Review: I attempted to arrange van insurance with Van Line Direct but did not proceed because they required a validation phone call before the policy... Review: I attempted to arrange van insurance with Van Line Direct but did not proceed because they required a validation phone call before the policy could start. I never completed this call and clearly informed them that I did not want the policy. Despite this, a payment was taken from my card and I later received numerous automated emails and SMS messages demanding payment and warning about debt collection. At the same time my vehicle was already insured with another insurer from the same start date. The matter is now under formal complaint review and may be amended to “cancelled as not taken up”. My main concern was the difficulty contacting the company and the continued automated debt warnings during an active dispute. Read more Read less

Everything was good until it came to cancelling my policy they have an auto renew scam so you basically go from having 20 days insurance... Everything was good until it came to cancelling my policy they have an auto renew scam so you basically go from having 20 days insurance left to having 385 days left I asked to see the renewal figure for comparison prior to renewal was told I would receive an email regarding this which never came when I saw the new figure it hade gone up by over £400 a year and was £600 more than my best comparison Ageas btw Everything is conducted via an app but you hit cancel and that has to be a phone call…. Made the call you cancel through the renewals line …. They bounced me to customer service saying renewals don’t deal with cancellation….. when I got through to customer service their response wasn’t to find out how to help me they were astounded I had got hold of them then asked me how I had got this number then told me I had to talk to renewals …… I told them that’s where I was bounced from in the first place told them I wasn’t a pinball and they offered to get the correct team to call me and we agreed 4pm which came and went at 7pm I emailed them detailing their conduct and advised them of my intention to leave this email wasn’t easy to find since it isn’t listed anywhere however I did have an email from the customer service team about an issue 2 years prior so I emailed them on that address this was the customer service email which has now also been closed down for the last 3 months I have received emails and text messages daily threatening me of legal action regarding a late cancellation fee of £102 despite having cancelled my renewal before my renewal date Vile people Vile customer service Don’t use them not worth the hassle to save a few quid on your initial quote which they clearly recover in the subsequent years…. Read more Read less

I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the... I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been with them for around 4 years. Read more Read less

Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident I... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident I was totally unaware of. It's been proven by Action 365 that it was a case of mistaken identity Vanline Direct still want to charge me this fee dating back to March 2020, over 5 years ago. Called them numerous times and tried to resolve this explaining the decision made against me by Action 365 who investigate insurance claims(Another dodgy company used by Vanline Direct). A rep explained that they were going to look into thia matter further but low and behold following day recieved another email chasing me for this fee. I'm pulling my hair out with this disgusting company and going round in circles, they're threatening to take money out of an account of mine that is on their records so I've cancelled the card so this won't happen and I will be seeking legal action against these criminals because they're absolutely doing my swede in. How can a company charge you a cancellation fee on a policy they cancelled themselves due to a case of mistaken identity and without reason absolutely pester you threatening all sorts, they use scare tactics in their emails to you, threaten your credit score and threaten you with the fact that taking out further insurance with any other insurance company will be very difficult. I'm going to town on this now and if anyone else is having issue with these clowns plesse get in touch with me so we can build up a collective case and take it further. 07548974797 [email protected] Read more Read less

Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame... Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doing it and still not returned his money you absolutely disgusting people . Read more Read less

Tried to cancel policy as I sold my van, they add lots of charges and threaten you with extra charges and credit damage if you... Tried to cancel policy as I sold my van, they add lots of charges and threaten you with extra charges and credit damage if you refuse to pay, worst insurers I have come across , AVOID Read more Read less

Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on... Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on a unlit busy dual carriage way all I get is lies and at one point even herd them laughing at me in the background Read more Read less

Reading other reviews it is correct to say that they lie and they trick you out of hundreds! I tried to call and get in... Reading other reviews it is correct to say that they lie and they trick you out of hundreds! I tried to call and get in contact several times to cancel my insurance but could never speak to someone and now they are trying to charge me hundreds just to cancel! They are such a rip off!! Not only that but I am being bombarded with 5 or more messages a day and they have taken money out of my account without my authorisation!! I would advise not to use them as there are better companies out there who will not rip you off! Read more Read less

Please be careful if you use van line direct. Their sales team will tell you lies via their 'recorded' phone calls. These phone calls are... Please be careful if you use van line direct. Their sales team will tell you lies via their 'recorded' phone calls. These phone calls are un accessible if they have found misconduct within there company. But gaurenteed the phone calls would be there if i were to be abusive. They will add fault claims to your policy. So please be wary and check all documentation. I personally will never use van line direct again as they are very unprofessional. Cancelled my policy and went to hastings direct. They even wanted to charge me 45 pounds to cancel my policy for their own mistakes. Farcical to say the least. Read more Read less