Lloyds Bank Car Insurance Reviews

Won't accept responsability

Had to make a no fault claim. Gave all information to Lloyds, they the transferred me to another company. Had to give all details again. Next day, contacted by underwriter, had to give all the information again. Lloyds had instructed one company to...

Had to make a no fault claim. Gave all information to Lloyds, they the transferred me to another company. Had to give all details again. Next day, contacted by underwriter, had to give all the information again. Lloyds had instructed one company to deal with claim, underwriter another. Lloyds wanted NOTHING to do with claim. I simply followed instructions given in emails and texts and phone calls. Ended up with chaos. Phone Lloyds, " nothing to do with us", phone underwriter, they blame Lloyds. Lloyds say they are only a BROKER!!

Pete WestLevel 1

(5)

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Beyond Bad

This is an agency which is doing the bank no favours. One way discussion on chat. They did not provide the full contract after asking 3 times including a letter. and have now cancelled my policy and refunded nothing. AVOID

Craig BroadbentLevel 1

(1)

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Dreadful service

Please do not be tempted to go with this company, They are dreadful and come out with every excuse not to help you.

Michael KillackeyLevel 1

(6)

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Not about a car insurance - Bad service Bad attitude Stupid beyond belief

What can I say . Well don't rely on Lloyds to do the job you expect . When they get it wrong and you show them they are wrong they pull another card out their hat and blame a third party . Can't wait to see them in court .

Attitude Level 1

(1)

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Avoid

Terrible. Have just been charged £200+ for cancelling my policy 3 months in. off to the Financial Ombudsman 

AnonLevel 1

(1)

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Avoid at all cost

Bad customer service wont get no money back if you cancel if your fully paid up the quote was more expensive after the year just want your money avoid

Mark SmithLevel 1

(1)

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Do It Yourself Insurance

Just claimed on my car insurance for accident which was not my fault. Got in touch with Lloyds who took details from here they factor everything else out and you have to provide ALL the details again and again. Enterprise for the car hire (5 minutes...

Just claimed on my car insurance for accident which was not my fault. Got in touch with Lloyds who took details from here they factor everything else out and you have to provide ALL the details again and again. Enterprise for the car hire (5 minutes of explaining not my fault) and repair (again 20 minutes of reiterating what had already been disclosed) however if the claim is contested then not back to Lloyds it's over to the underwriter LV (40 minutes of reiterating all the details again) Lloyds did not pass these details on. What am I paying Lloyds for?? I have even been told I have to source the CCTV footage of the accident myself?? I paid Lloyds for Legal Protection. What a waste of time. Find someone who does some of the leg work for you. Lloyds have gotten off scot free as I can't get through to them to complain as all claim calls are handled by Enterprise. Pass the Parcel anyone?

J A StewartLevel 1

(6)

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lots of tricks

1/ you have to accept the 'auto renew' when you buy - you can only opt out afterwards...

1/ you have to accept the 'auto renew' when you buy - you can only opt out afterwards
2/ renewal quote is supposed to give you last years price for comparison- but its not accurate - both mine and my husbands renewal came up with a figure for the previous years insurance far higher(nearly£100) than we actually paid - making the renewal quote look lower - nasty trick - needless to say I wont be renewing!

AnonLevel 1

(0)

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Auto renewal racket.BEWARE

Had policies for 50 years and always switch every year. Didn't spot the auto renewal fiddle with lloyds. Tried to stop credit card payment at last minute, but they insisted that I pay £20 for one days cover. Beware. Their second years price was almost ...

Had policies for 50 years and always switch every year. Didn't spot the auto renewal fiddle with lloyds. Tried to stop credit card payment at last minute, but they insisted that I pay £20 for one days cover. Beware. Their second years price was almost double the first year and on MSE over 15 quotes were cheaper.

GeorgeLevel 1

(2)

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What a rip off

I rang to change my vehicle on my policy, the monthly payment not even for 12 months doubled. When I asked about cancelling the policy I was told that this would cost me £95. A new policy would cost me £200 more than a quote I had had. When I said I...

I rang to change my vehicle on my policy, the monthly payment not even for 12 months doubled. When I asked about cancelling the policy I was told that this would cost me £95. A new policy would cost me £200 more than a quote I had had. When I said I might as well run the policy and pay it, I was told well your 9 years no claim wont be able to be transferred, I don't care, I am not paying your rip off prices!

Wendy SmithLevel 1

(0)

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Unhelpful

How the face of insurance has changed. There was a time when you could go to an insurer when you changed your car and it took five minutes to make an adjustment and they were happy to do...

How the face of insurance has changed. There was a time when you could go to an insurer when you changed your car and it took five minutes to make an adjustment and they were happy to do this.
Having changed my car recently for a smaller one with lower fuel consumption and less car tax I rang up my insurers, LLOYDS and asked them to change the car over for me only to be told that they couldn't do that. I would have to cancel my present insurance and start afresh. Get this though my new car was, despite being smaller in every way going to cost me more than the original one. Having gone to AVIVA for a quote they are prepared to cover the same car for nearly half the price. I have now had to cancel my LLOYDS policy at a cost of £48 and still I am saving money by going to AVIVA. We are frequently told about insurance cheats who make life very difficult for insurance companies but this works both ways. Will I ever go back to LLOYDS? Of course not! Do they care? I doubt that very much.

John PeskettLevel 1

(0)

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Knowledgeable

The company handled my claim professionally and talked me through every step of the process. it could've been handled quicker, but that's the only issue.

kayleigh whiteLevel 1

(0)

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Insurance

Highly recomended by myself, 20 yrs a customer!

Emma BealLevel 1

(0)

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different quotes same insurance

Had several quotes for my car insurance. charged a more expensive price than my policy stated. Spoke on phone , what a surprise , agent couldn't load the relevant price page but said he would arrange a "goodwill gesture" for the extra charged. I am...

Had several quotes for my car insurance. charged a more expensive price than my policy stated. Spoke on phone , what a surprise , agent couldn't load the relevant price page but said he would arrange a "goodwill gesture" for the extra charged. I am a pensioner , maybe they just thought this old fart wouldn't notice. How wrong they were. check your policy details carefully.

geoffLevel 1

(0)

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as good as ever

had an accident and the car insurance at lloyds were so helpful

Philip HallLevel 1

(0)

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very good very helpful

lloyds were the cheapest and there customer service was spot on and fair

Philip HallLevel 1

(0)

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Absolutely appalling customer service, steer clear of Lloyds

Incredibly long-winded process to register claim, they were more interested in getting me to start a personal injury claim. Each time I call, the person I speak to can't take responsibility for my query, has to transfer me elsewhere - this has...

Incredibly long-winded process to register claim, they were more interested in getting me to start a personal injury claim. Each time I call, the person I speak to can't take responsibility for my query, has to transfer me elsewhere - this has included putting me through to completely different companies like the RAC! When you've had a car accident, the last thing you need is to be handed from pillar to post, backwards and forwards between Lloyds and their underwriters. It's been a terrible experience. I'm very disappointed and won't ever use Lloyds for anything again.

Lisa AllenLevel 1

(3)

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Cheapest price and discounted for Lloyds customers

Price quoted was the cheapest by a long way and included a discount for being an existing Lloyds customer.

John RobertsLevel 1

(0)

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First Time Drivers Be Careful

Website tracking is always an issue and I believe that I was caught out when I first signed to be with Lloyds as a car insurer. My prices were raised and even though I was not the main driver on my car due to it being shared with a long time driver it...

Website tracking is always an issue and I believe that I was caught out when I first signed to be with Lloyds as a car insurer. My prices were raised and even though I was not the main driver on my car due to it being shared with a long time driver it was still very pricey. The coverage of the insurance itself is good and of course for safety it is best to pay that bit extra but when it came to renewing the price didn't change at all and so I will be looking for new insurance very soon.

Hannah WashingtonLevel 1

(0)

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Complete Rip Off

Had Lloyds Bank Insurance for my Audi, received an email telling me that the policy had auto-renewed, rang them to say I wasn't happy, especially with the amount that they were charging, suddenly the policy cost was cut nearly in half. I also...

Had Lloyds Bank Insurance for my Audi, received an email telling me that the policy had auto-renewed, rang them to say I wasn't happy, especially with the amount that they were charging, suddenly the policy cost was cut nearly in half. I also explained that I was selling the car, I did this within 20 days of the policy renewal, I then only got back 45% of the policy amount with the excessive charges, non-refundable add-ons. Will never be using BISL or Lloyds ever again!!!!

D BarkerLevel 1

(2)

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