MORE THAN car insurance reviews on Smart Money People come from drivers like you! You can read these honest MORE THAN car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our...
Read Full DescriptionMORE THAN car insurance reviews on Smart Money People come from drivers like you! You can read these honest MORE THAN car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used MORE THAN before, you too can write a short MORE THAN car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.
Charging people £341 for an extra 1000 miles so they can drive their car up until near the end of their policy because they miscalculated miles....then insisting for another £177 for 500 more or they will cancel the policy in the last month
Got a text to say my sons insurance was cancelled after 1 mistake that they deemed dangerous(it wasn't). He has averaged 10's over the last 8 months. The black box even gave crap scores sitting on the driveway ( he was on holiday). DO NOT USE YOUNG...
Read moreGot a text to say my sons insurance was cancelled after 1 mistake that they deemed dangerous(it wasn't). He has averaged 10's over the last 8 months. The black box even gave crap scores sitting on the driveway ( he was on holiday). DO NOT USE YOUNG DRIVERS !!! IT MAY BE CHEAP BUT IT WILL COST YOU IN THE END AS POLICY WILL DOUBLE BECAUSE of automatic CANCELLATION !!! T***TS
So so so bad company. Worst service ever. Fees charged on anything. I would't recommend that company to anyone, even my worst enemy. Stay away from them!
1 star doesn't do justice! Terrible experience and will not be using them EVER!! AVOID AT ALL COSTS! V.Poor communication, rude staff, inconsiderate, call waiting take ages (30/45mins) then by the time you have spoken to them you're looking at being...
Read more1 star doesn't do justice! Terrible experience and will not be using them EVER!! AVOID AT ALL COSTS! V.Poor communication, rude staff, inconsiderate, call waiting take ages (30/45mins) then by the time you have spoken to them you're looking at being on the phone for over an hour! If your car goes for repair they will use Nationwide which have a 1 star rating and very poor reputation garage... Their slogan "Don't Accept Less Than More Than" well dam you are expecting a lot less!!
I have been insuring my dog with Mug em insurance company for three years now and each succeeding year they double the insurance. Granted my dog had a minor condition that has not resurfaced for a year, so I would understand an increase but this year...
Read more I have been insuring my dog with Mug em insurance company for three years now and each succeeding year they double the insurance. Granted my dog had a minor condition that has not resurfaced for a year, so I would understand an increase but this year they have doubled the cot from £45 a month to £100.
PEOPLE PLEASE your better off creating an account and saving it yourself every month with interest then support a business that is willing to bend you over and bugger you while smiling and telling you that you have no choice. YOU DO !!!!
Worst customer service i have ever encountered, put on hold for hours, still struggling to cancel the policy due to noone answering their call centres, STAY AWAY
So I took out an insurance policy of 25k miles on the telematics policy due to my long commute to work, cost £1500 with a box on my first year on a relatively slow car. I am 7 months into the policy and have to date had 12 yellow speeding infractions, ...
Read more So I took out an insurance policy of 25k miles on the telematics policy due to my long commute to work, cost £1500 with a box on my first year on a relatively slow car. I am 7 months into the policy and have to date had 12 yellow speeding infractions, 2 red, and 1 black (cancellation). Every time one of these has happened I have contacted MoreThan and appealed as I’m not a fast driver. Out of the 15 infractions I was accused of committing (enough to be cancelled 4-5 times over), 1 yellow warning stuck, and even that is debatable. I got a dashcam to win appeals, but by the time they have texted me saying I have a warning I have already overwritten the video of the time they accuse me of speeding due to the delay in sending me a text informing me of the warning in the first place. I have won £50 in compensation from them for a couple of the warnings and plan on taking it further. Nothing about the black box is accurate, nothing about the policy is flexible due to the invisible curfews and smoothness scores in traffic, and the customer support have always been less than helpful. Only when I threaten legal action do I get anything from these people.
Avoid like the plague. If you can’t trust your black box or your son/daughters black box, how will you know how you/they drive? If you DO insist on going for MoreThan, get a dashcam.
I've read so many negative reviews of this insurance company, however I gave them a go for my first year of driving as they offered me the cheapest price by about £400! If you drive safely and within the 'rules' of the box, you will have no problems ...
Read moreI've read so many negative reviews of this insurance company, however I gave them a go for my first year of driving as they offered me the cheapest price by about £400! If you drive safely and within the 'rules' of the box, you will have no problems with this insurance company. There was one occasion where a day of my journeys came out with a terrible score, however I received an email to say there was a system error on their part and these scores were amended. The customer service teams are extremely helpful over the telephone and go out of their way to make reccomendations and congratulate you on great driving. The only issue I had with this insurance policy was how expensive top up miles are. My scores have always hovered around the 8.6 mark, so in theory the top up miles should be relatively cheap. In the end I paid over £600 for these miles, so always overestimate on your predicted mileage at the start - it saves money in the long run.
Cons: ...
Read more Cons:
Inaccurate black Box
Extortionate excess miles price (£1260.69 for 4000)
The staff don't know how their system measures your driving score
The staff do not know how the system figures out mileage price
More Cons:
False driving scores
Secret Curfew on the box
Box thought I drove over the English channel for a spontaneous trip to France!
I purchased this policy because it had the cheapest premium, I looked at reviews and ignored them thinking that they can't be that bad. Ohhhh my god please don't make that mistake aswell. Getting a policy without a black box is a hell of a lot cheaper in the long run than a telematics policy. AVOID AT ALL COSTS do not buy into the infrastructure of this fraudulent company. This is as close to robbery as you can get without it resulting in a prison sentence.
Black box is a joke, worst company ever with fake statistics, only had the black box fitted a week ago and it has already gave wrong scores, the first few days my driving score was 10+ and I went 2 mph over the speed limit and it suddenly dropped to...
Read moreBlack box is a joke, worst company ever with fake statistics, only had the black box fitted a week ago and it has already gave wrong scores, the first few days my driving score was 10+ and I went 2 mph over the speed limit and it suddenly dropped to -10. Is this for real?
Wish I could put 0. Absolute con. So it DOES have hidden curfews, between 11pm and 6am you will get a bad bad score for driving, you could drive perfect, still get a bad score. Although this is when theres not a lot of traffic, and it isn't because...
Read more Wish I could put 0. Absolute con. So it DOES have hidden curfews, between 11pm and 6am you will get a bad bad score for driving, you could drive perfect, still get a bad score. Although this is when theres not a lot of traffic, and it isn't because it's dark, in winter it can be pitch black by 4pm so that's a load of codswallop. So if you dont want to be rushing home, or if you dokt work 9-5 jobs, choose a different insurer. The amount that we have payed to add more miles is a joke. PAYING for miles, in your own car? Really?? How is a new driver gonna know how many miles they will use? They don't, we have 8 months left, and only around 850 miles left, and cannot afford to add any more on to our monthly amount. The amount we are paying now after adding another 1000 miles, is THE same as without a blackbox.
Blackbox accuracy, NIL, several times we have called and waited for scores to go back after been given a -10 speed, and they've detected us as being on roads we weren't and said we were speeding, because of the different limits, eg one time we was doing 50 in a national, they detected us as being on a different road with a 30mph limit and give bad scores, no bad driving, just bad silly black boxes.
You slam on to not run a dog or child over, or avoid crashing into someone pulling out? Smoothness -10, GOOD ONE. Absolutely inaccurate money grabbing company
You say you're not very happy with some things and all they say is, "leave then", very helpful. Infact yes very, because when these miles are up, we will be cancelling and changing to a cheaper insurer, without a blackbox. Don't bother, you may see a cheaper price on quotes, but overall you will end up paying more!!!!
I am fuming! They have taken 565GBP WITHOUT my consent....
Read more I am fuming! They have taken 565GBP WITHOUT my consent.
Firstly their website didnt find my address when I bought the policy in 2018, so I had to phone and speak to an advisor. When I moved house, it was seamless. When I changed my car, again, it was easy to do so.
But to try and cancel the auto renew! What a joke! I tried to phone 3 times, no answers, I then contacted Linson via Live Chat and explained what I wanted to do. He accepted that I had cancelled the auto renew. But a few days after the due date, I contacted for my NCB. I logged in to find a new policy started in 2019 and that 565gbp was taken from my bank account. I phoned up, apparently I had asked to cancel THE auto renew, not to cancel ON auto renew!! I did exactly what the website tells you to do to not auto renew! I phoned up to cancel this policy as I had not authorised it, and to get a refund. I was told 4-5 working days for the money to be back in my account. 1 week later and I phone to see where it is.. its not been processed and will be in my bank account in 4-5 working days!! What an absolute joke! I asked for a manager and to be escalated. They said they might be able to do an electronic funds transfer.. WHY cant they do that to begin with!?
Insured my daughters car AUGUST 2018 with this company, thinking it was a reputable company! How wrong I was! I paid just short of £1000 pound for the 12 months with 5000 miles! Big mistake, which I had been warned by others and didn't listen. ...
Read more Insured my daughters car AUGUST 2018 with this company, thinking it was a reputable company! How wrong I was! I paid just short of £1000 pound for the 12 months with 5000 miles! Big mistake, which I had been warned by others and didn't listen.
She only had 1000 miles left just before Christmas, So being a good dad I called them to add more mileage, I couldn't believe I had to pay £175.00 for 1000 miles. After an hour on the phone with them explaining where she could improve ie don't travel after 11pm.
This Feb 18 my daughters scores for speed/smoothness has been 10/10, she's not driven after 11pm as advised, yet her usage would fail to get above 5 .All her driving has been local journeys and out of peak times! The black box doesn't benefit you for driving out of peak times and also in rural quiet area's.
I called them yesterday to get a cost for another 1000 miles, I WAS GOB SMACKED £180.00. The lady on the phone was pleasant enough but told me that making more than 7 journey's in 24hrs they would be penalised her for it, no matter how far she travelled in the journey? At no point were we made aware of this when I signed up to this over the phone, apparently its in your terms and conditions they send you! The ones that are that small you can't read!!!
THIS IS A TOTAL FARSE, THERE IS NO WAY YOU ARE GOING TO ACHIEVE 10/10 FOR USAGE UNLESS YOU LEAVE YOUR CAR PARKED UP PERMANENTLY.
My daughter has only been driving 5 months now, but watching her you would think she had been driving for some years, how can anyone gain experience if their being penalised for taking the car out. I was also made aware that if she had gained maximum points for the month it would of been £150 per 1000 miles at its best price.
THIS IS JUST A MONEY MAKING PIT, GIVE YOU A CHEAP QUOTE TO START WITH TO LURE YOU IN. I THOUGHT DICK TURPIN DIED ALONG TIME AGO!!!
BE WORNED IF YOU WISH TO USE YOUR CAR
DON'T INSURE WITH SMART WHEELS!!!!!
I chose MORE THAN as my first year insurance company as it was very cheap in comparison to all the other companies, BIG...
Read more I chose MORE THAN as my first year insurance company as it was very cheap in comparison to all the other companies, BIG MISTAKE!
Firstly my monthly payments were increased by £20 per month from changing to an address which gave me a much cheaper quote than my original address (this is not too big of an issue).
Secondly they say your usage score is only affected when taking lots of journeys or driving after 11pm which is fair enough however over the past few months I have been persistently marked down for driving my car at any time. Using my car from 2pm till about 10pm resulted in a - score which is disgusting.
I have been emailed asking to provide feedback on my insurance and my experiences only to be told I am wrong for providing my opinion on their service.
DO NOT RECOMMEND. PLEASE STAY AWAY EVEN IF THEY ARE YOUR CHEAPEST QUOTE. SHOP AROUND AND FIND SOMEONE ELSE EVEN IF IT COSTS AN EXTRA 100+ ANNUALLY.
Don’t fall in the same I trap I fell into! The price was very deceiving given that it was the cheapest insurance company for a new driver. Not only is their customer service poor, but the policy itself is terrible especially if you install a black b...
Read moreDon’t fall in the same I trap I fell into! The price was very deceiving given that it was the cheapest insurance company for a new driver. Not only is their customer service poor, but the policy itself is terrible especially if you install a black box. They will score your usage down if you’re stuck in traffic for over an hour and if you drive after 11. If you can avoid getting a policy with them and go for a better alternative do so with no hesitation as you will save yourself from unnecessary stress, knowing that you’re paying a higher amount for a better and more professional company!
Having insured my vehicle with another company, after cancelling my renewal with More Than, I was repeatedly sent letters and then threats. Despite several phone calls and reassurances from telephone operators that my policy was cancelled I continued...
Read moreHaving insured my vehicle with another company, after cancelling my renewal with More Than, I was repeatedly sent letters and then threats. Despite several phone calls and reassurances from telephone operators that my policy was cancelled I continued to receive letters from this company. Harassment and misery. Stay well away is my advice.
Absolute joke of a company and love with a great passion fu***** there customers up the ar** with there black boxes honestly they will shove it so far up there that it’ll be monitoring your heart rate MORE THAN your driving this company’s cheap for a r...
Read moreAbsolute joke of a company and love with a great passion fu***** there customers up the ar** with there black boxes honestly they will shove it so far up there that it’ll be monitoring your heart rate MORE THAN your driving this company’s cheap for a reason, cause if they weren’t the cheapest they wouldn’t have any business, they well and truly F***** me up the A*** and took £1700 for the privilege avoid please don’t make the same mistake I did cause I’ve now got a sore ring and I’m skint with no insurance
My driving is fine, I’m scoring 10/10 for speed and 10/10 for smoothness but because I use my car quite a lot (but still in the allocated mileage I was given) they mark you down so much so now my overall score is 2/10 purely for the fact I use my car a...
Read moreMy driving is fine, I’m scoring 10/10 for speed and 10/10 for smoothness but because I use my car quite a lot (but still in the allocated mileage I was given) they mark you down so much so now my overall score is 2/10 purely for the fact I use my car a lot, i rang up as I didn’t feel like it was fair and they told me if I use my car more than 4 times in a day I will get marked down, it is very Hard to get your score back up, you make one little mistake and they will bring your score straight down, but you drive perfectly for 3 weeks straight and your score will not go up st all, its a joke my insurance is up until in April and I will not be returning with them, also I went to Skegness on holiday about 4 and a half hours away from me, my car broke down while I was away and had to be towed home on the back of a tow truck, the engine was off I had the keys in my pocket so I know it was definitely off but because the tow truck was speeding and not very smooth they marked my score all the way down and marked down my miles because my black box picked up th tow trucks driving, apparently more than reckon my engine was definitely on and they could tell I was driving, it wouldn’t even start so I don’t know how they can tell it was definitely used it got towed 4 hours back to my house because I couldn’t drive it ridiculous!
Found the company to be wholly unaccommodating and their contact procedure nothing but diversionary and obstructive. They Do not respond to emails and their phone system is an unfunny joke. Passed from pillar to post and only helpful when they want...
Read moreFound the company to be wholly unaccommodating and their contact procedure nothing but diversionary and obstructive. They Do not respond to emails and their phone system is an unfunny joke. Passed from pillar to post and only helpful when they want your money. Have had to threaten them with Data Protection Act and the Financial Ombudsman. AVOID AT ALL COSTS.
They need to either update their system or sort out the black boxes, ever since I had a new one installed my speed as been in the negative even though I have not once gone over the speed limit, either been at it or just below!
