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esure: Car insurance reviews

Name: Car insurance
Rating: 2.11 (410 reviews)

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1.89

Based on 410 reviews, last reviewed 1st Dec 2025

100% decrease in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Not recommended It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (410)

Not recommended

It is simple, they have a bad customer service and do not like making any payments. Not my idea of what should be. Not recommended at all Reviewed on: 1st December 2025

I've been with esure for about 7 months and seemingl...

I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1200 ecses despite the accident not being my fault I tried to explained I'm disabled and suffering from PTSD and on the day of the accident I didn't have any phone signal so the Esure app wouldn't work and I can't afford to pay the£1200 to their so called customer service department but every answer was have you got the registration number again explained my situation but just kept answering did I have the registration number? I was past from customer service to claims department and back 6 times over 45 minutes by this time I was getting really annoyed so asked to speak to a manager but told there's no one there asked for a manager to call me back but unbelievably told they don't do that!! The service was horrendous unhelpful rude and ignorant I couldn't believe what I was hearing then she just hung up? Called back explained everything again to Claims department and still just got I will get money back when settled by the other driver insurance!! I'm fully comprehensive and not at fault but beware if they can't get liability from other drivers insurance you've lost any hope of getting money back and they've got your car? So my car remains damaged completely unacceptable dreadful money grabbing company DON'T GO ANYWHERE NEAR ESURE THEY'VE EVEN BEEN INVESTIGATED BY THE BBC FOR UNBELIEVABLE AND HORRIBLE CUSTOMER SERVICE. WOULD GIVE THEM 0 IF I COULD Reviewed on: 9th October 2025

Be very careful with Ensure Car Insurance!

Be very careful with Ensure Car Insurance! They charged me £880 for changing my car and adding a new driver without my authorisation. I never signed or agreed to pay this — I believed it was just my annual renewal fee. Two months later, I discovered they had increased my monthly payments to £912, without ever sending me new contract documents or asking for my approval. They took the money directly from my account and refused to refund me when I questioned it. I have a 10-year-old car and a clean driving licence for 20 years — who would ever agree to pay £912 a month for insurance like this? They play with words and take your money without consent. Stay alert — they are not to be trusted.Now anyone know how to get my money back from them? Reviewed on: 8th October 2025

Don't use this company

Awful left us without a car for weeks after we had a crash that wasn't our fault. Had to call daily to ask them what was happening. They were rude and unhelpful at every turn. Reviewed on: 17th September 2025

Superb service

Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Pretty reasonable

I received a car insurance renewal quote which was actually lower than the previous year and compared well to other providers. It was easy enough to contact customer services via live chat and phone - I’ve never made a claim so can’t comment on this aspect of the service. Reviewed on: 5th September 2025

Good value

My insurance is good value for money for fully comprehensive insurance, all my queries have been answered quickly and satisfactorialy. Thankfully I haven't had to make a claim so cannot comment on that process. Reviewed on: 5th September 2025

They have always helped me out in the best way possi...

They have always helped me out in the best way possible they are very very helpful they are so professional in every way possible. they are nothing but the best Reviewed on: 5th September 2025

esure were able to beat the renewal quote my old com...

esure were able to beat the renewal quote my old company gave me, whilst also offering extra benefits to the insurance package. Not had any issues since taking out the policy, they have a website & mobile app that’s easy to navigate & access your important documents. Reviewed on: 5th September 2025

Esure are great

I’ve been with Esure for a few years now and the customer service is amazing. Excellent value for money and a superb products. Reviewed on: 5th September 2025

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