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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.11 (393 reviews)

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1.69

Based on 393 reviews, last reviewed 1st Apr 2025

100% decrease in 5 star reviews

in the past 90 days

60% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Worst insurance company One of the worst insurance company ever. It’s been almost over half a year that they are dealing with my claim. Their advisors don’t respond properly ... Read more Reviewed on: 1st April 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

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Esure Car Insurance reviews (393)

I have been a customer for a very long time (over 15...

I have been a customer for a very long time (over 15 years) and have 3x car insurances (policies). I called customer service to make a payment and to change my account details, as i missed one this month and was told that I missed 2x payments recently and have to pay the outstanding balance in full now. The lady (Rebecca) on the phone was not being helpful at all to some extent I found her rude and unprofessional. I asked to speak to a manager and was told to wait for 2/3 working days? I'm seriously thinking to not renew any of my insurance policies and to take my business somewhere else. As this company doesn't value you as a customer at all. Reviewed on: 21st October 2024

I have not had to claim on E-Sure but my experience...

I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Very competitive pricing and good communication with...

Very competitive pricing and good communication with a easy to use website Reviewed on: 12th October 2024

Great cover - low cost

These were one of the cheaper quotes and it was very easy to make alterations to my policy when I needed to do. Reviewed on: 8th October 2024

STAY AWAY

Made a claim in May this year for vandalism and impact while my car was parked at home. Initially they said yes they are able to accept my claim. A link was sent to upload my photos, this was done. Remember I stated this was in May. We are now in October after I noted silence on Esure end and with me having to make contact for update months later! The lady whom I spoke to told me "we do not make outbound calls, I should contact them" I was so shocked! moving on, she then asked if I would like to continue- the next day I brought my vehicle to the garage only to be told that Esure noted something else in my claim compare to what was presented (impact damage to my car). I then contact Esure to rectify the issue only to be told that they won't approve all damages. They report that the damages on my car are from different impact when in fact have they looked at my submitted photos back in May they would have seen that ALL was reported on the same day which suggest it's the same impact! one of the impact is a broken light which result in the light not working which is unsafe to drive as drive with my children ! They confirmed I now have to put in a separate claim, why should I have to do that when the impact happen the same time? the way I have been treated is unfair. They failed to take liability and own up to their negligence, this is from May! STAY AWAY Reviewed on: 7th October 2024

AVOID AVOID AVOID!

Had a drunk driver crash into my parked car outside my house on 20th August. After an initial phone call all that happened was the offer of a courtesy car. I really didn't want to lose my car to write off so really wanted to wait and see what their damage assessment would be etc before being locked into a claim with them. Fast forward 4 weeks and absolutely zero contact from them. Finally after writing a bad review on Trustpilot they got in contact. Had taken my car to a local place for assessment of damage which I have shared with them. Two weeks later and just more radio silence from them. Utterly useless - how they are a "service" I have no idea. Will NEVER insure with eSure or other companies owned by them again even if it's the cheapest option. AVOID AVOID AVOID! Reviewed on: 6th October 2024

very easy to arrange great customer service

very easy to arrange great customer service Reviewed on: 25th September 2024

Avoid, Avoid, Avoid

My vehicle was hit while parked by an esure customer, 4 weeks on , no replacement vehicle has been provided and there service in every way has been utterly awful. Its taking over 2 weeks for them to respond to any correspondence. There motivation . Avoid them at all cost , there cheap for a reason Reviewed on: 20th September 2024

Waiting for my refund after cancelling my insurance...

Waiting for my refund after cancelling my insurance for the 2024 year within the 14 days cooling off period It is now day 11 no answers from their customer support After being told it would be in my bank within 7-10 working days Quick to take your money but no response back about my refund Reviewed on: 15th September 2024

Easy experience to setup insurance.

Easy experience to setup insurance. Could easily add on an extra driver and the cost was more reasonable than other insurers. Reviewed on: 14th September 2024

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