NatWest Business Banking Reviews

Ratings based on 24 reviews Last review 1 month ago

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business...

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Your Business Banking Reviews (24)

29th November 2016

Good no nonsense business banking

Probably the best bit of NatWest's business banking was that while other banks considered mine an established business because I'd been a sole trader for some time first, they didn't and I got the introductory free banking offer. Easy to set up, good internet...

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Probably the best bit of NatWest's business banking was that while other banks considered mine an established business because I'd been a sole trader for some time first, they didn't and I got the introductory free banking offer. Easy to set up, good internet access, and incredibly easy to set up a savings account too.

10th November 2016

Brilliant Service

Absolutely would recommend Natwest to everyone excellent service we couldn't of asked for more and we are big dog lovers and are loving the friendly atmosphere towards my pets thank you a big shout out for North Wales Branch in Colwyn Bay Conway Road all beautiful...

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Absolutely would recommend Natwest to everyone excellent service we couldn't of asked for more and we are big dog lovers and are loving the friendly atmosphere towards my pets thank you a big shout out for North Wales Branch in Colwyn Bay Conway Road all beautiful stunning people and their commitment to service shows thanks to you all we can recommend as we have a lot of investments now thanks to Natwest for making it all possible bless you...

9th November 2016

Like waiting in a telephone queue and indigent service? NatWest is the bank for you

We are a small interior design business. We strate as a limited over 10 years ago and banked with NatWest from day one. We recently needed a second debit card for our business. We contacted NatWest 3 weeks ago and were expecting to see the new card turn...

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We are a small interior design business. We strate as a limited over 10 years ago and banked with NatWest from day one.

We recently needed a second debit card for our business. We contacted NatWest 3 weeks ago and were expecting to see the new card turn up in the mail.

When we contacted NatWest to ask where our new card was, we found out that:

1/ NatWest had us on their records as a sole trader account all this time, not a limited
2/ In the last 10 years, NW did not find it useful to call/mail us not even once to check on how we were doing or to update their records. When I questioned them about it, they seemed to think it was perfectly OK.
3/ You do the leg work for them: they mess up, but YOU have to reapply, call and run around for forms. It is not like they are going to say, "damn, we were really under the par on that occasion, let us allocate someone to help the client with the paperwork and make a smooth transition. NWest borderline accused us of not filling the forms in due time or hiding stuff. Never did they even think "may be we got it wrong on our end". The one word we never hard was "we are sorry".
4/ Their telephone prompt system must have been designed by a former special interrogation agent: it is designed to inflict maximum pain and have you cave in and abandon all hope. It is an exquisite form of mental torture. When you eventually manage to get to an operator, you have to retell the whole story as they cannot access you notes. They cannot call you back. You can't email them. It is an autistic relationship. No one ever took ownership of our problem: you ALWAYS end up being told to call number XYZ and to start the process again (name, security check, ...). You are NEVER transferred directly to someone who can help.

In view of this, simply transferring our "sole trader" account to "limited" means starting from scratch, no help from NWest here.

So I will call Santander, the bank our our business trades with. Might be quicker, can hardly be worse than this customer experience we had with NWest.

25th January 2016

Flexible

We use the online business banking facilities whenever needed as well as our local branch. Some processes could be improved though. We are currently in process of updating our authorised signatories list which is taking the bank an alwful long time. Delays...

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We use the online business banking facilities whenever needed as well as our local branch. Some processes could be improved though. We are currently in process of updating our authorised signatories list which is taking the bank an alwful long time. Delays which seem to be caused by lack of communication amongst staff at the bank. It feels like they could be more organised to make processes run more efficiently.

20th January 2016

Fab and Flexible

We have always used NatWest as they are based locally to the business - although we also uses their online facilities. We've been very impressed with their Business Banking offering and wouldn't change from using them.

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