Great customer service insured me when no one else would.

Arrogant staff, unable to provide sufficient information, cancels policy after month without any reason and notifications. Do not use acorn service

Do not use this company !!! My sons first insurance policy with a black box fitted cost £480 deposit , they cancelled his policy 3... Do not use this company !!! My sons first insurance policy with a black box fitted cost £480 deposit , they cancelled his policy 3 weeks later due to us missing a call from them , i called them up to ask why they cancelled the policy , they said validation issues , bear in mind I’ve spoke to these people 3 times in 3 weeks plus took photos of the car with black box fitted , did the validation on the first call , no issues with my sons recorded performance so no warnings there, I’ve repeatedly asked them for a reason as to what needed validating and no reason given , I’m now very concerned that My son won’t be able to get car insurance in the future due to this cancellation on his record , the poor kid has done nothing wrong , no speeding , no night time driving , no passengers , this company have done nothing but harass him and stress him out , I wish I had done my research and read there reviews beforehand Read more Read less

1. Had car insurance for Vauxhall Corsa 1.6 Diesel, approx. £2,400.00. Changed to a smaller Vauxhall Corsa 1.2 Eptrol (SO, SMALLER ENGINE), and insurance was... 1. Had car insurance for Vauxhall Corsa 1.6 Diesel, approx. £2,400.00. Changed to a smaller Vauxhall Corsa 1.2 Eptrol (SO, SMALLER ENGINE), and insurance was recalculated to £200.00 MORE (£2,600.00). 2. Changed to a CHEAPER insurance car after doing research. ONLINE MECHANISM would NOT allow me to change the car online. . .in the end, cancelled car insurance with Acorn and switched to esure. 3. Have received a generalised email from Acorn about cancelling, and no indication of any refund (I had paid the year's insurance till January 2025), so am due at least 4 months refund. . . Read more Read less

I do not recommend this company, I had to pay fees of £66.00 to change the occupancy, I know it's not much, but they canceled... I do not recommend this company, I had to pay fees of £66.00 to change the occupancy, I know it's not much, but they canceled my old policy and opened a new one without notifying me, I changed my car and address during the policy period with other companies and I never paid any fees Read more Read less

Yet again seems to be a pattern emerging policy cancellation for speeding after 2 months be very wary of this company

Bunch of thieves! Do not insure a newly passed young driver. They make you pay 2 months insurance £361.07 up front ( at the time... Bunch of thieves! Do not insure a newly passed young driver. They make you pay 2 months insurance £361.07 up front ( at the time I thought this was odd) now I know why! My son had a black box fitted and had been insured for just over 2 weeks. This morning I had an email saying they were cancelling his insurance due to 1 instance of speeding . No warning, just cancelled straight away. Why not tell us what is acceptable and what is not, there must be some leeway? They said there’s a £180 cancellation fee and an extra £47.22 to pay on top on the 2 months insurance he’d already paid for. £408.29 for 2 weeks insurance!! Daylight robbery! Their quote might be cheaper than others but they’ll take all of your cash and cancel your policy. Avoid at all costs! Read more Read less

Has a good experience with Acorn car insurance last year insured my Mazda and the insurance price was very good. Customer service was excellent and... Has a good experience with Acorn car insurance last year insured my Mazda and the insurance price was very good. Customer service was excellent and Explained how the black box works Will be using again Read more Read less

Have been paying penalty fee .Yet it has been their fault who never set up direct debit.Called to speak to the manager 2mnths ago. But... Have been paying penalty fee .Yet it has been their fault who never set up direct debit.Called to speak to the manager 2mnths ago. But never got. Call back till date.Have lost £ throughout penalties that were not my fault. Read more Read less