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Review of the Van Line Direct, Insurance Broker:

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Do Not Use

Everything was good until it came to cancelling my policy they have an auto renew scam so you basically go from having 20 days insurance left to having 385 days left I asked to see the renewal figure for comparison prior to renewal was told I would receive an email regarding this which never came when I saw the new figure it hade gone up by over £400 a year and was £600 more than my best comparison Ageas btw Everything is conducted via an app but you hit cancel and that has to be a phone call…. Made the call you cancel through the renewals line …. They bounced me to customer service saying renewals don’t deal with cancellation….. when I got through to customer service their response wasn’t to find out how to help me they were astounded I had got hold of them then asked me how I had got this number then told me I had to talk to renewals …… I told them that’s where I was bounced from in the first place told them I wasn’t a pinball and they offered to get the correct team to call me and we agreed 4pm which came and went at 7pm I emailed them detailing their conduct and advised them of my intention to leave this email wasn’t easy to find since it isn’t listed anywhere however I did have an email from the customer service team about an issue 2 years prior so I emailed them on that address this was the customer service email which has now also been closed down for the last 3 months I have received emails and text messages daily threatening me of legal action regarding a late cancellation fee of £102 despite having cancelled my renewal before my renewal date Vile people Vile customer service Don’t use them not worth the hassle to save a few quid on your initial quote which they clearly recover in the subsequent years…. Reviewed on: 15th November 2025

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