Where are my documents?

Payment was taken 20/05/21 but 10 days later I have still not received my policy documents. When I try and call, I only get to speak to some agents who is incapable of doing anything worthwhile.

Reviewed on 29th May 2021

Ray

Charge for everything

They charged me for everything... charging me £53 when my policy was expiring next month, £13 pounds to change an address online. Absolutely ridiculous, especially when I have done the same with my other car (insured with AXA, everything for free)!! W... Read more

They charged me for everything... charging me £53 when my policy was expiring next month, £13 pounds to change an address online. Absolutely ridiculous, especially when I have done the same with my other car (insured with AXA, everything for free)!! Worst insurance ever and I will never go through Churchill again!

Reviewed on 12th April 2021

stephane

Average

Hiked price £70 as they all do , so went with AXA

Reviewed on 18th January 2021

Tony

Awful

Absolutely dreadful, cancelled my policy due to one missed historical payment. Took the most recent payment so I assumed I was covered. Turns out I wasn’t, 6 points on my driving licence from a random stop. They sent a letter to confirm cancellation. I... Read more

Absolutely dreadful, cancelled my policy due to one missed historical payment. Took the most recent payment so I assumed I was covered. Turns out I wasn’t, 6 points on my driving licence from a random stop. They sent a letter to confirm cancellation. I didn’t get it because I was away for work. No phone call or email to chase, or warn that I would be uncovered. I was driving for two weeks without insurance. Very glad I didn’t have an incident in that time. The customer service were appalling and didn’t care. Wouldn’t reinstate the policy either. Avoid this shower of insurance excrement.

Reviewed on 4th December 2020

Chris Langdon

Car insurance renewal up 31% with no change of circumstance. Simply wrong!

Car insurance renewal up 31% on last year's premium. Nothing has changed apart from non claims up 1 year from 10 to 11 years. I called Churchill about this but the operative could not explain why. Disgraceful when RPI is 1.19% and many of use have not... Read more

Car insurance renewal up 31% on last year's premium. Nothing has changed apart from non claims up 1 year from 10 to 11 years. I called Churchill about this but the operative could not explain why. Disgraceful when RPI is 1.19% and many of use have not been driving during lockdown etc. so claims must be down. I thought this practice of heavy renewal uplifts that penalise loyalty had stopped - clearly not.

Reviewed on 18th September 2020

ART

Not too bad

Good communications, a little overpriced but good service! Can't complain.

Reviewed on 17th September 2020

Bbbh

great service

not only was it the cheapest quote, but when i phoned up to confirm details, the staff were friendly and efficient.

Reviewed on 16th September 2020

rstar

Quick and easy

Renewal was so simple and easy online and very competitive

Reviewed on 15th September 2020

Denise Hewett

Great value and great customer service

Having only held my licence for a year when I completed a quote with Churchill I was expecting extortionate prices. However, they provided me with a very well priced quote. The process of setting up the policy and speaking to their customer service... Read more

Having only held my licence for a year when I completed a quote with Churchill I was expecting extortionate prices. However, they provided me with a very well priced quote. The process of setting up the policy and speaking to their customer service teams since then has been great.

Reviewed on 11th September 2020

Amy

Best insurance

Always offer great loyalty and make you feel wanted

Reviewed on 9th September 2020

Ben Townsend

Cheaper than renewal

All done online so no contact with customer service, just how I like it

Reviewed on 28th July 2020

Tsuyoiko

Unprofessional

They took my car for repair front end to Nationwide Repairs which was fine (accident was my/my wife's fault). After getting the car back and hearing some banging noise from the front I opened up the hood and realised the engine mount was broken. I... Read more

They took my car for repair front end to Nationwide Repairs which was fine (accident was my/my wife's fault). After getting the car back and hearing some banging noise from the front I opened up the hood and realised the engine mount was broken. I reported to the garage, they instantly booked the car back and collected it for inspection. Later I got a call saying that the estimator guy told them that it is too far at the back and couldn't have happen during the accident (the whole front bumber and crach cans were changed). So obviously wasn't a "small" shock there. We are talking about a 2 years old car and a fresh shiny engine mount brakage. Totally dissapointed and angry.

Reviewed on 27th July 2020

Molnar Csaba

Good

Good service and reasonably good price

Reviewed on 16th July 2020

JB

Top notch

great customer service and competitive price

Reviewed on 14th July 2020

Dan Lee

Brilliant insurer

Customer service amazing and always there to provide advise on current affairs

Reviewed on 13th July 2020

Welsh Wiz

Good value and lifelong company.

Having tried multiple insurance providers I always find myself migrating back to this trusty insurance provider. Thank you.

Reviewed on 13th July 2020

sophiemayheald

excellent customer service

Churchill customer service wins hands down they do what it says on the tin every time.

Reviewed on 12th July 2020

nicola fry

peace of mind

very helpful ,very competitive prices,just generally hassle free insurance.

Reviewed on 11th July 2020

john dryburgh

Average and expensive!

Very high prices for car insurance and large cost to make amendments to my policy (change car/leave) spend a long time on hold trying to get through!!

Reviewed on 7th July 2020

Ali Gill

Could be cheaper if you are an existing customer

Obviously a case for any insurance broker, but as it's clearly cheaper to retain a customer than it is to sign a new one, why not try to reward loyalty?

Reviewed on 7th June 2020

G