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Review of the Van Line Direct, Insurance broker:

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Avoid the Sharks at all costs

On 9th July, I found Van Line Direct after a search on Money Supermarket which was a website I thought I could trust, and I have lived to regret it. Anyway, I bought a little van for under £2000 and then insured it monthly for £480 (inc a £200 voluntary excess). I pressed accept en route to pick up and pay for the van. The insurance deal is highly misleading, as it is linked to a finance company (Premfina), a broker, an underwriter and goodness knows what else. Thinking it was the same as my usual car insurance, I signed up on my mobile phone without reading all the small print. A week or so later, I get a call offering me an extra policy at £10 per month to protect my £700 excess. This raised alarm bells, and I made it clear to the caller that I was not that gullible. Then circumstances changed, and I sold the van and sought to cancel the insurance. This proved extraordinarily difficult, and I ended up writing to Mr Joel Connolly, Group Managing Director, Business Insurance Solutions Limited, on 12th August (recorded delivery), insisting that it was cancelled. I know it was delivered, yet I received no reply. And by the way, if you try emailing them, you get a bounce back. Today (18th August) I finally got through to someone in Cancellations and, despite the fact I have already paid £150, they insist on a further £140. In other words, they are getting 60% of the whole contract and have so many stitch-up T&Cs that they are hard to fight with; otherwise, they claim and screw up your credit record. Avoid these sharks at Van Li Reviewed on: 18th August 2026

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