Van Line Direct Insurance Broker Reviews

Awful

Promise of best price online, go elsewhere because once youve paid a deposit online they phone you the next day with usual sales waffle and price goes up. If you cancel you lost £25 off your deposit. Much better companies out there, I went with post ...

Promise of best price online, go elsewhere because once youve paid a deposit online they phone you the next day with usual sales waffle and price goes up. If you cancel you lost £25 off your deposit. Much better companies out there, I went with post office who were massivley better value and easy online setup.

Alan BlackledgeLevel 1

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Very friendly customer service

Joel was incredibly helpful over the phone, thank you. Saved a lot.

George GarrowateLevel 1

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An absolute shambles of a company

Constant phone calls & emails threatening to cancel insurance as I could not produce evidence of no claims discount on my current car insurance, ( this I had never requested that they use) all I wanted was a policy without using my NCD as was...

Constant phone calls & emails threatening to cancel insurance as I could not produce evidence of no claims discount on my current car insurance, ( this I had never requested that they use) all I wanted was a policy without using my NCD as was originally quoted online, they then asked for more funds when I told them to let policy lapse. THIEVES ( scrooge would be proud of your attitutde )

Christopher HandforthLevel 1

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Avoid !!

DO NOT USE !! Worst insurance company I have ever dealt with in my life. We unfortunately decided to use them to cover our van, and when a breakdown actually happened they were absolutely useless, they kept loosing our details and claiming they had no...

DO NOT USE !! Worst insurance company I have ever dealt with in my life. We unfortunately decided to use them to cover our van, and when a breakdown actually happened they were absolutely useless, they kept loosing our details and claiming they had no idea who we were, we could never get ahold of them, they lied to us about how they would help us. After hours and hours on the phone and over a week later we still have had no help, our van is currently stuck in a small garage and we cannot get ahold of van line direct in order to get it fixed. They left us stranded in a foreign country with no accommodation or transport. Do not even deserve one star. Absolute bullshit.

Jess heartLevel 1

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Emailed me someone else personal details

I asked Van Line Direct for a copy of my no claims bonus. When they sent it through. i wasn't mine it was for someone else, their name, address, vehicle details, no claims details, direct debit details...

I asked Van Line Direct for a copy of my no claims bonus. When they sent it through. i wasn't mine it was for someone else, their name, address, vehicle details, no claims details, direct debit details etc.
When i complained to Van Line Direct, the assistant told me i was wrong.
Even though i had sent the email back as evidence.
She still insisted it was me that was incorrect.
I assured her that i know my own name, address and vehicle details.
Only after much pushing on my behalf she accepted to take it as a complaint.
I then received an email offering me £50 to basically drop it ( good will gesture and to end my complaint)( keep it quiet)
A "manager" called me. accepted they had breached data protection, but didn't care.
If you value your personal details i would avoid this company. Van Line direct and Car Line direct. from Guildford.
I informed the person who's detail were sent to me.
I wonder who my details has been shared with.

WHO WILL THEY SHARE YOUR DETAILS WITH ????????????

jon cuteLevel 1

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