I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garage... I have had an incredibly frustrating and disappointing experience with Acorn Insurance, which I feel compelled to share. My car has been in the garage for a gearbox failure since the 26th of August, 2024, and I got it back on the 6th of September. Unfortunately, I had to return it to the garage on Thursday morning due to further issues. During this time, the garage had been driving the car and speeding on multiple occasions, which led to two black box speed warnings on my insurance. To clarify that I wasn’t driving during those dates (from 26/08/2024 to 06/09/2024), I went to my car dealership to request a formal letter on headed paper. Although they couldn’t provide a physical letter, they sent me an email confirming that the car was not in my possession during that period. However, Acorn Insurance dismissed this email, stating that "anyone could fake an email," despite the fact it came from a VAT-registered garage and a reputable dealership. To make matters worse, Acorn also refused to accept the email because the garage had been speeding in residential areas. This is despite the fact that the black box data clearly shows that the car was parked in a locked garage forecourt awaiting repairs during those times. I sent this information to Acorn Insurance on the 9th of September and did not receive any response until Friday, 13th of September. When they finally called, it was just 20 minutes before their offices closed. To my surprise, they gave me a cancellation notice that takes effect in 7 days. With only 5 minutes left before they closed, I was unable to do anything to resolve the issue, which was incredibly stressful as I am only three months away from earning a year’s No Claims Discount. I believe the way I have been treated by Acorn Insurance is completely unacceptable. From dismissing legitimate evidence to their delayed and unhelpful response, this has been a nightmare. If the issue is not resolved by Monday at 5 PM, I will be escalating my complaint to the Financial Ombudsman. Read more Read less

5 star service. No tipe wasted!!

Great customer service insured me when no one else would.

Arrogant staff, unable to provide sufficient information, cancels policy after month without any reason and notifications. Do not use acorn service

Do not use this company !!! My sons first insurance policy with a black box fitted cost £480 deposit , they cancelled his policy 3... Do not use this company !!! My sons first insurance policy with a black box fitted cost £480 deposit , they cancelled his policy 3 weeks later due to us missing a call from them , i called them up to ask why they cancelled the policy , they said validation issues , bear in mind I’ve spoke to these people 3 times in 3 weeks plus took photos of the car with black box fitted , did the validation on the first call , no issues with my sons recorded performance so no warnings there, I’ve repeatedly asked them for a reason as to what needed validating and no reason given , I’m now very concerned that My son won’t be able to get car insurance in the future due to this cancellation on his record , the poor kid has done nothing wrong , no speeding , no night time driving , no passengers , this company have done nothing but harass him and stress him out , I wish I had done my research and read there reviews beforehand Read more Read less

1. Had car insurance for Vauxhall Corsa 1.6 Diesel, approx. £2,400.00. Changed to a smaller Vauxhall Corsa 1.2 Eptrol (SO, SMALLER ENGINE), and insurance was... 1. Had car insurance for Vauxhall Corsa 1.6 Diesel, approx. £2,400.00. Changed to a smaller Vauxhall Corsa 1.2 Eptrol (SO, SMALLER ENGINE), and insurance was recalculated to £200.00 MORE (£2,600.00). 2. Changed to a CHEAPER insurance car after doing research. ONLINE MECHANISM would NOT allow me to change the car online. . .in the end, cancelled car insurance with Acorn and switched to esure. 3. Have received a generalised email from Acorn about cancelling, and no indication of any refund (I had paid the year's insurance till January 2025), so am due at least 4 months refund. . . Read more Read less

I do not recommend this company, I had to pay fees of £66.00 to change the occupancy, I know it's not much, but they canceled... I do not recommend this company, I had to pay fees of £66.00 to change the occupancy, I know it's not much, but they canceled my old policy and opened a new one without notifying me, I changed my car and address during the policy period with other companies and I never paid any fees Read more Read less

Yet again seems to be a pattern emerging policy cancellation for speeding after 2 months be very wary of this company

Bunch of thieves! Do not insure a newly passed young driver. They make you pay 2 months insurance £361.07 up front ( at the time... Bunch of thieves! Do not insure a newly passed young driver. They make you pay 2 months insurance £361.07 up front ( at the time I thought this was odd) now I know why! My son had a black box fitted and had been insured for just over 2 weeks. This morning I had an email saying they were cancelling his insurance due to 1 instance of speeding . No warning, just cancelled straight away. Why not tell us what is acceptable and what is not, there must be some leeway? They said there’s a £180 cancellation fee and an extra £47.22 to pay on top on the 2 months insurance he’d already paid for. £408.29 for 2 weeks insurance!! Daylight robbery! Their quote might be cheaper than others but they’ll take all of your cash and cancel your policy. Avoid at all costs! Read more Read less