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Damian

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Review of the esure, Car insurance:

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I’ve changed car so changed it on policy so my new c...

I’ve changed car so changed it on policy so my new car gets covered. When phoned them first time to swap cars on policy she typed reg number incorrectly, model and value of car, results in trip of 150 miles without insurance even I’m paying premium. Had to call them again to get it right, someone else corrected. Because I’ve added security features to my car had to call them again to let them know, even I’ve paid £1500 to secure car my premium didn’t change but what’s most important they didn’t even bother to note it on their system and couple days later found out that there’s wrong model on my policy again so had to call them fourth time to resolve that. I made complaint and said to them I’m on holidays and I’d like to speak to complaint department when I’m back, of course they didn’t listen and started bombing me with phone calls very next day. This company should have license revoked. For your own sake keep away fro this people. Reviewed on: 21st April 2025

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