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Santander: Car Insurance reviews

Name: Car Insurance
Rating: 2.38 (16 reviews)

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2.21

Based on 16 reviews, last reviewed 18th Jul 2024

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

25%

57%

Latest highest rating:

5

Nothing but praise for Sarah and Santander Insurance I have renewed my car insurance with Santander for the second year running. I spoke to Sarah yesterday and she was both professional and helpful. She ... Read more Reviewed on: 25th February 2024

Latest lowest rating:

1

Total Loss for with this insurance provider I renewed my car insurance for the second year in June 2024 with my UK provisional license. Upon passing my driving exam, I called customer service to... Read more Reviewed on: 18th July 2024

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About the Car Insurance

Selecting a new insurance provider can be difficult with so many on the market. The collective wisdom of our Smart Money People community can help make this decision easier. Check out our Santander car insurance reviews to see how customers rate their policies.

Santander offers a variety of benefits included within all fully comprehensive policies. This includes personal belongings cover, stolen key cover and up to 60 days of EU driving. If you have an electric vehicle, you’ll be pleased to know that battery and charging cable protection are included with all standard policies.

Are you considering Santander as your new car insurance provider? Gain insight into what you can expect as a Santander policyholder by reading the reviews on Smart Money People. Learn what customers have to say about Santander’s customer service and claims process. Find out if existing customers would recommend Santander, and if they’ll be renewing their policies. Read our Santander car insurance reviews today.

Have you had a car insurance policy with Santander? Were you satisfied with the service you received? Was the cost of your premium suitable for the level of cover you chose? Did you need to make a claim on your policy, and if so, how well was it handled? Did you choose to add any optional extras to your policy, and were you satisfied with these? Leave a Santander car insurance review on Smart Money People. Together, we can help people like you make better decisions.

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Santander Car Insurance reviews (16)

Total Loss for with this insurance provider

I renewed my car insurance for the second year in June 2024 with my UK provisional license. Upon passing my driving exam, I called customer service to update my insurance with my full UK license in July 2024. The insurance provider had doubled my monthly premium because of this update, to my total surprise I needed to cancel my insurance immediately as I called and updated them on my situation. This is my total loss of 2 years of continued holding the insurance policy. Due to this, I have to take another insurance on the high policy price which was not planned. I feel this is unfair to me. As an insurance company, my understanding is to feel safe after taking the insurance, but it worked the other way around for me. Reviewed on: 18th July 2024

Tried to increase premium 250%!

They kept saying they had emailed renewal. They never did. One minuscule ding in car park sent my insurance from £800 to £2000 lol. I got insured via money supermarket for £600. Yes that's right it was less. This insurance company (it's not really Santander) are a disgrace tbh. Reviewed on: 12th June 2024

Watch out for their sneaky automatic renewal policy...

Watch out for their sneaky automatic renewal policy buried deep in their terms and conditions. Everything is communicated up until this point by email or through the online portal but the automatic renewal notification is sent by post !! I cancelled on the day that it renewed (they told me by email the night before and it was a Sunday night so I could not phone them to cancel) and was charged £25 cancellation fee ! This is a dirty practice and it's typical of Santander living up to their poor reputation. Avoid ! Reviewed on: 20th May 2024

Nothing but praise for Sarah and Santander Insurance

I have renewed my car insurance with Santander for the second year running. I spoke to Sarah yesterday and she was both professional and helpful. She in fact saved me a little money. I have nothing but praise for Sarah and Santander Insurance - well done. Reviewed on: 25th February 2024

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