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esure: Car insurance reviews

Name: Car insurance
Rating: 2.65 (430 reviews)

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2.65

Based on 430 reviews, last reviewed 13th Oct 2026

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

19%

10%

65%

Latest highest rating:

4

Simple and clear information. Simple and clear information.Easy to purchase and good web site. Reviewed on: 13th October 2026

Latest lowest rating:

1

Appalling Claims Management Team Extremely disappointing experience with Esure. Over a year of poor communication, unnecessary delays, conflicting information and a complete lack of a... Read more Reviewed on: 11th October 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (430)

Simple and clear information.

Simple and clear information.Easy to purchase and good web site. Reviewed on: 13th October 2026

Good service

Esure provided me with the cheapest car insurance at the time. The process was simple and straightforward and the insurance cover was adequate. The premiums are all much higher than I paid last year but this was the best I could find. Reviewed on: 13th October 2026

This will work for me

Straight forward and no nonsense-good deal! Reviewed on: 12th October 2026

Appalling Claims Management Team

Extremely disappointing experience with Esure. Over a year of poor communication, unnecessary delays, conflicting information and a complete lack of accountability. Despite having dashcam footage and independent witness evidence, their Claims and Recoveries Team failed to bring the matter to a conclusion within a reasonable timeframe. I constantly had to chase updates and question delays, and I genuinely doubt my claim would have been resolved without my repeated intervention. I submitted a formal complaint, which Esure upheld in full, acknowledging significant failures in communication and recovery handling. Yet nothing improved. Emails continued to go unanswered, and even after the recovery was successfully completed, Esure failed to inform me. I had to find out through their appointed solicitors. It is embarrassing that an established insurance company cannot provide basic proactive communication or manage a claim without the customer constantly chasing them. Absolutely unacceptable service. I have completely lost confidence in Esure and would not recommend them. Reviewed on: 11th October 2026

Absolute pain to deal with.

Absolute pain to deal with. Can't pay on the app or on their website, everything is over the phone or their useless text service. The initial agreement was changed and the one I agreed to wasn't even close to the one of the quote. I specified a certain pay date and they changed it without any sort of notification. They threaten me with cancelling as I hadn't paid their date and not the one I picked, went through their text service and got it changed again and yet again same again they tried taking the money on the same date as before not the one I had changed it to twice! Absolute joke customer service, do what they want and even changed the agreement without telling me. AVOID! Reviewed on: 1st October 2026

I was the third party they admitted fault sounded ve...

I was the third party they admitted fault sounded very nice then low balled the offer , and refused to negotiate . they also called me 20 times , 10 times in the space of 1 hour , when i work in secure environment unable to answer phone causing phone battery to die .. the app to send pictures of accident was difficult to use and wanted more information than was neccessary Reviewed on: 10th September 2026

Great customer service when I had an accident

Great customer service when I had an accident Reviewed on: 3rd September 2026

Supportive

They were very helpful when I got into an accident with a cyclist and sorted out the case for me. When we got a new car and got a new policy, I still got what I feel was a fair deal for the insurance given the previous pay out for the accident. Reviewed on: 27th August 2026

Supreme delivery.

Seamless and smooth, best price too. Reviewed on: 20th August 2026

thorough, good value for money

they have been very thorough, helpful, good value for money Reviewed on: 20th August 2026

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