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Review of the Acorn Insurance, Car Insurance:

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Terrible Service with Months of Delays and Excuses!

My experience with Acorn Insurance has been incredibly frustrating and disappointing. I was involved in a car accident in October 2024, and since November 2024, it has been a saga of miscommunication and delays. Acorn Insurance has consistently given me conflicting information and failed to expedite the necessary repairs. The situation reached a new low when their approved repairer was unable to fix my car, and the main dealer provided a detailed repair cost estimate on 11th February 2025. It's now March, and Acorn Insurance still hasn't resolved the issue. They claim they are waiting for their Engineer to approve the repair, leaving me in limbo for weeks. To make matters worse, during my numerous calls to follow up, one of their staff members had the audacity to suggest that it's my responsibility to negotiate the repair directly with the main dealer. This completely contradicts their role as my insurer and adds insult to injury after months of their inefficiency. Overall, Acorn Insurance's handling of my claim has been nothing short of a nightmare. Their lack of urgency, poor communication, and shifting of responsibilities onto the customer demonstrates a total disregard for their clients' needs. I would strongly advise against using Acorn Insurance based on my deeply unsatisfactory experience. Reviewed on: 13th March 2025

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