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Santander: Business Current Account reviews

Name: Business Current Account
Rating: 2.29 (87 reviews)

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1.87

Based on 87 reviews, last reviewed 5th Oct 2024

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

22%

59%

Latest highest rating:

5

No issues Been with Santander for business since 2007 and had no issues and zero fees Reviewed on: 11th April 2023

Latest lowest rating:

1

Locked out of account, with no explanation Both my husband and I were locked out of accounts. First my business accounts, then 2 weeks later our joint accounts. Bounced between service teams wh... Read more Reviewed on: 5th October 2024

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About this product

The Santander Business Current Account is designed for both start-ups and established businesses. Ideal for everyday business banking needs, the account charges a low monthly fee and has arranged overdraft options.

Finding the right bank account to manage your business's finances can be difficult with so many on the market. We collect Santander Business Current Account reviews to help you make an informed decision. Read about genuine experiences from other business owners to learn more about the account.

Find out why customers chose the Santander Business Current Account and learn more about the sign-up process. Find out what features the mobile banking app has. Read about genuine experiences with the customer service team to learn how swiftly Santander solves its customers’ concerns. All of this and more can be found in our Santander Business Current Account reviews.

If you do your business banking with Santander, share your experience with others on Smart Money People. How long have you had your Business Current Account and have you been satisfied so far? What is your favourite feature of the account and is there anything you feel could be improved? Have you encountered any issues with the account, and if so, how well did Santander resolve them? Would you recommend the account to other business owners? Whether good or bad, write an honest Santander Business Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Business Current Account reviews (87)

Locked out of account, with no explanation

Both my husband and I were locked out of accounts. First my business accounts, then 2 weeks later our joint accounts. Bounced between service teams who knew nothing. The CEO's executive team did not even respond in the promised time frame and no one knew whey there was a lock. My husband had to provide rafts of business statements for a personal account (each one costing, as it needed his accountant to provide). Service was beyond appalling. Reviewed on: 5th October 2024

Not poor even more than poor service.

Don't use this bank, staff don't know even how to help the costumer . they only think people need their bank to use for there convince. They show only they have all power But not try to understand their costumer's issue. I suggest do not use this bank anymore. Reviewed on: 13th September 2024

DO NOT TRUST - they are fraudulent

They put a lock on my account, meaning I cannot access my account. They cannot give me a reason why. I have called them several times to resolve the issue, I’ve spent hours on hold, been transferred to all their different teams, I’ve been made promises such as I would receive a phone call within a certain time frame, which I never did… This has been going on for several month now. Nobody can tell me why my account has a block on, nobody can unblock my account, and I cannot even speak with a manager or anybody who can tell me why this is happening or has the authority to remove the block. This means I can receive payments but cannot make any payment. Not even direct debit can leave my account apart from THEIR bank charges. I’ve been their customer for over 10 years and I had ongoing payments from my account until this happened. They don't value their customers. I don’t even know if I will ever be able to access my money on my Santander business account. It seems like they have just stolen everything I had on that account. DO NOT TRUST Santander!!!! They are fraudulent. Additional update: As my case is developing, I have learnt that the reason Santander would not give out an email address to any customer who would like to complain is because in order to raise an issue at the Financial Ombudsman you would need written correspondence. At least it would make your case more straightforward. I somehow managed to find an email address on the internet (not on their website) and tried to email them but received an automated response that I would not receive a reply to my email as they are not responding to emails "in order to be able to deal with complaints faster". So they are very crafty criminals therefore I would advise anyone to try to stay away from them, but if you are already in their trap, like I am, record all phone conversation and write to them postal letters with recorded delivery. Reviewed on: 4th September 2024

SHOCKINGLY BAD SERVICE

I have been a business customer with Santander for over 20 years with no problems but was shocked by their appalling customer service and communication today. It has cost me over 4 freelance hours and I have been told I have to take more time off work to go into a branch to sort out the issue. Very stressful and shockingly bad regard for their customers. Reviewed on: 1st July 2024

Would not recommend Santander buisness banking.

Would not recommend Santander buisness banking. Our business, established nearly 30 years with a healthy revenue, applied for a corporate account nearly 3 weeks ago. To date, we have received NO communication from their onboarding team. Totally unprofessional, unreliable & unresponsive! NEVER AGAIN!! Our business will now look elsewhere. Reviewed on: 7th May 2024

Disgusted

Closed business account that I’d held for 10 years never in debt always in credit yet after months of questions from staff they employed from non banking background asking silly questions which we answered easily they said we passed all checks then 6 months later with no explanation we receive letter stating they closing our business account and thst they don’t have to give an explanation. Best in mind i also have 2 current accounts 2 different isas a credit card and a savings account with them all of which in credit for more than 25 years !! Not allowed to ask why they decided to close business account . Horrendous behaviour I always told my friends and family to join Santander as a bank as we as a family total 10 accounts all in credit and good credit levels but now that has ended shoddy behaviour and I’m not the only person hundreds have told me how Santander after up to 40 years with them are having accounts closed so no don’t go near them Reviewed on: 16th January 2024

So fed up I am moving my 6 business accounts to another bank

Continuous poor experiences with Santander bank admin leaves me currently unable to receive OTP's so unable to pay suppliers. This has been ongoing for 8 days now and still no resolution. You are kept on hold for 20 minutes before being passed from department to department. Reviewed on: 27th October 2023

Amateurish customer support, long waiting times and archaic web based utilities. AVOID

I'm currently on hold for 40 mins for the third time in as many days trying to sort out a simple fraud check for an invoice payment. I've been blocked out of my account for this period, and have been told 3 different stories, and that resolution would be happening. On each occasion the resolution hasn't happened. My patience has run out with Santander. Their mobile app and website is like something out of the noughties. Phone support is appalling with long waiting times and clueless staff. Avoid at all costs. Reviewed on: 6th September 2023

Santander employee acting like a fraudster

A person recently phoned me, who claimed to be Santander employee and asked me to state my Date of Birth "to pass security". At that point I had no way of knowing, whether this really was a Santander employee calling me, or a fraudster fishing for my personal information. Guess my surprise, when a few weeks later, I learned that this really was a genuine Santander employee !? I complained to Santander about this practice, but they have the audacity to defend their practice, and do not want to change their security policy. This sets a dangerous precedent. If Santander acts in a way, that customers can not distinguish a genuine Santander employee from a fraudster, this is exactly what the fraudsters want, because it helps them to clear out people's bank accounts. Reviewed on: 17th June 2023

Barge Pole-Never ever use and steer clear

Santander went from the best business bank to the worst! Probably too busy looking after Lewis Hamilton rather than their own customers. Sadly my friend had £4000 taken from her account and 4 months later they still haven't given it back!!! they got HACKED without a doubt as nothing on her account and does not use her phone to pay for things! For me they just closed my account so I cannot run my business and do direct debits! Honestly what a useless Bank to help you through the cost of living! Shocking! The Poor People at the end of the phone just type into the system and nothing ever gets done! The managers never access the system to make decisions and the people answering the phones have NO power at all. Would never ever trust them! They failed to get rid of everyone when they tried to take away their free banking forever, but now they close your accounts causing you to open one of their products that charges you for everything! Crafty to say the least! Opened an online account with another provider free! Won't ever trust Santander ever again Reviewed on: 13th June 2023

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