NatWest Business Banking Reviews

  Ratings based on 68 reviews       Last review 1 month ago    

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to...

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NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Review Insight

What are people saying in their reviews?

Customer Service

48% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

Your Business Banking Reviews

68 reviews

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FRAUDULENT BANK! STAY FAR AWAY!!!!!

Awful service/ staff hang up on you and talk over you constantly, not considerate of your situation that you can not access you own... Read more

Awful service/ staff hang up on you and talk over you constantly, not considerate of your situation that you can not access you own money!

I tried to transfer money from my account, all of a sudden I was logged out of the app and the fraud team call me to confirm the transaction. I confirmed all was fine and it was myself, I then got told another team would call me back in 12/24 hrs.

After 48 hours of waiting with no call back, I decided to call the same number that called me, (the fraud team) so I could speak to someone and find out what was going on, I had to call back numerous times and being on hold for over 1hr & 10 mis the first time, then got hung up on and then called back and waiting 48 mins to get shouted at by some mouthy little girl who couldn’t even spell. I was told I would have to wait 24/ 48 hrs for a different team to call me.

Lucky I have a credit card.... NOT WITH NATWEST, but would have been left with no money to feed my little girl and pay my bills etc. MASSIVE INCONVENIENCE & VERY CRUEL OF THEM.

Here it is x3 days later and they have decided to text me advising that my account will be closing and that they no longer want to provide me with banking services.

Like what the hell?!

I was advised by Warren in their fraud team I could go into branch with my I.D. to withdraw my money from both my business and personal accounts, which I attempted today, a Saturday only to arrive at branch and branch advised me that they need authorisation to release my money... IT IS MY MONEY!!!

Apparently I have to go back on Monday as they didn’t have cashier desks open on a weekend... that is not my problem. What an absolute shambles of a bank, I really do not know what they are playing at and DO NOT recommend them to anyone, I will also be convincing my family members and friends to change banks to anything other than NatWest.

UPDATE....

Popped into branch today with my I.D. as advised on the Saturday to withdraw my money from my accounts due to NatWest closing them for no valid reason what so ever.

Rachael, branch manager in Bristol was very helpful and called the fraud team while I was there to try and rectify this and get me my money but unfortunately the fraud team advised me that regardless o previously being advised I could go into branch to withdraw my money with my I.D., that they wouldn’t release my money from my account for me and was told that I have to fill out a form to request a withdraw to another account and this could take up to 60 DAYS??!!

Absolutely ridiculous, they are thieving swines and messing me around, the fraud team are rude and not clear with what needs to happen to get my money back. They go back on their word, advising you to do one thing then changing their minds when it suits for what? To annoy customers and antagonise them. Still do not have any reason as to why my account has been closed either.

I am appalled at the way I have been treated and stand by my comment that I DO NOT recommend NatWest to anyone ever due to their complete disregard for customers and resolving situations. It’s almost as though they know they have power as a bank and like to bully and abuse people during a pandemic this has been dreadful to say the least.

I look forward to the day NatWest go through the hoop and cease to exist.

Reviewed on 7th December 2020
Mikeywootten@gmail.com's avatar
Mikeywootten@gmail.com

Discriminative bank

I have been personal and business banking with NatWest more than 9 years. I am an interest free person so I didn't apply any loans but they get benefits from my money as long years. When I apply a business account for my new business, they refused my... Read more

I have been personal and business banking with NatWest more than 9 years. I am an interest free person so I didn't apply any loans but they get benefits from my money as long years. When I apply a business account for my new business, they refused my application. The officer who assed was very rude and discriminative. When I complaint about it to their supervisor, I received a reply next day as "We’re writing to you to let you know we’ve reviewed your application for a Business Current Account and we’re sorry but we won’t be able to take it any further. As a result you’ll need to make alternative banking arrangements for your business. There isn’t an opportunity to appeal this decision".

While ago, when I try to open a personal account to my wife, a banking officer in NatWest Alton branch has discriminated her because she didnt satisfy with the documents. We had opened with the same document in another branch in London.

I am taking action to switch the bank immediately. I understand this will not affect the bank but I need to consider a fair bank for my daily banking activity.

Reviewed on 3rd December 2020
Rizath Roomy's avatar
Rizath Roomy

Ver bad customer service from Robert

I have made a customer call on 21 October 2020 at 18:53 and the agent named Robert has answered the call. He started to ask inappropriate queries. I found he seemed very rude and Natwest bank didn't train their customer agents such Robert how to offer... Read more

I have made a customer call on 21 October 2020 at 18:53 and the agent named Robert has answered the call. He started to ask inappropriate queries. I found he seemed very rude and Natwest bank didn't train their customer agents such Robert how to offer a good customer service. I lodge a complaint however I feel this bank has failed to provide better service as other banks offer in the UK.

Reviewed on 21st October 2020
Rizath Roomy's avatar
Rizath Roomy

Awful awful service

So basically, if anything goes wrong with any of the processes, you need to chase. They won't contact you. Anything to do with changing signatories is just impossible.

Reviewed on 5th October 2020
Joe O'Mahoney's avatar
Joe O'Mahoney

Over 3.5h and counting waiting line

I have been waiting for 3+ to speak to someone on the phone for a serious issue. They have transfered me twice to wrong departments even though it was clear and obvious which department it should have gone to in the first place.

Reviewed on 24th September 2020
D.Shah's avatar
D.Shah

Useless

The only good thing about Natwest is the app. Other than that they are useless. Making payments is a nightmare they block payments. Being able to spend your money has never been so difficult and stressful. Been on the phone for 1.5 hours today trying... Read more

The only good thing about Natwest is the app. Other than that they are useless. Making payments is a nightmare they block payments. Being able to spend your money has never been so difficult and stressful. Been on the phone for 1.5 hours today trying to pay an invoice. Been trying to pay this invoice for 3 days absolutely ridiculous. I have been with many banks this is hands down the worst I have ever dealt with. I will be changing asap.

Reviewed on 11th September 2020
James's avatar
James

2 months on and still no 2nd business account.

Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it... Read more

Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it would be nice if the bank could do their basic job.

Reviewed on 4th August 2020
Agent's avatar
Agent

Easy Business Banking

We have always found our business account most easy and efficient. Starting out with an actual Business Manager at our branch, we now do it all online. Direct Debits are so easy to set up, as our payments in from our credit card facility. On the rare... Read more

We have always found our business account most easy and efficient. Starting out with an actual Business Manager at our branch, we now do it all online. Direct Debits are so easy to set up, as our payments in from our credit card facility. On the rare time we have had a difficulty (one supplier set up a 2nd direct debit by mistake) we got instant help to sort it out, refund us and leave us not out of pocket. With instant confirmation of what funds are in our accounts we can keep on top of our finances - one less thing to worry about in these challenging times.

Reviewed on 10th July 2020
Stephen Cook's avatar
Stephen Cook

30 years banking with them but, ready to jump ship. TERRIBLE

I have been trying to open a second business bank account since 17th May, it is now the 1st of July and it still isn't open. I have been on hold for a total of 8.7 hours across 9 weeks. I have today decided to leave the bank. THANK YOU FOR SUPPORTING... Read more

I have been trying to open a second business bank account since 17th May, it is now the 1st of July and it still isn't open. I have been on hold for a total of 8.7 hours across 9 weeks. I have today decided to leave the bank. THANK YOU FOR SUPPORTING ME THROUGH COVID-19 AND MAKING MY ENTIRE BUSINESS FOLD

Reviewed on 30th June 2020
Rachael Nsofor's avatar
Rachael Nsofor

Bad bad service from NatWest!

NatWest business are full of wrong information and false promises! They are an utter joke! Please do not use this bank if you can call them that! Will be changing personal and business banking and never use again!!!

Reviewed on 29th June 2020
Craig's avatar
Craig

Current account

I am very satisfied with Nat West Bank they keep me updated on all changes , I get 3%interest paid on my regular direct debits for utility companies to my account making me a little extra every month, an they are always on hand for any questions you... Read more

I am very satisfied with Nat West Bank they keep me updated on all changes , I get 3%interest paid on my regular direct debits for utility companies to my account making me a little extra every month, an they are always on hand for any questions you may need answered.

Reviewed on 11th June 2020
Christine Lewis's avatar
Christine Lewis

Always helpful

Nat West business banking department have always been so helpful and considerate over the 15 years I have been with them

Reviewed on 28th April 2020
Andy Walsh's avatar
Andy Walsh

WE ARE WHAT WE DO

ALOW FRAUDSTERS TO OPEN AN ACCOUNT AND STEAL YOUR MONEY,AND NOT REFUND IT

Reviewed on 20th February 2020
IAN DOWD's avatar
IAN DOWD

Terrible Experience

They could not process a simple mandate and its been a month. They are very slow in responding and due to their carelessness, our business had suffered financial and reputation damage.

Reviewed on 18th January 2020
Rambo's avatar
Rambo

Poor customer service

Opening an account for a small club has been a nightmare. Wrong and out of date forms, wrong guidance, half hour waits on the phone for a customer advisor and few of them actually able to give you the right information. This experience makes the... Read more

Opening an account for a small club has been a nightmare. Wrong and out of date forms, wrong guidance, half hour waits on the phone for a customer advisor and few of them actually able to give you the right information. This experience makes the Titanic incident seem like a boating lake accident. How this bank thinks it can advise on business is beyond me

Reviewed on 10th December 2019
Teabreak65's avatar
Teabreak65

A long and drawn out death. Avoid Natwest & RBS

My "Relationship Manager" (that's a funny one) in the Media & Technology department has just effectively told me off for raising a grievance and has decided to patronise me and give me the script. Rather than picking up the phone to discuss the... Read more

My "Relationship Manager" (that's a funny one) in the Media & Technology department has just effectively told me off for raising a grievance and has decided to patronise me and give me the script. Rather than picking up the phone to discuss the matter like a Relationship Manager might do, he seems to think he can throw me into a process. Well thats it. Natwest Business Banking....you are dead to me. You are fat, lazy, lethargic, complacent and short sighted. Your Relationship Managers are unfit in this faster, agile world that requires so much more than you are prepared to deliver.

After ten years of business banking I am uprooting. If you are an SME know this....RBS AND ALL ASSOCIATED DO NO WANT YOU. You are a pain, nothing but a credit risk and they are not interested one bit in your feeble growth story or the problems your business addresses. Your best moving to a bank who will give you the decency of at least faking sincerity. Never was comfortable with the toxic "dash for cash", Forex and GRG scandals anyway.

Reviewed on 2nd December 2019
Ben M's avatar
Ben M

Simply the worst

The application process is a nightmare, they ask for 6 months of statements and poke holes in it claiming that it is not complete, several weeks later and I just give up. Not worth getting Freeagent for free. In fact I will be cancelling my... Read more

The application process is a nightmare, they ask for 6 months of statements and poke holes in it claiming that it is not complete, several weeks later and I just give up. Not worth getting Freeagent for free. In fact I will be cancelling my subscription with free agent because of this. Bunch of morons working there, all deserve a slap!

Reviewed on 18th November 2019
GoldBricks's avatar
GoldBricks

Bank with another Bank (never NATWEST)

such a horrible bank and customer service. by the way, I have a black account, I thought I will be well looked... Read more

such a horrible bank and customer service. by the way, I have a black account, I thought I will be well looked after.
I had an issue in the past but I thought it was a one-off mistake from the bank, but I never learn the first time.
My advise do not bank with NatWest.

Reviewed on 17th November 2019
H H's avatar
H H

Do not use!!!

Had my business account with natwest over a year now, never any problems. But they have completely hidden/shutdown my bussiness account. I've contacted the support line, they have said *someone* will be in touch... no time scale or anything. I have... Read more

Had my business account with natwest over a year now, never any problems. But they have completely hidden/shutdown my bussiness account. I've contacted the support line, they have said *someone* will be in touch... no time scale or anything. I have staff to pay.. I will be switching my account as soon as this matter is delt with

Reviewed on 25th October 2019
Chance Cowie's avatar
Chance Cowie

Huge hidden charges on international transactions

I work in the UK as a contractor for companies in both the UK and the... Read more

I work in the UK as a contractor for companies in both the UK and the EU.

Natwest clearly state that for international payments, they charge a £7 fee.

However, they also give an exchange rate several percent lower than the inter-banking exchange rate.

In my case that meant a payment of approx £11,800 was reduced to £11400!

The real charges are completely ridiculous. Avoid at all costs if you do any international business!

I am now moving my business banking to Tide or Starling who provide the correct exchange rate and don’t charge any fees.

Reviewed on 18th July 2019
Business customer's avatar
Business customer