Esure Car Insurance Reviews

Absolute jokes!

Involved in a minor incident , third parties fault, dash...

Involved in a minor incident , third parties fault, dash cam
Captured everything and proved they were to blame. However Esure couldn’t be bothered requesting the footage and would rather pay out for the third party punishing its customer of 8 years.. AVOID!

Private Level 1

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DO NOOT GO WITH THEEEEM! EVEER!!!!

DO NOT, I REPEAT- DO NOT GO WITH...

DO NOT, I REPEAT- DO NOT GO WITH THEM!!!
I was Esure customer for 2 years. On 8th July 2018 my car was parked on a road while i was shopping and a drunk driver crushed/stopped in my car. Thankfully I was not in the car when this happened. It's been 5 and a half months since the accident and Esure hasn't closed the case yet because they haven't received money from the drunk driver's insurance! My insurance has to be renewed on 26.11.18- 4 days from today and i have signed up with a new insurance company. The new insurance company will charge me ridiculous amount on top of the original quote they gave me because according to the main insurance database i am at fault! I contacted Esure numerous times asking them to close the case because this is affecting me and i have to pay a lot more than what i am supposed to but they said they cant speed up the process and they will close the claim once they receive their money for the claim. I offered Esure to pay the extra cost to the new insurer but they refused! LET ME MENTION ONE MORE TIME THAT I HAD ABSOLUTELY NO FAULT FOR THE ACCIDENT AND I HAVE BEEN THEIR LOYAL CUSTOMER FOR 2 FULL YEARS! I will be taking this further- ombudsman and then court. I will not pay for someone else's mistakes and laziness! I have experienced a few nervous breakdowns while talking to them on the phone and i will make sure this is paid for! I will not sacrifice my health anymore for something i have 0 fault for and for organization which clearly don't care about their customers and most of their employees are too lazy to do their job properly. They love telling their customers they wouldn't be able to help! CUSTOMER SERVICE IS SOMETHING THEY KNOW NOTHING ABOUT! Horrible and dishonest! I am speechless!

el1234Level 1

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Dishonest rude liars and thieves

Esure contacted me about renewal a slight reduction on the previous year I got in touch for a quote on some changes of circumstances which would result in my car being safer. Resulting in a even better reduction I then got in touch before my renewal...

Esure contacted me about renewal a slight reduction on the previous year I got in touch for a quote on some changes of circumstances which would result in my car being safer. Resulting in a even better reduction I then got in touch before my renewal date to make some changes as they’d then happened. They quoted me more than the original renewal quote! So i decided to leave as they’d been dishonest and the call operator was frankly rude. They didn’t value me as a customer enough to even offer to offer the original renewal quote! To top it all off they took the payment from my account 2 days after the renewal date! Without even sending me a email to confirm my cancelled contract! Avoid this company liars and now thieves.

Glen newtonLevel 1

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Avoid using eSure, as they may leave you uninsured without your knowledge.

Stopped by the police, and informed that my car appeared on their system to be uninsured. Told them I was with eSure, and they advised that I HAD been with eSure but that eSure had cancelled the policy. Had absolutely NO communication from eSure to...

Stopped by the police, and informed that my car appeared on their system to be uninsured. Told them I was with eSure, and they advised that I HAD been with eSure but that eSure had cancelled the policy. Had absolutely NO communication from eSure to say there was any issue, despite eSure having my address, e-mail and home and mobile telephone numbers.
AND I’M NOT THE ONLY PERSON THAT eSure HAVE DONE THIS TO. After EVENTUALLY getting a response having emailed a couple of their senior people, they say that they DID try to contact me, but they cannot PROVE that they did. My job depends on me being insurable on the company’s insurance, and I will now lose my job as a result of eSure’s screwup.
MY ADVICE IS TO USE A TRUSTWORTHY INSURANCE COMPANY - DO NOT USE eSure OR ANY OTHER INSURANCE COMPANY WITHIN THE eSure GROUP OF COMPANIES (which also includes Sheila’s Wheels), or you may find yourself uninsured without knowing.
eSure are untrustworthy, and do not care about their customers once they have initially signed up.

Rob JonesLevel 1

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Fantastic Service

Brilliant service, fair prices and always easy to deal with on the phone.

Rebecca HadfieldLevel 1

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Great prices for car insurance

I got a much better quote from esure when renewing my car insurance than I did from other companies

Daniel AustinLevel 1

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Liars, openly deceitful company with no respect for contract law

So, after an accident at the beginning of August I was almost immediately called by the 3rd party insurer and offered a £100 incentive for allowing them to handle car hire etc instead of my own company - saves them a good deal of money, ...

So, after an accident at the beginning of August I was almost immediately called by the 3rd party insurer and offered a £100 incentive for allowing them to handle car hire etc instead of my own company - saves them a good deal of money, obviously.

While the write off of the car was dealt with quickly, it now transpires that there was never any intention of the £100 cheque being paid. Having initially been offered the payment by "Scott" on the 2nd, I finally decided to chase the absent amount on 24th, being assured that the cheque would be sent out immediately - another perfectly pleasant operator, just lying through her teeth, obviously.

So here we are, a month later, and I've just sat through a 10 minute "screw you" with "Tom", clearly the last line of indifference in this third rate company's arsenal of mediocre functionaries. A couple of minutes of being talked over and I was put on hold indefinitely - guess I can go whistle for the money you owe me then?

It's worth noting that these petty crooks operate out of Scotland, so they consider themselves immune to the rule of law that governs breach of contract (and openly fraudulent activity) in the rest of what used to be Britain.

All I can say is this - if some crook from eSure tries to con you into saving them money, don't do it - let your insurance company hit them with whatever grossly inflated expenses they want, it's the least they deserve!!

Paul NewmanLevel 1

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Good Choice

Gave me everything I needed for cover and a good price but please leave it to me to re-new, I do not like auto-renew.

jazzitupLevel 1

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Positive experience so far

Recently changed to Esure after seeing really positive reviews online. Also had windscreen repair recently and had cheque reimbursement quickly as promised afterwards....

Recently changed to Esure after seeing really positive reviews online. Also had windscreen repair recently and had cheque reimbursement quickly as promised afterwards.

Thankfully not had to deal with any accidents so cannot comment on that side of things.

Sara DunnLevel 1

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Hidden charges

Beware this company charges to cancel or amend a policy. Disgraceful. Steer clear. Theives.

Nick Rees Level 1

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Unhelpful

Auto-renewed our insurance without telling us, resulting in a charge on our credit card (which has since been refunded). Would not recommend.

Lucy WalkerLevel 2

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My wife recently had an accident

My wife recently had an accident, unfortunately there incompetent and careless colleges without taking care of the fact and evidences called the accident to be my wife's fault. The great people who "works" to protect us didn't even bothered to watch...

My wife recently had an accident, unfortunately there incompetent and careless colleges without taking care of the fact and evidences called the accident to be my wife's fault. The great people who "works" to protect us didn't even bothered to watch the video she recorded to prove she is the victim. She is done here part of the deal and pay the fee they wanted and expected they will do theirs, the protection she payed for. By failing to protect there customer BUT TAKE THE MONEY form them remind me an other organisation ho also taking money for false protection (or else). As being the first and last year of our contract I can only hoping the company's like these will go down for good.

ZiggyLevel 1

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Car

Easy to buy does what it says on the tin

Nicholas TunnardLevel 1

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Restrictive Contract

No pro rata refund if policy is terminated early - must pay cancellation fee.

George CaulkerLevel 1

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Pretty Good

Been with them 2 years now, went to them because they had the best price at the comparable level of cover. Second year they put the price up even though i hadn't claimed, I called them and got them to drop it to last years price or I would go...

Been with them 2 years now, went to them because they had the best price at the comparable level of cover. Second year they put the price up even though i hadn't claimed, I called them and got them to drop it to last years price or I would go elsewhere, which they did.

glenn huttonLevel 2

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Great

As long as I get a good renewal price I will definitely stay with Esure. Great service and nothing is a problem.

steve thompsonLevel 1

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Great online service!

Provides a great online service with policies that are easy to understand and purchase. I was also impressed with the follow up email detailing the contents of my insurance policy.

Amy BuckleLevel 1

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Disgusting service

Absolutely disgusting service. I wish i could give 0 star, and that's not me exaggerating. My partners car was involved in an accident and they got there repairers to get the car fixed. Pictures were taken as well as a visual and practical examination...

Absolutely disgusting service. I wish i could give 0 star, and that's not me exaggerating. My partners car was involved in an accident and they got there repairers to get the car fixed. Pictures were taken as well as a visual and practical examination was taken upon collecting the car. On the day the car was "fixed" and being dropped, the driver seemed really eager to drop the car off without me having time to analyse the vehicle. Called me and i told him i would be down in 1 min, less than 30 seconds he was at my door and ready to hand the keys and take payment without my assessing the vehicle. While inspecting the vehicle and waiting for him to get through to the garage so i can make bank payment i luckily decided to take a seat in the car as it was cold, that was when i noticed that the force to open the door was a lot. Sat in the car for 1 min and tried to open the door and it was so stiff i had to use my second hand to push it open. When i asked the driver about it, he quickly said oh there is no issue, then LIED and said oh remember you said there was an issue with the door. But i quickly reminded him that we inspected the vehicle together and marked the issues that there were problems and the passenger door was not one of them.

I have now been trying to liaise with ESURE who have not done anything to help but rather communicate with the repairers - GEMINI in Nuneaton and failed to escalate it upon my request. I will be taking this to the full extreme as my partner is not in the country no more and i have been managing the case. I'm currently insured with ESURE and will be CANCELLING insurance asap. As well as making it my personal case to make others aware of how horrible they are to its customers. By law the garage are subject to the Supply of goods and services act 1982, and this has not been done.

KemLevel 1

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Serious lack of professionality and trasparency

When I decided to open a policy, whit this company, I called the customer service's number from their web site; I asked for information about the procedure and the costs; they offered me a quote and I...

When I decided to open a policy, whit this company, I called the customer service's number from their web site; I asked for information about the procedure and the costs; they offered me a quote and I accepted.
2 weeks later I received a letter on behalf the company asking me for documents necessary for the policy renewal and furthermore they threatened me to close down the policy if I didn't provide such documents.
Their request didn't make any sense cause the policy was been opened 2 weeks earlier, so I called the customer service, from the number on the letter, and the operator, assess that my policy was new, told me that they had to double my premium due to the fact that I couldn't provide that documents.
Feeling teased, I try to understand and he told me that he couldn't explain me much more or do otherwise cause he was just a call center operator.
So I asked him to explain me the procedure to close down the policy and he did it, explaining that I was due to pay a little fee for it.
The day after I called again and another operator told me that I didn't have to pay anything and rather the company in 10 days repay me cause I was closing the policy at the first day of the month.
So I closed down the policy but after a few days they took out the total amount for the premium from my bank account. I called back at the same number and the operator told me that that one was a fee for the closure. I explained what the 2 previously operators told me about and he told me that probably his colleagues were not well informed about the company policy and he couldn't do nothing cause he was just an operator.
The call center team which is entrusted the customer service is making a really bad image of the entire company due to a serious lack of professionality and trasparency.

StefanoLevel 1

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Great

Great company with good prices, would definately recommend

Steve ThompsonLevel 1

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