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NatWest: Business Banking reviews

Name: Business Banking
Rating: 3.16 (173 reviews)

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3.16

Based on 173 reviews, last reviewed 30th Aug 2023

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

43%

40%

Latest highest rating:

5

Super helpful in branch I went into branch with lots of different things to sort and was quite stressed. The lady went methodically through them and made it so much easier.. Reviewed on: 13th August 2023

Latest lowest rating:

1

Closed my account with no explanation Not worth the risk, it can happen to you woul stay far away Reviewed on: 30th August 2023

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About the Business Banking

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Business Banking reviews (173)

Closed my account with no explanation

Not worth the risk, it can happen to you woul stay far away Reviewed on: 30th August 2023

A pathetic business banking relationship

The business profile team are hopeless. I’m surprised they have a review rating of over 3. If I could I would mark them 0. We have had our internet banking suspended since 28/7, it’s now 24/8. All of the documentation required was uploaded in stages to fully comply since 11/8. On 11/8 I was told that the lifting of restrictions could take up to 48 hours. I called back on 14/8, 16/8, 18/8, 21/8 and 23/8 to be palmed off with the same 48 hours nonsense. Clearly the business profile team either do not have a clue, or just treat you like an idiot. We have been without banking now for nearly one month. A great way to try to run a business. Reviewed on: 24th August 2023

Super helpful in branch

I went into branch with lots of different things to sort and was quite stressed. The lady went methodically through them and made it so much easier.. Reviewed on: 13th August 2023

Closed our business bank account

Closed our business bank account and we were unaware. Claim they sent a letter giving notice which was sent to our old company address. Now we can’t access our company money. You can’t escalate this within NatWest and you can’t speak to anyone senior. They only send out the one letter and no further letters or notifications are issued. We may gain access to our accounts apparently, failing that they will send us a cheque once they ‘formally’ close our account. We have suppliers to pay and wages and can not access anything. Do not use this bank for business banking Reviewed on: 4th July 2023

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