Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on... Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on a unlit busy dual carriage way all I get is lies and at one point even herd them laughing at me in the background Read more Read less

Reading other reviews it is correct to say that they lie and they trick you out of hundreds! I tried to call and get in... Reading other reviews it is correct to say that they lie and they trick you out of hundreds! I tried to call and get in contact several times to cancel my insurance but could never speak to someone and now they are trying to charge me hundreds just to cancel! They are such a rip off!! Not only that but I am being bombarded with 5 or more messages a day and they have taken money out of my account without my authorisation!! I would advise not to use them as there are better companies out there who will not rip you off! Read more Read less

Please be careful if you use van line direct. Their sales team will tell you lies via their 'recorded' phone calls. These phone calls are... Please be careful if you use van line direct. Their sales team will tell you lies via their 'recorded' phone calls. These phone calls are un accessible if they have found misconduct within there company. But gaurenteed the phone calls would be there if i were to be abusive. They will add fault claims to your policy. So please be wary and check all documentation. I personally will never use van line direct again as they are very unprofessional. Cancelled my policy and went to hastings direct. They even wanted to charge me 45 pounds to cancel my policy for their own mistakes. Farcical to say the least. Read more Read less

Easy to contact, helpful with queries

I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went... I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went through everything I had just put in already then quoted me £1300 when I paid £680 the year before. I then said no and was told I had to speak to someone from technical ??? However never got to as the customer service’s constantly hang up on you. I thought getting insurance should not be this hard then abandoned it and went onto a competitor company direct and got it for £500 cheaper with more perks. From now on I will just ring companies direct as a broker web sight to then put you onto a broker all adding their bits on ???? Read more Read less

Josh sorted my van Insurance out with no fuss after I tried to get it covered with various other companies who didn’t know what they... Josh sorted my van Insurance out with no fuss after I tried to get it covered with various other companies who didn’t know what they were doing. Great work and thanks Josh Read more Read less

Cheaper than compare the market!

Helped me save £100!! Knew what he was talking about

Went above and beyond, brilliant customer service. Saved £100