MORE THAN car insurance reviews on Smart Money People come from drivers like you! You can read these honest MORE THAN car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our...
Read Full DescriptionMORE THAN car insurance reviews on Smart Money People come from drivers like you! You can read these honest MORE THAN car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used MORE THAN before, you too can write a short MORE THAN car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.
Cancelled my car insurance policy with no notice at all! Said documents had been uploaded online which I explained there system doesn’t let me view online documents and comes up with an error message each time saying server exception!
More than smart wheels will take every penny they can from you, while having some of the worst customer service I've ever experienced. The app is rubbish and crashes every time I use it, and they threatened to cancel my policy because I was parking my...
Read moreMore than smart wheels will take every penny they can from you, while having some of the worst customer service I've ever experienced. The app is rubbish and crashes every time I use it, and they threatened to cancel my policy because I was parking my car in a different postcode to the one stated, when in reality it was ten metres from my stated address. Talking to them on the phone is a painful and fruitless task, and I've spent a small fortune on topping up my miles after getting a job in a different county. If you have any choice, steer well clear of this horrible, exploitative company.
went to buy add on miles wanted a £25.00 fee to take my money RIP OFF they call it admin fee if you went in a shop and brought a loaf bread and the asked for a £1.00 admin fee you would tell them where to stick it, almost makes you want to vote for J...
Read morewent to buy add on miles wanted a £25.00 fee to take my money RIP OFF they call it admin fee if you went in a shop and brought a loaf bread and the asked for a £1.00 admin fee you would tell them where to stick it, almost makes you want to vote for Jeremy Corbyn
Totally useless!!! 5 phone calls ( each time having to explain what needed).Put on hold several times, got cut off several times and also tried online which also crashed. Only wanted to change my insurance onto a new car....surely that's an every day...
Read moreTotally useless!!! 5 phone calls ( each time having to explain what needed).Put on hold several times, got cut off several times and also tried online which also crashed. Only wanted to change my insurance onto a new car....surely that's an every day occurrence in insurance?? Very unprofessional, will never use company again. Overseas call centre. Hopeless, avoid if possible
MORE-THAN BLACK BOX INSURANCE- BEWARE...
Read more MORE-THAN BLACK BOX INSURANCE- BEWARE !!!
DO NOT.. DO NOT TAKE OUT BLACK BOX CAR INSURANCE FOR A NEW DRIVER WITH MORE THAN !!!
WE TOOK OUT THIS INSURANCE FOR OUR SONE AND HE HAD A DRIVER IN SLOW TRAFFIC BRAKE IN FRONT OF HIM WHICH CAUSED HIM TO TOUCH HIS BUMPER AT AROUND 3 MPH ( according to the telematics black box), THIS WAS A CRASH FOR CASH SCAM YET MORE THAN HAVE PAID OUT THE FRAUDSTER ALMOST £3500.00 FOR A SCRATCH ON A BUMPER AND GET THIS...... ALL WITHOUT NOTIFYING MY SON AT ALL UNTIL WE ASKED AT RENEWAL WHY HIS PREMIUM WAS SO HIGH !?!!!!
MORE THAN WILL PAY OUT CLAIMS WILLY NILLY AND NOT LET THE POLICYHOLDER KNOW... WEBATE IN COMPLAINT PROCESS AS WE SPEAK WITH THE FCA AND OMBUDSMAN...
DO NOT USE MORE-THAN BLACK BOX INSURANCE !!!!
MORE-THAN BLACK BOX INSURANCE- BEWARE...
Read more MORE-THAN BLACK BOX INSURANCE- BEWARE !!!
DO NOT.. DO NOT TAKE OUT BLACK BOX CAR INSURANCE FOR A NEW DRIVER WITH MORE THAN !!!
WE TOOK OUT THIS INSURANCE FOR OUR SONE AND HE HAD A DRIVER IN SLOW TRAFFIC BRAKE IN FRONT OF HIM WHICH CAUSED HIM TO TOUCH HIS BUMPER AT AROUND 3 MPH ( according to the telematics black box), THIS WAS A CRASH FOR CASH SCAM YET MORE THAN HAVE PAID OUT THE FRAUDSTER ALMOST £3500.00 FOR A SCRATCH ON A BUMPER AND GET THIS...... ALL WITHOUT NOTIFYING MY SON AT ALL UNTIL WE ASKED AT RENEWAL WHY HIS PREMIUM WAS SO HIGH !?!!!!
MORE THAN WILL PAY OUT CLAIMS WILLY NILLY AND NOT LET THE POLICYHOLDER KNOW... WEBATE IN COMPLAINT PROCESS AS WE SPEAK WITH THE FCA AND OMBUDSMAN...
DO NOT USE MORE-THAN BLACK BOX INSURANCE !!!!
My 18 year old sons insurance was cancelled without us being informed, we are down £250, it was one excuse after the other from the unprofessional staff at the call centre, we received no straight answers. I would never recommend this company to a ...
Read moreMy 18 year old sons insurance was cancelled without us being informed, we are down £250, it was one excuse after the other from the unprofessional staff at the call centre, we received no straight answers. I would never recommend this company to a young person. My son is distraut because of this company.
If you're a young driver and choose to go with More Than Smart Wheels because they look cheap, DO NOT MAKE MY MISTAKE!! Their black box was inaccurate and unfair multiple times, if you need extra miles expect to pay out a huge chunk! (in my case, £670 ...
Read moreIf you're a young driver and choose to go with More Than Smart Wheels because they look cheap, DO NOT MAKE MY MISTAKE!! Their black box was inaccurate and unfair multiple times, if you need extra miles expect to pay out a huge chunk! (in my case, £670 added onto my policy for 4000 extra miles due to new job further away). I eventually cancelled with them 9 months into my policy because I found a more cost effective company WITHOUT black box, to then get a letter from More Than saying I owe almost £400! I rang up and they confirmed all my payments had been made, but I had outstanding payment on the extra mileage I took out, which was NOT mentioned to me when taking out extra miles or cancelling my policy. Spent 20 minutes arguing and got nowhere with my CASE. I enquired about filing a complaint form and they said for it to be acknowledged it would have to go further and include court, and as a young driver that's normally something no teenager can afford or want to face!! AVOID AND SPEND THAT LITTLE BIT EXTRA ON A COMPANY WHO WON'T SCREW YOU OVER!!
DO NOT...
Read more DO NOT USE!!
Shocking company and very dodgy. When you get near to renewal the black box starts issuing speeding notices and they use these to then increase your premiums. They refuse to investigate or give full details of the mystery offence. Might be ok as a one off but it’s not really worth the cost of having the black box fitted and removed.
DO NOT USE MORE THAN SMART...
Read more DO NOT USE MORE THAN SMART WHEELS
Especially if you’re one of the MANY young people that parents live separately and you spend half you time at each address. Apparently i’m not allowed to stay at my dads overnight anymore or they will cancel my insurance because the car isn’t at my home (mums) address every evening!! How is this fair? I live half and half as most of us do but I register everything to my mums address, Its disgusting and i feel discriminated against. They send you threatening emails and letters through the post.. i’m sorry but how is the fact my parents are not together anymore my fault?? Also, they wont let you change your direct debit date (if you have to pay monthly) to make it more convenient for you & they won’t tell you the cancellation costs of your policy, so you can explore different options instead of staying with them & having to deal with their extremely rude customer services, unless you actually cancel.
They are the worst insurance company I’ve ever come across, no empathy, no understanding, no “treat each customer as an individual” just “Follow our rules exactly or we’ll threaten to cancel your policy which will ruin your chance of getting car insurance again” attitude. Trust me, even if it is the cheapest quote.. PLEASE pay the extra, it is not worth the stress or anxiety it causes. I wouldn't even give them a star if i could. More Than Smart Wheels, you are the WORST car insurance company about & i will be posting this on every review site to hope that other young drivers are not trapped for a year feeling that they do not have the freedom having a car should bring them.
My policy was cancelled without any further notice whatsoever, even though my payments were up to date. I receive an email on the day that my insurance was cancelled. Which was pathetic and unprofessional way to handle such situations . Anyways, I...
Read more My policy was cancelled without any further notice whatsoever, even though my payments were up to date. I receive an email on the day that my insurance was cancelled. Which was pathetic and unprofessional way to handle such situations . Anyways, I rang them straightaway to find out the reason for cancelling my policy and after a thorough investigation, it confirmed that error was made by one of their employees who did not update their system. Which I was advised to wait between 24 and 48 hours for the policy to be reinstated.
I waited for 72 hours and no phone call was made therefore I decided to ring them again and ask them to explain why the delay in reinstating the policy and provide a valid reason for doing so. However, the unbelievable happened, this particular customer service team member disconnected the phone call; as she didn’t have any explanation to my questions; on why is it taking long to reinstate my policy and why was it cancelled in the first place without a thorough investigation? Adding to this, I even asked to speak to a manager but she went ahead and disconnected the call.
Not only am I frustrated but also very angry to the fact that I had to face a lot of inconveniences for the past few days in arranging taxis for my children school runs, especially when they attend different schools. I was also forced to catch a train to Leicester with husband and children, to visit my elderly mother in law who was hospitalised, including taxi rides to hospital from train station; all this occurred due to someone else’s mistake and yet do not want to own up to it which is the saddest part of it all!
Very unprofessional, no ethics and decency at all! There was no apologies at all, yet the employee had the decency to disconnect the phone call because she didn’t have answers to my questions.
Furthermore, according to another customer service team member the “system defaults itself if there was an error”. What a joke!
Nevertheless, my argument is; the system will not default itself unless they were not updated in the first place! It’s a simple logic!
Therefore, to my conclusion, so far this is the worst company to have insurance with, employees lack empathy and are not skilled enough, including the management teams. The whole company is sham! I wouldn’t even give one star but was required to enable carry on with my review. Definitely not worth it! Would definitely not recommend at all!
To all those whom have experienced this let’s all get together and name and shame this so called company.
its alright if you drive like a granny and call em up if you get low scores
DO NOT GO NEAR THIS INSURANCE THEY HAVE JUST CANCELLED MY DAUGHTERS INSURANCE 2 DAYS AFTER TAKING 330 QUID TO TOP UP HER MILES APPARENTLY FOR SPEEDING THRY ARE CHEEP INITIALLY BUT ID SAY PAY A BIT EXTRA AND GET INSURANCE FROM A BETTER COMPANY THEY...
Read moreDO NOT GO NEAR THIS INSURANCE THEY HAVE JUST CANCELLED MY DAUGHTERS INSURANCE 2 DAYS AFTER TAKING 330 QUID TO TOP UP HER MILES APPARENTLY FOR SPEEDING THRY ARE CHEEP INITIALLY BUT ID SAY PAY A BIT EXTRA AND GET INSURANCE FROM A BETTER COMPANY THEY HAVE WAITED TILL SHE IS MORE THAN HALF WAY THROUGH IT SO NOT GETTING ANY MONEY BACK CAN NOT STATE THIS ENOUGH DO NOT GO NEAR MORE THAN
They destroy young drivers future with insurance companies, they cancelled my daughter insurance without any notice for extra mileage without possibility of topping up. saying times up without any warning cancellation letter arrived
Great first time driver cover. Excellent value and policy for my daughters first car policy
horrendous company, missed payment which I had no notice of no email phone call or letter to say the direct debit had not gone through. Called up to ask a question about something today to find my policy had been cancelled on the 12th with no warning,...
Read morehorrendous company, missed payment which I had no notice of no email phone call or letter to say the direct debit had not gone through. Called up to ask a question about something today to find my policy had been cancelled on the 12th with no warning, I received other general letters in between this time from smart wheels but no warning of policy being cancelled. When speaking to someone I checked my Junk to find an email on there well actually several emails all on the same day the 15th to confirm cancellation not warning of cancellation to tell me they already had cancelled it. no other correspondence. I asked if I can make the payment as I wasn't aware of it not going through and they said no sorry its already cancelled... maybe I should have read reviews as this is not the first time (cancellation with no warning) by the sounds of it especially to young drivers they know who to target.. I am already in contact with the ombudsman they wont be getting away with this scam much longer.... 750 initial payment and monthly payments of 125 i think they have had enough money out of me I am not needed any more....
Have payed over £1000 in top up miles during my policy for them to cancel my insurance for exceeded mile usage (which I had intentions to pay for) when I phoned up to pay for the exceeded miles I was told that my insurance policy was cancelled and ...
Read moreHave payed over £1000 in top up miles during my policy for them to cancel my insurance for exceeded mile usage (which I had intentions to pay for) when I phoned up to pay for the exceeded miles I was told that my insurance policy was cancelled and that the decision had been made by a higher power and there was nothing they could do! Lost my years no claims, my position as a driver in the company I work for and not to forget the 2 months insurance i had left on my policy. The inconvenience and stress this comapany has caused me is unbelievable... I wonder how much my insurance will be next year with a cancellation on my insurance record
Absolutely appalling customer service,they leave you on hold for fifteen twenty minutes. Don’t take insurance out with this company! They used to have an English call centre,it sounds like they have our sourced to Africa as it’s hard to understand the ...
Read moreAbsolutely appalling customer service,they leave you on hold for fifteen twenty minutes. Don’t take insurance out with this company! They used to have an English call centre,it sounds like they have our sourced to Africa as it’s hard to understand the advisors.Quality poor.
More than are NOT helpful, towards the end of my policy if i run out of miles, they tried charging me more then my policy for the year to add on 2000 miles.
If you want a good, honest, helpful insurance company... this is NOT the one for you. Terrible in every way. Has to be the worst company i have ever dealt with.
