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Sainsburys Bank: Car Insurance reviews

Name: Car Insurance
Rating: 1.61 (153 reviews)

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1.46

Based on 153 reviews, last reviewed 4th Sep 2024

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

11%

78%

Latest highest rating:

5

I have had seamless customer service experience with... I have had seamless customer service experience with the company Reviewed on: 4th September 2024

Latest lowest rating:

1

RIP OFF PRICES They sent me renewal email wanting £945 for third party fire and theft for 2015 Volvo V40. This is an increase from £897. I am 62 yrs old. Swiftcover... Read more Reviewed on: 14th August 2024

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About this product

Are you looking for a new car insurance provider? Make an informed decision by checking out the Sainsbury’s Bank car insurance reviews on Smart Money People. Our reviews are left by genuine Sainsbury’s Bank customers, to help you shop with confidence.

Sainsbury’s Bank was founded in 1997, providing a variety of banking services, as well as insurance policies for home, pets, travel, life and cars. Sainsbury’s Nectar Card holders can obtain an extra discount on their policies.

What’s important to you in a car insurance policy? Perhaps you want some additional add-ons, like breakdown and courtesy car cover. Or maybe you simply need the highest level of cover for the lowest cost? Do you require cover for your child’s car seat or cover for driving in Europe? Whatever your situation, check out the Sainsbury’s Bank car insurance reviews on Smart Money People to see how genuine customers have rated their policies.

Have you taken out a car insurance policy with Sainsbury’s Bank? Leave an honest review to help other drivers find their perfect policy. Did you have to make a claim on your policy, and if so, how well was it dealt with? Did you choose any additional add-ons, and were they worth the money? Whether good or bad, leave a Sainsbury’s Bank car insurance review on Smart Money People today. Together, we can increase trust and transparency in financial services.

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Sainsburys Bank Car Insurance reviews (153)

I have had seamless customer service experience with...

I have had seamless customer service experience with the company Reviewed on: 4th September 2024

RIP OFF PRICES

They sent me renewal email wanting £945 for third party fire and theft for 2015 Volvo V40. This is an increase from £897. I am 62 yrs old. Swiftcover £588. SAY NO MORE. Use Go Compare Reviewed on: 14th August 2024

Poor Sercice and Communications.

Poor. Dealing with Action 365 has been poor. The communication by email and phone has been terrible. Reviewed on: 29th February 2024

Beware

Policy start July on a 1.7 car. paying £105 a month. Changed to a smaller one in Aug, Car died so changed again 17/11/23. Including admin fee, policy went up by £218. Agreed to increase direct debit to £110 a month for the rest of policy, confirmed in writing to me. They took payment on £110. ON 5/12/23 decided I had to pay £218 and have lower direct debit amounts, in under 10 days or policy cancels. Will not accept that included in my payment on 1/12/23, was 1/8 of the £218 they want. They say that has to be used to lower my direct debits Jan - July. Reviewed on: 6th December 2023

Will not provide a no claim certificate

I found a better quote for my new car and switched car insurance company. However, sainsburys wont provide evidence of my no claims - the call centre staff say it's a 'back-office' job and gave me an email, but the 'back office' never reply. I have now had to pay for my new insurance as if I didn't have no claims - not worth the risk of insuring your car with this terrible company. Reviewed on: 17th October 2023

CALL CENTRE

Don't waste your time phoning Sainsbury's call centre for a quote as they ask all the information and then cut you with no return call.They knew my number as they had asked for all my information.Don't know why call centre keep you waiting ages to answer your call and then say you can do this online.This company just to get a quote was very rude and come across very uninterested, would not bother giving my time with Sainsbury's bank again. Reviewed on: 19th September 2023

Sainsbury's Bank Car Insurance

I purchased car insurance online through Sainsbury's Bank in July 2023. The policy looked fine, and the cost was very reasonable and Sainsbury's are a trusted household name. I recently upgraded my mobile phone and somehow managed to lose, amongst other things, most of my emails, importantly the welcome email from Sainsbury's Bank which included my web reference policy number. So I cannot log in to my Sainsbury's Bank online portal to make a claim as I do not have the web reference number which is required to log in. So I phoned them, 6 times. Without exception they are always experiencing heavy volumes of calls (perhaps not enough staff at the "24/7" claims call centre?) On average I waited 50 minutes to an hour and was then disconnected. I did manage to actually speak to someone on one occasion who politely and promptly transferred me to another department after about 3 or 4 minutes I was disconnected. To say the customer service is abysmal is an understatement. Based on the cost of the policy I was not expecting a bells and whistles customer service, but hoped for at least some form of response when making a claim. You learn by your mistakes, very disappointed in Sainsbury's. Reviewed on: 27th August 2023

Poor service

Swapped policy from lv to Sainsburys car insurance. All went well , until I received a email saying car insurance would be cancelled unless I could confirm my no claims. I had uploaded information which my previous insurance said would be ok . So I rang them up eventually spoke to someone. I downloaded more information about no claims and cancelled policy. But every time I did this . He had to ask someone else if they would except it . Gave in asked for manager /make a complaint. May as well have talked to the wall . Extremely poor service . Had to ring my old insurance lv who were extremely helpful. Going back to lv insurance. Sainsburys car insurance service is non existent.Don’t bother.(Imagine if you had to make a claim ) sooo frustrating. Reviewed on: 24th August 2023

Does what it says

Reasonably priced, great customer service Reviewed on: 22nd August 2023

Terrible

I recently took put car insurance with them I received a letter 14 days after date, advising me I needed to contact them. I tried several times could not get through, i went on their portal to update the details they required . I then received my updated policy documents on the portal . Thinking all was well ,till I suddenly received a refund without any notice. I tried again to call unable to get through to query if the refund was an error . A few days later a letter arrived 2 weeks late telling me they cancelled th policy because I hadn't disclosed what was requested (which I did online) Do not use very poor customer service Reviewed on: 19th August 2023

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