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Lloyds Bank: Car insurance reviews

Name: Car insurance
Rating: 2.1 (147 reviews)

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2.09

Based on 147 reviews, last reviewed 3rd Jul 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

Good price Online quote, better price than last year. Attached to my bank accounts for easy access Reviewed on: 13th June 2025

Latest lowest rating:

1

Absolutely avoid LLoyds Car Insurance! Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar to p... Read more Reviewed on: 3rd July 2025

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About this product

Lloyds Bank car insurance is underwritten by a panel of insurers and administered by BISL Limited.

You can manage your Lloyds Bank car insurance policy online via ‘My Account’. Using the online portal, you can view, download or print your documents, add and remove additional drivers and change your policy details.

Lloyds Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds Bank before, you can also leave a review and share your experience.

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Lloyds Bank Car insurance reviews (147)

Absolutely avoid LLoyds Car Insurance!

Absolutely avoid LLoyds Car Insurance! If you ever have to make a claim the customer service process is shocking you get passed round from pillar to post to various department of which no one can seem to help, no one wants to take ownership of your claim. You get passed from the underwriters Allianz, Lloyds, Carpenters and enterprise it really is shocking, I spoke to about 12 people in total and the call duration was approx. 2 hrs 30 mins. All they are interested in is if you make a change to the policy such as taking your private plates off your car as the car is now a write off, is to charge you an admin fee of £25, not to deal with the issue you had been on the phone for all morning!! Absolutely terrible customer service from the claims department new & existing. Avoid at all costs. Never purchase "Guaranteed Car Replacement" cover as you wont get it and no one takes ownership of sorting this out! Save your sanity! Reviewed on: 3rd July 2025

Good price

Online quote, better price than last year. Attached to my bank accounts for easy access Reviewed on: 13th June 2025

This is an excellent car company to work with

This is an excellent company to work with Reviewed on: 26th February 2025

Please avoid.

Please avoid. If you ever have to make a claim the customer services is shocking you get passed round from pillar to post, no one wants to take ownership of your claim. You get passed from the underwriters Allianz, Lloyds, Carpenters and enterprise it really is shocking. I am still let with pout of pocket expenses for car hire which should have been included in my policy Reviewed on: 10th February 2025

Untrustworthy, incompetent and treat customers with...

Untrustworthy, incompetent and treat customers with utter contempt. They increased my premium by over 100% without reason and failed to explain or justify the increase. The worst bank in the UK? Reviewed on: 23rd December 2024

NEVER USE THIS INSURANCE!

NEVER USE THIS INSURANCE! What an absolute shocking service. Not sure where to begin. I was not at fault, got rear ended, called Lloyds, put through to Enterprise, Enterprise didn't have record of me because Lloyds cancelled without me knowing, got put through to Markerstudy, but paid out by IMS instructed through Enterprise. Each time calling Lloyds to find out the issue to have no answers but always needing to pay more money. More money to pay for change of plates on a vehicle written off, more money for insurance on a vehicle written off, no notification after pay out that I could cancel so I am the one to chase again to be told I need to pay out more money to cancel. If I had known such a trusted provider would have been this shocking I would have gone with the cheaper option elsewhere. Disgraceful. Reviewed on: 7th November 2024

Great car insurance

Always there to help, they listen and act Reviewed on: 4th September 2024

Bought policy through a comparison site, dealt with...

Bought policy through a comparison site, dealt with a recent claim efficiently. Reviewed on: 23rd August 2024

Awful business.

Awful business. I checked if they wanted some information, they said they did despite a different insurer saying they didn’t need it. Online chat person then spent 3 minutes imputing some trivial information and then charged me £25 (£500 an hour for cleric time). When I reviewed badly on survey sent an email, blah, blah blah in the contract etc. etc. Avoid at all costs, you will regret using this typical corporate greed specialist. Reviewed on: 17th April 2024

Car Insurance Renewal

Been driving for 50 odd yrs only ever had 1 non fault claim some 15yrs ago, been with Lloyds car insurance for several years and just received my renewal, last yr was £434 this year £898 absolutely disgusting Reviewed on: 27th March 2024

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