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Marmalade: Specialist Car Insurance reviews

Name: Specialist Car Insurance
Rating: 4.83 (1490 reviews)

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4.81

Based on 1,490 reviews, last reviewed 27th Jul 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

For Learner Drivers Aid contact Marmalade Our son learnt by being insured through Marmalade, then our daughter, throughout Covid, and early next year it will be our youngest. Thanks Maalade. Reviewed on: 10th October 2021

Latest lowest rating:

1

Parents we warned - do NOT risk Marmalade products Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with... Read more Reviewed on: 27th July 2024

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About this product

Marmalade offer a range of specialist car insurance products, be it for learner drivers or even young drivers. If you've used this innovative insurance company, why not leave your review today? You'll be helping other drivers to find out more about what life is like at Marmalade!

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Marmalade Specialist Car Insurance reviews (1490)

Parents we warned - do NOT risk Marmalade products

Parents - be warned. Do NOT risk your children with Marmalade Insurancer Any parents thinking about taking out a policy for one of their children with Marmalade Insurance, please read this and think carefully about going elsewhere. Our child (now 22) was added twice by my wife and I as a Named Driver to my wife's car insurance, in 2020 and 2021 respectively. The product was fine, no issue (we thought) Yesterday, at least 3 and probably 4 years later, we received a letter from a CRS (a Credit Re-assignment agency), addressed to our son at our home address, saying that they had taken over a debt of (wait for it!) £29.26 from Marmalade Insurance, and that I should have no more dealings with Marmalade (who I haven't heard from since the end of the second policy in 2021) as they were now the owners of my son's debt! I called Marmalade and they said they were not able to give me any information about what this sum related to. When I said truthfully that my son had never received any kind of payment request, they gave me an email address. This was my son's email address from his secondary school, that he left in the summer of 2021 and has not been able to access since, like all school leavers It is actually even worse. We checked our records and this confirmed that it was myself in 2020 and my wife in 2021 who had paid for the policies, and therefore my son had been wrongly (and we think illegally) identified by Marmalade as responsible for this paltry sum. i) My son never had any kind of financial contract with Marmalade ii) between 2020 and 2024 he never received a single explanation or payment request from Marmalade of any outstanding sum. If they sent any at all (we have no evidence they did), it was sent to a dead email address that was given in 2020 at the time of his first being added as named learner driver via a Marmalade product, but he then left school as year later iii) Marmalade then seem 4 years later to have basically "sold" the debt of £29 to this Credit Reassignment Services company (online searches show that the business model for firms like CRS is that they normally buy bulk minor debts for around 60-70% of face value). iv) Marmalade customer service refused to give him any detail over the phone, saying that the account was now "owned" by CRS The reason parents should NOT trust a company that acts in this way is not because of £30, which is obviously neither here nor there But Marmalade and their lamentable administration systems and multiple failures are playing with your children's credit histories and future credit searches I am obviously going to establish and reverse any adverse credit report on my son's name made by Marmalade, but parents should be WARNED. Don't be fooled by the slick brand and lovely website. And certainly don't be fooled by the values statement on the Marmalade website - which talks about how they "support young people" and "We work with empathy, and in collaboration with our young community" Empathy and collaboration?! Marmalade just threatened to wreck our son's impeccable credit history and future prospects by flogging a debt incorrectly assigned to him for around £20 to this CRS agency. My wife and I have been customers of Marmalade over three products (two for this son, and 1 for a daughter). Our premiums paid probably close to above £1000 over that time. And the thanks we get is Marmalade playing fast and loose with our son's credit prospects for the sake of £20 Lived experience is how you judge the real values of a company Parents, don't make the mistake we did. Go elsewhere Reviewed on: 27th July 2024

For Learner Drivers Aid contact Marmalade

Our son learnt by being insured through Marmalade, then our daughter, throughout Covid, and early next year it will be our youngest. Thanks Maalade. Reviewed on: 10th October 2021

Easy to use APP

Easy App Cheapest insurance for L driver Reviewed on: 8th October 2021

My insurance

Have allowed me to practice my driving outside of driving lessons whilst knowing I am in safe hands. Reviewed on: 5th October 2021

Excellent

Excellent service. Easy to renew Reviewed on: 5th October 2021

Super affordable and easy

Only the best prices, never stressful, instantly renewable and super simple website to use. Very happy:) Reviewed on: 3rd October 2021

Great Insurance

Marmalade has been great for us. With the transition from Learner to new Driver taking longer than usual, Marmalade's flexibility has been really helpful. Definitely recommend. Reviewed on: 1st October 2021

Great for young drivers

I bought this cover for my son so he could drive my car with out being on my insurance. I will use them again Reviewed on: 1st October 2021

Fun telematics app!!

Marmalade is an amazing way to see which faults you’re making and allow you to improve them. It also motivates you to drive carefully and be aware of any faults you may be making. I believe more people should reach for an insurance package like this because it would make the roads even safer!! Reviewed on: 1st October 2021

Very happy with the cover and price

Not had reason to claim butvhappy with service and concept Reviewed on: 30th September 2021

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