Acorn Insurance reviews

Acorn Insurance reviews
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Review summary
People rate this company as Poor based on 80 product reviews
Latest positive rating
5 star service.
5 star service. No tipe wasted!!

Latest negative rating
Acorn insurance disposed of my car without consent.
Acorn insurance disposed of my car without consent. My friend had a policy on one of my spare vehicles which I was a named driver... Acorn insurance disposed of my car without consent. My friend had a policy on one of my spare vehicles which I was a named driver on, he stated he was the registered keeper which was incorrect. The car was stolen recovered in November of last year, 5 days ago (April) he received an email informing him the vehicle had been classed Cat B and was sold/disposed of (they won’t disclaim this info) I had no involvement up until 5 days ago after being forwarded this email as I wasn’t the policy holder. They will not discuss anything with me, it all has to go through my friend but blame me for not contacting them earlier to inform them it was my vehicle. The truck is worth £8000 and they said they claimed ownership once my friend started a claim with them. I am baffled how my vehicle with purchase receipts and a V5 in my name has been sold by Acorn insurance and I am supposedly due nothing… Read more Read less

About Acorn Insurance
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Acorn Insurance at a glance
Reviews for Acorn Insurance
Showing 11 of 80 company reviews • Last reviewed within 14 days
Acorn insurance disposed of my car without consent.
Acorn insurance disposed of my car without consent. My friend had a policy on one of my spare vehicles which I was a named driver... Acorn insurance disposed of my car without consent. My friend had a policy on one of my spare vehicles which I was a named driver on, he stated he was the registered keeper which was incorrect. The car was stolen recovered in November of last year, 5 days ago (April) he received an email informing him the vehicle had been classed Cat B and was sold/disposed of (they won’t disclaim this info) I had no involvement up until 5 days ago after being forwarded this email as I wasn’t the policy holder. They will not discuss anything with me, it all has to go through my friend but blame me for not contacting them earlier to inform them it was my vehicle. The truck is worth £8000 and they said they claimed ownership once my friend started a claim with them. I am baffled how my vehicle with purchase receipts and a V5 in my name has been sold by Acorn insurance and I am supposedly due nothing… Read more Read less
Terrible Service with Months of Delays and Excuses!
My experience with Acorn Insurance has been incredibly frustrating and disappointing. I was involved in a car accident in October 2024, and since November 2024,... My experience with Acorn Insurance has been incredibly frustrating and disappointing. I was involved in a car accident in October 2024, and since November 2024, it has been a saga of miscommunication and delays. Acorn Insurance has consistently given me conflicting information and failed to expedite the necessary repairs. The situation reached a new low when their approved repairer was unable to fix my car, and the main dealer provided a detailed repair cost estimate on 11th February 2025. It's now March, and Acorn Insurance still hasn't resolved the issue. They claim they are waiting for their Engineer to approve the repair, leaving me in limbo for weeks. To make matters worse, during my numerous calls to follow up, one of their staff members had the audacity to suggest that it's my responsibility to negotiate the repair directly with the main dealer. This completely contradicts their role as my insurer and adds insult to injury after months of their inefficiency. Overall, Acorn Insurance's handling of my claim has been nothing short of a nightmare. Their lack of urgency, poor communication, and shifting of responsibilities onto the customer demonstrates a total disregard for their clients' needs. I would strongly advise against using Acorn Insurance based on my deeply unsatisfactory experience. Read more Read less
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