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esure: Car insurance reviews

Name: Car insurance
Rating: 2.09 (400 reviews)

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1.74

Based on 400 reviews, last reviewed 15th Aug 2025

No new 5 star reviews

in the past 90 days

63% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Ensure owe me £1,200 Ensure will not return my 2024 car insurance also my 2025 . They took this money out of my bank £496 . Then they took £831 for 2025 . I had used anoth... Read more Reviewed on: 15th August 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (400)

Great cover - low cost

These were one of the cheaper quotes and it was very easy to make alterations to my policy when I needed to do. Reviewed on: 8th October 2024

STAY AWAY

Made a claim in May this year for vandalism and impact while my car was parked at home. Initially they said yes they are able to accept my claim. A link was sent to upload my photos, this was done. Remember I stated this was in May. We are now in October after I noted silence on Esure end and with me having to make contact for update months later! The lady whom I spoke to told me "we do not make outbound calls, I should contact them" I was so shocked! moving on, she then asked if I would like to continue- the next day I brought my vehicle to the garage only to be told that Esure noted something else in my claim compare to what was presented (impact damage to my car). I then contact Esure to rectify the issue only to be told that they won't approve all damages. They report that the damages on my car are from different impact when in fact have they looked at my submitted photos back in May they would have seen that ALL was reported on the same day which suggest it's the same impact! one of the impact is a broken light which result in the light not working which is unsafe to drive as drive with my children ! They confirmed I now have to put in a separate claim, why should I have to do that when the impact happen the same time? the way I have been treated is unfair. They failed to take liability and own up to their negligence, this is from May! STAY AWAY Reviewed on: 7th October 2024

AVOID AVOID AVOID!

Had a drunk driver crash into my parked car outside my house on 20th August. After an initial phone call all that happened was the offer of a courtesy car. I really didn't want to lose my car to write off so really wanted to wait and see what their damage assessment would be etc before being locked into a claim with them. Fast forward 4 weeks and absolutely zero contact from them. Finally after writing a bad review on Trustpilot they got in contact. Had taken my car to a local place for assessment of damage which I have shared with them. Two weeks later and just more radio silence from them. Utterly useless - how they are a "service" I have no idea. Will NEVER insure with eSure or other companies owned by them again even if it's the cheapest option. AVOID AVOID AVOID! Reviewed on: 6th October 2024

very easy to arrange great customer service

very easy to arrange great customer service Reviewed on: 25th September 2024

Avoid, Avoid, Avoid

My vehicle was hit while parked by an esure customer, 4 weeks on , no replacement vehicle has been provided and there service in every way has been utterly awful. Its taking over 2 weeks for them to respond to any correspondence. There motivation . Avoid them at all cost , there cheap for a reason Reviewed on: 20th September 2024

Waiting for my refund after cancelling my insurance...

Waiting for my refund after cancelling my insurance for the 2024 year within the 14 days cooling off period It is now day 11 no answers from their customer support After being told it would be in my bank within 7-10 working days Quick to take your money but no response back about my refund Reviewed on: 15th September 2024

Easy experience to setup insurance.

Easy experience to setup insurance. Could easily add on an extra driver and the cost was more reasonable than other insurers. Reviewed on: 14th September 2024

Worst Company I've ever dealt with in my Life!!

Esure has provided one of the worst customer service experiences I’ve ever encountered. They’ve been completely unresponsive, imposed unfair charges, and left me in the dark throughout the entire process. If you value your time, money, and sanity, I would highly recommend looking elsewhere for insurance. Reviewed on: 9th September 2024

We've been with them for years now and are always tr...

We've been with them for years now and are always trying to be my cheapest insurance provider, great customer service nice people whom take the time to talk and sort out your enquiry, Reviewed on: 5th September 2024

A reputable company with a reasonably priced product...

A reputable company with a reasonably priced product with fully comprehensive cover. Reviewed on: 4th September 2024

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