Wish I had read the reviews before taking out a policy online. Ridiculous threatening demand email wanting further info after setting up and paying for... Wish I had read the reviews before taking out a policy online. Ridiculous threatening demand email wanting further info after setting up and paying for policy online. Just trying to increase premium tactic. Then charged me £65 cancellation fee + commission + a few days insurance cover at at ridiculous price. Refunded approx 50% of premium after policy in force for a few days and within 14day cooling off period. Complete rip off merchants. No surprise as I see they are part of Adrian Flux. Steer well clear! Read more Read less

Easy to use, value for money and helpful!

my son and i both have and do use bikesure as our insurer. their customer service team are always helpful and ease of service a delight

Just awful in all respects, but systematic : Firstly, they trick you into automatic renewal, then they increase your insurance quite substantially (although you didn't... Just awful in all respects, but systematic : Firstly, they trick you into automatic renewal, then they increase your insurance quite substantially (although you didn't have any accident), and then they use scare tactics to make you sign the increased amount, or even a substantially higher amount that they try to sell you when you phone. Just like one of the other reviewers, I had a long discussion with them about what is a "locked building" as opposed to a "locked compound" and what does not fit into any of these categories, which ultimately means that they want you to pay even more. Who is the CEO of that company? Is it a poor version of Godfather? Only one way forward: Leave them or, even better, never become one of their customers. I just left them. Read more Read less

Appalling service at BikeSure Appalling service at BikeSure - needed to cancel my sons policy as he was upgrading to a larger bike after passing... Appalling service at BikeSure Appalling service at BikeSure - needed to cancel my sons policy as he was upgrading to a larger bike after passing his test and Bikesure not competitive on costs..cancelled the policy and then hit with £135.15 cancellation charge made up of a £35 cancellation fee, £43 .55 commission fee and £45 arrangement fee.interst as well..complaint made and will be forwarded to the financial ombudsmen - threats made of debt collection and additional adding of fees if not paid within 2 days.. total scam to extract monies from customers who want to leave.. Will never use these crooks again. Read more Read less

Tried to accept quote took payment then I had a page come up there is a problem call us. Tried and gave up after 1/2... Tried to accept quote took payment then I had a page come up there is a problem call us. Tried and gave up after 1/2 hour waiting. Then a couple of days and message your policy is about to cancel call us. Called and again no answer. No documentation or certificate 4 days later. Then after emailing told you can cancel but it's £35 and £30 surcharge ( pi$$ takers) still no documentation.......avoid Read more Read less