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NatWest: Business Banking reviews

Name: Business Banking
Rating: 2.84 (199 reviews)

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2.84

Based on 199 reviews, last reviewed 16th Apr 2026

50% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

42%

Latest highest rating:

5

Great service and company conduct ability to help cu... Great service and company conduct ability to help customers even in the face of adversity. Overall extremely pleased with this Reviewed on: 16th April 2026

Latest lowest rating:

1

Terrible service to Almshouse in St Albans. We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking ... Read more Reviewed on: 12th January 2026

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About this product

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (199)

Great service and company conduct ability to help cu...

Great service and company conduct ability to help customers even in the face of adversity. Overall extremely pleased with this Reviewed on: 16th April 2026

Good app on the whole no local branch

The app is fairly good apart from the payees relevant to all of your bank accounts are on one list not just your business payees and vice versa for your current account which is really annoying. Sadly we have lost our local branch which means we are even less likely to use it being 20 miles away as it is usually a business matter of note that requires attendance which cannot be accomodated nor discretion afforded in a local post office even if the service were available. Reviewed on: 24th March 2026

Amazing customer service

Been with them for a long time and have benefited so much. Great customer service too Reviewed on: 23rd January 2026

NatWest branch in ashford,Middlesex has been an exce...

NatWest branch in ashford,Middlesex has been an excellent service branch,and staff always extremely helpful,very cheerful,and welcoming. Excellent client communication Reviewed on: 22nd January 2026

Terrible service to Almshouse in St Albans.

We are an old established Almshouse in St Albans and have banked with Natwest for many years. 2 of our Trustees died, so we need to alter our banking mandate in order to add new Trustees who will be authorised to sign cheques on our behalf. Natwest have been appalling, making us do everything online and then rejecting the change requests without adequate explanation. We are now desperate! Reviewed on: 12th January 2026

This is a terrible bank.

This is a terrible bank. I had business banking with them and in covid took a bounce back loan as I had to close my business. having really struggled with repayments I asked them to lower the amount as I had used the pay as you grow. They said no. They are appalling, unhelpful and arrogant. To make matters worse they email saying let us know if you are struggling and we can help. Only to say no we can't help, sort it out. Horrific. Reviewed on: 21st October 2025

Very poor customer service.

Very poor customer service. Setting up a business bank account is virtually impossible with inconsistent information, poor case management and a general lack of communication and progress Reviewed on: 17th October 2025

Unwanted account still open since 2023

Requested my application be cancelled due to ridiculous questions being asked during application process - not only did they proceed to open the account anyway, I've now been trying since 2023 to get the account closed down to no avail. Customer services are rude and unhelpful, there are so many better business banking options to choose from, use literally anyone else, there's no value to be had here. Reviewed on: 8th April 2025

I am a new business customer with NatWest and so far...

I am a new business customer with NatWest and so far my experience with them and the app has been excellent Reviewed on: 28th March 2025

I love the app, it is constantly being updated and n...

I love the app, it is constantly being updated and new features being added! for this reason I love it so much.. It allows you to add other bank accounts aswell, I wish it added credit cards aswell but it is still very useful.. I find business banking in the app so easy to use, it is just a very easy app to use, I have been with natwest for ages and really like them. Reviewed on: 7th March 2025

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