Share your insurance feedback and make your voice heard.Vote in the Insurance Choice Awards

Santander Business Current Account Reviews

Ratings based on 46 reviews Last review 2 weeks ago

Santander business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Santander is really like. With business banking and aspects such as access to finance being so important...

Read Full Description

Santander business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Santander is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Santander business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

5 17
4 8
3 2
2 2
1 17

Your Business Current Account Reviews (46)

28th March 2019

Dont waste your time even with the free 12months banking

Santander business banking has to be the worst bank to deal. I have a business in colwyn bay. I use the Santander bank in colwyn bay. The reason I signed up to be truely honest is the free banking period, it sounded get and easy but....... please...

Read more

Santander business banking has to be the worst bank to deal. I have a business in colwyn bay. I use the Santander bank in colwyn bay. The reason I signed up to be truely honest is the free banking period, it sounded get and easy but....... please don't waste your time, you cant use the counter service if your a business account yes that's right you have to pay a set monthly fee and 50p of every £100 after a certain amount. So after you pay the fees you dont get the privilege of using the in store desk, instead they tell you to use the cash machine if you need anything and to top in off the cash machines in Santander banks are awful, if you try put money into the machine please give yourself 20minutes of messing around feeding your notes into the machine that it keeps spitting out, oh and dont expect the staff to help you if these more than 2 people in the bank as theres only 2 counters 1 of which is usually busy with a member of staff doing something more important so naturally a queue starts forming. I usually time myself when I go in just to try make myself laugh instead of getting pis*** off at how much of a joke it is in there. The greatest thing is that even if nobody is in the bank they still wont help you as your a paying business account holder... sorry I keep saying that but it just amazes me that you can pay for an account and not get the customer service as you would if you just had a regular best account. If the cash machines was a little better the bank may just get a 2 star from me but its shocking. Most businesses have to out large amounts of cash in but when it only accepts 50 notes at a time so 500 quid your there for some time if your putting £3000 in and that's if you catch the machine on a good day. Oh but having said that most the staff there are quick to tell you that instead of putting a large amount in at once why not put 500 in every couple of days.... I also have another business which I run through natwest which are amazing. The machines are great and if your putting large money in then you simply put your money in a bag post it through a hole and boom just like magic it's in, but the best bit is that you can simply go to the desk and speak to a friendly staff member to deal with any problems. Moral of the story is I HATE Santander do not use it unless you want to pull all your hair out and die of old age waiting.

21st February 2019

Beyond ridiculous

So I wanted to open a business bank account at Santander and they asked me to provide my personal account bank statement as a confirmation of my address. And business department of Santander didn't accept a personal bank account statement from...

Read more

So I wanted to open a business bank account at Santander and they asked me to provide my personal account bank statement as a confirmation of my address. And business department of Santander didn't accept a personal bank account statement from Santander, because 'it is not a legitimate proof of address'! Is this a f***ing joke!!?? Next day I went to Lloyds and opened a business bank account with no issues there. Customer service is just beyond terrible at Santander, I'm switching to Lloyds as soon as I can.

13th February 2019

Absolute joke

3 months still no credit cards told by the snotty little cow in the Kidderminster branch with too much make up to go to the post office to pay my cheques in because there machine is broke useless banking app shocking service spend all there efforts...

Read more

3 months still no credit cards told by the snotty little cow in the Kidderminster branch with too much make up to go to the post office to pay my cheques in because there machine is broke useless banking app shocking service spend all there efforts referring you to out sourced company’s to try and build your buisness when they are failing on every single part of what you need from a high street bank to build for the future I’m absolutely fuming these lot are a joke you have been warned ade west mids

14th January 2019

Switch went wrong and nobody can help

wont allow me to access it and are returning all my direct debits and standing...

Read more

wont allow me to access it and are returning all my direct debits and standing orders.

I have made a complaint via the complaints department as nobody in customer services was able to help, but they can't either, my caseworker tells me the person he needs to speak to isnt replying to his emails or calls.

What sort of organisation is this?

13th January 2019

Basic but does the job

A simple no frills account. There is very little support and the extent of the account is quite basic but for me it does the job with no problems. I have used other online business banking accounts and this one is much easier to use.

13th January 2019

Basic but does the job

A simple no frills account. There is very little support and the extent of the account is quite basic but for me it does the job with no problems. I have used other online business banking accounts and this one is much easier to use.

30th November 2018

Just use another bank.

This is honestly the worst bank I've ever dealt with, I wouldn't usually leave a review but if I can stop someone from signing up I've a least saved the the hassle for someone else....

Read more

This is honestly the worst bank I've ever dealt with, I wouldn't usually leave a review but if I can stop someone from signing up I've a least saved the the hassle for someone else.

Online banking for bussiness accounts is awful, in 6 months I've been locked out for the 4th time due 2 factor authorisation, why can't you have finger print access like every other bank? It's not 2004. Now I have wait for the password in the post again.

Secondly customer services just takes ages. 20minutes on the phone before you can talk to anyone.

I look forward to leaving I won't be paying for the services of you bussiness account. You should be paying me to use this rubbish.

23rd October 2018

Not too good

I have been a customer for 14 years (and have had a few other problems during that time) and called in to sort out what I thought would be a very simple problem - out of the blue they have started sending me letters every time a basic transfer is...

Read more

I have been a customer for 14 years (and have had a few other problems during that time) and called in to sort out what I thought would be a very simple problem - out of the blue they have started sending me letters every time a basic transfer is made! To tried to go through security but some questions referred to facilities I have never used - e.g. cards. They asked me to call in again - I did with same result. After demanding to speak to complaints, complaints said that they couldn't log the complaint because security was not passed, and the only possible way was to waste time physically visiting a branch!! So catch-22 and no result.

11th September 2018

Superb Service

Called their helpline ‭0800 085 1633‬ to open Business Bank Account, extremely helpful person put me within 5-6 on call with a business manager. ...

Read more

Called their helpline ‭0800 085 1633‬ to open Business Bank Account, extremely helpful person put me within 5-6 on call with a business manager.

Was given the option to open account on phone, took about 35 mins all questions were relevant to the business, was asked if any exisiting contracts - said No and she said fine. Director details were asked and a credit check was done all within 35 mins. Account was seamlessly sorted/opened with free business banking for a year.

Great service and nothing more to expect.

23rd July 2018

Still waiting...

Further to my earlier review, I'm still waiting to hear back from Santander - 3 months later. I have written to them 6 times asking them to delete the personal data that they gathered about me as part of my application. No response, so I guess they...

Read more

Further to my earlier review, I'm still waiting to hear back from Santander - 3 months later. I have written to them 6 times asking them to delete the personal data that they gathered about me as part of my application. No response, so I guess they still hold my data - without my consent - isn't that prohibited????

Terrible service - I'd advise anyone to try elsewhere. For a business bank, Nat West have been fantastic.

14th May 2018

when One Star is an Insult

Based on recent experiences with the bank I've been with since I was 16, one star is even insulting. Kept on hold listening to music for 25 minutes then the red devils promised to call back between 12 and 4 today, which they never did so I have gone...

Read more

Based on recent experiences with the bank I've been with since I was 16, one star is even insulting. Kept on hold listening to music for 25 minutes then the red devils promised to call back between 12 and 4 today, which they never did so I have gone without the customer support I was promised by their call centre, even though I am a loyal customer of 12 years. Very poor, very shoddy work, Santander. Don't open a current account with this bank!

9th May 2018

Absolutely useless

Been trying to open an account for 11 weeks. Just been told by one of the staff that I should go somewhere else as it’s likely to take weeks m...

Read more

Been trying to open an account for 11 weeks. Just been told by one of the staff that I should go somewhere else as it’s likely to take weeks more!!!
Impossible to get a response and I am know unable to receive my contractors pay as I have no bank account!

Absolutely hopeless and totally unprofessional.

25th April 2018

Do not use if you are a start-up

I have been trying to open a new business bank account for 4 weeks. As we are just starting up we do not yet have any contracts and agreements in place - these will follow once we are able to put in orders. Note that you can't put in an order till...

Read more

I have been trying to open a new business bank account for 4 weeks. As we are just starting up we do not yet have any contracts and agreements in place - these will follow once we are able to put in orders. Note that you can't put in an order till you have a bank account but they won't give you a bank account till you prove you have the orders - a classic Catch-22.
Santander have been exceptionally unhelpful even when I've managed to get through to a manager to discuss the issues - they are just box-tickers who have done nothing to help progress the application. I'm not asking for credit, overdraft or loan just a sort code and account number.

Their inflexibility over the documents required and their refusal to engage in a constructive conversation means that I have now gone to Nat West who have been fantastic - they have opened me an account within 5 days and they could not have been more helpful.

Do not waste your time and energy with Santander.

23rd April 2018

Poor customer service

When I opened the account I got a £1000 over draft. Even though the welcome letter confirmed it but my account doesn't show and called them. They hold me on phone for 15 minutes then said we will call you soon and hanged the phone and never call me ...

Read more

When I opened the account I got a £1000 over draft. Even though the welcome letter confirmed it but my account doesn't show and called them. They hold me on phone for 15 minutes then said we will call you soon and hanged the phone and never call me back.

3rd April 2018

Absolute joke of a bank

Spent 11 hours on the phone in a week trying to get a payment cleared. They are unable to provide information, unable to provide updates, typical scousers for staff and very uneducated with no ownership of issues. Horrible company to deal with....

Read more

Spent 11 hours on the phone in a week trying to get a payment cleared. They are unable to provide information, unable to provide updates, typical scousers for staff and very uneducated with no ownership of issues. Horrible company to deal with. Refered this to the ombudsman.

Articles related to Santander