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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.83 (321 reviews)

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2.83

Based on 321 reviews, last reviewed 13th Oct 2026

600% increase in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

36%

23%

33%

Latest highest rating:

4

A good service. Wished it was cheaper. A good service. Wide coverage for the given price. Easy and simple user interface on the website. Just wished it was cheaper given the present economy... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Bought car ins not the cheapest but service when hit... Bought car ins not the cheapest but service when hit by another car very bad over 60 phone calls to Africa have phone put down never get to right de... Read more Reviewed on: 13th October 2026

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (321)

A good service. Wished it was cheaper.

A good service. Wide coverage for the given price. Easy and simple user interface on the website. Just wished it was cheaper given the present economy. Reviewed on: 13th October 2026

Good value for money during the first year

Good value for money during the first year Reviewed on: 13th October 2026

Very good price and app works well.

Very good price and app works well but as per most Insurance companies after a few years price will shoot up. Easy on-line purchase and there were several options to tailor insurance to your requirements. Reviewed on: 13th October 2026

Bought car ins not the cheapest but service when hit...

Bought car ins not the cheapest but service when hit by another car very bad over 60 phone calls to Africa have phone put down never get to right department given very low value for car nightmare 6 months on no further forward with claim Churchill not intrested Reviewed on: 13th October 2026

Warning if you use them they will avoid paying out o...

Warning if you use them they will avoid paying out on your claim at all costs to protect other insurers rather than acting in the best interest of a customer. I acquired evidence of a third party hitting my vehicle and provided it to Churchill but they would still not properly repair my car. Reviewed on: 16th September 2026

Disappointing and Expensive Cancellation...

Disappointing and Expensive Cancellation Experience After changing my car, I asked Churchill for a quote for my new vehicle. Their price was around £37 per month more expensive than the policy I eventually took out elsewhere, so naturally I chose another insurer. Unfortunately, cancelling my existing Churchill policy has left me with an even worse impression. It took far too long to actually get through to someone. You’re first pushed through an automated chatbot, answering numerous questions, and then when you finally reach an adviser, you seem to have to go through much of the same information again. Then came the real surprise – a £55 cancellation fee. I appreciate that cancellation fees may be stated in the policy documents, but £55 simply to cancel a car insurance policy seems excessive. When I questioned what this fee was actually for, I was told it covers costs including postal fees and updating details on databases such as the DVLA and Motor Insurance Database. The reference to “postal fees” genuinely made me laugh – as far as I’m aware, my communications and documents have all been handled electronically by email. I struggle to understand how this helps justify a £55 charge. I accept that insurers have administrative costs, but £55 still feels completely disproportionate for ending a policy, particularly when I’m leaving because Churchill couldn't offer a remotely competitive price for my new car. An uncompetitive quote, a frustrating chatbot/customer-service process and an excessive cancellation fee have completely changed my opinion of Churchill. I certainly won't be using Churchill again. My advice to anyone considering them would be to shop around and, importantly, check their cancellation charges before taking out a policy. Reviewed on: 8th September 2026

Came with extras, breakdown cover

Came with extras, breakdown cover Reviewed on: 7th September 2026

Good service, but not the cheapest

Premium always seems to go up each year. Normally have to haggle to reduce it to a competitive level Reviewed on: 2nd September 2026

Great service and comprehensive product.

Great service and comprehensive product. Swift professional response to our inquiry. Reviewed on: 2nd September 2026

This company is fraud don’t waste your time

This company is fraud don’t waste your time. Employees ie customers services is liars. You pay for a product and they don’t honour it. I got hire plus on a brand new x3 now two years old, the sent me Vauxhall mokka. Absolute joke I wouldn’t be using them anymore. Been with them 5 years but no more. Reviewed on: 27th August 2026

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