Write a review

Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.1 (354 reviews)

View other Esure products

2.10

Based on 354 reviews, last reviewed 1st May 2024

100% increase in 5 star reviews

in the past 90 days

59% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have found dealing with esure easy. I have found dealing with esure easy. The staff are friendly and answer my queries really well. I have also found their online services easy to use. I... Read more Reviewed on: 15th February 2024

Latest lowest rating:

1

Horrible company ! One of their customers hit my van in August 2023. They accepted fault, I gave them everything they asked for and they stopped responding by the end of... Read more Reviewed on: 1st May 2024

Read all reviews Write a review

About the Car Insurance

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Review Esure: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Esure Car Insurance reviews (354)

Horrible company !

One of their customers hit my van in August 2023. They accepted fault, I gave them everything they asked for and they stopped responding by the end of September. They completely cut contact since, not answering emails or phones. I honestly do not understand how these criminals are allowed to operate in the UK. It's been 3 months since I wrote to their complaints department with no answer. Will claim with the financial ombudsman today, fingers crossed. Reviewed on: 1st May 2024

AVOID THIS COMPANY !

Extremely poor customer service and the way they manage complaints - i.e. they do nothing. Do not buy a policy from them as you will be left to your own and ignored for weeks if there are any problems. My story: I cancelled my policy with an online agent at the end of March and was informed that within 3-5 days I would receive a refund and my policy would be cancelled straight away. More than two weeks passed and I noticed by checking my account that the payment had not arrived. I go to my profile and look and the policy is still active! After spending another hour with another agent I was informed of the same procedure. You wouldn't believe it, but I had to do it a third time at the end of April because they still hadn't done anything! The third agent cancelled the policy straight away because I was not as polite as before, but instead of doing a backdate from the end of March, he did a backdate from the middle of April, despite the fact that the previous agent had promised that the policy would be cancelled from the date I first asked for it. Although I did not agree to this date, the agent ignored me and cancelled the policy on the wrong date and with a smaller refund of course. I wrote an official complaint to them a long time ago. Nobody got back to me. Total failure. Reviewed on: 30th April 2024

Do not trust this company.

Do not trust this company. They do not respond to emails, do not answer calls, and have not paid our company for almost a year. There is no communication, no accountability. Stay away from this Ensure Insurance company Reviewed on: 5th April 2024

esure Claims Process: An Emotional and Mental Ordeal

Following a traumatic burglary, I reached out to esure, seeking solace and support through my contents insurance claim. Instead, I found myself embroiled in a process that has stretched beyond 2.5 agonizing months, each day adding to the weight of uncertainty and stress that has been eroding my mental well-being. Despite fulfilling every exhaustive request for documentation and repeatedly offering my full cooperation, I've been met with nothing but vague promises and a profound lack of progress. The impact of this ordeal goes far beyond frustration; it's a constant reminder of the violation of my personal space, making it incredibly difficult to find closure or begin the healing process. The seemingly indifferent response from esure, coupled with the absence of any tangible progress, has left me feeling neglected and invisible. At a time when I needed understanding and prompt action, I've felt increasingly isolated, battling not just the aftermath of a burglary but a fight for my own mental health. Reviewed on: 31st March 2024

Showing 4 of 354

Do you have a different Esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Esure has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View more news and guides