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Acorn Insurance: Taxi insurance reviews

Name: Taxi insurance
Rating: 4.51 (75 reviews)

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4.51

Based on 75 reviews, last reviewed 25th Aug 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

3 star

2 star

Latest highest rating:

5

Very good customer service thank you from Jameel... Very good customer service thank you from Jameel Akhtar Reviewed on: 11th November 2025

Latest lowest rating:

1

I called today customer service as a rider damage my... I called today customer service as a rider damage my car and all i got was a genuine "middle finger" she told me that my options are as follow: claim ... Read more Reviewed on: 25th August 2026

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About this product

Acorn Insurance offer annual and short-term taxi insurance policies.

Acorn Insurance also specialises in helping people who may have previous claims, driving convictions, or points on their licence. There are unlimited mileage options and public liability insurance as standard on annual policies.

Acorn taxi insurance reviews help you find out what it’s really like to be a customer. If you’ve used Acorn Insurance before, you can also leave a review and share your experience.

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Acorn Insurance Taxi insurance reviews (75)

I called today customer service as a rider damage my...

I called today customer service as a rider damage my car and all i got was a genuine "middle finger" she told me that my options are as follow: claim against my insurance which result in loose ncb and pay excess fee or fix at your own expense, pay 4000£ a year just to make this company rich as they don't help me with anything, so don't recommend this company at all Reviewed on: 25th August 2026

Acorn insurance-just don’t!

Acorn insurance….a huge, HUGE disappointment So, so disappointed in Acorn. I honestly thought they were better than the other insurance companies, turns out they just as bad! (If not worse!) I first brought my taxi insurance with Acorn two years ago. I had two ‘open’ claims awaiting resolution. In one, the third party had already been convicted of drunk driving and driving under the influence of a proscribed drug. In the other, the third party was convicted of careless driving and had been sent on a driving awareness course by Sussex Police. Clearly both cases were demonstrably not my fault. Due to inter-insurance arguing the cases were only resolved recently. As promised my two year no claims bonus was reinstated by Acorn. Over the two years my premiums totalled over TEN THOUSAND POUNDS! As Acorn promised when I originally took out the policy, a recalculation based on my now reinstated 2 year NCB was done. Acorn offered about £650! It should have been several thousand based on Acorns on discount policy. I have tried repeatedly to get this reviewed. I have sent numerous e-mails. I have made numerous phone calls…… I sent repeated attempts to engage, but received no meaningful response Just today I was promised a phone call from a manager at 1pm (I have the call recorded!). No phone call. I was told the recalculation department would be in touch….nothing! No response to any of my emails bar a short reply that had absolutely nothing to do with the points I raised. Acorn…you’re a disgrace. I have avoided making this review in the hope that Acorn would do the right thing. I hoped that this was all a big misunderstanding. Sadly, today was the final straw. To be promised a phone call and not receiving it is utterly shameful Acorn. Deeply unprofessional, lacking respect for your customers and places me with no further option but to escalate to the financial ombudsman If you are considering using Acorn, I have one word of advice….DON’T! I hope this review helps others avoid the same distress Reviewed on: 20th May 2026

Very good customer service thank you from Jameel...

Very good customer service thank you from Jameel Akhtar Reviewed on: 11th November 2025

Acorn worsted group

Call me to validate a wrong convention i dont have and forcing me to agree to it ,try to sell me another key package, when I said I dont need it , they ask for 230 pound more for to validate my cover if dont pay in 24hrs insurance will be cancelled. Then I think why treating me is just a cover. Reviewed on: 23rd September 2025

First time taxi driver i was very confused i had my...

First time taxi driver i was very confused i had my private car insured with Acorn came to Manchester Branch and all the staff have been very helpful Thanks Acorn and Manchester Branchest Reviewed on: 17th September 2025

calm and professionally service.

Moses Longden was calm and professionally handled my query. Reviewed on: 17th September 2025

Experience has been excellent always help me in the...

Experience has been excellent always help me in the office.This is why I always go to west London office Reviewed on: 17th September 2025

Acorn is very good company always going the extra mi...

Acorn is very good company always going the extra mile to help me Reviewed on: 17th September 2025

West London branch - Abayd

West London branch - Abayd very good helpful staff member Reviewed on: 17th September 2025

Been with acorn in Manchester for years I’m always t...

Been with acorn in Manchester for years I’m always treated very well Reviewed on: 17th September 2025

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