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Bikesure: Motorbike reviews

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1.29
Based on 58 reviews, last reviewed 28th Aug 2024
200% increase in 5 star reviews
in the past 90 days
33% decrease in 1 star reviews
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93%

Latest highest rating:

5

Easy to use, value for money and helpful! Easy to use, value for money and helpful! Reviewed on: 24th August 2024
Melanie H's avatar
Melanie H

Latest lowest rating:

1

Wish I had read the reviews before taking out a poli... Wish I had read the reviews before taking out a policy online. Ridiculous threatening demand email wanting further info after setting up and paying fo... Read more Reviewed on: 28th August 2024
Karen S's avatar
Karen S
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Bikesure Motorbike reviews (58)

Wish I had read the reviews before taking out a poli...

1
Wish I had read the reviews before taking out a policy online. Ridiculous threatening demand email wanting further info after setting up and paying for policy online. Just trying to increase premium tactic. Then charged me £65 cancellation fee + commission + a few days insurance cover at at ridiculous price. Refunded approx 50% of premium after policy in force for a few days and within 14day cooling off period. Complete rip off merchants. No surprise as I see they are part of Adrian Flux. Steer well clear! Reviewed on: 28th August 2024
Karen S's avatar
Karen S

Easy to use, value for money and helpful!

5
Easy to use, value for money and helpful! Reviewed on: 24th August 2024
Melanie H's avatar
Melanie H

great insurer

5
my son and i both have and do use bikesure as our insurer. their customer service team are always helpful and ease of service a delight Reviewed on: 23rd August 2024
Anthony Smith's avatar
Anthony Smith

Just awful in all respects

1
Just awful in all respects, but systematic : Firstly, they trick you into automatic renewal, then they increase your insurance quite substantially (although you didn't have any accident), and then they use scare tactics to make you sign the increased amount, or even a substantially higher amount that they try to sell you when you phone. Just like one of the other reviewers, I had a long discussion with them about what is a "locked building" as opposed to a "locked compound" and what does not fit into any of these categories, which ultimately means that they want you to pay even more. Who is the CEO of that company? Is it a poor version of Godfather? Only one way forward: Leave them or, even better, never become one of their customers. I just left them. Reviewed on: 8th August 2024
GCR's avatar
GCR

Appalling service at Bikesure

1
Appalling service at BikeSure Appalling service at BikeSure - needed to cancel my sons policy as he was upgrading to a larger bike after passing his test and Bikesure not competitive on costs..cancelled the policy and then hit with £135.15 cancellation charge made up of a £35 cancellation fee, £43 .55 commission fee and £45 arrangement fee.interst as well..complaint made and will be forwarded to the financial ombudsmen - threats made of debt collection and additional adding of fees if not paid within 2 days.. total scam to extract monies from customers who want to leave.. Will never use these crooks again. Reviewed on: 21st May 2024
Mike's avatar
Mike

Steer well clear

1
Tried to accept quote took payment then I had a page come up there is a problem call us. Tried and gave up after 1/2 hour waiting. Then a couple of days and message your policy is about to cancel call us. Called and again no answer. No documentation or certificate 4 days later. Then after emailing told you can cancel but it's £35 and £30 surcharge ( pi$$ takers) still no documentation.......avoid Reviewed on: 2nd May 2024
Stuart Child's avatar
Stuart Child

Utter crooks, claimed a locked up wooden garage isnt...

1
Utter crooks, claimed a locked up wooden garage isnt a garage and asked for £56 extra to not cancel my insurance! Utter crooks, never use them! Reviewed on: 30th April 2024
matthew's avatar
matthew

SCUMBAGS just waiting for you to make a Mistake online.

1
SCUMBAGS just waiting for you to make a Mistake online....STAY AWAY...!!! Reviewed on: 8th February 2024
Jason 1's avatar
Jason 1

Avoid!!!

1
Total scammers! They lure you with low prices, then send you an email that you have put wrong information. When you contact them they will increase the premium 200%. They should be shut down immediately. Reviewed on: 16th January 2024
linton p's avatar
linton p

Extortionate cancellation fee.

1
Arranged insurance via a comparison web site. Got a message two days later to call them in order to ‘validate my insurance ‘. Apparently some of the information about the bike was incorrect after me inputting the registration on line therefore an extra £300 was needed to provide cover. I told them to cancel the policy and they charged me a £65 cancellation fee. This without any policy being brought into force until 1st February. Reviewed on: 8th January 2024
Davy W's avatar
Davy W

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