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Marmalade: Car insurance reviews

Name: Car insurance
Rating: 3.82 (44 reviews)

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2.85

Based on 44 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

59%

14%

2 star

25%

Latest highest rating:

4

Good levels of communication about product. Good levels of communication about product.Regular updates relevant to Policy.Quite easy to contact about Policy through online/phone/letter. Reviewed on: 24th August 2024

Latest lowest rating:

1

Parents - be warned. Do RISK your kids with Marmalade Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with... Read more Reviewed on: 27th July 2024

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About this product

Marmalade offers car insurance, specialising in cover for young drivers.

Marmalade car insurance policies include learner driver, young driver, pay as you go, named young driver, black box and student car cover. There’s also an option to buy a policy if you’re an experienced driver.

Marmalade car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Marmalade before, you can also leave a review and share your experience.

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Marmalade Car insurance reviews (44)

Good levels of communication about product.

Good levels of communication about product.Regular updates relevant to Policy.Quite easy to contact about Policy through online/phone/letter. Reviewed on: 24th August 2024

Parents - be warned. Do RISK your kids with Marmalade

Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with Marmalade Insurance, please read this and think carefully about going elsewhere. Our child (now 22) was added twice by my wife and I as a Named Driver to my wife's car insurance, in 2020 and 2021 respectively. The product was fine, no issue (we thought) Yesterday, at least 3 and probably 4 years later, we received a letter from a CRS (a Credit Re-assignment agency), addressed to our son at our home address, saying that they had taken over a debt of (wait for it!) £29.26 from Marmalade Insurance, and that I should have no more dealings with Marmalade (who I haven't heard from since the end of the second policy in 2021) as they were now the owners of my son's debt! I called Marmalade and they said they were not able to give me any information about what this sum related to. When I said truthfully that my son had never received any kind of payment request, they gave me an email address. This was my son's email address from his secondary school, that he left in the summer of 2021 and has not been able to access since, like all school leavers It is actually even worse. We checked our records and this confirmed that it was myself in 2020 and my wife in 2021 who had paid for the policies, and therefore my son had been wrongly (and we think illegally) identified by Marmalade as responsible for this paltry sum. i) My son never had any kind of financial contract with Marmalade ii) between 2020 and 2024 he never received a single explanation or payment request from Marmalade of any outstanding sum. If they sent any at all (we have no evidence they did), it was sent to a dead email address that was given in 2020 at the time of his first being added as named learner driver via a Marmalade product, but he then left school as year later iii) Marmalade then seem 4 years later to have basically "sold" the debt of £29 to this Credit Reassignment Services company (online searches show that the business model for firms like CRS is that they normally buy bulk minor debts for around 60-70% of face value). iv) Marmalade customer service refused to give him any detail over the phone, saying that the account was now "owned" by CRS The reason parents should NOT trust a company that acts in this way is not because of £30, which is obviously neither here nor there But Marmalade and their lamentable administration systems and multiple failures are playing with your children's credit histories and future credit searches I am obviously going to establish and reverse any adverse credit report on my son's name made by Marmalade, but parents should be WARNED. Don't be fooled by the slick brand and lovely website. And certainly don't be fooled by the values statement on the Marmalade website - which talks about how they "support young people" and "We work with empathy, and in collaboration with our young community" Empathy and collaboration?! Marmalade just threatened to wreck our son's impeccable credit history and future prospects by flogging a debt incorrectly assigned to him for around £20 to this CRS agency. My wife and I have been customers of Marmalade over three products (two for this son, and 1 for a daughter). Our premiums paid probably close to above £1000 over that time. And the thanks we get is Marmalade playing fast and loose with our son's credit prospects for the sake of £20 Lived experience is how you judge the real values of a company Parents, don't make the mistake we did. Go elsewhere Reviewed on: 27th July 2024

Marmalade created an insurance policy with different...

Marmalade created an insurance policy with different details than what was submitted. This caused significant inconvenience. When I contacted them to inform them of their mistake they told me to take out an additional insurance policu. Reviewed on: 15th April 2024

No refunds at all, steer clear.

No refunds at all, steer clear. Took out a learner policy for six months and wanted to cancel this for another car but was told that there are no refunds after 14 days. So if a learner passes half way through the policy the policy is then void and there are no refunds. If you want to change or cancel your policy at any time after 14 days.. no refunds. Dont make the same mistake I did. Reviewed on: 27th March 2024

Avoid this unless insurance company.

Been insured with marmalade car insurance for 6 months with my current car. I pick my new car up in 4 days so went on the website to update new car details. Wouldn't work so did a live chat, after faffing around for 30 minutes they said they won't insure me with that new car. Now I'm 53 been driving for 30 years without a claim and they won't insure me for a 66 plate focus ?!?! Apparently they only deal with one insurer? What's all that about? Absolutely useless! Avoid Reviewed on: 9th February 2024

Pay-as-you-go insurance - Beware

Got my son as a pay-as-you-go insurance with Marmalade in Sept 2023. First 1,000 miles was £1,500 and any additional 1,000 miles was £215. Fine, that seemed fair. Shortly after Christmas, Marmalade announced that there had been a mistake (!?!) in the calculation of the cost of additional miles and that we now had to pay £600 for any additional 1,000 miles. We complained the day after we received their email. We still haven't reached a resolution. Very poor show. We are now having to seek insurance from somewhere else and have very little to show for the £2,000+ that we paid them for 3 months worth of insurance. Reviewed on: 19th January 2024

Marmalade won't communicate.

My new car was stolen on a trip to London on 14 November and I immediately informed Marmalade. However after my first call to them they've never answered any more calls or responded to my emails. My insurance with Marmalade is underwritten by Ageas who are trying to help, but they are having the same problem trying to resolve my case as Marmalade won't respond to their calls and emails either. Ageas say that we should get 'new-for-old' but because Marmalade won't communicate with us or Ageas we are stuck. My wife and I are beyond retirement age and we live in a rural area so we really rely on our car. We are devastated by the loss of the car and now we're stuck in limbo and can't get anywhere because Marmalade won't engage with us or the underwriter and help either of us progress this case as normal. Reviewed on: 4th December 2023

Pay as you go mileage - rip off

The insurance term is only based on a mile by mile basis so this company can review the Pay as you go tariff at any time. Our tariff was increased by more than 300% over a 3 month period. You can’t get your initial up front payment back if you cancel as this apparently pays for the first 1000 only. Cancel direct debit immediately and take the initial hit. You could end up paying thousands. Reviewed on: 22nd November 2023

Professional operator

We had been given a ridiculous price off the same company. We shopped around and got a better policy for £180 less. Really chuffed. X Reviewed on: 12th September 2023

Not good

Tried calling.Went straight to music.Waited 20minutes.Gave up.Imagine if you REALLY needed help!! Reviewed on: 15th March 2023

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