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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.28 (296 reviews)

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3.15

Based on 296 reviews, last reviewed 2nd Dec 2025

89% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

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Churchill Insurance Car insurance reviews (296)

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS

I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursuing a fair settlement. Key Issues & Facts: Claim Disappearance and Communication Failure: My claim file repeatedly vanished from the online portal. Scheduled calls (e.g., with the Motor Engineering Team) were completely ignored, with no callback whatsoever, which is scandalous. Unacceptable Lowball Offer: After declaring my VW Passat a Total Loss, Churchill issued an automated valuation of £1,698. This is a deliberately undervalued offer that ignores the true market retail value and my recent investment in the vehicle. Ignoring Personal Injury: Following the accident, I have been experiencing dizziness and severe headaches, formally confirmed by my GP and requiring medication. Despite this serious medical situation, Churchill continues to employ delaying and pressure tactics. Procedural Chaos: I was notified that the collection of the courtesy hire car (Auxillis) had been cancelled without notifying me, forcing me to wait pointlessly. This entire process has been a waste of time and a deliberate stressor for an innocent party who should receive prompt support. Churchill is not only undervaluing my settlement but is actively exploiting my medical situation. I demand immediate intervention from a Senior Handler and the closure of the Passat claim via payment of the fair market value of £3,500 and settlement of the uninsured loss claim. Please note that the personal injury claim has already been transferred to the law firm Calio Claims for full legal pursuit. AVOID THIS INSURER. (Claim Ref: 225899533) Reviewed on: 2nd December 2025

Great company until YOU have a problem

My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows on each side, both mirrors and my sunroof were covered in 100s of minute speckles, their engineer inspected my car glass and said they were stone chips!! in my opinion these speckles are welcome burns, I asked how could stone chips damage every panel of glass without a chip on the paint work.... NO ANSWER I asked what's the difference between stone chips and weld burns.... NO ANSWER so as far as I'm concerned this supposedly 'qualified' engineer based his outcome on guess work, I asked the Financial Ombudsman the same questions...NO ANSWER and they also sided with the engineers decision, I asked DHL Auto Services in Glasgow and DLG HQ customer services....NO ANSWER. However during my complaint process I discovered that Direct Line own Churchill and they also own DLG Autos and this engineer works for them all so basically he has no interest in the client because he's a bootlicker for his bosses!! Reviewed on: 27th October 2025

Never use Churchill for your insurance

As I am about to buy a new car I contacted Churchill, with whom I currently have insurance to ask for a quote. I answered all the questions only to be told that the underwriters had refused my request. I was told it was not age related and that no reason could be given . 'It was a confidential matter'. When I asked who the underwriters were I was given the same answer even though that information is freely available on the internet. I was left speechless. I shall now be changing the insurance policy for my house insurance and will never apply to Churchill again. I would never recommend Churchill to anyone for insurance. Reviewed on: 9th October 2025

Quick and easy service, switched from Hastings due t...

Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Sticking with the nodding dog!

Been with Churchill 3 years now and although I've not had to claim, they provide a good level of cover for a reasonable price and have been helpful on the phone. They have an easy to use web portal which makes admin changes easy. Reviewed on: 5th September 2025

Great company that deliver what they promose.

Great company that deliver what they promose. Sincere i.e, Without wax. Reviewed on: 5th September 2025

Always a positive experience.

Always a positive experience. Clear documents and good portal online. Phone staff very helpful also Reviewed on: 5th September 2025

Found them cheaper than others

Found them cheaper than others and was easy to work around the wed site Reviewed on: 5th September 2025

Well priced.

Well priced. Had a minor accident and prices didn't go up TOO much! Reviewed on: 5th September 2025

A Polish lorry hit my car

When a Polish lorry hit my car, Churchill took over and my car was repaired to an excellent standard. Also they provided a courtesy car. They kept me informed and eventually they received the money from the Polish company, I did nothing at all. Reviewed on: 5th September 2025

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