Poor service!

Terrible service. Poor communication and nonexistent aftercare. Avoid!

Reviewed on 7th March 2021

Fay Naomi

Slightly cheaper, but please don't bother

From the start we found their communication and customer service is non existent. The reward card they talk about is a waste of time as you cant activate it to use the rewards. We have been trying for two months, and despite contacting them, its still... Read more

From the start we found their communication and customer service is non existent. The reward card they talk about is a waste of time as you cant activate it to use the rewards. We have been trying for two months, and despite contacting them, its still not activated. We would never deal with this company again. They are awful, avoid at all costs.

Reviewed on 7th February 2021

SteHol

Poor customer service, Poor Company

Points of... Read more

Points of grievance.

1. falsely advised my policy was on a 3 month hold from november until 28th january several times - was even issued a new direct debit schedule commencing january 2021
2. incorrectly notified about the policy cancellation with regard to point 1
3. falsely advised regarding overdue amounts ie £169.52 over due in november when my bank shows that at that point i have only missed the october and november payment
4. having the policy cancelled on the 11th without even a phone call to warn just 3 emails on the day of cancellation
5. forced to take unpaid time off from work and caring duties ( in a PANDEMIC) to attempt to have the whole mess sorted and get my policy reinstated.
6. failure of call handlers to actually call me back when they said the would
7. lack of respect shown and combative/abusive call handlers from south Africa
8. numerous blind transfers or just plain getting hung up on.

a formal complaint is in process

Reviewed on 12th January 2021

Oliver Kershaw-dickson

DIRECT DEBIT S UNREQUESTED

I have had a very stressful experience dealing with problem of direct debit payments. Two of my monthly premiums were not paid due to Morethan not requesting funds from my bank. I have today dealt with caring knowledgable staff who thankfully... Read more

I have had a very stressful experience dealing with problem of direct debit payments. Two of my monthly premiums were not paid due to Morethan not requesting funds from my bank. I have today dealt with caring knowledgable staff who thankfully resolved the issues and I was impressed by their attitude and genuine wish to help. My opinion on customer experience has improved

Reviewed on 24th November 2020

happy place

BEWARE SCAMMERS !

TOOK OUT CAR INSURANCE WITH MORE THAN BACK IN SEPT CANCELLED NEXT DAY DUE TO FINDING A DEAL WITH A BETTER INSURANCE COMPANY STILL AWAITING REFUND OF 493.66 WHICH THEY KEEP... Read more

TOOK OUT CAR INSURANCE WITH MORE THAN BACK IN SEPT CANCELLED NEXT DAY DUE TO FINDING A DEAL WITH A BETTER INSURANCE COMPANY STILL AWAITING REFUND OF 493.66 WHICH THEY KEEP PROMIS
ING TO PAY BUT STILL WAITING. STAY WELL CLEAR CONMEN AND THIEVES CALL CENTRE BASED IN SOUTH AFRICA. FINANCIAL OMBUDSMAN NOW DEALING WITH THEFT OF MY MONEY

Reviewed on 6th November 2020

Peter Edwards

AWFUL COMPANY!

Took car insurance out with more than and cancelled a couple of days later because I found a better deal elsewhere. I'm a very experienced driver in my 60s Trying to get a full refund is almost impossible ! Phoned them every day for 2 weeks asking... Read more

Took car insurance out with more than and cancelled a couple of days later because I found a better deal elsewhere. I'm a very experienced driver in my 60s Trying to get a full refund is almost impossible ! Phoned them every day for 2 weeks asking where is my refund ? To be told it's been actioned and returned to your card but it hasn't another occasion a rep told me it was sent in the post by cheque a couple of weeks ago. Again no it hasn't MORE THAN ARE BLATANT LIARS AND THIEVES COMPLETE CON COMPANY. NOW REPORTED TO TRADING STANDARDS AND PREPARING TO TAKE COURT ACTION AGAINST THEM FOR THE RECOVERY OF 493 POUNDS MORE THAN ARE THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH ! AVOID AT ALL COSTS ! DO NOT USE THESE SCAMMERS AND THIEVES ! I AM FUMING AT THE WAY IVE BEEN TREATED BY MORE THAN AND WILL NOT REST UNTIL THEY ARE FORCED TO GO OUT OF BUSINESS BY THE LEGAL SYSTEM

Reviewed on 25th October 2020

Peter Edwards

Shocking

Absolutely shocking of a company. Taken a year and half to settle my claim. Evan now it’s settled they are taking forever to finish everything else. Endless phone calls, endless emails and getting nowhere. Put you through to the wrong people c... Read more

Absolutely shocking of a company. Taken a year and half to settle my claim. Evan now it’s settled they are taking forever to finish everything else. Endless phone calls, endless emails and getting nowhere. Put you through to the wrong people constantly and have disgusting attitudes. Would NOT recommend to anyone

Reviewed on 17th October 2020

Jordan Pearson

Joke

Wouldn't even give 1 star if I could Absolute joke of a company, got car Insurance got 200 quid out of me for a deposit then told me there cancelling it with no warning that's when I phoned them, so yeah cancelled it all because I cancelled my... Read more

Wouldn't even give 1 star if I could Absolute joke of a company, got car Insurance got 200 quid out of me for a deposit then told me there cancelling it with no warning that's when I phoned them, so yeah cancelled it all because I cancelled my insurance with my previous insurance, never received anything from my deposit back SCAM OF A COMPANY SO AVOID!!!

Reviewed on 17th September 2020

K

AVOID AT ALL COSTS!

First year with them as I’m currently 6 months into this insurance company, they are a scam I got my insurance with them and put 5000 miles which I thought was the lowest amount, for the lady on the phone to not tell me the min and max which states t... Read more

First year with them as I’m currently 6 months into this insurance company, they are a scam I got my insurance with them and put 5000 miles which I thought was the lowest amount, for the lady on the phone to not tell me the min and max which states they should, used 2000 miles in 3 months as a first time driver you want to go explore and drive to places You’ve never been to before my insurance cost £72 a month which I could afford in my last job, then I added 2000 miles on to get to 7000 as they estimated I needed which I didn’t realise I didn’t so that was £200 odd pound upfront with a admin fee of £25 which took my direct debit upto £84 which was still a reasonable price, then enquired about business insurance And 3000 miles added on top and also enquired about changing my occupation to care assistant to then be told a quote of just under £1000 upfront with admin fees so of course I didn’t go for that job and told her to leave it , then month later my insurance went up to £97 to be told on the phone she added everything on and we was charged as I explained I was enquiring to be refunded £15 which was a joke really, then enquired about changing my address to a few miles down the road to be quoted £275 with a admin fee of £25 and my insurance to go up to £157 a month as apparently it’s a bad area compared to the one I’m living now even though it’s roughly the same area, then enquired about adding mileage once more as I’ve only got around 2400 left to last me till February 2021 and got qouted £387 upfront and a £25 admin fee for my insurance to go up to £173 something, I would not recommend at all even if you do 1mph over the speed limit you get a bad score your constantly checking your speedometer and if you go slow you get a bad score too, it’s a absolute joke suppose to be for affordable for young people and they just scan money out of you, even when I stayed at my partners house during lockdown due to working with the public in retail I didn’t wanna pass anything on to my parents I was staying there for roughly 3/4 months to prevent the spread , they only just informed me last week that they would cancel my insurance for the over night parking No communication just a text no email to say about a accident that I’d had which wasn’t my fault due to someone running up the back off me and I didn’t claim as not much damage they didn’t once get in touch with the 3rd party to see if they was claiming had to ring that persons insurance up myself to have the open claim took off had to call more than up my self to see what was going on still can’t get a temporary insurance on my parents car like I normally do to save my mileage when going long distance absolute joke , DO NOT
RECOMMEND PLEASE AVOID AT ALL
COSTS!! MONEY GRABBERS!!!

Reviewed on 25th August 2020

Leonnie

SCAM!!!! AVOID

This company is a scam, tried to charge nearly £400 for change of address and then also increased the purchase of extra miles to over £2000, how are youngsters expected to afford these extortionate prices especially during COVID, ... Read more

This company is a scam, tried to charge nearly £400 for change of address and then also increased the purchase of extra miles to over £2000, how are youngsters expected to afford these extortionate prices especially during COVID,
We now have a vehicle parked up and can no longer drive due to the above given quotes, absolutely disgusting

Reviewed on 25th August 2020

kaf

Scam artists in the extreme!

They charge £51 just to update your address, even if you move a few doors away. £25 for the admin fee and £26 for the address change itself. Insurance companies should be illegal. The fact we have to pay these crooks money is diabolical, but More Th... Read more

They charge £51 just to update your address, even if you move a few doors away. £25 for the admin fee and £26 for the address change itself. Insurance companies should be illegal. The fact we have to pay these crooks money is diabolical, but More Than even more so. They're the worst of the worst! If you need insurance, go with the Farmers Union. At least, there, the money spent is ethically used, and anyone can use them.

Reviewed on 20th August 2020

Jahred Love

ANNUAL RIPOFF

Every year MORE THAN put up my quote. I check the price comparison sites and tell them the competitive price. They then reduce their quote!

Reviewed on 14th July 2020

Howard Sleight

Horrendous Company

Had a telematics policy with them for 1 year, during which time i had one accident that was judged to be non-fault and was entirely settled by the 3rd party. I was re-assured that my no claims discount would be unaffected and yet upon cancellation i... Read more

Had a telematics policy with them for 1 year, during which time i had one accident that was judged to be non-fault and was entirely settled by the 3rd party. I was re-assured that my no claims discount would be unaffected and yet upon cancellation i was sent a document stating that i had 0 years NCD with them. I was also lied to about a renewal quote, the customer service rep i spoke to was insistent that one had been sent to my email address but i received no such thing - they then went ahead and renewed the policy anyway. Finally, after cancellation of the policy i logged in to the dashboard and found that the black box was still recording journeys after the cancellation date of the policy! I would advise anybody thinking of taking out a policy with More Than to stay well clear.

Reviewed on 21st June 2020

Luke Balmer

Absolute crap

Spent 10 minutes constantly entering details on their jerky worthless website. When tried to enter payment wouldn't accept. Absolute crap

Reviewed on 16th June 2020

Ginge

Good insurance for young people if you get a black box

Good insurance for young people if you get a black box, did cost a bit more than I wanted to change cars

Reviewed on 7th June 2020

jacque1409

Do not use black box

ABSOLUTELY AWFUL BLACK BOX I have not once sped anywhere in my car as I would never like to be in risk of a speeding ticket or not drive safely, I am constantly given -10 point every single day for no reason, very unhappy as this black box does not... Read more

ABSOLUTELY AWFUL BLACK BOX I have not once sped anywhere in my car as I would never like to be in risk of a speeding ticket or not drive safely, I am constantly given -10 point every single day for no reason, very unhappy as this black box does not calculate properly at all

Reviewed on 6th June 2020

Anonymous

An insurance company that makes up their Terms and Conditions as they go along

I would strongly urge anyone considering taking out a vehicle insurance policy with More Than / RSA to go elsewhere. I was a named driver on a company policy where the limited company was the owner, registered keeper and policyholder. The vehicle was... Read more

I would strongly urge anyone considering taking out a vehicle insurance policy with More Than / RSA to go elsewhere. I was a named driver on a company policy where the limited company was the owner, registered keeper and policyholder. The vehicle was stolen from the company's registered business address overnight, and all I did , was report the theft on behalf of the limited company. Everything appeared fine until I tried to renew my personal insurance, where I found that RSA had put me on the CUE check list as the "driver" of the limited company vehicle, and that I had an "at fault" claim. On complaining to RSA, they said that the last driver should have been asked for, and that on theft they log the last driver as the named driver responsible. I clearly explained that the last driver was unknown, had not been asked for, and there was no legal text anywhere in the Terms and Conditions to state the last driver would be held responsible on theft. I escalated my complaint with RSA, and even involved the CEO, Mr Stephen Hester, but their final response denied my complaint, stating that it "appeared" I was the last person in charge of the company vehicle, and that policy wording would not specifically state the last driver will be logged as the named driver on theft. They then go on to state the personal information posted about me on the CUE system is factually correct. My understanding of contract law is everything must be in the Terms and Conditions at the inception of business, not something that can be altered or made up by one party as the contract goes along to suit their ends. When the last driver or driver in charge is not specifically given or asked for, and although RSA may want it to "appear" that they have determined who that individual may have been to suit their "procedures", it most certainly cannot be deemed to be "factual". RSA have effectively made two entities financially responsible for one incident, which only the policyholder should be held liable for. The ramifications of this are horrendous for every last driver / in charge individual of a vehicle insured by RSA on theft, where the vehicle is owned, registered and the policyholder is another person or company. I will be checking every vehicle I drive in the future that it is not insured by RSA, and will never do business of any kind with them again, as their "procedures" are created to cause as much financial damage as possible to their customers. My complaint is now with the Financial Ombudsman.

Reviewed on 30th May 2020

Coly

Black-listed my details

AVOID AVOID... Read more

AVOID AVOID AVOID!

These morons took my deposit when i cancelled the insurance my self due to running out of miles and being quotes £850 for 1000 more miles which is silly! I was 17 at the time and they really need to ask themselves what 17 year old is capable of paying almost a grand every 1000 miles?

The score system was stupid couldn't even do 30 mph without getting a bad score. Not to mention the usage! As a young driver, having your license is a sense of freedom to the start of an independent life. It is normal to go out frequently or to just go for a drive. I mean come on now that's why i paid 2.8k, TO USE MY VEHICLE TO DRIVE! This company is absolutely pathetic!

When i had cancelled my insurance due to the reason above i did not get a single penny of my deposit back one bit! Total conniving thieves. How do you sleep at night scamming young drivers in the UK? Young people who struggle with finances; totally ripping them off, stripping away their minimum income. When i had tried to make another quote after cancellation i strongly believe they blacklisted my details on the database that insurance companies use to run previous records of your driving. Just so i could struggle searching for insurance again? How low could you really go?

Forgot to mention they gave me two strikes for doing an alleged "3" mph over the speed limit which is absolutely fine according to the law! As according to ACPO guidelines the prosecuted limit is the speed limit plus 10 per cent plus 2mph, which means normally cases are only dealt with when the speed is 35mph and above. I was doing 33 guys!

AVOID AVOID AVOID!

Reviewed on 24th May 2020

Clark Junior

Georgel

Thanks you very much mi need money

Reviewed on 7th May 2020

Red Geovany

Cancelled insurance during coronavirus

They cancelled my insurance during coronavirus outbreak without any reason and I had three months till my insurance policy was to finish they just want the money, not worth getting insured with them, they cancel you when they feel like it

Reviewed on 18th April 2020

Harry