

NatWest Logo
Rated Excellent • 4.85/5

NatWest reviews

Verified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 22,517 product reviews

Average score of 4.85/5
5 star
89%
4 star
8%
3 star
1%
2 star
0%
1 star
2%
Reviews for NatWest have trended positively over the past 90 days

NatWest Rooster card is loved for its easy-to-use app, helping kids learn money skills and giving parents good control. Many appreciate the free service for NatWest account holders and the helpful customer support. However, some find the monthly fees steep and the money transfer process confusing. Other NatWest services face criticism for poor customer service and frustrating digital processes.

Positive themes

  • NatWest Rooster card app is simple and great for teaching kids money skills.
  • Rooster card is free for NatWest account holders which is a great bonus.
  • NatWest Rooster card gives kids independence while parents keep control.

Negative themes

  • Rooster card fees are seen as too high and unfair by some users.
  • Transferring money to and from Rooster accounts can be confusing and clunky.
  • Customer service for NatWest outside Rooster card is often slow and unhelpful.
Summarised by AI
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

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Reviews for NatWest

Showing 11 of 22517 company reviews • Last reviewed within 7 days

We look after you.

Reward Account • 25th March 2026

The expert advice and patience given by the staff, is second to none. They have a dedicated telephone line for the elderly, where you get a quick responnse.

{"display":"Anthony C","full_name":"Anthony C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Fab for Natwest Customers

Rooster card • 25th March 2026

As a Natwest Customer this is a great way to help my children manage their money without having to get cash out. Secure with plenty... As a Natwest Customer this is a great way to help my children manage their money without having to get cash out. Secure with plenty of parental controls. Biggest bonus is due to my Natwest account it is free. Read more Read less

{"display":"Claire M","full_name":"Claire M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Best bank savers are with NW.

    Just opened my Saver account and steady and ready to save happily.

    {"display":"Marie ","full_name":"Marie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Instant Saver
    Marie 25th March 2026
  • 5/5

    Seamless switch over

    Switched over from HSBC to NatWest. Seamless transaction and everything taken care of. Great bonus offered and my banking is more tailored to my needs... Switched over from HSBC to NatWest. Seamless transaction and everything taken care of. Great bonus offered and my banking is more tailored to my needs and everything is a doddle. Wish I’d done it sooner. For myself, NatWest has been much more transparent and accommodating, overdraft facility applied and all my banking needs are taken care of. Superb. Read more Read less

    {"display":"Zoe G","full_name":"Zoe G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday account
    Zoe G 25th March 2026
  • 5/5

    Best all-around account

    Best all-around account to have with so many perks

    {"display":"Nicolae A","full_name":"Nicolae A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Reward Account
    Nicolae A 25th March 2026
  • 4/5

    Efficient and Satisfactory

    They provided an efficient and satisfactory resolution when my debit card was compromised.

    {"display":"Ken ","full_name":"Ken ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Select Account
    Ken 25th March 2026
  • 5/5

    Children's rooster card allows for life skills

    Allows childrens rooster card free of charge as opposed to alternative childrens pre paid card systems. As a result my children are learning how to... Allows childrens rooster card free of charge as opposed to alternative childrens pre paid card systems. As a result my children are learning how to budget and save while still in lrimary school. Read more Read less

    {"display":"Sara F","full_name":"Sara F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    Sara F 25th March 2026
  • 5/5

    Excellent customer service, always there when you ne...

    Excellent customer service, always there when you need them,and if you can't sort stuff out yourself on the app,a quick phone call and all's sorted.

    {"display":"Tony Estabrook ","full_name":"Tony Estabrook ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Super easy, my children have a much better understan...

    Super easy, my children have a much better understanding about how to use online banking and managing their money.

    {"display":"TL","full_name":"TL","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Rooster card
    TL 25th March 2026
  • 5/5

    App always works fine, I’m happy

    App works fine, very clear options to obtain information and transaction data always spot on. Still waiting for my new card which was requested via... App works fine, very clear options to obtain information and transaction data always spot on. Still waiting for my new card which was requested via Cora. After two weeks I contacted Cora again but this time my issue was dealt by a ‘human’ and my new replacement card should be with me in about 5 working days. Read more Read less

    {"display":"Ian M","full_name":"Ian M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Select Account
    Ian M 24th March 2026
  • 5/5

    This is very good for saving for a rainy days

    This is very good for saving for a rainy days

    {"display":"Schumone ","full_name":"Schumone ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Instant Saver
    Schumone 24th March 2026

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