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esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (407 reviews)

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1.85

Based on 407 reviews, last reviewed 17th Sep 2025

400% increase in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

Don't use this company Awful left us without a car for weeks after we had a crash that wasn't our fault. Had to call daily to ask them what was happening. They were rude and... Read more Reviewed on: 17th September 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (407)

Don't use this company

Awful left us without a car for weeks after we had a crash that wasn't our fault. Had to call daily to ask them what was happening. They were rude and unhelpful at every turn. Reviewed on: 17th September 2025

Superb service

Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Pretty reasonable

I received a car insurance renewal quote which was actually lower than the previous year and compared well to other providers. It was easy enough to contact customer services via live chat and phone - I’ve never made a claim so can’t comment on this aspect of the service. Reviewed on: 5th September 2025

Good value

My insurance is good value for money for fully comprehensive insurance, all my queries have been answered quickly and satisfactorialy. Thankfully I haven't had to make a claim so cannot comment on that process. Reviewed on: 5th September 2025

They have always helped me out in the best way possi...

They have always helped me out in the best way possible they are very very helpful they are so professional in every way possible. they are nothing but the best Reviewed on: 5th September 2025

esure were able to beat the renewal quote my old com...

esure were able to beat the renewal quote my old company gave me, whilst also offering extra benefits to the insurance package. Not had any issues since taking out the policy, they have a website & mobile app that’s easy to navigate & access your important documents. Reviewed on: 5th September 2025

Esure are great

I’ve been with Esure for a few years now and the customer service is amazing. Excellent value for money and a superb products. Reviewed on: 5th September 2025

Ensure owe me £1,200

Ensure will not return my 2024 car insurance also my 2025 . They took this money out of my bank £496 . Then they took £831 for 2025 . I had used another company for the last 2 years. So that meant I paid twice for my car insurance over 2 years. I sent proof of my insurance for the last 2 years with another company. The S African girl said it would be refunded. The 2nd S African girl said it was going through. The 3rd S African girl said I will sort it out . This is stealing . They have had some of my money for a year. Never go with this company as I’ve never had any other company in 50 years cheat me out of MY MONEY. I now have to wait another 7 to 10 days to see if I get my money back.. Reviewed on: 15th August 2025

Worst Insurance Experience

If you want peace of mind when something goes wrong, avoid esure. My car was stolen and recovered on 3rd July 2025. I reported it straight away, gave them every document and answer they asked for, and expected my claim to be handled quickly. Instead, here we are over a month later and nothing has been resolved. My case handler, Chloe Gardner, has not provided clear updates or a realistic timescale for resolution despite my repeated follow-ups. Communication has been minimal and vague, leaving me completely in the dark. This delay has ruined our summer holiday plans, as we were supposed to drive to Europe. We’ve been left stuck, stressed, and without the car we’ve paid to insure. I trusted esure to be there when I needed them. They’ve shown me they’re happy to take your premiums, but when you make a claim, be prepared for long delays, poor communication, and endless frustration. Reviewed on: 11th August 2025

Read their general policy guidelines!

I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims. I took out home insurance with esure including accidental damage, 24-hour emergency cover, and all the usual protections — expecting to be covered for common household problems like leaks. A leak appeared from the bathroom into my kitchen. Despite only having moved into the house 2 months ago with no way to know of any hidden defects, esure immediately denied my claim, citing “poor workmanship” from a previous owner and apparently they don't cover for that. Worse still, I wasn't given the opportunity to submit my complaint in writing until after it had already been passed to the complaints department, which I discovered when I rang to check when a Manager would be calling me. I’ve since sent in a written complaint and have asked simply for a receipt that this has been received, and have followed up multiple times but still not received any acknowledgement of this. I am without a properly working bathroom and can’t carry out repairs without fear of invalidating my cover, but I am aware that they can take up to 8 weeks to reply. They are aware that I only have the 1 bathroom and that this is not in full working order. The exclusions are applied so strictly that it feels almost impossible to get support for real-world issues. I’ve since discovered that other insurers may still cover the resulting damage even where workmanship is excluded — but esure has taken no such approach. Even if you are covered for accidental damage and leakage of water - check your exclusions. They exclude:- leaking / burst pipes - classing that as wear and tear. Leaking from taps that have been left running. Damage caused by any work being carried out. Floods. Sealant failure. And poor workmanship. I cannot see any way in which leaking of water would actually be covered. I urge others to read the fine print very carefully — and consider how the exclusions may leave you exposed when you need help the most. And don't just check your policy documents - they may not all be on there. Check their general policy for the fine print. Reviewed on: 10th July 2025

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