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MORE THAN Car Insurance Reviews

Ratings based on 128 reviews Last review 4 days ago

MORE THAN car insurance reviews on Smart Money People come from drivers like you! You can read these honest MORE THAN car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our...

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MORE THAN car insurance reviews on Smart Money People come from drivers like you! You can read these honest MORE THAN car insurnance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used MORE THAN before, you too can write a short MORE THAN car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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Your Car Insurance Reviews (128)

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12th November 2018

dont expect More Than ZERO customer service

Found the company to be wholly unaccommodating and their contact procedure nothing but diversionary and obstructive. They Do not respond to emails and their phone system is an unfunny joke. Passed from pillar to post and only helpful when they want...

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Found the company to be wholly unaccommodating and their contact procedure nothing but diversionary and obstructive. They Do not respond to emails and their phone system is an unfunny joke. Passed from pillar to post and only helpful when they want your money. Have had to threaten them with Data Protection Act and the Financial Ombudsman. AVOID AT ALL COSTS.

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5th October 2018

keep away

Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be...

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Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be out of money like me within months and then having to find another insurance.The company is a big scam.Within a month of having the box fitted it was faulty and if your vehicle has not been driven for a while they send someone to check box saying its not working. In three months policy was cancelled and only reason given was because of driving style. Keep well away. Wish had read other reviews before taking insurance with them.

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5th October 2018

Keep Away

Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be...

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Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be out of money like me within months and then having to find another insurance.The company is a big scam.Within a month of having the box fitted it was faulty and if your vehicle has not been driven for a while they send someone to check box saying its not working. In three months policy was cancelled and only reason given was because of driving style. Keep well away. Wish had read other reviews before taking insurance with them.

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28th September 2018

Worst company ever!!!

No one go with this company! Worst company I’ve ever dealt with,worst customer service, had car insurance off them no confirmation email to say I had cover, the Monday I was meant to have cover showed up as no insurance phoned them and they said it w...

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No one go with this company! Worst company I’ve ever dealt with,worst customer service, had car insurance off them no confirmation email to say I had cover, the Monday I was meant to have cover showed up as no insurance phoned them and they said it was 13 different transactions ( as I previous tried but it kept knocking me off the payment page ) they said a new quote would of cost me the double amount, so I spoke to them and explained my suitation and it was nothing they could of done so I demanded all my information and payment to be taken off the system, A day later £450 was taken from my account but no email to say the insurance was confirmed, numerous of calls still no one did anything, said I was going to get an email 2/3 working days still nothing, now they phoned me saying they need proof of the money taken as they can’t see it on the account. Quick enough to grab your money but can’t do anything for you, avoid like the plague so glad I went with a different company and would rather pay the £30 more then go with this scam, fraud company!!!!

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25th September 2018

Awful insurers. AVOID

I went with Smart Wheels for my first insurance as it seemed cheaper. It ended up being £2000 for the year and it was a rip off! £600 deposit and then £130 a month. For what? For poor customer service, unfair scores and faulty boxes. ...

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I went with Smart Wheels for my first insurance as it seemed cheaper. It ended up being £2000 for the year and it was a rip off! £600 deposit and then £130 a month. For what? For poor customer service, unfair scores and faulty boxes.

They kept threatening to cancel my insurance if I didn’t let them check the black box... which I had never refused to let them do. They kept penalising me for speeding when I didn’t. The box is so sensitive that an emergency stop ruins your score. Suspiciously your scores get worse just before the end of the renewalperiod so you end up losing reward money. To top it all off... there IS a curfew even though they say there isn’t (11pm - your score drops to -10 if you drive past then) and they refuse to explain how they decide on how to score the different categories.

Avoid at all costs!

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17th September 2018

Day light robbery

Tried taking £140-odd twice at start of policy, even though it was £73 monthly instalments . Got through to them after an hour . They said all was sorted and my next payment would be £73 on 14th September 2018 . I then received a letter on 17th Se...

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Tried taking £140-odd twice at start of policy, even though it was £73 monthly instalments . Got through to them after an hour . They said all was sorted and my next payment would be £73 on 14th September 2018 . I then received a letter on 17th September that they cancelled my policy on 10th of September because I owed them £645 !!!!!!!!! They just plucked that figure out of the air! I was only with em for two months ! And I was effectively driving uninsured for a week without any knowledge of it! I’m only glad I didn’t stay with em any longer now I know all this . Avoid like the plague!

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3rd September 2018

Decided to buy a bike and store the car!

Let me sum up the...

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Let me sum up the basics
Rate you down driving late at night, rate you down driving in traffic, rate you down if you over Rev the engine, rate you down if you go over 5mph, rate you down if you have to brake hard, to avoid cat/dog! Rate you down if you use the car more than 6 times in 24 hours, high excess if you need to buy more miles!
At this point I bought a bicycle and left the car locked up and not using it until policy ends.
Initially the low quote was a deal clincher but you really need to read small print plus read the reviews on here and trust pilot.
I don’t recommend the black box, it’s unreliable and cheap!

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30th August 2018

Terrible black box - cancelled insurance

I've had the insurance for around 3 months and the black box is constantly giving false speeding accusations. Recently they cancelled the insurance as i apparently did 50mph on a 30, which never happened. I do not recommend for younger driver at All.

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29th August 2018

change car details

on the phone talking to three different customer service persons for one hour and twelve minutes to change my car details all they wanted to do is sell me a new policy or a temporary policy kept telling me they cant change the car insurance policy...

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on the phone talking to three different customer service persons for one hour and twelve minutes to change my car details all they wanted to do is sell me a new policy or a temporary policy kept telling me they cant change the car insurance policy worst insurance company and experience i have had

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28th August 2018

YOUNG DRIVERS AVOID!! EXTORTION!!!

Anyone who has given this company 5* works for them...

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Anyone who has given this company 5* works for them 100%
I do not see any reason for anyone to give this company more than 2*s I have never experienced such extortion in my whole life.
I picked this company as it was my first car, first insurance blah blah blah. Nice and cheap, thought I was getting a good deal (minus the £500 deposit) didn't have a time restraint on the black box (big fat lieeeeee) ect.
I have been with this company since January and in that time my monthly direct debit hasn't gone up once but 3 times! I was paying £80 a month which I thought was a bargain, then it went up to £150 because I moved and they didn't tell me on the phone that I would be charged however I did receive an email 2 WEEKS LATER saying they had made a mistake and I owe them £450 for changing my address.
I also changed jobs and had the unfortunate pleasure of telling them I started commuting (£25 for the privilage of letting them know) and had to add miles onto my policy because my 4000 was no longer enough (new job requires about 14k per annum) an extra £700 later for 2000 extra miles bringing my direct debits to a whopping total of £291!!! And that's not even enough miles to get me to the end of my policy year!!!
As a single mum who works full time who needs a car for everyday life (as most people do) like dropping my child to school and driving to and from work, don't even talk about weekends as I'm scared to use my car for the fear of having to buy more miles, this company is helping my already thriving debt start salivating from every orophis. I have currently 646 miles left on my account and I'm 4 months from this hell ending!
The app barely works, the customer service is OK at best, direct debits dates can't be changed and you have to have a direct debit to even have a policy or they'll cancel you, no flexibility for payment arrangements.
The only reason I am currently still with them is I can't afford to pay off the rest of my policy to leave them! Please avoid at all costs, I am struggling ridiculously financially and this company is top 3 in my list of why!

While reading all this, just to summarise, I have had 2 cars with this More Than this year, the first was a Suzuki Alto 2006 (0.9l engine) and the second is a Nissan Micra 2001 (1l engine) and my insurance is nearly £4000!!!!!

To clarify, if I hadn't been such a cheap skate trying to find insurance the day before I needed it and paid that little bit extra a year, I would be paying 2000 a year instead of nearly 4000 and that will rise in the next month as I need to purchase more miles.

AVOID AVOID AVOID AVOID.

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12th August 2018

Not worth the time

Worst customer service I have ever received from a company, black box is a joke and don’t tell you in detail where you went wrong and doesn’t even work properly. They say you get money back but that can’t be more wrong, never receive the card and when ...

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Worst customer service I have ever received from a company, black box is a joke and don’t tell you in detail where you went wrong and doesn’t even work properly. They say you get money back but that can’t be more wrong, never receive the card and when you call up they say they can’t help you even though you wait an HOUR on hold to be told “not our fault we can’t help sorry” don’t waste your time spend abit more and get a better company

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