Santander Business Current Account Reviews

Ratings based on 52 reviews Last review 1 month ago

Santander business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Santander is really like. With business banking and aspects such as access to finance being so important...

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Santander business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Santander is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Santander business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Your Business Current Account Reviews (52)

25th August 2020

Useless

Spent 20 minutes on phone waiting to get through to helpline. Unable to access online account through no fault of my own. When eventually call answered, no use at all. So, locked out of my account. Useless . Avoid.

12th June 2020

Is Santander Business Banking a COVID19 hot spot?

I've had my business banking with Santander for over 15 years. I applied for a CBILS loan. I received a rejection letter from head of business banking Susan Davies on grounds of my Experian score and affordability. I have just checked my score and it...

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I've had my business banking with Santander for over 15 years. I applied for a CBILS loan. I received a rejection letter from head of business banking Susan Davies on grounds of my Experian score and affordability. I have just checked my score and it is 999 out of 999. My last tax returns also shows a personal income of £56,000.
Are these people infected with the Covid19, on drugs or just do not want to lend to small businesses?

7th April 2020

Steer Clear

I have been with Santander Business for over 10 years and run a Limited Company. Santander Business have got steadily worse, generally unhelpful and seem to have poorly trained staff . I am at a point where I am moving my banking elsewhere. They have...

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I have been with Santander Business for over 10 years and run a Limited Company. Santander Business have got steadily worse, generally unhelpful and seem to have poorly trained staff . I am at a point where I am moving my banking elsewhere. They have let their business customers down badly over the government funded and backed scheme to help businesses through the Coronavirus lockdown. They are a disgrace to the world of business banking and should be fined by the Government.

5th January 2020

Pathetic

Bank charges too high, and when challenged they said it was impossible to change. The service for business was appalling, and there was no congruent access to a person to discuss when I went into the local...

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Bank charges too high, and when challenged they said it was impossible to change. The service for business was appalling, and there was no congruent access to a person to discuss when I went into the local branch.
I have changed the bank now, and I have complained to the banking ombudsman, results are yet to be revealed. I was forced to close the account when I said I was complaining, Good riddance to a bad bank.

28th March 2019

Dont waste your time even with the free 12months banking

Santander business banking has to be the worst bank to deal. I have a business in colwyn bay. I use the Santander bank in colwyn bay. The reason I signed up to be truely honest is the free banking period, it sounded get and easy but....... please...

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Santander business banking has to be the worst bank to deal. I have a business in colwyn bay. I use the Santander bank in colwyn bay. The reason I signed up to be truely honest is the free banking period, it sounded get and easy but....... please don't waste your time, you cant use the counter service if your a business account yes that's right you have to pay a set monthly fee and 50p of every £100 after a certain amount. So after you pay the fees you dont get the privilege of using the in store desk, instead they tell you to use the cash machine if you need anything and to top in off the cash machines in Santander banks are awful, if you try put money into the machine please give yourself 20minutes of messing around feeding your notes into the machine that it keeps spitting out, oh and dont expect the staff to help you if these more than 2 people in the bank as theres only 2 counters 1 of which is usually busy with a member of staff doing something more important so naturally a queue starts forming. I usually time myself when I go in just to try make myself laugh instead of getting pis*** off at how much of a joke it is in there. The greatest thing is that even if nobody is in the bank they still wont help you as your a paying business account holder... sorry I keep saying that but it just amazes me that you can pay for an account and not get the customer service as you would if you just had a regular best account. If the cash machines was a little better the bank may just get a 2 star from me but its shocking. Most businesses have to out large amounts of cash in but when it only accepts 50 notes at a time so 500 quid your there for some time if your putting £3000 in and that's if you catch the machine on a good day. Oh but having said that most the staff there are quick to tell you that instead of putting a large amount in at once why not put 500 in every couple of days.... I also have another business which I run through natwest which are amazing. The machines are great and if your putting large money in then you simply put your money in a bag post it through a hole and boom just like magic it's in, but the best bit is that you can simply go to the desk and speak to a friendly staff member to deal with any problems. Moral of the story is I HATE Santander do not use it unless you want to pull all your hair out and die of old age waiting.

21st February 2019

Beyond ridiculous

So I wanted to open a business bank account at Santander and they asked me to provide my personal account bank statement as a confirmation of my address. And business department of Santander didn't accept a personal bank account statement from...

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So I wanted to open a business bank account at Santander and they asked me to provide my personal account bank statement as a confirmation of my address. And business department of Santander didn't accept a personal bank account statement from Santander, because 'it is not a legitimate proof of address'! Is this a f***ing joke!!?? Next day I went to Lloyds and opened a business bank account with no issues there. Customer service is just beyond terrible at Santander, I'm switching to Lloyds as soon as I can.

13th February 2019

Absolute joke

3 months still no credit cards told by the snotty little cow in the Kidderminster branch with too much make up to go to the post office to pay my cheques in because there machine is broke useless banking app shocking service spend all there efforts...

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3 months still no credit cards told by the snotty little cow in the Kidderminster branch with too much make up to go to the post office to pay my cheques in because there machine is broke useless banking app shocking service spend all there efforts referring you to out sourced company’s to try and build your buisness when they are failing on every single part of what you need from a high street bank to build for the future I’m absolutely fuming these lot are a joke you have been warned ade west mids

14th January 2019

Switch went wrong and nobody can help

wont allow me to access it and are returning all my direct debits and standing...

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wont allow me to access it and are returning all my direct debits and standing orders.

I have made a complaint via the complaints department as nobody in customer services was able to help, but they can't either, my caseworker tells me the person he needs to speak to isnt replying to his emails or calls.

What sort of organisation is this?

13th January 2019

Basic but does the job

A simple no frills account. There is very little support and the extent of the account is quite basic but for me it does the job with no problems. I have used other online business banking accounts and this one is much easier to use.

13th January 2019

Basic but does the job

A simple no frills account. There is very little support and the extent of the account is quite basic but for me it does the job with no problems. I have used other online business banking accounts and this one is much easier to use.

30th November 2018

Just use another bank.

This is honestly the worst bank I've ever dealt with, I wouldn't usually leave a review but if I can stop someone from signing up I've a least saved the the hassle for someone else....

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This is honestly the worst bank I've ever dealt with, I wouldn't usually leave a review but if I can stop someone from signing up I've a least saved the the hassle for someone else.

Online banking for bussiness accounts is awful, in 6 months I've been locked out for the 4th time due 2 factor authorisation, why can't you have finger print access like every other bank? It's not 2004. Now I have wait for the password in the post again.

Secondly customer services just takes ages. 20minutes on the phone before you can talk to anyone.

I look forward to leaving I won't be paying for the services of you bussiness account. You should be paying me to use this rubbish.

23rd October 2018

Not too good

I have been a customer for 14 years (and have had a few other problems during that time) and called in to sort out what I thought would be a very simple problem - out of the blue they have started sending me letters every time a basic transfer is...

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I have been a customer for 14 years (and have had a few other problems during that time) and called in to sort out what I thought would be a very simple problem - out of the blue they have started sending me letters every time a basic transfer is made! To tried to go through security but some questions referred to facilities I have never used - e.g. cards. They asked me to call in again - I did with same result. After demanding to speak to complaints, complaints said that they couldn't log the complaint because security was not passed, and the only possible way was to waste time physically visiting a branch!! So catch-22 and no result.

11th September 2018

Superb Service

Called their helpline ‭0800 085 1633‬ to open Business Bank Account, extremely helpful person put me within 5-6 on call with a business manager. ...

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Called their helpline ‭0800 085 1633‬ to open Business Bank Account, extremely helpful person put me within 5-6 on call with a business manager.

Was given the option to open account on phone, took about 35 mins all questions were relevant to the business, was asked if any exisiting contracts - said No and she said fine. Director details were asked and a credit check was done all within 35 mins. Account was seamlessly sorted/opened with free business banking for a year.

Great service and nothing more to expect.

23rd July 2018

Still waiting...

Further to my earlier review, I'm still waiting to hear back from Santander - 3 months later. I have written to them 6 times asking them to delete the personal data that they gathered about me as part of my application. No response, so I guess they...

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Further to my earlier review, I'm still waiting to hear back from Santander - 3 months later. I have written to them 6 times asking them to delete the personal data that they gathered about me as part of my application. No response, so I guess they still hold my data - without my consent - isn't that prohibited????

Terrible service - I'd advise anyone to try elsewhere. For a business bank, Nat West have been fantastic.

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