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esure: Car insurance reviews

Name: Car insurance
Rating: 2.64 (424 reviews)

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2.64

Based on 424 reviews, last reviewed 3rd Sep 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

19%

10%

65%

Latest highest rating:

5

Great customer service when I had an accident Great customer service when I had an accident Reviewed on: 3rd September 2026

Latest lowest rating:

1

Worst service I have ever experienced. Worst service I have ever experienced. They took back the courtesy car two weeks before settling my claim, and now, three weeks later, I am still wai... Read more Reviewed on: 15th July 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (424)

Great customer service when I had an accident

Great customer service when I had an accident Reviewed on: 3rd September 2026

Supportive

They were very helpful when I got into an accident with a cyclist and sorted out the case for me. When we got a new car and got a new policy, I still got what I feel was a fair deal for the insurance given the previous pay out for the accident. Reviewed on: 27th August 2026

Supreme delivery.

Seamless and smooth, best price too. Reviewed on: 20th August 2026

thorough, good value for money

they have been very thorough, helpful, good value for money Reviewed on: 20th August 2026

Insuring a new Leon

Bought anew Leon and my existing insurer Ageas declined to continue cover because they hadn't got enough details on the vehicle. Went on GoCompare and esure was the best quote and so easy to navigate their website. All done in 15 minutes Reviewed on: 16th July 2026

Worst service I have ever experienced.

Worst service I have ever experienced. They took back the courtesy car two weeks before settling my claim, and now, three weeks later, I am still waiting for payment. Emails are completely ignored unless I call them first, at which point they suddenly "find" my email only to offer another excuse. Every customer service representative gives a different explanation and a different version of the company's policies, showing a complete lack of consistency and professionalism. The entire process has been frustrating, disorganized, and unacceptable. Poor communication, constant delays, and contradictory information have made this an extremely disappointing experience. I would strongly advise others to think twice before dealing with this company. Reviewed on: 15th July 2026

Esure is excellent value for money

Esure is excellent value for money, I have been with them for a number of consecutive years as their quotes have been in line with other insurance companies. They don’t hike up the price each year like other insurance companies. Reviewed on: 7th July 2026

Their mistake becomes my problem

Had a no fault bump in a car park, phoned up to make a claim, mentioned that my fiesta had an ecoboost engine and zetec trim as it always has, this was passed on to someone else who in error thought this was a change to the policy then decided to cancel my policy by just sending me an email after they had cancelled saying here is your no claims bonus for the next insurer. I phoned them up and they admitted they had made an error but said they could not reinstate the policy, i would have to reapply for insurance. Hopeless, they admit that this is their fault but i am left without insurance. I am now chasing compensation and the removal from my records that i have had an insurance policy cancelled otherwise it puts roughly £100 on every insurance quote i get from here on in. All totally their fault but i am left with the problem.See less Reviewed on: 14th June 2026

Terrible, scammy company.

Terrible, scammy company. They auto renew your insurance, even if you change insurance company, and refuse to refund the money when you discover you have been paying twice, which also negatively affects your credit score. Impossible to get through on the phone and when you finally do and explain the situation, they are no help whatsoever. Never using this company again and would urge others to avoid. Use Direct Line instead. Reviewed on: 14th June 2026

They sent message that they couldn’t collect DD, and...

They sent message that they couldn’t collect DD, and when I checked that, they never even attempted to collect it, then you have to pay full amount if you want to stay insured. Reviewed on: 17th May 2026

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