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Marmalade: Car Insurance reviews

2.75
Based on 44 reviews, last reviewed 24th Aug 2024
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Latest highest rating:

4

Good levels of communication about product. Good levels of communication about product.Regular updates relevant to Policy.Quite easy to contact about Policy through online/phone/letter. Reviewed on: 24th August 2024
Helen Anderson's avatar
Helen Anderson

Latest lowest rating:

1

Parents - be warned. Do RISK your kids with Marmalade Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with... Read more Reviewed on: 27th July 2024
Michael P's avatar
Michael P

About this product

Car insurance is a necessity for all drivers, but finding the right policy for a younger driver can be difficult. At Smart Money People, we collect Marmalade car insurance reviews from genuine customers to give you some insight into what it’s like to be a Marmalade policyholder.

Marmalade was founded in 2006, specialising in car insurance for learner and young drivers, with various policies tailored towards this demographic, including black box, pay-as-you-go an
...

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Marmalade Car Insurance reviews (44)

Good levels of communication about product.

4
Good levels of communication about product.Regular updates relevant to Policy.Quite easy to contact about Policy through online/phone/letter. Reviewed on: 24th August 2024

Parents - be warned. Do RISK your kids with Marmalade

1
Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with Marmalade Insurance, please read this and think carefully about going elsewhere. Our child (now 22) was added twice by my wife and I as a Named Driver to my wife's car insurance, in 2020 and 2021 respectively. The product was fine, no issue (we thought) Yesterday, at least 3 and probably 4 years later, we received a letter from ... Reviewed on: 27th July 2024

Marmalade created an insurance policy with different...

1
Marmalade created an insurance policy with different details than what was submitted. This caused significant inconvenience. When I contacted them to inform them of their mistake they told me to take out an additional insurance policu. Reviewed on: 15th April 2024

No refunds at all, steer clear.

1
No refunds at all, steer clear. Took out a learner policy for six months and wanted to cancel this for another car but was told that there are no refunds after 14 days. So if a learner passes half way through the policy the policy is then void and there are no refunds. If you want to change or cancel your policy at any time after 14 days.. no refunds. Dont make the same mistake I did. Reviewed on: 27th March 2024

Avoid this unless insurance company.

1
Been insured with marmalade car insurance for 6 months with my current car. I pick my new car up in 4 days so went on the website to update new car details. Wouldn't work so did a live chat, after faffing around for 30 minutes they said they won't insure me with that new car. Now I'm 53 been driving for 30 years without a claim and they won't insure me for a 66 plate focus ?!?! Apparently they only deal with one insurer? What's all that about? Absolutely useless! Avoid ... Reviewed on: 9th February 2024

Pay-as-you-go insurance - Beware

1
Got my son as a pay-as-you-go insurance with Marmalade in Sept 2023. First 1,000 miles was £1,500 and any additional 1,000 miles was £215. Fine, that seemed fair. Shortly after Christmas, Marmalade announced that there had been a mistake (!?!) in the calculation of the cost of additional miles and that we now had to pay £600 for any additional 1,000 miles. We complained the day after we received their email. We still haven't reached a resolution. Very poor show. We are now havin... Reviewed on: 19th January 2024

Marmalade won't communicate.

1
My new car was stolen on a trip to London on 14 November and I immediately informed Marmalade. However after my first call to them they've never answered any more calls or responded to my emails. My insurance with Marmalade is underwritten by Ageas who are trying to help, but they are having the same problem trying to resolve my case as Marmalade won't respond to their calls and emails either. Ageas say that we should get 'new-for-old' but because Marmalade won't communicate wi... Reviewed on: 4th December 2023

Pay as you go mileage - rip off

1
The insurance term is only based on a mile by mile basis so this company can review the Pay as you go tariff at any time. Our tariff was increased by more than 300% over a 3 month period. You can’t get your initial up front payment back if you cancel as this apparently pays for the first 1000 only. Cancel direct debit immediately and take the initial hit. You could end up paying thousands. Reviewed on: 22nd November 2023

Professional operator

5
We had been given a ridiculous price off the same company. We shopped around and got a better policy for £180 less. Really chuffed. X Reviewed on: 12th September 2023

Not good

1
Tried calling.Went straight to music.Waited 20minutes.Gave up.Imagine if you REALLY needed help!! Reviewed on: 15th March 2023

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