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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.86 (168 reviews)

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3.86

Based on 168 reviews, last reviewed 20th Oct 2026

400% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

54%

38%

Latest highest rating:

5

Acorn great value for money 5 insurances great customer service value for money excellent services Reviewed on: 12th October 2026

Latest lowest rating:

1

DO NOT GO WITH THIS COMPANY TOO MANY BAD REVIEWS i was asked to provide further information on my car insurance which i have had since april 26 - i had to submit different documents - wage slip with ... Read more Reviewed on: 20th October 2026

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

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Acorn Insurance Car insurance reviews (168)

DO NOT GO WITH THIS COMPANY TOO MANY BAD REVIEWS

i was asked to provide further information on my car insurance which i have had since april 26 - i had to submit different documents - wage slip with company name on it utility bill - written proof of no claims - copy of 2 pages on log book - driving liscense proof o f purchase of policy (website tel number) em how am i supposed to get all this information especially which website i got the insurance from as there are so many sites out there - had to submit before 18/10/26 at 11.58 pm - submitted documents which i thought was right as been driving for 35 years and never been asked to provide documents further down the line - no explanation as to why then boom - got an email today in the afternoon when i was busy at work then had a meeting drove my car and when i parked it looked at my emails as had a busy day and my insurance had been cancelled from 18th october at 11.59pm- however when i signed into the portal yesterday it stated that i am covered - now they are demanding the rest of the money over £300 - i would not touch this company if it was the only one on earth i woukld rather get public transport so i still owe them money and have to look for another insurance company with no explanation and cant call them till the morning as they close at 5.30 and the chats are robots - Reviewed on: 20th October 2026

Acorn great value for money

5 insurances great customer service value for money excellent services Reviewed on: 12th October 2026

I was insured with them great service

I was insured with them great service Reviewed on: 12th October 2026

I am acorn insurance last three years this company i...

I am acorn insurance last three years this company is providing cheap car insurance Reviewed on: 12th October 2026

Terrible. AVOID ! AVOID! AVOID!

Absolutely ghastly. They gave our son a car insurance policy, subject to a "black box" which is quite standard for young drivers. However, out of the blue they cancelled his policy, giving us one week to find a new one. Claiming he had speeded. But two of the instances were when he was overseas so their technology clearly does not work!! On top of this they did not offer a refund, even though the policy was only half way through the year and we had paid up front. That is quite clearly against FCA regulations. Fingers crossed the FCA and FOS will make sure we are made good and bring these bandits under control. Our attempts to deal with "customer service" were equally unpleasant. You don't want the same problems yourself. Give this a miss. Reviewed on: 6th October 2026

It’s really good company to get yourself insured with

It’s really good company to get yourself insured with Reviewed on: 21st August 2026

Excellent Customer Service

Simple to open an account and a competitive price too! Reviewed on: 20th August 2026

I had a wonderful experience with acorn , I never ha...

I had a wonderful experience with acorn , I never had any problems with , they are always available for customers wherever they need help , i will definitely recommend acorn insurance Reviewed on: 16th July 2026

Nothing but stress

If I could give them 0 stars I would If I could give them 0 stars I would My house got burgled and both my vehicles was stolen one was found burnt out and the other hasn’t been recovered phoned insurance the day it happened which happened to be a bank holiday . Phoned again once they were open to sort 2 courtesy cars out . Get the confirmation for both booking proceed to collect both due to my husband being main driver on one vehicle and me on the other but both policies in my name get to enterprise have a nightmare because you can’t have 2 cars in one name , relay this to acorn it then takes them 2 WEEKS to sort a courtesy car from miles away when I’m surrounded by car rental places. Have the car for 2 weeks have validation interview a week ago they come last night out of blue to collect courtesy car but the team I needed to speak to had already left. Ring today claim has been validated but the inspector hasn’t done his report yet so they can’t make us an offer it will be 4 weeks Saturday and still no further to being paid out. No1 at acorn have a clue what on earth they are doing we are now car less again and nowhere near to this all being sorted I would never ever recommend acorn to anyone unless u want a load of unnecessary stress. Once it is all sorted I am taking it up with ombudsman due to the fact for the first 2 weeks I spoke to acorn 74 times. I have 2 policies with them and they wasn’t cheap, insurance are meant to be there to take stress away when something like this happens not add too it ! Reviewed on: 28th May 2026

STAY AWAY FROM THEM

Took out car insurance with them, and they advertised it as not having any interest charges on the quote. After paying the initial premium deposit, I realised that the amount had changed, Unknown to me, they had added additional hidden charges. which they later tried to explain it as an "administration fee". How can there be a £250 admin fee when everything is online base with no one to speak to? This information was hidden, and when I tried to contact them, they dragged it on till 2 months, meaning I had no cooling off period. Worde insurance company in my opinion Reviewed on: 5th May 2026

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