Lloyds Bank Car Insurance Reviews

Poor treatment

Disgraceful treatment to a loyal customer. I have been a banking customer since '95, and had van insurance for a couple of...

Disgraceful treatment to a loyal customer. I have been a banking customer since '95, and had van insurance for a couple of years.

After my van insurance expired yesterday, inadvertently, renewal price was £258 I went on Go Compare to get a new quote.

Lloyd's bank came top with £167, but when I tried to complete the quote, I was told (both online and on phone), that as I had a policy, expired or not, they could not give me the quoted price, and after spending approx 1 hour on a call, they wanted £258. In fact one of the sales team quoted £290.

I eventually went with the second quote online with Budget for £180.

I am now going to move my bank account from Lloyd's. Unbelievable treating an existing customer in that way. 2 fingers to you Lloyd's. You lose.

Vila73

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Do not use Lloyds Bank insurance

BE AWARE - if you cancel early for any reason they take £55 cancellation fee! I won’t use ever again - no loyalty to customers

IC

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sent debt collectors for 25 pounds

they employed debt collectors to get 25 from me in relation to payments i did not owe. nothing more than a bunch of crooks

david cooper

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loss of no claims

BEWARE OF LLOYS MOTOR...

BEWARE OF LLOYS MOTOR INSURANCE.
I took out a motor insurance policy with Lloyds while having 20+ years of no claims entitlement. On renewing my insurance with another company, due to an unacceptable rise in the cost of the policy, I then found their proof of no claims certificate only acknowledges 9 years.
On questioning this I was informed this was company policy.
This has now cost me an increased premium to insure with another company, and will no doubt cost me more in in the future.
Be aware that any company requiring proof of no claims, you will only be issued with proof to a maximum 9 years NCD regardless of entitlement you may have.
I will never insure with Lloyds again or recommend them in the future.

stum

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Have to opt out of renewal

I went with Lloyds bank car insurance because they gave me a competitive quote. This year it's the old story; loyal customers are penalised and the premium has gone up by over £40 despite my having made no claims. I have found a much cheaper quote so ...

I went with Lloyds bank car insurance because they gave me a competitive quote. This year it's the old story; loyal customers are penalised and the premium has gone up by over £40 despite my having made no claims. I have found a much cheaper quote so I phoned Lloyds to cancel my renewal. Apparently it's an automatic one so you have to opt out. After 6 minutes of recording telling me to visit web site etc the phone started to ring and ring and ring. I eventually gave up after 17 minutes and visited the website to cancel my renewal and guess what; you can only cancel by phoning the number I gave up on. I've cancelled my direct debit and Lloyds Bank will no longer be "by my side"

Mike Cloake

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Car insurance

I spoke with Carly...... she was just THE BEST... I spoke with her on 28th Sept... at approx 3pm... Carly was just THE BEST... an asset to your on line car insurance company ... absolutely professional.... caring; helpful, spoke to me from North...

I spoke with Carly...... she was just THE BEST... I spoke with her on 28th Sept... at approx 3pm... Carly was just THE BEST... an asset to your on line car insurance company ... absolutely professional.... caring; helpful, spoke to me from North East... please pass on my thanks... Carly was just so pleasant.... please motivate her her hard work..... she is an asset to Llyods.... thankyou Carly in these troubled times.... Margot....

Susan msegot

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Car insurance

I spoke with Carly...... she was just THE BEST... I spoke with her on 28th Sept... at approx 3pm... Carly was just THE BEST... an asset to your on line car insurance company ... absolutely professional.... caring; helpful, spoke to me from North...

I spoke with Carly...... she was just THE BEST... I spoke with her on 28th Sept... at approx 3pm... Carly was just THE BEST... an asset to your on line car insurance company ... absolutely professional.... caring; helpful, spoke to me from North East... please pass on my thanks... Carly was just so pleasant.... please motivate her her hard work..... she is an asset to Llyods.... thankyou Carly in these troubled times.... Margot....

Susan msegot

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Scam Artists

After having an accident which was not my fault, they sided with the other party without even trying to win my claim for me. I did not renew my policy but they went ahead and auto renewed without informing me they were going to do so. Falsely claimed...

After having an accident which was not my fault, they sided with the other party without even trying to win my claim for me. I did not renew my policy but they went ahead and auto renewed without informing me they were going to do so. Falsely claimed that I had signed up for auto renew which I would never do as I like to switch to the cheapest insurance. .. So they lied about that, trying to take money from a bank account that had been closed for a while. They threatened to try to do so again without permission. I felt pressured into paying for coverage that I had not requested but was told that they would not incur the cancellation fee of £55.00. Just waiting to see what happens next now? Very bad company and would strongly advise all drivers to avoid insuring with this company! Don't do it!

P Thorpe

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DISGRACEFUL BANK

Im with Lloyds for 12 years...

Im with Lloyds for 12 years now.
I have manage my business from my personal bank account for over 6 years.
Now, in a very difficult time, they dont let me to open my business account to apply for the bounce back loan.
I got all requirements it needs but even that they are not helping.
But to call every month and offer insurances and to "upgrade" my account (to pay more monthly fees), they are the first ones.
Very disappointed and frustrated with their behaviour.
Moving from there soon.

Roger

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Keep transferring me to Markerstudy Insurance who haven't answered after 1 hr 15 minutes

Keep transferring me to Markerstudy Insurance who haven't answered after 1 hr 15 minutes

Josh

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an other cowboy

avoid like the plague, an an other company that is really just the monkey selling you on for pieces of eight to the worst bunch of sharks going

Alex Campbell

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Helpful phone Staff - John

Contacted the phone line to sort out a No Claims Discount issue I was having with a new policy. The lad "John" didnt get a second name went above and beyond to help resolve the issue going as far to phone my previous insurer from nearly 2 years ago...

Contacted the phone line to sort out a No Claims Discount issue I was having with a new policy. The lad "John" didnt get a second name went above and beyond to help resolve the issue going as far to phone my previous insurer from nearly 2 years ago and sorting it out for me.

Top man 10/10 couldn't be happier!!!!!

James Crawford

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Avoid like the plague

FIRST AWFULL REVIEW...

FIRST AWFULL REVIEW EVER!!!
please be aware of this company and avoid at all costs. I tried to make a claim initially but as I had and SP50 I did not make them aware of they were only willing to pay a small percentage of my claim. Which for the record I totally understood and didn’t have an issue with what so ever. I also had no issue with the increase to my further payments. What I was disgusted about was how they were only willing to pay out peanuts towards my claim but then had the audacity to back charge me the months I underpaid. I can not see how they can have it Botha ways and have their cake and eat it. Either pay out the claim and back charge me or dont pay out the claim but don’t then come back for the money. As a result I had to not only pay £1100 out of my own money for the car to be fixed but I then also had a further £228 taken as extra charges from the insurance. I feel totally loop holed and would strongly suggest you look else where for mother insurance
Martin Clements

Martin Clements

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Would be Zero / Absolute scam artists

I had a minor accident which involved a 3rd party hitting me on my side of the road while speeding. The claim team were tremendously helpful to start. Until I refused there ridiculous fees because I didn’t click legal assistance. I had to organize my o...

I had a minor accident which involved a 3rd party hitting me on my side of the road while speeding. The claim team were tremendously helpful to start. Until I refused there ridiculous fees because I didn’t click legal assistance. I had to organize my own rental vehicle and repair which dragged on for 9 months in total. Now fast forward another year and the morons that be have decided that driving on the wrong side of the road is acceptable and are awarding a 50/50 split. Goodbye to the thousands out of my pocket for hire vehicle, vat on parts and excess. STAY WELL CLEAR. PAY A LITTLE MORE WITH A REPUTABLE FIRM

Stephen

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Rip off merchants start to finish.

I'm aware that Lloyds Bank Car Insurance do read some of these reviews and do their best to have them removed, On that basis this is an honest no punches pulled...

I'm aware that Lloyds Bank Car Insurance do read some of these reviews and do their best to have them removed, On that basis this is an honest no punches pulled review.

I started my Car Insurance with Lloyds Bank car Insurance on December 23rd, and paid them a deposit with my card, and took out my cover. On December the 30th The car I had insured had to be returned, and on the same day I returned the car I phoned up Lloyds Bank Car Insurance to cancel my policy.
I got almost all the way through and they put the phone down on me. As I thought all had been done and because I was also dealing with family bereavements, so concentrated on that.

Fast Forward 3 months and noticed that deductions were still being taken by Lloyds Car insurance from my account. I contacted Lloyds Car Insurance and they told me that I had not cancelled my insurance and they had no record of my call telling me that they record ALL their calls. They then told me to ask the garage I returned my car to whether they could send me an email confirming that the car involved was indeed returned. They then told me that the email was not adequate proof as it didnt mention the exact return date.

I contacted the garage again asking them to send me an email with the exact return date on it. The garage then sent me an email with the exact date on it,which I forwarded to Lloyds Car insurance. They then mailed me back saying this was still not adequate proof, as It had been forwarded to me not direct to them, and implying that I could have modified the email to suit my needs.
I then asked the garage to send it direct to Lloyds Car insurance, which they did. You wont be surprised to hear they then decided to move the goalposts yet again, and tell me the proof was not acceptable as it was not on headed note paper and/or was not in the form of a PDF. The garage explained to me that because of coronavirus they could not access headed note paper as the business was closed until they were given notice that they could open up again after lockdown..

Lloyds have been obstructive to the maximum, and seem to be doing everything in their power to avoid paying me back what they owe me.

I have spoken to 7 (YES 7) diffferent people regards this matter and everyone just shoves me on to someone else to deal with this.

All I want is for them to refund me my deposit as well as all the direct debits they continued to take from me. I understand that they might want to deduct 7 days insurance from the total but based on the fact that it has taken three months to get this far I'm hoping as a goodwill gesture they might refund me everything I've paid out, but I;m not holding my breath.

Stay well away from Lloyds Car Insurance unless you want months of messing about.

mark2jag

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Must give two stars even though customer support was friendly and responsive

I've had Lloyds Car Insurance for 2 years and wanted to review for the third year. The price suddenly jumped substantially (from around £400 to £550 yearly) and I called them to ask why, because in Internet the price to join is much lower. Was told t...

I've had Lloyds Car Insurance for 2 years and wanted to review for the third year. The price suddenly jumped substantially (from around £400 to £550 yearly) and I called them to ask why, because in Internet the price to join is much lower. Was told that this is for renewal, but they may cancel my insurance and I will do the new one with them for the Internet price. That's what I did. Then I discovered that my account was charged twice with the price of insurance (around £400+£400). I must admit that the company customer service is great and they responded to every my call and email. But the investigation lasted 2 months and cost me a lot of time, I sent about 10 emails and had about 15 phone calls. Finally after two months they told me that I created two insurances with them and they will cancel one of them, but I will pay cancellation fee + charge for the period the second insurance was active: £85. So I agreed because I did not want to waste more time and nerves. I lost altogether £85. I cannot understand how same car with same owner can be insured twice in same insurance company on exactly the same date. But I have no more time to investigate and if you will decide to have Lloyds Car Insurance for your car, you will tell me the result of your experience.

Leonid Ge

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Bunch of amoral kids

I expected high quality from Lloyds Bank, and the price was good. But after a smash these twatty kids pushed me around from department to department, telling lie after lie, and trying to get out of everything. I had to argue for days just to get the...

I expected high quality from Lloyds Bank, and the price was good. But after a smash these twatty kids pushed me around from department to department, telling lie after lie, and trying to get out of everything. I had to argue for days just to get the courtesy car which I had paid extra for, and then they wanted it back suddenly. Then they took extra charges from my bank account. Then they made zero effort to investigate the incident, not caring about blaming me 100% so they could close the case and make their commission. Then they tried to double my premium, so I've gone elsewhere. The whole experience was like being mauled by jackals.

Steve Smith

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Total Mess

Bought van insurance from...

Bought van insurance from Lloyd’s.
Uploaded no claims discount with takes over 7 days to clear on their online portal (what!?) they cancelled my policy on the 6th day.
When I rang to see what was happening the said I would then need to pay and extra £120 on top of my £550 policy I had already taken.... really when I had complied with uploading the proof on time.
I will now be moving all my policy’s/accounts from Lloyd’s within the coming months,

Ryan

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Loyalty means nothing

I have had a policy with Lloyds nows for a few years and always pay monthly. Yesterday I purchased a new car and wanted the same cover. The new quote shot up and they wanted £450 there and then, because they said I could not pay monthly on this car. I ...

I have had a policy with Lloyds nows for a few years and always pay monthly. Yesterday I purchased a new car and wanted the same cover. The new quote shot up and they wanted £450 there and then, because they said I could not pay monthly on this car. I had not got that sort of money so had to pay a £50 cancellation fee. I will never deal with this company again and are in the process of changing my bank account to someone else.

Jonathan Fradley

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Excellent customer service from Amy

I spoke to Amy on 14th February 2020 about cancelling my car insurance as it was far more than other quotes. She tried to get me a better deal but couldn't so patiently waited while I arranged for cover with another insurer so I didn't pay the...

I spoke to Amy on 14th February 2020 about cancelling my car insurance as it was far more than other quotes. She tried to get me a better deal but couldn't so patiently waited while I arranged for cover with another insurer so I didn't pay the cancellation fee. She chatted to me throughout with lovely stories of her sons. One of the best customer service experiences I have ever had. Thank you Amy!

Elinor

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