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Sainsburys Bank: Car insurance reviews

Name: Car insurance
Rating: 2.61 (157 reviews)

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2.61

Based on 157 reviews, last reviewed 13th Aug 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

12%

77%

Latest highest rating:

5

No issues, good app. No issues, good app. Recommended. Reviewed on: 13th August 2026

Latest lowest rating:

1

Very bad experience I have with them. Very bad experience I have with them. Very rude customer service agents Reviewed on: 23rd December 2024

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About this product

If you’re a Nectar member, you’ll get a guaranteed discount on your Sainsbury’s Bank car insurance.

Sainsbury’s Bank car insurance is underwritten by a range of insurers, you’ll be told who the insurer is before you buy. You can choose between comprehensive and third-party cover depending on the protection you need.

Sainsbury’s Bank car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Sainsbury’s Bank before, you can also leave a review and share your experience.

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Sainsburys Bank Car insurance reviews (157)

Sainsbury's Bank Car Insurance

I purchased car insurance online through Sainsbury's Bank in July 2023. The policy looked fine, and the cost was very reasonable and Sainsbury's are a trusted household name. I recently upgraded my mobile phone and somehow managed to lose, amongst other things, most of my emails, importantly the welcome email from Sainsbury's Bank which included my web reference policy number. So I cannot log in to my Sainsbury's Bank online portal to make a claim as I do not have the web reference number which is required to log in. So I phoned them, 6 times. Without exception they are always experiencing heavy volumes of calls (perhaps not enough staff at the "24/7" claims call centre?) On average I waited 50 minutes to an hour and was then disconnected. I did manage to actually speak to someone on one occasion who politely and promptly transferred me to another department after about 3 or 4 minutes I was disconnected. To say the customer service is abysmal is an understatement. Based on the cost of the policy I was not expecting a bells and whistles customer service, but hoped for at least some form of response when making a claim. You learn by your mistakes, very disappointed in Sainsbury's. Reviewed on: 27th August 2023

Poor service

Swapped policy from lv to Sainsburys car insurance. All went well , until I received a email saying car insurance would be cancelled unless I could confirm my no claims. I had uploaded information which my previous insurance said would be ok . So I rang them up eventually spoke to someone. I downloaded more information about no claims and cancelled policy. But every time I did this . He had to ask someone else if they would except it . Gave in asked for manager /make a complaint. May as well have talked to the wall . Extremely poor service . Had to ring my old insurance lv who were extremely helpful. Going back to lv insurance. Sainsburys car insurance service is non existent.Don’t bother.(Imagine if you had to make a claim ) sooo frustrating. Reviewed on: 24th August 2023

Does what it says

Reasonably priced, great customer service Reviewed on: 22nd August 2023

Terrible

I recently took put car insurance with them I received a letter 14 days after date, advising me I needed to contact them. I tried several times could not get through, i went on their portal to update the details they required . I then received my updated policy documents on the portal . Thinking all was well ,till I suddenly received a refund without any notice. I tried again to call unable to get through to query if the refund was an error . A few days later a letter arrived 2 weeks late telling me they cancelled th policy because I hadn't disclosed what was requested (which I did online) Do not use very poor customer service Reviewed on: 19th August 2023

SAINSBURYS MOTOR INSURANCE

I do not think they want more business regarding motor insurance. My renewal is due first week in September (only 16 days away) they do not send out renewal invitations in good time (not got one yet) If I go on line it says it will expire at the renewal date. I can not renew because I do not have the auto renewal box checked. (it says telephone to renew). When you do they never answer the phone. But not to worry I have changed my motor insurance to another provider from renewal date. I intend to change my Home Insurance from Sainsburys to a more helpful provider to when its due! Reviewed on: 15th August 2023

Rubbish service, useless website - avoid!!

Just awful service - very poor website which and surly staff in call centre - very unhelpful.... Reviewed on: 10th August 2023

no human customer support

I wanted to cancel my auto renewal- system online would not action- phoned the 'helpline' over 20 times over 2 days- no reply- just cuts you off- no option anywhere I can find to obtain help- This is the worst online insurance offering I have ever experience- My insurance advice for free- no £40 fee- do not use Sainsburys- stick to retail shopping. Reviewed on: 7th August 2023

sainsburys motor insurance

Sainsburys motor insurance is a horrendous company to deal with. Staff give different answers to ongoing dispute - clearly need training properly. Rude, unhelpful, cut me off, don't adhere to GDPR standards and won't honour policy. Reviewed on: 5th August 2023

Charged for changing address

tried to change our address on the website for car insurance quoting us just over £28, thought I was doing it wrong so rang them, it is correct they charge you for changing your address !! We have changed our address with everyone and they are the only people who have charged us to do that, on the website it says you can do it free online, but when you ring they say it's an admin fee ? really ? £28 for change one address to another absolutely outrageous !!!!!!! Reviewed on: 3rd August 2023

Good for new drivers

A simple policy easy to understand for new drivers and those with years of NCB. Reviewed on: 30th July 2023

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