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Acorn Insurance: Car insurance reviews

Name: Car insurance
Rating: 4.01 (160 reviews)

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4.01

Based on 160 reviews, last reviewed 28th May 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

52%

39%

Latest highest rating:

5

excellent insurance company very quick and efficient... excellent insurance company very quick and efficient and friendly Reviewed on: 25th March 2026

Latest lowest rating:

1

Nothing but stress If I could give them 0 stars I would If I could give them 0 stars I would My house got burgled and both my vehicles was stolen one was found burnt ou... Read more Reviewed on: 28th May 2026

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About this product

You can apply for Acorn car insurance online via the website or over the phone.

Acorn offer specialist car insurance, considering cover for those who have driving convictions, as well as drivers who may find it difficult to find private car cover. If you want to make changes to your policy, you can do this over the phone or online.

Acorn car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn before, you can also leave a review and share your experience.

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Acorn Insurance Car insurance reviews (160)

Nothing but stress

If I could give them 0 stars I would If I could give them 0 stars I would My house got burgled and both my vehicles was stolen one was found burnt out and the other hasn’t been recovered phoned insurance the day it happened which happened to be a bank holiday . Phoned again once they were open to sort 2 courtesy cars out . Get the confirmation for both booking proceed to collect both due to my husband being main driver on one vehicle and me on the other but both policies in my name get to enterprise have a nightmare because you can’t have 2 cars in one name , relay this to acorn it then takes them 2 WEEKS to sort a courtesy car from miles away when I’m surrounded by car rental places. Have the car for 2 weeks have validation interview a week ago they come last night out of blue to collect courtesy car but the team I needed to speak to had already left. Ring today claim has been validated but the inspector hasn’t done his report yet so they can’t make us an offer it will be 4 weeks Saturday and still no further to being paid out. No1 at acorn have a clue what on earth they are doing we are now car less again and nowhere near to this all being sorted I would never ever recommend acorn to anyone unless u want a load of unnecessary stress. Once it is all sorted I am taking it up with ombudsman due to the fact for the first 2 weeks I spoke to acorn 74 times. I have 2 policies with them and they wasn’t cheap, insurance are meant to be there to take stress away when something like this happens not add too it ! Reviewed on: 28th May 2026

STAY AWAY FROM THEM

Took out car insurance with them, and they advertised it as not having any interest charges on the quote. After paying the initial premium deposit, I realised that the amount had changed, Unknown to me, they had added additional hidden charges. which they later tried to explain it as an "administration fee". How can there be a £250 admin fee when everything is online base with no one to speak to? This information was hidden, and when I tried to contact them, they dragged it on till 2 months, meaning I had no cooling off period. Worde insurance company in my opinion Reviewed on: 5th May 2026

excellent insurance company very quick and efficient...

excellent insurance company very quick and efficient and friendly Reviewed on: 25th March 2026

I strongly advise drivers to carefully reconsider ch...

I strongly advise drivers to carefully reconsider choosing this insurance company based on my recent experience. My vehicle theft claim with Acorn Insurance has been extremely disappointing, and the process appears unnecessarily prolonged. My claim was opened on 6 December 2025, and as of 13 February 2026, I have still not received a clear resolution or decision. From the very beginning, I provided all requested documentation, including the police report reference number, and fully cooperated with every request. All required support and information from my side were supplied promptly. Despite this, communication has been slow, updates have been limited, and progress on the claim seems stalled. The continued delays create the impression that the process is being extended rather than resolved efficiently, leaving customers under significant financial and personal stress after already dealing with vehicle theft. Insurance is meant to provide reassurance and timely support in difficult circumstances, but my experience has been the opposite. I hope the company improves its claims handling procedures so other customers do not face the same frustration and delays. Reviewed on: 13th February 2026

hours of waiting,make an error to charge customers f...

hours of waiting,make an error to charge customers for changes done over the telephone lines. doing everything to avoid support, bot only and hours on the phone to do anything, also prices from the moon, giving people time for a few hours to make a payment then next day your quote are 4 times bigger at least... Reviewed on: 17th January 2026

Reflection

The adviser was very good and polite , excellent customer service overall Reviewed on: 17th September 2025

This is my second time with them and I believe they...

This is my second time with them and I believe they are one of the best high and ward insurance at the moment and they will also help you if needed at any place within the policy much recommended specially the guy named Kieran. I don’t know maybe I’m spelling it right or wrong, but he was good. Reviewed on: 12th September 2025

the experience was excellent, what more

the experience was excellent, what more Reviewed on: 12th September 2025

Very helpful with clients

Very helpful when dealing with clients Reviewed on: 12th September 2025

great service great company would recommend

great service great company would recommend Reviewed on: 12th September 2025

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