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NatWest Business Banking Reviews

Ratings based on 58 reviews Last review 2 hours ago

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to...

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NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Your Business Banking Reviews (58)

4th August 2020

2 months on and still no 2nd business account.

Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it...

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Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it would be nice if the bank could do their basic job.

30th June 2020

30 years banking with them but, ready to jump ship. TERRIBLE

I have been trying to open a second business bank account since 17th May, it is now the 1st of July and it still isn't open. I have been on hold for a total of 8.7 hours across 9 weeks. I have today decided to leave the bank. THANK YOU FOR SUPPORTING...

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I have been trying to open a second business bank account since 17th May, it is now the 1st of July and it still isn't open. I have been on hold for a total of 8.7 hours across 9 weeks. I have today decided to leave the bank. THANK YOU FOR SUPPORTING ME THROUGH COVID-19 AND MAKING MY ENTIRE BUSINESS FOLD

29th June 2020

Bad bad service from NatWest!

NatWest business are full of wrong information and false promises! They are an utter joke! Please do not use this bank if you can call them that! Will be changing personal and business banking and never use again!!!

18th January 2020

Terrible Experience

They could not process a simple mandate and its been a month. They are very slow in responding and due to their carelessness, our business had suffered financial and reputation damage.

10th December 2019

Poor customer service

Opening an account for a small club has been a nightmare. Wrong and out of date forms, wrong guidance, half hour waits on the phone for a customer advisor and few of them actually able to give you the right information. This experience makes the...

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Opening an account for a small club has been a nightmare. Wrong and out of date forms, wrong guidance, half hour waits on the phone for a customer advisor and few of them actually able to give you the right information. This experience makes the Titanic incident seem like a boating lake accident. How this bank thinks it can advise on business is beyond me

2nd December 2019

A long and drawn out death. Avoid Natwest & RBS

My "Relationship Manager" (that's a funny one) in the Media & Technology department has just effectively told me off for raising a grievance and has decided to patronise me and give me the script. Rather than picking up the phone to discuss the...

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My "Relationship Manager" (that's a funny one) in the Media & Technology department has just effectively told me off for raising a grievance and has decided to patronise me and give me the script. Rather than picking up the phone to discuss the matter like a Relationship Manager might do, he seems to think he can throw me into a process. Well thats it. Natwest Business Banking....you are dead to me. You are fat, lazy, lethargic, complacent and short sighted. Your Relationship Managers are unfit in this faster, agile world that requires so much more than you are prepared to deliver.

After ten years of business banking I am uprooting. If you are an SME know this....RBS AND ALL ASSOCIATED DO NO WANT YOU. You are a pain, nothing but a credit risk and they are not interested one bit in your feeble growth story or the problems your business addresses. Your best moving to a bank who will give you the decency of at least faking sincerity. Never was comfortable with the toxic "dash for cash", Forex and GRG scandals anyway.

18th November 2019

Simply the worst

The application process is a nightmare, they ask for 6 months of statements and poke holes in it claiming that it is not complete, several weeks later and I just give up. Not worth getting Freeagent for free. In fact I will be cancelling my...

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The application process is a nightmare, they ask for 6 months of statements and poke holes in it claiming that it is not complete, several weeks later and I just give up. Not worth getting Freeagent for free. In fact I will be cancelling my subscription with free agent because of this. Bunch of morons working there, all deserve a slap!

17th November 2019

Bank with another Bank (never NATWEST)

such a horrible bank and customer service. by the way, I have a black account, I thought I will be well looked...

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such a horrible bank and customer service. by the way, I have a black account, I thought I will be well looked after.
I had an issue in the past but I thought it was a one-off mistake from the bank, but I never learn the first time.
My advise do not bank with NatWest.

25th October 2019

Do not use!!!

Had my business account with natwest over a year now, never any problems. But they have completely hidden/shutdown my bussiness account. I've contacted the support line, they have said *someone* will be in touch... no time scale or anything. I have...

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Had my business account with natwest over a year now, never any problems. But they have completely hidden/shutdown my bussiness account. I've contacted the support line, they have said *someone* will be in touch... no time scale or anything. I have staff to pay.. I will be switching my account as soon as this matter is delt with

18th July 2019

Huge hidden charges on international transactions

I work in the UK as a contractor for companies in both the UK and the...

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I work in the UK as a contractor for companies in both the UK and the EU.

Natwest clearly state that for international payments, they charge a £7 fee.

However, they also give an exchange rate several percent lower than the inter-banking exchange rate.

In my case that meant a payment of approx £11,800 was reduced to £11400!

The real charges are completely ridiculous. Avoid at all costs if you do any international business!

I am now moving my business banking to Tide or Starling who provide the correct exchange rate and don’t charge any fees.

30th May 2019

Catch 22

Just a massive pain, have systems that even their staff point out are frustrating at their end. Waste so much of our time, just plain unhelpful poorly trained staff who are 'dead men walking' (using the term in an un-sexist way) because they know the...

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Just a massive pain, have systems that even their staff point out are frustrating at their end. Waste so much of our time, just plain unhelpful poorly trained staff who are 'dead men walking' (using the term in an un-sexist way) because they know the amount of branches being closed and staff being laid off across the organisation means their days are numbered.

14th May 2019

Destroyed my Business and Family, Ethical Banking????????

After having a flawless account with Natwest since the Early 1970's, our small family run Business was having difficult times. Nattiest did not want to know, transferred debt owed on a Natwest Business Card over to the business account without warning...

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After having a flawless account with Natwest since the Early 1970's, our small family run Business was having difficult times. Nattiest did not want to know, transferred debt owed on a Natwest Business Card over to the business account without warning putting the account into several thousands of pounds of unaranged borrowing as that was the only account with a guarantor , effectively putting my business into Limbo. Majority of creditors then withdrew credit facilities from the business. To cut a long story short, stress from collapse of Business has put both my parents into 24hr care, Business is now finished. So far Natwest still refusing to admit anything was done wrong, and offered a bottle of champagne and a £50 voucher. Its clear Natwest have learned nothing from the last 10 years. 'Natwest, they are what they do!' - they certainly are!!

1st February 2019

Easy no fuss Banking

As a business owner we are busy and so anything that makes our lives easier is always welcome and this business banking app does this for me. It is user friendly but has all the functions I need while on the move and I can trust it.

18th December 2018

Great Product

Very happy with our Nat West business bank account. So easy to use their online service enabling to have instant access to the figures to ensure a small business of our size continues to function efficiently.

24th November 2018

WORST BANK WITH DISGUSTING CUSTOMER SERVICE

WORST BANK WITH DISGUSTING CUSTOMER...

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WORST BANK WITH DISGUSTING CUSTOMER SERVICE

Want to start business and make a living, STAY AWAY from NatWest bank, worst bank ever, pathetic customer service, before even u started my business, because of them I am making loss... I wish I would have known before how bad they are...never ever will use them again..

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