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Bikesure: Motorbike reviews

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1.25
Based on 62 reviews, last reviewed 13th Feb 2025
100% decrease in 5 star reviews
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33% decrease in 1 star reviews
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Latest highest rating:

5

Easy to use, value for money and helpful! Easy to use, value for money and helpful! Reviewed on: 24th August 2024
Melanie H's avatar
Melanie H

Latest lowest rating:

1

GOT TOLD TO GO F*$K MYSELF absolute cowboys absolute cowboys , just took a years worth of money for 2 months of cover ! wont sort it out and told me to take out a new policy and... Read more Reviewed on: 13th February 2025
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III
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Bikesure Motorbike reviews (62)

GOT TOLD TO GO F*$K MYSELF

1
absolute cowboys absolute cowboys , just took a years worth of money for 2 months of cover ! wont sort it out and told me to take out a new policy and pay them again ! Reviewed on: 13th February 2025
III's avatar
III

Robbery!!!!

1
In mid-January I bought motorcycle insurance through the Bikesure Insurance website. A few hours later I received an email asking me to contact them because there was something wrong with my details. They told me over the phone that I had made a mistake because I had indicated that I had a category ‘A’ driving licence when in fact I had an ‘A2’ driving licence. The problem is that you can’t choose this option because it’s not listed on their website. Because of this they increased my policy from £53 to £91 per month and when I declined they charged me a cancellation fee of £65. I bought the policy more than two weeks before it started so it wasn’t active, they changed the offer and tried to force me to accept it. Even though I have the right to refuse the policy for 14 days without giving a reason and even though they changed the contract which I didn’t accept, they ignored my arguments and charged me the fee. I have written an appeal but I have not received a response so far so I am taking my complaint to the FCA. Bikesure's practice is clear to me: first they sell at a good price, then they raise the price, then they charge a cancellation fee, easy money Reviewed on: 30th January 2025
Stan's avatar
Stan

Happy to con a pensioner, disgusting people

1
I’m a pensioner and got a quote from Bikesure for my motorcycle that was coming up for renewal, the quote of £104 was better than my current insurer so I accepted, my renewal wasn’t due to start for ten days, I stupidly paid the £104 and a number of days later Bikesure contacted me to amend the quote to a ridiculous £270 and demanded the extra money, I of course said i couldn’t pay an extra £170 so wouldn’t be insuring with them, bear in mind my insurance wasn’t due to start for a week. They then cancelled my policy and only refunded me £37, stole the rest, so i didn’t even have a single days insurance with them, despite contacting them several times they weren’t interested and said I had been refunded what I was owed, you signed the agreement they said !! This seems to be a common con that they use to get your money for doing nothing as I read other reviews of them doing the same, absolutely disgusted by them. Reviewed on: 16th November 2024
Toddy T's avatar
Toddy T

Avoid these guys. Awful experience!

1
Should have realised they are a broker. They only ever cared about their money and what they were owed. I lost 8-9 months of money, then got hit with additional fees, they kept any money I was owed back…. It was an awful experience where I felt I got screwed. Criminal! Reviewed on: 13th November 2024
JDOB's avatar
JDOB

Wish I had read the reviews before taking out a poli...

1
Wish I had read the reviews before taking out a policy online. Ridiculous threatening demand email wanting further info after setting up and paying for policy online. Just trying to increase premium tactic. Then charged me £65 cancellation fee + commission + a few days insurance cover at at ridiculous price. Refunded approx 50% of premium after policy in force for a few days and within 14day cooling off period. Complete rip off merchants. No surprise as I see they are part of Adrian Flux. Steer well clear! Reviewed on: 28th August 2024
Karen S's avatar
Karen S

Easy to use, value for money and helpful!

5
Easy to use, value for money and helpful! Reviewed on: 24th August 2024
Melanie H's avatar
Melanie H

great insurer

5
my son and i both have and do use bikesure as our insurer. their customer service team are always helpful and ease of service a delight Reviewed on: 23rd August 2024
Anthony Smith's avatar
Anthony Smith

Just awful in all respects

1
Just awful in all respects, but systematic : Firstly, they trick you into automatic renewal, then they increase your insurance quite substantially (although you didn't have any accident), and then they use scare tactics to make you sign the increased amount, or even a substantially higher amount that they try to sell you when you phone. Just like one of the other reviewers, I had a long discussion with them about what is a "locked building" as opposed to a "locked compound" and what does not fit into any of these categories, which ultimately means that they want you to pay even more. Who is the CEO of that company? Is it a poor version of Godfather? Only one way forward: Leave them or, even better, never become one of their customers. I just left them. Reviewed on: 8th August 2024
GCR's avatar
GCR

Appalling service at Bikesure

1
Appalling service at BikeSure Appalling service at BikeSure - needed to cancel my sons policy as he was upgrading to a larger bike after passing his test and Bikesure not competitive on costs..cancelled the policy and then hit with £135.15 cancellation charge made up of a £35 cancellation fee, £43 .55 commission fee and £45 arrangement fee.interst as well..complaint made and will be forwarded to the financial ombudsmen - threats made of debt collection and additional adding of fees if not paid within 2 days.. total scam to extract monies from customers who want to leave.. Will never use these crooks again. Reviewed on: 21st May 2024
Mike's avatar
Mike

Steer well clear

1
Tried to accept quote took payment then I had a page come up there is a problem call us. Tried and gave up after 1/2 hour waiting. Then a couple of days and message your policy is about to cancel call us. Called and again no answer. No documentation or certificate 4 days later. Then after emailing told you can cancel but it's £35 and £30 surcharge ( pi$$ takers) still no documentation.......avoid Reviewed on: 2nd May 2024
Stuart Child's avatar
Stuart Child

Review Bikesure: Motorbike now

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