Write a review

Lloyds Bank: Car Insurance reviews

Name: Car Insurance
Rating: 2.08 (142 reviews)

View other Lloyds Bank products

2.04

Based on 142 reviews, last reviewed 7th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

20%

68%

Latest highest rating:

5

Great car insurance Always there to help, they listen and act Reviewed on: 4th September 2024

Latest lowest rating:

1

NEVER USE THIS INSURANCE! NEVER USE THIS INSURANCE! What an absolute shocking service. Not sure where to begin. I was not at fault, got rear ended, called Lloyds, put through t... Read more Reviewed on: 7th November 2024

Read all reviews Write a review

About this product

Choosing your next car insurance provider can be difficult with so many on the market. Here at Smart Money People we collect Lloyds Bank car insurance reviews from genuine Lloyds Bank customers to give you some insight into what you can expect as a policyholder.

Lloyds Bank insurance products can be traced back to 1688, now offering a multitude of policies to cover a variety of needs, such as home, business, landlord and car insurance. With a range of cover options to suit various budgets and needs, could they have the perfect policy for you? Check out the Lloyds Bank car insurance reviews on Smart Money People to make an informed decision about your next provider.

What’s the most important aspect of a car insurance policy to you? Perhaps you simply want the lowest priced premium, or maybe you’d prefer to pay for some optional extras? Accessible and communicative customer service might be at the top of your priority list? Whatever your needs, read our Lloyds Bank car insurance reviews to see how existing customers rate their policies.

Have you had a car insurance policy with Lloyds Bank? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with Lloyds’ customer service? Did you have to make a claim, and if so, how well was it handled? Leave an honest Lloyds Bank car insurance review today.

Review Lloyds Bank: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Lloyds Bank Car Insurance reviews (142)

Never again!

I thought Lloyds Bank was good, so their insurance would also be good, how wrong I was. Do they ever answer the phone? Getting the policy was efficient through Compare the Market but if this is a company they all to use their site I won’t be using them again either. Reviewed on: 27th March 2023

Utterly devoid of customer service

On hold for 4 hours over 3 days and still no-one answers the phone. Reviewed on: 21st March 2023

Very poor customer service

Lloyds Bank Car insurance let us down big time when our car was written off by a 3rd party - liability by 3rd party admitted immediately - no issue - but the process of getting money to us to purchase a replacement was shocking. Endless unanswered phone calls/emails, missing payments, cheques posted during mail strikes without any confirmation of cheque having been sent, hire car removed out of the blue, no vehicle during Christmas holidays and to cap it all the most pathetic "review" of our complaint about the delays by the Customer dissatisfaction the Lloyds Bank group. Competitive insurance but what's the point if the service is so appalling should you be unlucky enough to be taken out by a 3rd party driver Reviewed on: 15th March 2023

Great Service at Renewal

Renewal service and access to site for all documents means less paper waste and a very smooth process Reviewed on: 10th March 2023

Thanks For Your Call - Now That'll Be £25

I hadn't planned on writing a review, but I have spent the last 30 minutes on Lloyds website looking for a way I can convey information to them without phoning. (I am unable to use a regular phone.) They do not provide an email address or any other communication mechanism and I wanted to give them feedback. I have been a Lloyds customer for over 10 years and always renew my car insurance with them and it's usually relatively painless - but I changed over cars and had a quick 5 minute call with them to update the details and the price was going to go up £10 or so - no big deal it's a bigger car - but then to administer this they wanted to charge me a £25 admin fee. I would like to complain about it as I think it's both unfair and excessive and I wanted a response from them before I complained to the ombudsman, but I am unable to do so. I also wanted to advise them that if they have any future letters they want to send me to get information , I am introducing a £25 admin fee to answer them. They are now my ex insurers and shortly they will be my future ex bank. I would advise anyone considering them as insurers to think very carefully, and if you do decide to go with them - keep an extra £25 in your back pocket in case you ever have to phone them. Reviewed on: 29th January 2023

Good price

Good price and actually dropped in price upon renewal. Reviewed on: 25th January 2023

EXCESSIVE SHARP INCREASES

Last year van insurance was £366, with named driver. Despite no accidents and no claims ever made over my two years (none ever claimed before Lloyds), with Lloyds, this year my renewal quote was £875, a whopping increase that well exceeded the rate of inflation. Their loss , I fond an insurer at less that half their price. Shame on you Lloyds, I view this as a move to fleece your customers and a disgraceful act of fleecing the aged. Reviewed on: 21st January 2023

DO NOT USE

I cancelled my vehicle insurance with Lloyd's because I sold my car and was moving back to London so no longer needed it. They sent me emails to confirm cancellation and all looked good. I move home and go on holiday the next day and next thing I know when I returned to London is receiving a debt collection letter that I owe these incompetent amateurs £12.86 which I did not even know about... They didn't even send me an email about this balance as I would have seen it. Now I'm worried my credit has been affected just cause they decided they wanted money I did not know I owed them during the Xmas holidays..... !!! Buying a home later this year and after this I'm definitely not going to Lloyd's for my mortgage! Reviewed on: 15th January 2023

Took money despite my having told them I was not renewing

My policy renewal was due on 12 December 2022. I received the renewal notice in good time, but found another policy with a reputable company at £50 cheaper for the same cover. I called Lloyds to tell them not to renew and was assured by the operator that she would make sure it did not renew. On 11 December I got two e-mails saying they were renewing the policy. It was a Sunday and they were closed. I called at 8 am on 12th. Spoke to someone else who apologised said I would not be subject to a cancellation fee (Oh thanks!)and would make sure it was corrected. Later that day I checked my bank account only to find they had taken the money! Called them again, another operative, eventually to a complaints team member. She promised to look at what had happened and said she would call me back on 13th. Guess what? No phone call. So I called them again. Another operative. This one also promised to help, I have to wait another three days before I can even get any sort of answer. I need the money back. I have bills to pay! What a shambles of an office. Are they all working from home in their Disney onesies. What a Mickey Mouse firm (apologies to Walt Disney). Reviewed on: 13th December 2022

Cancelled policy early

Cancelled my policy early as sold my van and got company van. They want £144.00 for Cancellation fee. Rip off. Reviewed on: 21st November 2022

Do you have a different Lloyds Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Lloyds Bank has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub