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NatWest reviews

NatWest Logo
Rated Excellent • 4.84/5

NatWest reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers video or telephone appointments
    Offers video or telephone appointments
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 19,408 product reviews

Average score of 4.84/5
5 star
88%
4 star
8%
3 star
1%
2 star
1%
1 star
2%
Reviews for NatWest have trended negatively over the past 90 days

Latest positive rating

4/5

User friendly good customer support

User friendly good customer support

{"display":"Anshul T","full_name":"Anshul T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

ihave been with the bank for over 30 years i had an...

ihave been with the bank for over 30 years i had an overdraft which i only got couse there was a mix up with the... ihave been with the bank for over 30 years i had an overdraft which i only got couse there was a mix up with the money they never ever gave me and incress in it then i had a bit of trouble with froudsters and got acused of money loundering my credit score is very good so i applyed for a credit card they said no and then sent me a letter that they were going to cancel all my accounts i 5 weeks time they didnt even give me a reason for this and said if i phoned up to find out why this had happened that they would not tell me why so you tell me am i write in giving this review Read more Read less

{"display":"david cauwood","full_name":"david cauwood","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
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About NatWest

NatWest provide financial services for both personal and business customers across the UK.

NatWest was originally formed in 1970 through the merger of three major English banks: National Provincial Bank, Westminster Bank and District Bank.

Today, NatWest is one of the largest financial companies in the UK offering a range of products including current accounts, savings, loans, credit cards, mortgages, insurance and investments.

NatWest at a glance

Contact details

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Reviews for NatWest

Showing 11 of 19408 company reviews • Last reviewed within 7 days

ihave been with the bank for over 30 years i had an...

Select Account • 29th May 2025

ihave been with the bank for over 30 years i had an overdraft which i only got couse there was a mix up with the... ihave been with the bank for over 30 years i had an overdraft which i only got couse there was a mix up with the money they never ever gave me and incress in it then i had a bit of trouble with froudsters and got acused of money loundering my credit score is very good so i applyed for a credit card they said no and then sent me a letter that they were going to cancel all my accounts i 5 weeks time they didnt even give me a reason for this and said if i phoned up to find out why this had happened that they would not tell me why so you tell me am i write in giving this review Read more Read less

{"display":"david cauwood","full_name":"david cauwood","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

User friendly good customer support

Natwest Rooster Money • 15th May 2025

User friendly good customer support

{"display":"Anshul T","full_name":"Anshul T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Great for my two grandchildren to start using bank a...

    Great for my two grandchildren to start using bank accounts early. My granddaughter saves well and uses the app regularly to pay when she is... Great for my two grandchildren to start using bank accounts early. My granddaughter saves well and uses the app regularly to pay when she is on school visits no longer has to carry ash and risk losing it. Read more Read less

    {"display":"Susan R","full_name":"Susan R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very good service from staff.

    Very good service from staff. Like the easy way you can deposit money

    {"display":"Jo ","full_name":"Jo ","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1216295.png"}}'s avatar
  • 5/5

    Great card for children.

    Great card for children. It's easy to keep an eye on where they're spending and the app is very easy to use for both parents... Great card for children. It's easy to keep an eye on where they're spending and the app is very easy to use for both parents and children. It's free for Natwest customers which is excellent. Read more Read less

    {"display":"Talar","full_name":"Talar","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Poor and unexperienced Team member

    I am submitting this review due to the poor and unhelpful service I received from a team member named Priyank Rawat. His explanation regarding charges... I am submitting this review due to the poor and unhelpful service I received from a team member named Priyank Rawat. His explanation regarding charges on my credit card was unclear and did not resolve my concerns. I had to contact the credit card team myself and wait a long time to receive accurate information—something that should have been clearly communicated in the first place. This experience was frustrating and disappointing, especially as a loyal customer. Read more Read less

    {"display":"Ayden H","full_name":"Ayden H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1216075.png"}}'s avatar
  • 5/5

    AMAZING!!

    Absolutely outstanding service my children love the independence and I love the ability to keep an eye on whats being spent

    {"display":"Mark F","full_name":"Mark F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very good way to show children how to manage money

    Very good way to show children how to manage money

    {"display":"Andrea G","full_name":"Andrea G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Overall brilliant excellent serie

    Overall brilliant excellent serie

    {"display":"Amat Corr","full_name":"Amat Corr","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Rooster.

    For now anyway you can go into the bank to sort any issues out.

    {"display":"Newton ","full_name":"Newton ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Fantastically easy to navigate

    We have a Natwedt rooster account for our child and it was an easy process to open the account and there are lots of excellent... We have a Natwedt rooster account for our child and it was an easy process to open the account and there are lots of excellent features on the app allowing for my child to navigate options for where she wants her money to be spent or saved. It’s good value for money and great for teaching a child the value of money and how to use a debit card. Read more Read less

    {"display":"Catherine H","full_name":"Catherine H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/890375.png"}}'s avatar

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