They've been taking payments without my knowledge for the last 2 years

I switched to another insurer 2 years ago and just found out they've still been taking payments to insure vehicles I don't even own anymore.

Reviewed on 26th September 2022

Shaun Bickley

Overcharged for cancellations.

... just a broker. Had to cancel policy (sold bike) and got charged £65 just to cancel. Shocking.

Reviewed on 2nd September 2022

Arek S

Scammer

Rip Off ( online SCAM ) Rip Off, scam, con whatever you want call this company, I got online policy with them £127 and I had to return the bike as bike was not worth £1 therefore when I ask them to cancel the policy they try to charge me £95 after I argu Read more

Rip Off ( online SCAM )
Rip Off, scam, con whatever you want call this company, I got online policy with them £127 and I had to return the bike as bike was not worth £1 therefore when I ask them to cancel the policy they try to charge me £95 after I argue with them they went down to £60 !! Totally rip off, stay away from this con company!

Reviewed on 26th August 2022

baris turkak

Don't use bikesure insurance

Don't use bikesure insurance having money troubles with cost of living Increase so sold my motorbike to pay outstanding bill and cancelled my policy they wanted 169 pounds upfront I explained I couldn't pay any money til 1st of next month they refused to Read more

Don't use bikesure insurance having money troubles with cost of living Increase so sold my motorbike to pay outstanding bill and cancelled my policy they wanted 169 pounds upfront I explained I couldn't pay any money til 1st of next month they refused to make a payment plant to start from then and demanded the first payment date to be within 14 days which will mean each month I can't pay absolute terrible service my policy quote was 35 pound they then took it up to 45 as they said some of the details weren't correct absolute money grabbing bastards I have severe mental health and got the motorbike help me cope with stress in the end all bikesure have done is made it a unpleasant experience never again will I go with them or recommend them stay well clear

Reviewed on 12th August 2022

Craig Dawson

Cowboys AVOID

Bikesure are the type of company that give insurers a bad reputation. The company is vile, please let my bad experience save you from the same

Reviewed on 9th July 2022

James

Robbers

Shocking company. Started a policy to begin 2 days after paying for it. Got a call 4 days after start date to say that not all details are correct so they asked the same questions I answered when I applied, changed the answers against my will and charged Read more

Shocking company. Started a policy to begin 2 days after paying for it. Got a call 4 days after start date to say that not all details are correct so they asked the same questions I answered when I applied, changed the answers against my will and charged me a tonne extra. No choice. Fast forward a week and I've just come home to a letter stating they're cancelling my policy because they "still require clarification on some of the answers I provides online". The letter was made 8 days ago and the policy ended yesterday. No emails, no calls to say this issue has been resolved in the meantime. No notice of this letter being sent out when they last called me. I've been sat on hold to the number in the letter for 15mins and still waiting. I could've ridden out today uninsured without knowing. Absolutely shocking service and robbing company. The only upside was that I got to ride my partners bike whilst waiting for mine.

Reviewed on 1st July 2022

Alexandra Lillie

NIGHTMARE

Please, if you're a foreigner, don't choose this insurance! They are not only racist, but they will ask for the same documents not once but 3 or 4 times, and you'd feel like you haven't been insured and you've been driving like a criminal. FIND INSU Read more

Please, if you're a foreigner, don't choose this insurance!

They are not only racist, but they will ask for the same documents not once but 3 or 4 times, and you'd feel like you haven't been insured and you've been driving like a criminal.

FIND INSURANCE SOMEWHERE ELSE, THIS IS RACIST, SEGREGATIONIST, AND EXPENSIVE!

Reviewed on 1st July 2022

Francisco Ribera Munoz

Scam of a company

Avoid!!! Cancelled my policy and refused refund. Go to umbudsman let’s get them closed down.

Reviewed on 23rd May 2022

NO More Dust

They are pilfering money by intimidating people

Their business model is giving cheap insurance. Then pilfering money by intimidating people. 1) They canceled none sense. 2)Canceled due to my address is not the same as my driver's license. 3)They asked for documents. 4)They did not like documents. Read more

Their business model is giving cheap insurance. Then pilfering money by intimidating people.

1) They canceled none sense.
2)Canceled due to my address is not the same as my driver's license.
3)They asked for documents.
4)They did not like documents.
5)My locked garage seems not locked for them so they want me to pay more.

Reviewed on 16th March 2022

Anonymous

Dovisbikes

I just love fixing bikes in free time since when I was a little boy

Reviewed on 9th March 2022

dovydasseilius1@gmail.com

YOU HAVE BEEN WARNED

Beware you have been warned !!!!!!!!!!!! Whatever you do, do not go with this company. Bunch of crooks which is mild to say least. Policy number Policy Number 52177462591 so you know who I am. Insurance was paid to start today, recieved email urgent Read more

Beware you have been warned !!!!!!!!!!!!
Whatever you do, do not go with this company.
Bunch of crooks which is mild to say least.
Policy number Policy Number
52177462591 so you know who I am.
Insurance was paid to start today, recieved email
urgently to contact them as they said my insurance could be nil and void. Contacted them and they said that the bike I insured was a Kawasaki W800 cafe and not a W800 only however when I put the registration in it clearly said the cafe model so I didnt know what they were on about therefore they could not charge me anymore on this matter. So then they tried to get me on being retired which I also declared and that I had a part-time job which also I told them and that is what my quote was based on.
They tried to charge an extra £70 to keep the policy or cancel for £60 plus £28.27 for one days insurance.
I argued my case asked for line manager and low and behold not available. When I said small claims court Anika who I was talking with said they will drop the £60 charge and so I will only have to pay the one days insurance which is out of order for a void policy but I dont seem to have any choice to get away from this crooked company.
Beware you have been warned!!!!!!!

Reviewed on 9th February 2022

Chetnick

Scammers - beware

The same as all the other reviews - you purchase a policy online and are then asked to phone them to clarify some details. They then scrutinise your details and ask for more money. On asking to cancel there is a £60 admin fee (buried somewhere in there t& Read more

The same as all the other reviews - you purchase a policy online and are then asked to phone them to clarify some details. They then scrutinise your details and ask for more money. On asking to cancel there is a £60 admin fee (buried somewhere in there t&c’s)
Do not buy anything through this company

Reviewed on 26th January 2022

Nick Blake

Terrible experience - are they even legal ?

I had to find new Motorbike insurance after MCE (Gibraltar) went into administration. When running comparison, Bikesure came up with the lowest quotes on Gocompare. Clicked through and was taken to the Bikesure website (no options were given to change any Read more

I had to find new Motorbike insurance after MCE (Gibraltar) went into administration. When running comparison, Bikesure came up with the lowest quotes on Gocompare. Clicked through and was taken to the Bikesure website (no options were given to change any details passed through from Gocompare website). I purchased a new insurance starting from 1st Feb - problems started here !!

A day later, I got a message waring that insure might be cancelled and asking to call them back. When I rang them back, I was told that I am going to be charged an additional £50 odd as I had not declared a third party claim. I went back onto the data entered on gocompare and there you go - claim was always there !!. Upon challenging this, they backed off (They couldn't clearly identify, where they received the data from).

Then they started their pressure selling to get me to spend another £70 odd to buy their excess protection, I declined which they were not happy about. This was followed by a lengthy description of all the ways in which a claim will be invalid. At this point, I had started losing confidence in them as an insurer. Just felt like they were lining up excuses to get out of any claims. I was then asked to provide a mileage declaration form and a license code, which I submitted.

The next day, I received another email demanding £78. Apparently they have my test pass date on record as 14/07/21 where as the actual test pass date is 09/08/21. I again went back onto the comparison websites to check the data, I was not asked to enter a precise date anywhere on the forms. Gocompare simply asks for a test pass month. So Bikesure now wants to charge a premium increase of £38 + £35 admin charge for changes to the policy, all this 14 days before the policy has even started.
By this point, I had had enough, rang up and asked to cancel the policy, thinking I am still within the 14 days cooling-off period. Surprise surprise, they have a £60 charge for cancellation buried within their terms and conditions !!

I was treated like an inconvenience by their customer service, so I am now proactively sharing my experience on googlemaps, trustpilot, FB motorbike groups and more !! So fellow motorbikers, here is my experience. If you have clicked through and paid bikesure - you are done for. They've got you one way or other !!

Bikesure customer ref: 59036612
Policy number: 2775438MC036616

I have given one-star and shared my experience, you be the judge. Happy to share their communications publicly if needed.

Reviewed on 21st January 2022

Ganish Girilal

Crooks - £65 admin charge

Purely and simply crooks. £65 admin charges? For making a few clicks? Purchased policy through money.com, location of bike overnight gave 3 options, I chose garage as private property was an option. Therefore policy invalid. Requested refund - £65 adm Read more

Purely and simply crooks. £65 admin charges? For making a few clicks?

Purchased policy through money.com, location of bike overnight gave 3 options, I chose garage as private property was an option. Therefore policy invalid. Requested refund - £65 admin charge. In these current times, Covid, mental health issues there is no justification for a £65 admin charge.

Reviewed on 12th January 2022

Fabrizio Tumolo

Extortion and fraud

Terrible, terrible, terrible company, on the outside they appear thorough and professional but once you've bought the policy, they start to implement ridiculous validation checks, checking my occupation, looking for my garage on Google earth, then threat Read more

Terrible, terrible, terrible company, on the outside they appear thorough and professional but once you've bought the policy, they start to implement ridiculous validation checks, checking my occupation, looking for my garage on Google earth, then threatening to cancel my.policy if I didn't purchase "approved" security device from their own security company, horrible customer service totally unreasonable, still after cancelling my.policy they have tried to extort 80 quid from me, absolutely criminal so don't use them.

Reviewed on 6th January 2022

Jay Ruffell

Bikers beware

I just wrote a review, but before listing it, I thought I better look at the others. My words & experience are exactly the same, said already by another victim, so copy and paste

Reviewed on 21st September 2021

David Andrew

F'ing extortionate

The way these people do business makes me genuinely angry, as they will drain you for money at any given opportunity. I took out a policy at a rate of £260. About two hours after taking the money from my account, they changed the terms of my policy to a v Read more

The way these people do business makes me genuinely angry, as they will drain you for money at any given opportunity. I took out a policy at a rate of £260. About two hours after taking the money from my account, they changed the terms of my policy to a version I wasn't happy with. I was then faced with a decision to pay their new £900 policy or an £88 cancellation fee (despite never actually being insured to go on the road and being WELL within the 14 day cooling-off period).

AVOID.

Reviewed on 14th September 2021

Jake Chatterjee

Absolute scammers stay well away.

Called for a quote as put through to them through Admiral as going to view a bike to potential purchase. Gave me a quote, pushy sell as they said they couldn't hold the quote but I could call up and cancel if I never purchased the bike. Never purchased Read more

Called for a quote as put through to them through Admiral as going to view a bike to potential purchase. Gave me a quote, pushy sell as they said they couldn't hold the quote but I could call up and cancel if I never purchased the bike.

Never purchased so called to cancel, policy was live for 3 hours and was charged over £50.

Complete con company stay well away.

Reviewed on 20th August 2021

Dan Powell

Scammer!!!!

10 days ago I was make motorbike insurance charged me 175 pounds.Today I want to canceland want to charge me 32,44 /time on cover charge/and also 30pounds /cancelation fee/ with in cooling period!! Legal robbery!! SCAMMER!!! AVOID!!!

Reviewed on 11th June 2021

Kovacs Gyula

Scammer!!!!

10 days ago I was make motorbike insurance charged me 175 pounds.Today I want to canceland want to charge me 32,44 /time on cover charge/and also 30pounds /cancelation fee/ with in cooling period!! Legal robbery!! SCAMMER!!! AVOID!!!

Reviewed on 11th June 2021

Kovacs Gyula