Churchill Insurance: Car Insurance reviews

Based on 193 reviews, last reviewed 22nd Feb 2023
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Latest highest rating:


Flawless Within my year of cover, I had to change address and also cancel my cover early. On every occasion, they surpassed themselves with customer service. Reviewed on: 21st September 2022
E R P's avatar

Latest lowest rating:


They don't answer the phone I am at fault in an accident and the other party is threatening to sue as the claim wasn't paid. These muppets don't answer the phone. Reviewed on: 22nd February 2023
JD's avatar

About the Car Insurance

Here at Smart Money People, we collect Churchill car insurance reviews to give you some insight into what you can expect as a Churchill customer. Churchill was founded in 1989 as one of the UK’s first direct motor insurers. Since then, it has expanded its range of products, now offering a wide variety of insurance policies, from pet insurance to landlord insurance. Churchill offers car and van insurance, as well as specialist policies for young drivers and a telematics policy named DriveSure. Everyone has different needs when it comes to a car insurance policy. Perhaps you’re happy to pay slightly extra to protect your No Claims Discount? Or maybe you require breakdown cover or legal protection? If you’re looking to save money on your renewal, Churchill’s DriveSure telematics policy may be worth considering. Whatever your needs, check out the Churchill car insurance reviews on Smart Money People to see what existing customers have to say about their policies. Are you already a Churchill customer? Share your experience, good or bad, with other drivers to help us increase trust and transparency in financial services. Were you satisfied with the level of cover you received for the price of the premium? Did you have any experience with the customer service team? Did you have to make a claim, and if so, how well was it handled? Write a Churchill car insurance review on Smart Money People today.

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Churchill Insurance Car Insurance reviews (193)

They don't answer the phone

I am at fault in an accident and the other party is threatening to sue as the claim wasn't paid. These muppets don't answer the phone. Reviewed on: 22nd February 2023
JD's avatar

scammers! stay away

Stay away from this Company (Churchill / DLG). My claims still haven't been resolved (since 2021). Both accidents were not our fault fault (with proof) and we are basically being ignored by Churchill! They're not responding to our emails, not answering our phone calls. They promised several times to get back to us , but there's always an excuse. Our case has now been submitted to a third party company and Ombudsman! This is from OCT 2021. scammers! STAY AWAY Reviewed on: 22nd February 2023
Jake Smith's avatar
Jake Smith

Misleading information

I took out a car insurance policy which Churchill based on them telling me they would provide my accident dates in the last five years when I told them I couldn't remember. Shortly after, they contacted me to say I didn't give them one accident date. That I must pay the over £100 in a couple of days because I didn't disclosed. I reminded them that I told them I couldn't remember and they said they will provide. I refused to pay and they cancelled my policy. Now I'm having trouble finding insurance less than £3000 and some refusing to insure my car. I'm in a nightmare of no fault of my own. In the meantime, I'm paying finance on my car and cannot afford to insure it. Churchill sent my documents to a few doors from my house and while I was on the phone to them, blind past me to their partner insurance directline who I left the join them. They mislead me and appear questionable to me. They also gave different stories and not transparent, in my opinion. I wish I had the option of not giving any stars. This just goes to show their reputation. Reviewed on: 10th February 2023

No response - no customer service

Long term customer, never claimed before - accident a few weeks ago, and garage says our car's a write-off ... Churchill, however, aren't responding to messages, haven't yet produced the promised courtesy car (paid for in the policy) and have left us high and dry - garage have said they've got several cars there and Churchill aren't communicating with them either - awful, not what we paid for, and no sign of resolution. Reviewed on: 9th February 2023
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