Acorn Insurance Car Insurance Reviews

  Ratings based on 33 reviews       Last review 5 days ago    
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Top Age Profile: 25-34

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33 reviews

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Useless, fraudulent, liars

Poor poor company, false and incorrect information, you can prove evidence with pictures and videos and tell you it's not correct and need a report from manufacturers, complete idiots joke company, false and incorrect information given, avoid at all costs

Reviewed on 29th November 2021
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why so serious
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Money Hungry Con-artists

I had to cancel my policy half way through my premium as I purchased a new car. They quoted me more for the new car than my previous one (even though my new car has a smaller engine, less miles, is in a higher insurance group ect). I found a cheaper... Read more

I had to cancel my policy half way through my premium as I purchased a new car. They quoted me more for the new car than my previous one (even though my new car has a smaller engine, less miles, is in a higher insurance group ect). I found a cheaper quote elsewhere and set up my new policy with them. When I phoned Acorn to inform them that I was cancelling my insurance with them, they had me waiting over an hour on the phone for someone to answer! I was in a rush to be somewhere, they have no consideration for people's time. It's not like they're a big company to have waiting times for over an hour. When someone finally bothered to answer the phone, I told them of the situation and I found the woman's attitude to be atrocious. I think she didn't like the fact that I was cancelling but if you run a shocking service what do you expect? Finally, they had the audacity to charge me a £250 cancellation fee! It's daylight robbery! They don't care about their customers, all they're interested in is money. It's disgusting. Terrible. I'm glad I'm no longer with this mess of a company. Please avoid! If not you will be robbed of hundreds of pounds!

Reviewed on 23rd November 2021
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Mercedes St hilaire
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AVOID AT ALL COSTS

I cannot emphasise how poor the service from this company is. After an admin error, which resulted in me being over charged by a total of £309 during the pandemic (and at a time where I was struggling to pay bills), I have called the company 8 times ... Read more

I cannot emphasise how poor the service from this company is. After an admin error, which resulted in me being over charged by a total of £309 during the pandemic (and at a time where I was struggling to pay bills), I have called the company 8 times to resolve the issue and still not got a penny back. Not only that, but when I do call I have to wait on hold for sometimes over an hour just to get through to a member of customer services for them to help resolve absolutely nothing. They also refuse to let me speak to a member of 'management', although I'm unsure if that department even exists?! Choosing Acorn was not worth the £200 I saved from going with another provider and I would urge anyone to avoid them altogether. I've wasted nearly 10 hours of my life on hold to these people. I can only imagine half the pain people go through trying to actually make a claim... Do not buy. Complete professional con artists.

Reviewed on 20th October 2021
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Harriet
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Terrible rip off company

The most terrible company I have ever experienced took my money for policy and then they chose to cancel my policy and not refund me any money for months and months. Still have not recieved a full refund of money owed by them. Absolutely disgusting

Reviewed on 1st September 2021
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Leeroy J
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Absolutely unreliable and unprofessional wouldn't recommend them

I have had a bad experience with them very unprofessional, unorganised and unreliable

Reviewed on 18th June 2021
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Samiul Alam
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Avoid like covid

Left my sister for 4 weeks now without a vehicle after a 3rd part crashed into her car and leaving it in roadworthy. Try and call them and they do t speak they just hang up. When you do speak to someone you get passed to someone else who doesn't have... Read more

Left my sister for 4 weeks now without a vehicle after a 3rd part crashed into her car and leaving it in roadworthy. Try and call them and they do t speak they just hang up. When you do speak to someone you get passed to someone else who doesn't have a clue. After 4 weeks we have got more response from the 3rd party involved. These guys don't care. 4 weeks of pure stress!!!! Avoid them. They just want your money.

Reviewed on 21st May 2021
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Robbie Crosbie
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Very poor experience

My car was stolen, after 2 months wasn't given a Curtesy car as promised, been told different things by various people in the company. Done nothing to help me despite telling them i suffer mental health illness and have a disability, so i need my... Read more

My car was stolen, after 2 months wasn't given a Curtesy car as promised, been told different things by various people in the company. Done nothing to help me despite telling them i suffer mental health illness and have a disability, so i need my claim sorted urgently, as i us my car for social reasons. Cheap insurance but i ended up paying for it tremendously, with a whole heap of stress

Reviewed on 10th May 2021
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Michelle Baiden
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The most disgusting scam company that has ever existed on the face of this planet.

Just awful. Nothing more. The worst company ever. My van was broken into, I have to pay £1050 although my excess was only £250. They took my van, promised to get a courtesy van in 2 days, nothing happened for days, I chased them, they referred me to a ... Read more

Just awful. Nothing more. The worst company ever. My van was broken into, I have to pay £1050 although my excess was only £250. They took my van, promised to get a courtesy van in 2 days, nothing happened for days, I chased them, they referred me to a garage. called them, they confirmed that I can pick up the same type of van, went there half an hour later, the same lady who talked to on the phone gives me the keys of a car instead of a van. I told them I can't use that for my work, they declined to help further. Called Acorn, they referred me to another company that they are in business with, same thing. It's been two weeks now, the garage hasn't even started to repair my vehicle, I have no working van, haven't made a penny since this ordeal has started, and now I am about to lose my job because of this money grabbing criminal company. Avoid them like a plague.

Reviewed on 10th May 2021
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Will Sheperd
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Thanks you Gary at Acorn

Where do I even start. I just want to give a shout out to Gary at Acorn insurance for really helping me out with the whole insurance process. Due to working as a Covid tester and driving around a lot. Gary was able to make some changes to my policy... Read more

Where do I even start. I just want to give a shout out to Gary at Acorn insurance for really helping me out with the whole insurance process. Due to working as a Covid tester and driving around a lot. Gary was able to make some changes to my policy which fit my career even better. Gary is an excellent salesmen and has excellent experience in what he does. From the beginning through to the end, it was a smooth experience. I want to give thanks to Gary for the luxurious experience and the Acorn insurance team for their exceptional work, especially during this pandemic and every happening with lockdown. Once again thanks Gary.

Reviewed on 11th February 2021
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francisinnocent001@gmail.com
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Do Not Use This Company

After cancelling my insurance on a van in November and paying extortionate cancellation fees (which are over twice the cost of anywhere else) acorn insurance continued to take a payment on Christmas Day , after challenging them about this they... Read more

After cancelling my insurance on a van in November and paying extortionate cancellation fees (which are over twice the cost of anywhere else) acorn insurance continued to take a payment on Christmas Day , after challenging them about this they admitted to their mistake after being on the phone for hours and accusing me of making a mistake(the mistake they made was that when I payed cancellation fee they did not end the credit agreement) this is bad practice as well as being illegal, I have been chasing up a refund which they have agreed to pay however it has now gone past the promised payment date and acorn insurance appear to be doing very little about it. I have informed them this has left me short for the month however they don’t seem to care they only seem to care about getting you off the phone as quick as possible. Countless times they have promised to be in touch with a solution or call me back but not once has any of the promises came through. Top this off with a terrible automated phone system that you have to wait for over half an hour to speak to somebody only for them to be not useful at all absolutely shocking company I would not recommend to anybody ever

Reviewed on 18th January 2021
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Georgepell1
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The best by far for me.

The cheapest insurance quote I've had in a long time, and the people I told, found it the same. Heres to another year. Thank you Acorn Insurance.

Reviewed on 8th December 2020
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ARCHIE
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AVOID THIS COMPANY AT ALL COST

AVOID THIS COMPANY AT ALL... Read more

AVOID THIS COMPANY AT ALL COSTS
AVOID THIS COMPANY AT ALL COSTS
A drunk driver smashed into my vehicle she was arrested for drink driving and admitted full liability to hitting my car.
I reported this to acorn insurance and was told I had to deal with the drunk drivers insurance company directly witch was ESURE... I called esure they collected my car and have my car for almost 2 weeks esure then came back to me and said the can’t offer me any service as their policy holder was drunk and breached her insurance policy they told me no work had been done on my car and that I had to deal with acorn insurance.... I then called acorn and was told they would not take my claim as a non fault claim even though I was not at fault at all... this is because I contacted esure directly never is there a manager available to speak to they are always busy... also during this time they tried to charge me an extra £1300 on my renewal price thankfully only Duncan in the renewal department helped me and got my original price for me...
Customer service is so poor and a little suggestion train your staff to a higher standard and employ more managers as never is there one Available to help customers...
I’m left with no option but to take this matter further to the auto motor ombudsman

Reviewed on 13th November 2020
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Nick
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So reassuring and helpful

I used acorn insurance out of desperation due to my last insurance company not being as reliable as I thought they would be. Acorn insurance are reliable, helpful and I’m really relieved I found such a rewarding company.

Reviewed on 18th September 2020
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Hannahmae
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Despicable company

All they want is to take your money. Made a mistake with my no claims, I actually had more than I realised. Tried to contact them via email when I received my no claims certificate and forwarded it on to them, but my messages were ignored. Even tried... Read more

All they want is to take your money. Made a mistake with my no claims, I actually had more than I realised. Tried to contact them via email when I received my no claims certificate and forwarded it on to them, but my messages were ignored. Even tried to telephone, but was confronted with a very rude customer service representative.
Now I am paying more for my insurance than I should be and all my attempts to contact them are being ignored. Very unprofessional. Stay away!

Reviewed on 2nd September 2020
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David Ibberson
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Horrible

Apparently missed a payment 3 months ago, never notified on this, got billed this month and last month no issue.. then all of a sudden, about a week ago, I received policy cancellation threats on payment missed 3 months... Read more

Apparently missed a payment 3 months ago, never notified on this, got billed this month and last month no issue.. then all of a sudden, about a week ago, I received policy cancellation threats on payment missed 3 months ago.

I tried everything in my power to rectify and pay this to no avail, tried to call multiple times, goes through to an automated system which then hangs up. Couldn't pay via the faulty link they provided as it was unable to find me.

They've then informed my my policy has been cancelled and will need to make the full payment today or else it will escalate and I will have a default marker put against me.

I've asked them to split the payments into 4 weekly installments as they've already taken this months payment from my account and with the current climate, can't afford to pay the whole thing now. Nope, "you have to either pay the whole thing or 2 payments within 7 days"

Are you guys for real? Horrible. I've already got cheaper quotes lined up and will be cancelling my policy with Acorn once this whole thing is over.

Reviewed on 20th August 2020
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Tayo Awofolu
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worst insurance company

I made a inssurance with Acorn and is the worst decision I have... Read more

I made a inssurance with Acorn and is the worst decision I have made.
After a online change of vehicle with confirmation email and paying the the amount of money I was running 2 months withous inssurance because of negligence.
I had an incident after 2 months and I found out tham my vehicle it was insured with them ,after spending hours on the phone with unproffesional agents and all the time after 2 hours waiting on the phone the call was going nowhere ,I could not repair my vehicle I paid 2 month inssurance for the old vehicle that I was not driving anymore ,no refund an on top of this a 100£ plus to my inssurance per month
I don`t recommand Acorn please paid a bit more but don`t get involve with them

Reviewed on 19th August 2020
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Robert Cristea
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Worst experience with a insurance company

I made a inssurance with Acorn and is the worst decision I have... Read more

I made a inssurance with Acorn and is the worst decision I have made.
After a online change of vehicle with confirmation email and paying the the amount of money I was running 2 months withous insurance because of negligence.
I had an incident after 2 months and I found out tham my vehicle it was insured with them ,after spending hours on the phone with unproffesional agents and all the time after 2 hours waiting on the phone the call was going nowhere ,I could not repair my vehicle I paid 2 month insurance for the old vehicle that I was not driving anymore ,no refund an on top of this a 100£ plus to my insurance per month
I don`t recommand Acorn please paid a bit more but don`t get involve with them

Reviewed on 19th August 2020
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Robert Cristea
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Very poor insurance company

I had a accident and rang my insurance haven insurance tonget the car repaired after having the car for 3 weeks theybdecided to write it off and take the courtesy car back. I am a keybworker and with covid 19 not able to get to work as dont have a... Read more

I had a accident and rang my insurance haven insurance tonget the car repaired after having the car for 3 weeks theybdecided to write it off and take the courtesy car back. I am a keybworker and with covid 19 not able to get to work as dont have a car. They haven't tried to understand or be helpful in this matter. Other insurance companies are reducing the premiums and offering courtesy cars to their clients until the end of the pandemic. Haven on other hand are not. Also they will not let me buy the car back. AVOID AT ALL COST GUYS

Reviewed on 1st May 2020
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sham11
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Excellent straight forward honest insurance

Excellent company, highly recommend,took a policy out and then recieved a phone call just to make sure the answers I gave were correct so it's helps the customer if a claim is ever made ,highly recommended

Reviewed on 9th August 2019
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Clint Avery
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Personally I would avoid this company.

Absolute shambles of a company. Staff rude and unhelpful. Glad I didn’t take a policy with them if that’s how they treat potential customers.

Reviewed on 24th April 2019
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David
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