Good customer service

Received my renewal had gone up by £80 a year. When I asked why was told it just had. Spoke with another lady called Annette she was amazing really helped me and brought down my insurance to an affordable amount. Well done Annette keep up your ... Read more

Received my renewal had gone up by £80 a year. When I asked why was told it just had. Spoke with another lady called Annette she was amazing really helped me and brought down my insurance to an affordable amount. Well done Annette keep up your fantastic customer service.

M Preston

Reviewed on 30th July 2021

Matt Preston

Auto renewal nightmare

Trying to stop my auto renewal is an absolute pita. I have wasted 40mins of my life trying to call them, I hung up after 41mins. Can't do it by email so I will have to try again tomorrow, I will also cancel my bank account as I'm sooooh pi**ed off.... Read more

Trying to stop my auto renewal is an absolute pita. I have wasted 40mins of my life trying to call them, I hung up after 41mins. Can't do it by email so I will have to try again tomorrow, I will also cancel my bank account as I'm sooooh pi**ed off. Life's just too good for wasting time like this.

Reviewed on 27th July 2021

Geoff Wilson

Rip off

Got a quote from compare the market for my car, insurance was £558 a year, tried it through Lloyds online banking and they wanted £1330 a year, more than double, what a joke...

Reviewed on 5th July 2021

Matt McNamee

Ripped us off

Moved 5 minutes down the road so apparently that makes your insurance double was paying 70 pounds a month tried to make it 151 done a new quote and managed to find the same insurance for 75 so shock they tried to rip us off

Reviewed on 30th June 2021

benhaigh2005

Rubbish response

Received renewal letter, and premium has gone up when it should have gone down! Found it much cheaper elsewhere, so now I have to stop Lloyds automatic renewal charge to my credit card. Can only do this by phoning, and they don't answer the phone. ... Read more

Received renewal letter, and premium has gone up when it should have gone down! Found it much cheaper elsewhere, so now I have to stop Lloyds automatic renewal charge to my credit card. Can only do this by phoning, and they don't answer the phone. So I'll have to contact my credit card provider to tell them not to pay. AVOID!

Reviewed on 13th May 2021

peter

Fess, fees, fees!

This lot rip you off. I insured a car with a personalised plate. I decided to sell the car, so firstly had to take off the personalised plate. £25 fee for that. With that done, I then sold the car a week later. Phoned to cancel my policy. £55 f... Read more

This lot rip you off. I insured a car with a personalised plate. I decided to sell the car, so firstly had to take off the personalised plate. £25 fee for that. With that done, I then sold the car a week later. Phoned to cancel my policy. £55 fee for that! Rip-off. If you think you might sell your car in the year of your policy, DO NOT INSURE WITH LLOYDS.

Reviewed on 26th April 2021

J Mitchell

They RIPPED me off big time !

Instead of warning me me that they will increase premium, they went ahead and increased it. Instead of paying £35.00 a month, I was paying £68.00 a month. It was from a non claim issue from my previous company. It was not my fault. That company later s... Read more

Instead of warning me me that they will increase premium, they went ahead and increased it. Instead of paying £35.00 a month, I was paying £68.00 a month. It was from a non claim issue from my previous company. It was not my fault. That company later sent me an email, stating NO expenses have been incurred.

Reviewed on 8th January 2021

Kali

Poor treatment

Disgraceful treatment to a loyal customer. I have been a banking customer since '95, and had van insurance for a couple of... Read more

Disgraceful treatment to a loyal customer. I have been a banking customer since '95, and had van insurance for a couple of years.

After my van insurance expired yesterday, inadvertently, renewal price was £258 I went on Go Compare to get a new quote.

Lloyd's bank came top with £167, but when I tried to complete the quote, I was told (both online and on phone), that as I had a policy, expired or not, they could not give me the quoted price, and after spending approx 1 hour on a call, they wanted £258. In fact one of the sales team quoted £290.

I eventually went with the second quote online with Budget for £180.

I am now going to move my bank account from Lloyd's. Unbelievable treating an existing customer in that way. 2 fingers to you Lloyd's. You lose.

Reviewed on 28th November 2020

Vila73

Do not use Lloyds Bank insurance

BE AWARE - if you cancel early for any reason they take £55 cancellation fee! I won’t use ever again - no loyalty to customers

Reviewed on 22nd November 2020

IC

sent debt collectors for 25 pounds

they employed debt collectors to get 25 from me in relation to payments i did not owe. nothing more than a bunch of crooks

Reviewed on 13th November 2020

david cooper

loss of no claims

BEWARE OF LLOYS MOTOR... Read more

BEWARE OF LLOYS MOTOR INSURANCE.
I took out a motor insurance policy with Lloyds while having 20+ years of no claims entitlement. On renewing my insurance with another company, due to an unacceptable rise in the cost of the policy, I then found their proof of no claims certificate only acknowledges 9 years.
On questioning this I was informed this was company policy.
This has now cost me an increased premium to insure with another company, and will no doubt cost me more in in the future.
Be aware that any company requiring proof of no claims, you will only be issued with proof to a maximum 9 years NCD regardless of entitlement you may have.
I will never insure with Lloyds again or recommend them in the future.

Reviewed on 4th November 2020

stum

Have to opt out of renewal

I went with Lloyds bank car insurance because they gave me a competitive quote. This year it's the old story; loyal customers are penalised and the premium has gone up by over £40 despite my having made no claims. I have found a much cheaper quote so ... Read more

I went with Lloyds bank car insurance because they gave me a competitive quote. This year it's the old story; loyal customers are penalised and the premium has gone up by over £40 despite my having made no claims. I have found a much cheaper quote so I phoned Lloyds to cancel my renewal. Apparently it's an automatic one so you have to opt out. After 6 minutes of recording telling me to visit web site etc the phone started to ring and ring and ring. I eventually gave up after 17 minutes and visited the website to cancel my renewal and guess what; you can only cancel by phoning the number I gave up on. I've cancelled my direct debit and Lloyds Bank will no longer be "by my side"

Reviewed on 2nd October 2020

Mike Cloake

Car insurance

I spoke with Carly...... she was just THE BEST... I spoke with her on 28th Sept... at approx 3pm... Carly was just THE BEST... an asset to your on line car insurance company ... absolutely professional.... caring; helpful, spoke to me from North... Read more

I spoke with Carly...... she was just THE BEST... I spoke with her on 28th Sept... at approx 3pm... Carly was just THE BEST... an asset to your on line car insurance company ... absolutely professional.... caring; helpful, spoke to me from North East... please pass on my thanks... Carly was just so pleasant.... please motivate her her hard work..... she is an asset to Llyods.... thankyou Carly in these troubled times.... Margot....

Reviewed on 28th September 2020

Susan msegot

Car insurance

I spoke with Carly...... she was just THE BEST... I spoke with her on 28th Sept... at approx 3pm... Carly was just THE BEST... an asset to your on line car insurance company ... absolutely professional.... caring; helpful, spoke to me from North... Read more

I spoke with Carly...... she was just THE BEST... I spoke with her on 28th Sept... at approx 3pm... Carly was just THE BEST... an asset to your on line car insurance company ... absolutely professional.... caring; helpful, spoke to me from North East... please pass on my thanks... Carly was just so pleasant.... please motivate her her hard work..... she is an asset to Llyods.... thankyou Carly in these troubled times.... Margot....

Reviewed on 28th September 2020

Susan msegot

Scam Artists

After having an accident which was not my fault, they sided with the other party without even trying to win my claim for me. I did not renew my policy but they went ahead and auto renewed without informing me they were going to do so. Falsely claimed... Read more

After having an accident which was not my fault, they sided with the other party without even trying to win my claim for me. I did not renew my policy but they went ahead and auto renewed without informing me they were going to do so. Falsely claimed that I had signed up for auto renew which I would never do as I like to switch to the cheapest insurance. .. So they lied about that, trying to take money from a bank account that had been closed for a while. They threatened to try to do so again without permission. I felt pressured into paying for coverage that I had not requested but was told that they would not incur the cancellation fee of £55.00. Just waiting to see what happens next now? Very bad company and would strongly advise all drivers to avoid insuring with this company! Don't do it!

Reviewed on 10th August 2020

P Thorpe

DISGRACEFUL BANK

Im with Lloyds for 12 years... Read more

Im with Lloyds for 12 years now.
I have manage my business from my personal bank account for over 6 years.
Now, in a very difficult time, they dont let me to open my business account to apply for the bounce back loan.
I got all requirements it needs but even that they are not helping.
But to call every month and offer insurances and to "upgrade" my account (to pay more monthly fees), they are the first ones.
Very disappointed and frustrated with their behaviour.
Moving from there soon.

Reviewed on 1st August 2020

Roger

Keep transferring me to Markerstudy Insurance who haven't answered after 1 hr 15 minutes

Keep transferring me to Markerstudy Insurance who haven't answered after 1 hr 15 minutes

Reviewed on 27th July 2020

Josh

an other cowboy

avoid like the plague, an an other company that is really just the monkey selling you on for pieces of eight to the worst bunch of sharks going

Reviewed on 22nd July 2020

Alex Campbell

Helpful phone Staff - John

Contacted the phone line to sort out a No Claims Discount issue I was having with a new policy. The lad "John" didnt get a second name went above and beyond to help resolve the issue going as far to phone my previous insurer from nearly 2 years ago... Read more

Contacted the phone line to sort out a No Claims Discount issue I was having with a new policy. The lad "John" didnt get a second name went above and beyond to help resolve the issue going as far to phone my previous insurer from nearly 2 years ago and sorting it out for me.

Top man 10/10 couldn't be happier!!!!!

Reviewed on 17th July 2020

James Crawford

Avoid like the plague

FIRST AWFULL REVIEW... Read more

FIRST AWFULL REVIEW EVER!!!
please be aware of this company and avoid at all costs. I tried to make a claim initially but as I had and SP50 I did not make them aware of they were only willing to pay a small percentage of my claim. Which for the record I totally understood and didn’t have an issue with what so ever. I also had no issue with the increase to my further payments. What I was disgusted about was how they were only willing to pay out peanuts towards my claim but then had the audacity to back charge me the months I underpaid. I can not see how they can have it Botha ways and have their cake and eat it. Either pay out the claim and back charge me or dont pay out the claim but don’t then come back for the money. As a result I had to not only pay £1100 out of my own money for the car to be fixed but I then also had a further £228 taken as extra charges from the insurance. I feel totally loop holed and would strongly suggest you look else where for mother insurance
Martin Clements

Reviewed on 28th May 2020

Martin Clements