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Santander: Car insurance reviews

Name: Car insurance
Rating: 3.37 (22 reviews)

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3.37

Based on 22 reviews, last reviewed 5th Oct 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

36%

41%

Latest highest rating:

5

great service sorted out my fathers car insurance...wayne on the other end of the phone couldn't have been more helpful ,by a mile the best experience of purchasing... Read more Reviewed on: 21st February 2026

Latest lowest rating:

1

My insurance was on auto renew but the day it was su... My insurance was on auto renew but the day it was supposed to renew I noticed the due amount wasn't taken from my bank. When I went online I couldn't ... Read more Reviewed on: 5th October 2026

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About this product

Santander car insurance has three levels of cover to choose from.

You can tailor your Santander car insurance with optional extras for an additional cost. They include motor legal protection, breakdown cover, guaranteed replacement car and no claims discount protection.

Santander car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Car insurance reviews (22)

My insurance was on auto renew but the day it was su...

My insurance was on auto renew but the day it was supposed to renew I noticed the due amount wasn't taken from my bank. When I went online I couldn't access anything for renewal. I spoke to their chat line and they said ' you want to renew it do you' ...well obviously ! He then told me it was too late and the insurance had lapsed....not happy I had to go through the whole quote system again only to find out the new quote was 200%....yes 200% more ! Just glad I didn't rely on the auto renew without checking or I would have been driving without insurance. Terrible service. Reviewed on: 5th October 2026

great service

sorted out my fathers car insurance...wayne on the other end of the phone couldn't have been more helpful ,by a mile the best experience of purchasing car insurance i've ever had Reviewed on: 21st February 2026

swift transaction clear and gave me what i wanted

swift transaction clear and gave me what i wanted Reviewed on: 22nd January 2026

Competitive price and value

Competitive price for cover required Reviewed on: 13th July 2025

Highly professional team.

Highly professional team, customer focussed providing excellent service. This is the third year I have purchased Santander car insurance Cannot praise enough. Reviewed on: 27th February 2025

Hassle free set up

Easy to set up, good coverage, and easy access to documents. Reviewed on: 4th September 2024

Made a claim, lots of passing from number to number.

Made a claim, lots of passing from number to number. On occasion not passing on details so needed to be repeated. Intermittent updates and needed to be chased several times. Final day holding on line 3 times for a combined total of 1 hour 40 mins. Reviewed on: 23rd August 2024

Total Loss for with this insurance provider

I renewed my car insurance for the second year in June 2024 with my UK provisional license. Upon passing my driving exam, I called customer service to update my insurance with my full UK license in July 2024. The insurance provider had doubled my monthly premium because of this update, to my total surprise I needed to cancel my insurance immediately as I called and updated them on my situation. This is my total loss of 2 years of continued holding the insurance policy. Due to this, I have to take another insurance on the high policy price which was not planned. I feel this is unfair to me. As an insurance company, my understanding is to feel safe after taking the insurance, but it worked the other way around for me. Reviewed on: 18th July 2024

Tried to increase premium 250%!

They kept saying they had emailed renewal. They never did. One minuscule ding in car park sent my insurance from £800 to £2000 lol. I got insured via money supermarket for £600. Yes that's right it was less. This insurance company (it's not really Santander) are a disgrace tbh. Reviewed on: 12th June 2024

Watch out for their sneaky automatic renewal policy...

Watch out for their sneaky automatic renewal policy buried deep in their terms and conditions. Everything is communicated up until this point by email or through the online portal but the automatic renewal notification is sent by post !! I cancelled on the day that it renewed (they told me by email the night before and it was a Sunday night so I could not phone them to cancel) and was charged £25 cancellation fee ! This is a dirty practice and it's typical of Santander living up to their poor reputation. Avoid ! Reviewed on: 20th May 2024

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