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Acorn Insurance reviews

Acorn Insurance Logo
Rated Good • 4.23/5

Acorn Insurance reviews

Verified business Last reviewed within 14 days
Write a review
  • UK-based contact centre
    UK-based contact centre
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process

Review summary

People rate this company as Good based on 268 product reviews

Average score of 4.23/5
5 star
68%
4 star
3%
3 star
1%
2 star
1%
1 star
26%
Reviews for Acorn Insurance have trended positively over the past 90 days

Latest positive rating

5.00/5

Acorn great value for money

5 insurances great customer service value for money excellent services

{"display":"Carla d","slug":"user1749894942","deleted_at":null,"created_at":"2025-06-14T09:55:42.000000Z","updated_at":"2025-06-14T09:55:42.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Carla","last_name":"doyle","full_name":"Carla doyle","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Carla d 12th October 2026

Latest negative rating

1.00/5

DO NOT GO WITH THIS COMPANY TOO MANY BAD REVIEWS

i was asked to provide further information on my car insurance which i have had since april 26 - i had to submit different documents... i was asked to provide further information on my car insurance which i have had since april 26 - i had to submit different documents - wage slip with company name on it utility bill - written proof of no claims - copy of 2 pages on log book - driving liscense proof o f purchase of policy (website tel number) em how am i supposed to get all this information especially which website i got the insurance from as there are so many sites out there - had to submit before 18/10/26 at 11.58 pm - submitted documents which i thought was right as been driving for 35 years and never been asked to provide documents further down the line - no explanation as to why then boom - got an email today in the afternoon when i was busy at work then had a meeting drove my car and when i parked it looked at my emails as had a busy day and my insurance had been cancelled from 18th october at 11.59pm- however when i signed into the portal yesterday it stated that i am covered - now they are demanding the rest of the money over £300 - i would not touch this company if it was the only one on earth i woukld rather get public transport so i still owe them money and have to look for another insurance company with no explanation and cant call them till the morning as they close at 5.30 and the chats are robots - Read more Read less

{"display":"Caz","slug":"user1792527735","deleted_at":null,"created_at":"2026-10-20T20:22:15.000000Z","updated_at":"2026-10-20T20:22:15.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Caroline","last_name":"Stewart","full_name":"Caroline Stewart","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Caz 20th October 2026
See more reviews for Acorn Insurance products

About Acorn Insurance

Acorn Insurance is a UK based insurance provider.

As a specialist insurance provider, Acorn Insurance can offer motor policies for new drivers, delivery drivers, and others who might have had difficulty getting insurance elsewhere.

Acorn Insurance provide policies for car, taxi, van, and non-standard home insurance.

Acorn Insurance at a glance

Contact details

Main address
Acorn Insurance Services Limited, The Lighthouse, 98 Liverpool Road, Formby, Liverpool, Merseyside, L37 6BS

Reviews for Acorn Insurance

Showing 11 of 268 company reviews • Last reviewed within 14 days

DO NOT GO WITH THIS COMPANY TOO MANY BAD REVIEWS

Car insurance • 20th October 2026

i was asked to provide further information on my car insurance which i have had since april 26 - i had to submit different documents... i was asked to provide further information on my car insurance which i have had since april 26 - i had to submit different documents - wage slip with company name on it utility bill - written proof of no claims - copy of 2 pages on log book - driving liscense proof o f purchase of policy (website tel number) em how am i supposed to get all this information especially which website i got the insurance from as there are so many sites out there - had to submit before 18/10/26 at 11.58 pm - submitted documents which i thought was right as been driving for 35 years and never been asked to provide documents further down the line - no explanation as to why then boom - got an email today in the afternoon when i was busy at work then had a meeting drove my car and when i parked it looked at my emails as had a busy day and my insurance had been cancelled from 18th october at 11.59pm- however when i signed into the portal yesterday it stated that i am covered - now they are demanding the rest of the money over £300 - i would not touch this company if it was the only one on earth i woukld rather get public transport so i still owe them money and have to look for another insurance company with no explanation and cant call them till the morning as they close at 5.30 and the chats are robots - Read more Read less

{"display":"Caz","full_name":"Caz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Caz
Rated Terrible • 1.00/5
Read more product reviews

Acorn great value for money

Car insurance • 12th October 2026

5 insurances great customer service value for money excellent services

{"display":"Carla d","full_name":"Carla d","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 4.00/5

    I am happy with the service I received

    I am happy with the service I received

    {"display":"Caroline H","full_name":"Caroline H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I was insured with them great service

    I was insured with them great service

    {"display":"Muhammad Q","full_name":"Muhammad Q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Muhammad Q 12th October 2026
  • 5.00/5

    I am acorn insurance last three years this company i...

    I am acorn insurance last three years this company is providing cheap car insurance

    {"display":"Ali R","full_name":"Ali R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ali R 12th October 2026
  • 1.00/5

    Terrible. AVOID ! AVOID! AVOID!

    Absolutely ghastly. They gave our son a car insurance policy, subject to a "black box" which is quite standard for young drivers. However, out of... Absolutely ghastly. They gave our son a car insurance policy, subject to a "black box" which is quite standard for young drivers. However, out of the blue they cancelled his policy, giving us one week to find a new one. Claiming he had speeded. But two of the instances were when he was overseas so their technology clearly does not work!! On top of this they did not offer a refund, even though the policy was only half way through the year and we had paid up front. That is quite clearly against FCA regulations. Fingers crossed the FCA and FOS will make sure we are made good and bring these bandits under control. Our attempts to deal with "customer service" were equally unpleasant. You don't want the same problems yourself. Give this a miss. Read more Read less

    {"display":"Curtain Twitch","full_name":"Curtain Twitch","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I am very Beth happy the is good good service no com...

    I am very Beth happy the is good good service no complains

    {"display":"Ibrahim y","full_name":"Ibrahim y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Taxi insurance
    Ibrahim y 10th September 2026
  • 5.00/5

    Good service and friendly polite

    Good service and friendly polite

    {"display":"Imran Baschu","full_name":"Imran Baschu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Taxi insurance
    Imran Baschu 9th September 2026
  • 5.00/5

    Came for a change of vehicle very happy with service

    Came for a change of vehicle very happy with service

    {"display":"Jonathan G","full_name":"Jonathan G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Taxi insurance
    Jonathan G 8th September 2026
  • 5.00/5

    Very happy with renewal explained everything clearly

    Very happy with renewal explained everything clearly

    {"display":"Balasingham K","full_name":"Balasingham K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Taxi insurance
    Balasingham K 8th September 2026
  • 5.00/5

    I'm happy with my renewal year after year

    I'm happy with my renewal year after year

    {"display":"Thillainadesan T","full_name":"Thillainadesan T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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