NatWest Business Banking Reviews

  Ratings based on 78 reviews       Last review 4 months ago    

NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to...

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NatWest business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at NatWest is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of NatWest business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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NatWest Review Insight

What are people saying in their reviews?

Customer Service

44% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Online

Your Business Banking Reviews

78 reviews

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Not interested in helping, just want to fine you as much as they can

Terrible customer service interaction. Whilst they may not realise or even understand that there is a serious global pandemic crisis going on, outside of their little wealthy unaffected bubble, their customer interaction is hopeless. They send back... Read more

Terrible customer service interaction. Whilst they may not realise or even understand that there is a serious global pandemic crisis going on, outside of their little wealthy unaffected bubble, their customer interaction is hopeless. They send back dated threatening letters (so by the time you receive the letter via 'snail mail' then the time limit has expired, so they can bombard you with a variety of fines to line their already over-flowing pockets.
They ignore your emails and calls, and when they bombard everyone you have ever known with telephone calls, texts and emails while trying to get hold of you 'urgently', when you do get through to them, then you can't actually get an appointment for another week plus - I suppose so that they can bill you further fines. All good for their pension pots I guess.
AVOID

Reviewed on 20th June 2021
Ed 's avatar
Ed

Business Mandate over 6 weeks to resolve

Being a director of a local business my experience with NatWest is awful. Made several attempts to resolve bank mandate and resolve online access. Utter incompetence by Nat West and you cannot even deal with local branch these days. Appalling

Reviewed on 18th June 2021
Martin J G Stroud's avatar
Martin J G Stroud

Unobligated and unhelpful

Shocking and arrogant. The only two words you need to know. Don't worry that we rejected your application (no problem) Dont worry that it will take us a month to tell you this and only if you had to repeatedly call to find out for yourself.... Read more

Shocking and arrogant. The only two words you need to know. Don't worry that we rejected your application (no problem) Dont worry that it will take us a month to tell you this and only if you had to repeatedly call to find out for yourself.
We don't give you reasons, we don't give you any advice, just go away and I'll tell someone you're not happy. Not that it will do much btw......
Absolutely disgraceful

Reviewed on 10th June 2021
Paul Clifford's avatar
Paul Clifford

Business Customer of 6 Years, Cancelled Accounts

After the lockdown affected our business ability to operate Natwest started asking us for all sorts of documents relating to our business structure, information that we did not have to provide previously but was now of utmost importance - list of... Read more

After the lockdown affected our business ability to operate Natwest started asking us for all sorts of documents relating to our business structure, information that we did not have to provide previously but was now of utmost importance - list of directors, photo ID of directors, home address of directors, list of people with significant control, copies of DLA signed by our accountants, declaration of beneficial ownership.... We provided all of these and offered our own questions, such as why this was now necessary, why Natwest thought they had a right to our business details as they are just the bank that holds the money we have earned and what was their purpose for wanting these details. Every one of our questions went unanswered, the communication at Natwest to discuss these matters is worse than lacking it simply does not exist.
This month and without any notice or warning Natwest closed both my business current and VAT accounts, basically making it impossible for us to trade when we are legally allowed to do so again.
There is no one at the end of the phone at Natwest that can offer any assistance whatsoever with this matter. An email address does not exist, so there is conveniently no dated record of correspondence, I had to resort to (and I can't quite believe this) Facebook messenger to try and make contact, I received one reply which was deeply unhelpful and actually mostly consisted of more questions than answers, it has been two hours and I have not had an answer to my response.

I feel let down and left out to dry by the bank that I put my trust in, under their persuasion and apparent commitment to small business development. I can tell you now that this commitment they promote is a complete fabrication and the infrastructure does not exist within Natwest to help any small business grow or even stay afloat. Natwest have done more damage to us than I ever thought possible and they refuse to even discuss any of this with me.

Absolutely shocking how bad, destructive and disinterested in customer care this bank is.

Reviewed on 20th April 2021
Chris Griffiths's avatar
Chris Griffiths

Friendly business

Our local branch very helpful in all activities

Reviewed on 19th March 2021
Edward TOOTILL 's avatar
Edward TOOTILL

Great Support

Having been let down by other banks, NatWest were able to open an account for me quickly, at a time that was critical to my company.

Reviewed on 15th March 2021
Tobias's avatar
Tobias

Dreadful Giant

This bank won’t survive the new kids in the block. It’s outdated , unfriendly, cruel and above all , hostile to anyone who isn’t a multi millionaire.

Reviewed on 17th February 2021
Rob Simpson's avatar
Rob Simpson

DO NOT TRUST THEM

DO NOT TRUST... Read more

DO NOT TRUST THEM
After banking with them for 5 years, i wanted to open a business account; Once everything was uploaded via their app, after few days, I've got a message that they will block my account! I DID NOTHING WRONG! NOTHING! Who in it's right mind will treat it's own customers in such a bad manner with no reason at all? No wonder that they've got 1-2 stars reviews all over the internet!

Reviewed on 14th February 2021
CK's avatar
CK

Death Spiral.

After reading the reviews, to some extent I am relieved that I am not alone. 30 years a customer, never defaulted on any payments in any shape or form, even after COVID struck. The people who now call themselves relationship managers are nothing more... Read more

After reading the reviews, to some extent I am relieved that I am not alone. 30 years a customer, never defaulted on any payments in any shape or form, even after COVID struck. The people who now call themselves relationship managers are nothing more than complete idiots in a call centre, they press a few buttons and the computer tells them the answer. Your record , ability and security counts for nothing. Computer says NO! My problems with the bank started before COVID-19 , luckily I had the experience, knowledge and ability to move on; god only knows what it is like now. Basically you are treated like a moron, they do not give a damn. They really do not want to be bothered , rude, arrogant and worst of all completely ignorant about you and whatever business you are in. If this was the Cold War, I wouldn’t be surprised to find that Howard Davies was really Kim Philby setting out to destroy British Business and then defect to Europe or China.

Reviewed on 22nd January 2021
RGL's avatar
RGL

Simple and easy to use

It's easy to use and quick to send money

Reviewed on 19th January 2021
Melis Turner's avatar
Melis Turner

FRAUDULENT BANK! STAY FAR AWAY!!!!!

Awful service/ staff hang up on you and talk over you constantly, not considerate of your situation that you can not access you own... Read more

Awful service/ staff hang up on you and talk over you constantly, not considerate of your situation that you can not access you own money!

I tried to transfer money from my account, all of a sudden I was logged out of the app and the fraud team call me to confirm the transaction. I confirmed all was fine and it was myself, I then got told another team would call me back in 12/24 hrs.

After 48 hours of waiting with no call back, I decided to call the same number that called me, (the fraud team) so I could speak to someone and find out what was going on, I had to call back numerous times and being on hold for over 1hr & 10 mis the first time, then got hung up on and then called back and waiting 48 mins to get shouted at by some mouthy little girl who couldn’t even spell. I was told I would have to wait 24/ 48 hrs for a different team to call me.

Lucky I have a credit card.... NOT WITH NATWEST, but would have been left with no money to feed my little girl and pay my bills etc. MASSIVE INCONVENIENCE & VERY CRUEL OF THEM.

Here it is x3 days later and they have decided to text me advising that my account will be closing and that they no longer want to provide me with banking services.

Like what the hell?!

I was advised by Warren in their fraud team I could go into branch with my I.D. to withdraw my money from both my business and personal accounts, which I attempted today, a Saturday only to arrive at branch and branch advised me that they need authorisation to release my money... IT IS MY MONEY!!!

Apparently I have to go back on Monday as they didn’t have cashier desks open on a weekend... that is not my problem. What an absolute shambles of a bank, I really do not know what they are playing at and DO NOT recommend them to anyone, I will also be convincing my family members and friends to change banks to anything other than NatWest.

UPDATE....

Popped into branch today with my I.D. as advised on the Saturday to withdraw my money from my accounts due to NatWest closing them for no valid reason what so ever.

Rachael, branch manager in Bristol was very helpful and called the fraud team while I was there to try and rectify this and get me my money but unfortunately the fraud team advised me that regardless o previously being advised I could go into branch to withdraw my money with my I.D., that they wouldn’t release my money from my account for me and was told that I have to fill out a form to request a withdraw to another account and this could take up to 60 DAYS??!!

Absolutely ridiculous, they are thieving swines and messing me around, the fraud team are rude and not clear with what needs to happen to get my money back. They go back on their word, advising you to do one thing then changing their minds when it suits for what? To annoy customers and antagonise them. Still do not have any reason as to why my account has been closed either.

I am appalled at the way I have been treated and stand by my comment that I DO NOT recommend NatWest to anyone ever due to their complete disregard for customers and resolving situations. It’s almost as though they know they have power as a bank and like to bully and abuse people during a pandemic this has been dreadful to say the least.

I look forward to the day NatWest go through the hoop and cease to exist.

Reviewed on 7th December 2020
Mikeywootten@gmail.com's avatar
Mikeywootten@gmail.com

Discriminative bank

I have been personal and business banking with NatWest more than 9 years. I am an interest free person so I didn't apply any loans but they get benefits from my money as long years. When I apply a business account for my new business, they refused my... Read more

I have been personal and business banking with NatWest more than 9 years. I am an interest free person so I didn't apply any loans but they get benefits from my money as long years. When I apply a business account for my new business, they refused my application. The officer who assed was very rude and discriminative. When I complaint about it to their supervisor, I received a reply next day as "We’re writing to you to let you know we’ve reviewed your application for a Business Current Account and we’re sorry but we won’t be able to take it any further. As a result you’ll need to make alternative banking arrangements for your business. There isn’t an opportunity to appeal this decision".

While ago, when I try to open a personal account to my wife, a banking officer in NatWest Alton branch has discriminated her because she didnt satisfy with the documents. We had opened with the same document in another branch in London.

I am taking action to switch the bank immediately. I understand this will not affect the bank but I need to consider a fair bank for my daily banking activity.

Reviewed on 3rd December 2020
Rizath Roomy's avatar
Rizath Roomy

Ver bad customer service from Robert

I have made a customer call on 21 October 2020 at 18:53 and the agent named Robert has answered the call. He started to ask inappropriate queries. I found he seemed very rude and Natwest bank didn't train their customer agents such Robert how to offer... Read more

I have made a customer call on 21 October 2020 at 18:53 and the agent named Robert has answered the call. He started to ask inappropriate queries. I found he seemed very rude and Natwest bank didn't train their customer agents such Robert how to offer a good customer service. I lodge a complaint however I feel this bank has failed to provide better service as other banks offer in the UK.

Reviewed on 21st October 2020
Rizath Roomy's avatar
Rizath Roomy

Awful awful service

So basically, if anything goes wrong with any of the processes, you need to chase. They won't contact you. Anything to do with changing signatories is just impossible.

Reviewed on 5th October 2020
Joe O'Mahoney's avatar
Joe O'Mahoney

Over 3.5h and counting waiting line

I have been waiting for 3+ to speak to someone on the phone for a serious issue. They have transfered me twice to wrong departments even though it was clear and obvious which department it should have gone to in the first place.

Reviewed on 24th September 2020
D.Shah's avatar
D.Shah

Useless

The only good thing about Natwest is the app. Other than that they are useless. Making payments is a nightmare they block payments. Being able to spend your money has never been so difficult and stressful. Been on the phone for 1.5 hours today trying... Read more

The only good thing about Natwest is the app. Other than that they are useless. Making payments is a nightmare they block payments. Being able to spend your money has never been so difficult and stressful. Been on the phone for 1.5 hours today trying to pay an invoice. Been trying to pay this invoice for 3 days absolutely ridiculous. I have been with many banks this is hands down the worst I have ever dealt with. I will be changing asap.

Reviewed on 11th September 2020
James's avatar
James

2 months on and still no 2nd business account.

Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it... Read more

Shocking. Trying to open a current account so my new business can trade. Not seeking a loan, just the ability to employ people and meet consumer demand in an economic crisis about to cause millions of redundancies. That's us trying to do our bit, it would be nice if the bank could do their basic job.

Reviewed on 4th August 2020
Agent's avatar
Agent

Easy Business Banking

We have always found our business account most easy and efficient. Starting out with an actual Business Manager at our branch, we now do it all online. Direct Debits are so easy to set up, as our payments in from our credit card facility. On the rare... Read more

We have always found our business account most easy and efficient. Starting out with an actual Business Manager at our branch, we now do it all online. Direct Debits are so easy to set up, as our payments in from our credit card facility. On the rare time we have had a difficulty (one supplier set up a 2nd direct debit by mistake) we got instant help to sort it out, refund us and leave us not out of pocket. With instant confirmation of what funds are in our accounts we can keep on top of our finances - one less thing to worry about in these challenging times.

Reviewed on 10th July 2020
Stephen Cook's avatar
Stephen Cook

30 years banking with them but, ready to jump ship. TERRIBLE

I have been trying to open a second business bank account since 17th May, it is now the 1st of July and it still isn't open. I have been on hold for a total of 8.7 hours across 9 weeks. I have today decided to leave the bank. THANK YOU FOR SUPPORTING... Read more

I have been trying to open a second business bank account since 17th May, it is now the 1st of July and it still isn't open. I have been on hold for a total of 8.7 hours across 9 weeks. I have today decided to leave the bank. THANK YOU FOR SUPPORTING ME THROUGH COVID-19 AND MAKING MY ENTIRE BUSINESS FOLD

Reviewed on 30th June 2020
Rachael Nsofor's avatar
Rachael Nsofor

Bad bad service from NatWest!

NatWest business are full of wrong information and false promises! They are an utter joke! Please do not use this bank if you can call them that! Will be changing personal and business banking and never use again!!!

Reviewed on 29th June 2020
Craig's avatar
Craig