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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 2.78 (316 reviews)

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2.78

Based on 316 reviews, last reviewed 8th Sep 2026

500% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

36%

22%

33%

Latest highest rating:

4

Came with extras, breakdown cover Came with extras, breakdown cover Reviewed on: 7th September 2026

Latest lowest rating:

1

Disappointing and Expensive Cancellation... Disappointing and Expensive Cancellation Experience After changing my car, I asked Churchill for a quote for my new vehicle. Their price was around £... Read more Reviewed on: 8th September 2026

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (316)

Disappointing and Expensive Cancellation...

Disappointing and Expensive Cancellation Experience After changing my car, I asked Churchill for a quote for my new vehicle. Their price was around £37 per month more expensive than the policy I eventually took out elsewhere, so naturally I chose another insurer. Unfortunately, cancelling my existing Churchill policy has left me with an even worse impression. It took far too long to actually get through to someone. You’re first pushed through an automated chatbot, answering numerous questions, and then when you finally reach an adviser, you seem to have to go through much of the same information again. Then came the real surprise – a £55 cancellation fee. I appreciate that cancellation fees may be stated in the policy documents, but £55 simply to cancel a car insurance policy seems excessive. When I questioned what this fee was actually for, I was told it covers costs including postal fees and updating details on databases such as the DVLA and Motor Insurance Database. The reference to “postal fees” genuinely made me laugh – as far as I’m aware, my communications and documents have all been handled electronically by email. I struggle to understand how this helps justify a £55 charge. I accept that insurers have administrative costs, but £55 still feels completely disproportionate for ending a policy, particularly when I’m leaving because Churchill couldn't offer a remotely competitive price for my new car. An uncompetitive quote, a frustrating chatbot/customer-service process and an excessive cancellation fee have completely changed my opinion of Churchill. I certainly won't be using Churchill again. My advice to anyone considering them would be to shop around and, importantly, check their cancellation charges before taking out a policy. Reviewed on: 8th September 2026

Came with extras, breakdown cover

Came with extras, breakdown cover Reviewed on: 7th September 2026

Good service, but not the cheapest

Premium always seems to go up each year. Normally have to haggle to reduce it to a competitive level Reviewed on: 2nd September 2026

Great service and comprehensive product.

Great service and comprehensive product. Swift professional response to our inquiry. Reviewed on: 2nd September 2026

This company is fraud don’t waste your time

This company is fraud don’t waste your time. Employees ie customers services is liars. You pay for a product and they don’t honour it. I got hire plus on a brand new x3 now two years old, the sent me Vauxhall mokka. Absolute joke I wouldn’t be using them anymore. Been with them 5 years but no more. Reviewed on: 27th August 2026

Quick and easy to process a new policy.

Quick and easy to process a new policy. Reviewed on: 23rd August 2026

I have had no issues.

I have had no issues. I renewed and my insurance has just been in place. I am happy with the service Reviewed on: 21st August 2026

Helpful, considerate, polite, they helped me arrange...

Helpful, considerate, polite, they helped me arrange appropriate insurance Reviewed on: 20th August 2026

Churchill bad service

Bad call centre in Africa hear others details get transfered too so many departments. Can't ans questions hopless Reviewed on: 20th August 2026

Always courteous and Operatives are clear and concis...

Always courteous and Operatives are clear and concise and aware of hearing impaired problems Reviewed on: 20th August 2026

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