Bikers beware

I just wrote a review, but before listing it, I thought I better look at the others. My words & experience are exactly the same, said already by another victim, so copy and paste

Reviewed on 21st September 2021

David Andrew

F'ing extortionate

The way these people do business makes me genuinely angry, as they will drain you for money at any given opportunity. I took out a policy at a rate of £260. About two hours after taking the money from my account, they changed the terms of my policy to ... Read more

The way these people do business makes me genuinely angry, as they will drain you for money at any given opportunity. I took out a policy at a rate of £260. About two hours after taking the money from my account, they changed the terms of my policy to a version I wasn't happy with. I was then faced with a decision to pay their new £900 policy or an £88 cancellation fee (despite never actually being insured to go on the road and being WELL within the 14 day cooling-off period).

AVOID.

Reviewed on 14th September 2021

Jake Chatterjee

Absolute scammers stay well away.

Called for a quote as put through to them through Admiral as going to view a bike to potential purchase. Gave me a quote, pushy sell as they said they couldn't hold the quote but I could call up and cancel if I never purchased the... Read more

Called for a quote as put through to them through Admiral as going to view a bike to potential purchase. Gave me a quote, pushy sell as they said they couldn't hold the quote but I could call up and cancel if I never purchased the bike.

Never purchased so called to cancel, policy was live for 3 hours and was charged over £50.

Complete con company stay well away.

Reviewed on 20th August 2021

Dan Powell

Scammer!!!!

10 days ago I was make motorbike insurance charged me 175 pounds.Today I want to canceland want to charge me 32,44 /time on cover charge/and also 30pounds /cancelation fee/ with in cooling period!! Legal robbery!! SCAMMER!!! AVOID!!!

Reviewed on 11th June 2021

Kovacs Gyula

Scammer!!!!

10 days ago I was make motorbike insurance charged me 175 pounds.Today I want to canceland want to charge me 32,44 /time on cover charge/and also 30pounds /cancelation fee/ with in cooling period!! Legal robbery!! SCAMMER!!! AVOID!!!

Reviewed on 11th June 2021

Kovacs Gyula

Ripped off

Belligerent ignorant cancelled my insurance as my house sold in feb, due to tenant refusing to leave our wee cottage we’re in temp accommodation... result they they cancelled the last 6 months of my bike insurance with hundreds and are sending me £26 w... Read more

Belligerent ignorant cancelled my insurance as my house sold in feb, due to tenant refusing to leave our wee cottage we’re in temp accommodation... result they they cancelled the last 6 months of my bike insurance with hundreds and are sending me £26 wankers

Reviewed on 21st April 2021

James McDermott

Another Adrian Flux company that rips people off

Another Adrian Flux company trading by another name to avoid their poor reputation. Lack any customer service, overcharges and keeps money when policies are cancelled. I will be taking my money elsewhere and i would advise you to do the same.

Reviewed on 31st March 2021

Fred

Illegal scam practices

Asked me to contact them after taking out insurance as they said it may be invalid. Customer services talked me through some minor changes that they said wouldn’t impact the quote but that I should change, such as increasing my mileage from 1000 to 2... Read more

Asked me to contact them after taking out insurance as they said it may be invalid. Customer services talked me through some minor changes that they said wouldn’t impact the quote but that I should change, such as increasing my mileage from 1000 to 2000 miles as I had previously asked for a quote on that mileage a few years previously and they’d checked their records. She was quite persuasive so I agreed, despite not needing the change. She then said “I just need to double check that this won’t alter the premium” and got me to confirm that I was happy for her to check. After a few minutes she returned and confirmed there was no premium change, as we knew there wouldn’t be. She then said there was a £35 charge for checking, I said I’d like to cancel, she said “certainly that’s no problem, there’s a £60 cancellation fee, shall I credit the remainder to your card?”, the insurance hadn’t even started. I’ve never encountered this sort of manipulation and blackmail from a company before, I was forced to pay the fee and she knew she had me over a barrel, makes me feel sick to the pit of my stomach that this sort of practice should be allowed to continue, I only hope my review will enable others to avoid this scam company.

Reviewed on 12th March 2021

Gibbon Head

Steer Clear! Shocking Admin Charges!

If I could give a zero, I... Read more

If I could give a zero, I would

Step-father is 75, can't do the internet but his renewal with another company was massive, so I looked around for a cheaper quote.

To cut a long story short, he ended up cancelling the policy after Bikesure bombarded him with emails asking for document after document to be uploaded to his "Online Account". He explained he wasn't able to do that, (we live quite a way from them so we weren't able to help).

The staff were obnoxious, unhelpful and rude when he called them to explain and only told him he could've posted copies to them AFTER he'd cancelled the policy because he was becoming increasingly upset by the emails and phonecalls.

The policy wasn't due to start until March 1st and they've charged him £60 for administration fees.

There are 8 motobikes in total in our family and none of us will use bikesure now or in the future, neither will we recommend them to anyone in the the grouos that we're all part of. I suggest if you're not a computer whiz to steer well clear!

Shocking service.

Reviewed on 20th February 2021

Vicky

I wont be going back to them

i had to change my motor bike to a new one my direct debt went from £31pm to £72pm, yet when i go to outer insurers i am £350 for the year, i have been speaking to people that have same bike 17 year old is £280 with Bike sure 19 year old who has had 2... Read more

i had to change my motor bike to a new one my direct debt went from £31pm to £72pm, yet when i go to outer insurers i am £350 for the year, i have been speaking to people that have same bike 17 year old is £280 with Bike sure 19 year old who has had 2 claims in a year and bike is kept on street where anyone could steal it like his last bike was is only £400 and more and more of the same, i am 35 with no claims no points and have a good job bike is secure at home and work yet i am paying so much more for the same bike at the same time. was told is due to changing mid policy so i have been charged £350 for chagrining my bike hopefully they keep losing customer in the long term and they learn a lesson or go out of business.

Reviewed on 30th April 2020

William

robbed

I had an issue last year when I bought the insurance online. Then i was contacted to clarify few details and it turned out that my policy went £500 up due to the fact that I will most likely be changing my commuting destination during the period of ... Read more

I had an issue last year when I bought the insurance online. Then i was contacted to clarify few details and it turned out that my policy went £500 up due to the fact that I will most likely be changing my commuting destination during the period of this policy... so I decided to cancel. Which costed me £45+. Absolute joke. I thought I will give it a chance once again this year. Same story plus £30 for two days of being insured. Very poor approach to customers. I feel robbed of money and time. If you wish to insure with them as the price seems very affordable. Make sure you do it over the phone.

Reviewed on 8th July 2019

Jaroslaw

Waste of time and money

Really terrible. They don't hold quotes offered through compare websites. I was charged an additional £170 for reasons not made known and the customer service is awful. I spent hours on the phone with the customer service team and they still didn't ... Read more

Really terrible. They don't hold quotes offered through compare websites. I was charged an additional £170 for reasons not made known and the customer service is awful. I spent hours on the phone with the customer service team and they still didn't resolve the issue. The company even tried to persuade me that I was not licenced to ride my motorbike. They had not done their research and didn't even apologise after I directed them towards evidence proving otherwise. After all of the charges and admin fees, frankly it's fraudulent how this company ripped me off.

Reviewed on 17th November 2018

Ripped off

Buyer beware go Elsewhere

Charged a fortune for cancelling a policy after two months. When I challenged the amount they told me I would get back they increased it. Why were they not honest up front. Just trying to rob me. I will NEVER use this company again.

Reviewed on 11th September 2018

Tony Byers

Do not use bikesure

do not use bikesure holding me ransom for £50 ..if you use bikesure you will be sorry 100% ripped me of..im starting a case with offcom

Reviewed on 7th July 2018

dale