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Santander: Business Current Account reviews

Name: Business Current Account
Rating: 2.28 (90 reviews)

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1.96

Based on 90 reviews, last reviewed 22nd Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

21%

10%

61%

Latest highest rating:

4

Free business banking! Free business banking! Enough said! Reviewed on: 5th February 2025

Latest lowest rating:

1

Have tried to change signatories in a business account. Have tried to change signatories in a business account. 14 months later no success despite proving everything they asked for. No business advisors in ... Read more Reviewed on: 22nd February 2025

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About this product

The Santander Business Current Account is designed for both start-ups and established businesses. Ideal for everyday business banking needs, the account charges a low monthly fee and has arranged overdraft options.

Finding the right bank account to manage your business's finances can be difficult with so many on the market. We collect Santander Business Current Account reviews to help you make an informed decision. Read about genuine experiences from other business owners to learn more about the account.

Find out why customers chose the Santander Business Current Account and learn more about the sign-up process. Find out what features the mobile banking app has. Read about genuine experiences with the customer service team to learn how swiftly Santander solves its customers’ concerns. All of this and more can be found in our Santander Business Current Account reviews.

If you do your business banking with Santander, share your experience with others on Smart Money People. How long have you had your Business Current Account and have you been satisfied so far? What is your favourite feature of the account and is there anything you feel could be improved? Have you encountered any issues with the account, and if so, how well did Santander resolve them? Would you recommend the account to other business owners? Whether good or bad, write an honest Santander Business Current Account review today. Together, we can help people like you make better financial decisions.

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Santander Business Current Account reviews (90)

Awful online service

Locked out of my online account...No clear information on website as to how to get help. When you eventually find the contact telephone number by googling they take ages to answer the phone...hopeless Reviewed on: 19th August 2020

Is Santander Business Banking a COVID19 hot spot?

I've had my business banking with Santander for over 15 years. I applied for a CBILS loan. I received a rejection letter from head of business banking Susan Davies on grounds of my Experian score and affordability. I have just checked my score and it is 999 out of 999. My last tax returns also shows a personal income of £56,000. Are these people infected with the Covid19, on drugs or just do not want to lend to small businesses? Reviewed on: 12th June 2020

Steer Clear

I have been with Santander Business for over 10 years and run a Limited Company. Santander Business have got steadily worse, generally unhelpful and seem to have poorly trained staff . I am at a point where I am moving my banking elsewhere. They have let their business customers down badly over the government funded and backed scheme to help businesses through the Coronavirus lockdown. They are a disgrace to the world of business banking and should be fined by the Government. Reviewed on: 7th April 2020

Pathetic

Bank charges too high, and when challenged they said it was impossible to change. The service for business was appalling, and there was no congruent access to a person to discuss when I went into the local branch. I have changed the bank now, and I have complained to the banking ombudsman, results are yet to be revealed. I was forced to close the account when I said I was complaining, Good riddance to a bad bank. Reviewed on: 5th January 2020

Painful app

Outdated bank that needs to update with the times Reviewed on: 3rd January 2020

A truly listening Bank

Cash flow issue. Contact Santander. No problem. Very up to date with client needs. Reviewed on: 6th July 2019

Dont waste your time even with the free 12months banking

Santander business banking has to be the worst bank to deal. I have a business in colwyn bay. I use the Santander bank in colwyn bay. The reason I signed up to be truely honest is the free banking period, it sounded get and easy but....... please don't waste your time, you cant use the counter service if your a business account yes that's right you have to pay a set monthly fee and 50p of every £100 after a certain amount. So after you pay the fees you dont get the privilege of using the in store desk, instead they tell you to use the cash machine if you need anything and to top in off the cash machines in Santander banks are awful, if you try put money into the machine please give yourself 20minutes of messing around feeding your notes into the machine that it keeps spitting out, oh and dont expect the staff to help you if these more than 2 people in the bank as theres only 2 counters 1 of which is usually busy with a member of staff doing something more important so naturally a queue starts forming. I usually time myself when I go in just to try make myself laugh instead of getting pis*** off at how much of a joke it is in there. The greatest thing is that even if nobody is in the bank they still wont help you as your a paying business account holder... sorry I keep saying that but it just amazes me that you can pay for an account and not get the customer service as you would if you just had a regular best account. If the cash machines was a little better the bank may just get a 2 star from me but its shocking. Most businesses have to out large amounts of cash in but when it only accepts 50 notes at a time so 500 quid your there for some time if your putting £3000 in and that's if you catch the machine on a good day. Oh but having said that most the staff there are quick to tell you that instead of putting a large amount in at once why not put 500 in every couple of days.... I also have another business which I run through natwest which are amazing. The machines are great and if your putting large money in then you simply put your money in a bag post it through a hole and boom just like magic it's in, but the best bit is that you can simply go to the desk and speak to a friendly staff member to deal with any problems. Moral of the story is I HATE Santander do not use it unless you want to pull all your hair out and die of old age waiting. Reviewed on: 28th March 2019

Beyond ridiculous

So I wanted to open a business bank account at Santander and they asked me to provide my personal account bank statement as a confirmation of my address. And business department of Santander didn't accept a personal bank account statement from Santander, because 'it is not a legitimate proof of address'! Is this a f***ing joke!!?? Next day I went to Lloyds and opened a business bank account with no issues there. Customer service is just beyond terrible at Santander, I'm switching to Lloyds as soon as I can. Reviewed on: 21st February 2019

Absolute joke

3 months still no credit cards told by the snotty little cow in the Kidderminster branch with too much make up to go to the post office to pay my cheques in because there machine is broke useless banking app shocking service spend all there efforts referring you to out sourced company’s to try and build your buisness when they are failing on every single part of what you need from a high street bank to build for the future I’m absolutely fuming these lot are a joke you have been warned ade west mids Reviewed on: 13th February 2019

Switch went wrong and nobody can help

wont allow me to access it and are returning all my direct debits and standing orders. I have made a complaint via the complaints department as nobody in customer services was able to help, but they can't either, my caseworker tells me the person he needs to speak to isnt replying to his emails or calls. What sort of organisation is this? Reviewed on: 14th January 2019

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