Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident I... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident I was totally unaware of. It's been proven by Action 365 that it was a case of mistaken identity Vanline Direct still want to charge me this fee dating back to March 2020, over 5 years ago. Called them numerous times and tried to resolve this explaining the decision made against me by Action 365 who investigate insurance claims(Another dodgy company used by Vanline Direct). A rep explained that they were going to look into thia matter further but low and behold following day recieved another email chasing me for this fee. I'm pulling my hair out with this disgusting company and going round in circles, they're threatening to take money out of an account of mine that is on their records so I've cancelled the card so this won't happen and I will be seeking legal action against these criminals because they're absolutely doing my swede in. How can a company charge you a cancellation fee on a policy they cancelled themselves due to a case of mistaken identity and without reason absolutely pester you threatening all sorts, they use scare tactics in their emails to you, threaten your credit score and threaten you with the fact that taking out further insurance with any other insurance company will be very difficult. I'm going to town on this now and if anyone else is having issue with these clowns plesse get in touch with me so we can build up a collective case and take it further. 07548974797 [email protected] Read more Read less

Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame... Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doing it and still not returned his money you absolutely disgusting people . Read more Read less

Tried to cancel policy as I sold my van, they add lots of charges and threaten you with extra charges and credit damage if you... Tried to cancel policy as I sold my van, they add lots of charges and threaten you with extra charges and credit damage if you refuse to pay, worst insurers I have come across , AVOID Read more Read less

Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on... Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on a unlit busy dual carriage way all I get is lies and at one point even herd them laughing at me in the background Read more Read less

Reading other reviews it is correct to say that they lie and they trick you out of hundreds! I tried to call and get in... Reading other reviews it is correct to say that they lie and they trick you out of hundreds! I tried to call and get in contact several times to cancel my insurance but could never speak to someone and now they are trying to charge me hundreds just to cancel! They are such a rip off!! Not only that but I am being bombarded with 5 or more messages a day and they have taken money out of my account without my authorisation!! I would advise not to use them as there are better companies out there who will not rip you off! Read more Read less

Please be careful if you use van line direct. Their sales team will tell you lies via their 'recorded' phone calls. These phone calls are... Please be careful if you use van line direct. Their sales team will tell you lies via their 'recorded' phone calls. These phone calls are un accessible if they have found misconduct within there company. But gaurenteed the phone calls would be there if i were to be abusive. They will add fault claims to your policy. So please be wary and check all documentation. I personally will never use van line direct again as they are very unprofessional. Cancelled my policy and went to hastings direct. They even wanted to charge me 45 pounds to cancel my policy for their own mistakes. Farcical to say the least. Read more Read less

Easy to contact, helpful with queries

I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went... I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went through everything I had just put in already then quoted me £1300 when I paid £680 the year before. I then said no and was told I had to speak to someone from technical ??? However never got to as the customer service’s constantly hang up on you. I thought getting insurance should not be this hard then abandoned it and went onto a competitor company direct and got it for £500 cheaper with more perks. From now on I will just ring companies direct as a broker web sight to then put you onto a broker all adding their bits on ???? Read more Read less

Josh sorted my van Insurance out with no fuss after I tried to get it covered with various other companies who didn’t know what they... Josh sorted my van Insurance out with no fuss after I tried to get it covered with various other companies who didn’t know what they were doing. Great work and thanks Josh Read more Read less