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esure: Car insurance reviews

Name: Car insurance
Rating: 2.27 (417 reviews)

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2.27

Based on 417 reviews, last reviewed 14th Jun 2026

200% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I’ve had a positive experience with esure car insura... I’ve had a positive experience with esure car insurance. Getting cover was straightforward, the online process was easy to follow, and I found the pri... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

Their mistake becomes my problem Had a no fault bump in a car park, phoned up to make a claim, mentioned that my fiesta had an ecoboost engine and zetec trim as it always has, this wa... Read more Reviewed on: 14th June 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (417)

Their mistake becomes my problem

Had a no fault bump in a car park, phoned up to make a claim, mentioned that my fiesta had an ecoboost engine and zetec trim as it always has, this was passed on to someone else who in error thought this was a change to the policy then decided to cancel my policy by just sending me an email after they had cancelled saying here is your no claims bonus for the next insurer. I phoned them up and they admitted they had made an error but said they could not reinstate the policy, i would have to reapply for insurance. Hopeless, they admit that this is their fault but i am left without insurance. I am now chasing compensation and the removal from my records that i have had an insurance policy cancelled otherwise it puts roughly £100 on every insurance quote i get from here on in. All totally their fault but i am left with the problem.See less Reviewed on: 14th June 2026

Terrible, scammy company.

Terrible, scammy company. They auto renew your insurance, even if you change insurance company, and refuse to refund the money when you discover you have been paying twice, which also negatively affects your credit score. Impossible to get through on the phone and when you finally do and explain the situation, they are no help whatsoever. Never using this company again and would urge others to avoid. Use Direct Line instead. Reviewed on: 14th June 2026

They sent message that they couldn’t collect DD, and...

They sent message that they couldn’t collect DD, and when I checked that, they never even attempted to collect it, then you have to pay full amount if you want to stay insured. Reviewed on: 17th May 2026

I’ve had a positive experience with esure car insura...

I’ve had a positive experience with esure car insurance. Getting cover was straightforward, the online process was easy to follow, and I found the pricing competitive compared with other quotes. I also liked that I could manage everything online and that features like No Claims Discount protection gave extra peace of mind. Esure offers optional No Claims Discount protection for eligible drivers and online policy management through its app and website. Reviewed on: 5th May 2026

It is very helpful for customers, any time contact t...

It is very helpful for customers, any time contact the customer service Reviewed on: 27th March 2026

The worse car insurance company imaginable

The worse car insurance company imaginable , I am surprised they are allowed to operate in the UK, have reported them to the financial ombudsman, would never used again, my claim has been ongoing for 3 months, frequent misinformation and extremely poor customer service. Reviewed on: 4th March 2026

Absolutely AWFUL

Mistake after mistake after mistake. After an accident, months delays, poor communication, car still not fixed 6 months later, customer service is a joke who just cut you off. Nothing gets done. 3 months just to write to the person who crashed into me. You think this is cheap and that's exactly what you get. Ombudsman has agreed in my favour and given me compensation, but, now more issues so another complaint sent in. TERRIBLE Reviewed on: 2nd March 2026

Not recommended

It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

I've been with esure for about 7 months and seemingl...

I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1200 ecses despite the accident not being my fault I tried to explained I'm disabled and suffering from PTSD and on the day of the accident I didn't have any phone signal so the Esure app wouldn't work and I can't afford to pay the£1200 to their so called customer service department but every answer was have you got the registration number again explained my situation but just kept answering did I have the registration number? I was past from customer service to claims department and back 6 times over 45 minutes by this time I was getting really annoyed so asked to speak to a manager but told there's no one there asked for a manager to call me back but unbelievably told they don't do that!! The service was horrendous unhelpful rude and ignorant I couldn't believe what I was hearing then she just hung up? Called back explained everything again to Claims department and still just got I will get money back when settled by the other driver insurance!! I'm fully comprehensive and not at fault but beware if they can't get liability from other drivers insurance you've lost any hope of getting money back and they've got your car? So my car remains damaged completely unacceptable dreadful money grabbing company DON'T GO ANYWHERE NEAR ESURE THEY'VE EVEN BEEN INVESTIGATED BY THE BBC FOR UNBELIEVABLE AND HORRIBLE CUSTOMER SERVICE. WOULD GIVE THEM 0 IF I COULD Reviewed on: 9th October 2025

Be very careful with Ensure Car Insurance!

Be very careful with Ensure Car Insurance! They charged me £880 for changing my car and adding a new driver without my authorisation. I never signed or agreed to pay this — I believed it was just my annual renewal fee. Two months later, I discovered they had increased my monthly payments to £912, without ever sending me new contract documents or asking for my approval. They took the money directly from my account and refused to refund me when I questioned it. I have a 10-year-old car and a clean driving licence for 20 years — who would ever agree to pay £912 a month for insurance like this? They play with words and take your money without consent. Stay alert — they are not to be trusted.Now anyone know how to get my money back from them? Reviewed on: 8th October 2025

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