I strongly advise drivers to carefully reconsider choosing this insurance company based on my recent experience. My vehicle theft claim with Acorn Insurance has been... I strongly advise drivers to carefully reconsider choosing this insurance company based on my recent experience. My vehicle theft claim with Acorn Insurance has been extremely disappointing, and the process appears unnecessarily prolonged. My claim was opened on 6 December 2025, and as of 13 February 2026, I have still not received a clear resolution or decision. From the very beginning, I provided all requested documentation, including the police report reference number, and fully cooperated with every request. All required support and information from my side were supplied promptly. Despite this, communication has been slow, updates have been limited, and progress on the claim seems stalled. The continued delays create the impression that the process is being extended rather than resolved efficiently, leaving customers under significant financial and personal stress after already dealing with vehicle theft. Insurance is meant to provide reassurance and timely support in difficult circumstances, but my experience has been the opposite. I hope the company improves its claims handling procedures so other customers do not face the same frustration and delays. Read more Read less

hours of waiting,make an error to charge customers for changes done over the telephone lines. doing everything to avoid support, bot only and hours on... hours of waiting,make an error to charge customers for changes done over the telephone lines. doing everything to avoid support, bot only and hours on the phone to do anything, also prices from the moon, giving people time for a few hours to make a payment then next day your quote are 4 times bigger at least... Read more Read less

Very good customer service thank you from Jameel Akhtar

Call me to validate a wrong convention i dont have and forcing me to agree to it ,try to sell me another key package, when... Call me to validate a wrong convention i dont have and forcing me to agree to it ,try to sell me another key package, when I said I dont need it , they ask for 230 pound more for to validate my cover if dont pay in 24hrs insurance will be cancelled. Then I think why treating me is just a cover. Read more Read less

I have been with acorn for 21 years best company

The adviser was very good and polite , excellent customer service overall

First time taxi driver i was very confused i had my private car insured with Acorn came to Manchester Branch and all the staff have... First time taxi driver i was very confused i had my private car insured with Acorn came to Manchester Branch and all the staff have been very helpful Thanks Acorn and Manchester Branchest Read more Read less

Moses Longden was calm and professionally handled my query.

Experience has been excellent always help me in the office.This is why I always go to west London office