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They will cancel your insurance before even making a call

I made the admin error of emailing them the wrong doc to verify my no-claims bonus. Their token attempt at sorting out the problem was neither to send one single email or make one single phone call. They posted a letter that I missed and my goose was...

I made the admin error of emailing them the wrong doc to verify my no-claims bonus. Their token attempt at sorting out the problem was neither to send one single email or make one single phone call. They posted a letter that I missed and my goose was well and truly cooked. They cancelled my insurance and refunded me the remaining months and refused to allow me to send the missing doc and have me back with them. Now every insurance company wants to overcharge me because I have been refused by one of their mates- regardless of the reason. Their policy was cheap- and so was their service- which has ended up being very expensive for the rest of my car-insuring days. Avoid!

Paul CherrieLevel 1

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Worst Comapny in the World!

Morethan are a scam company that tried to over double my renewal price to £3000. They take advantage of young drivers and their customer service is useless. Its like speaking to a brick ...

Morethan are a scam company that tried to over double my renewal price to £3000. They take advantage of young drivers and their customer service is useless. Its like speaking to a brick wall.

They also scammed me of my no claims bonus and paid out someone on a claim where i was not at fault.

Save your self the hassle and avoid this company for insurance.

AaronLevel 1

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Can never log in

I can never sign in to my account I have changed my password loads of times, then try to log in a few days later , and it want let me. I want to buy a new car, to change my details on my account is free, but ring up and the charge u £25 pounds. I ...

I can never sign in to my account I have changed my password loads of times, then try to log in a few days later , and it want let me. I want to buy a new car, to change my details on my account is free, but ring up and the charge u £25 pounds. I think they do this on purpose. Has anyone else had this problem

Marky Level 1

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black box

a con from start to finish,do not use this company,stay away from the black box,once you have taken out the insurance,you have no option than to carry on,money making con

keepLevel 1

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Useless

Had been waiting for my no claims for a week ,when I called again I explained I needed it as my new insurance would cancel me .I was told it would take 2 days to come through email , but no a week later ! And when I called and said it’s a joke other c...

Had been waiting for my no claims for a week ,when I called again I explained I needed it as my new insurance would cancel me .I was told it would take 2 days to come through email , but no a week later ! And when I called and said it’s a joke other company’s do it there and then and asked to be put through to the department that do it I was told no ,if they ask again it’s going to take longer !!!!!!! When they finally sent it they sent it to the wrong email Address

Maisy WilsonLevel 1

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The pros and cons

As a new young driver I took up the cheapest insurance which was more than smart wheels....

As a new young driver I took up the cheapest insurance which was more than smart wheels.
To be honest, I can’t fault them for anything such as cancellations like others. My only fault with the ‘useage’ with the useage I just assumed it was just a curfew but later discovered you can only stop and start your car 6 times in 24 hours, you are also not allowed to drive long journeys, I got stuck in traffic one day after work coming home from my 25 minute journey took an hour and one minute to be exact and my useage score took the hit
Curfew is 11pm to 5am which is better than most boxes.

Speed tbh they let me go like 10mph over before marking me down
Smoothness, couldn’t fault that and I’m not the best drivers, I question how I passed daily hah

My only reason for cancelling was the useage as I like going on long journeys in the summer, and the 6 times stop and starting my car wasn’t convenient for me but if it is for you, I would recommend the box if you don’t mind the useable requirements

Leahm2722Level 1

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Awesome customer service and operations!

My insurance got cancelled due to me overlooking my policy details. My insurance got cancelled but I had great support and answers to my questions afterwards. Got an email a week later detailing my charges/fees which weren't much at all. Really good...

My insurance got cancelled due to me overlooking my policy details. My insurance got cancelled but I had great support and answers to my questions afterwards. Got an email a week later detailing my charges/fees which weren't much at all. Really good company.

JoshLevel 1

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Cancelled my car insurance policy with no notice at all!

Cancelled my car insurance policy with no notice at all! Said documents had been uploaded online which I explained there system doesn’t let me view online documents and comes up with an error message each time saying server exception!

JbatemanLevel 1

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I hate this company

More than smart wheels will take every penny they can from you, while having some of the worst customer service I've ever experienced. The app is rubbish and crashes every time I use it, and they threatened to cancel my policy because I was parking my...

More than smart wheels will take every penny they can from you, while having some of the worst customer service I've ever experienced. The app is rubbish and crashes every time I use it, and they threatened to cancel my policy because I was parking my car in a different postcode to the one stated, when in reality it was ten metres from my stated address. Talking to them on the phone is a painful and fruitless task, and I've spent a small fortune on topping up my miles after getting a job in a different county. If you have any choice, steer well clear of this horrible, exploitative company.

Unhappy CustomerLevel 1

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rip off add on charges ie want £25.00 just to take you money

went to buy add on miles wanted a £25.00 fee to take my money RIP OFF they call it admin fee if you went in a shop and brought a loaf bread and the asked for a £1.00 admin fee you would tell them where to stick it, almost makes you want to vote for J...

went to buy add on miles wanted a £25.00 fee to take my money RIP OFF they call it admin fee if you went in a shop and brought a loaf bread and the asked for a £1.00 admin fee you would tell them where to stick it, almost makes you want to vote for Jeremy Corbyn

paul betteridgeLevel 1

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Change of insurance

Totally useless!!! 5 phone calls ( each time having to explain what needed).Put on hold several times, got cut off several times and also tried online which also crashed. Only wanted to change my insurance onto a new car....surely that's an every day...

Totally useless!!! 5 phone calls ( each time having to explain what needed).Put on hold several times, got cut off several times and also tried online which also crashed. Only wanted to change my insurance onto a new car....surely that's an every day occurrence in insurance?? Very unprofessional, will never use company again. Overseas call centre. Hopeless, avoid if possible

JaneLevel 1

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DO NOT USE MORETHAN

MORE-THAN BLACK BOX INSURANCE- BEWARE...

MORE-THAN BLACK BOX INSURANCE- BEWARE !!!
DO NOT.. DO NOT TAKE OUT BLACK BOX CAR INSURANCE FOR A NEW DRIVER WITH MORE THAN !!!
WE TOOK OUT THIS INSURANCE FOR OUR SONE AND HE HAD A DRIVER IN SLOW TRAFFIC BRAKE IN FRONT OF HIM WHICH CAUSED HIM TO TOUCH HIS BUMPER AT AROUND 3 MPH ( according to the telematics black box), THIS WAS A CRASH FOR CASH SCAM YET MORE THAN HAVE PAID OUT THE FRAUDSTER ALMOST £3500.00 FOR A SCRATCH ON A BUMPER AND GET THIS...... ALL WITHOUT NOTIFYING MY SON AT ALL UNTIL WE ASKED AT RENEWAL WHY HIS PREMIUM WAS SO HIGH !?!!!!
MORE THAN WILL PAY OUT CLAIMS WILLY NILLY AND NOT LET THE POLICYHOLDER KNOW... WEBATE IN COMPLAINT PROCESS AS WE SPEAK WITH THE FCA AND OMBUDSMAN...

DO NOT USE MORE-THAN BLACK BOX INSURANCE !!!!

Paul BrookLevel 1

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SO NOT BUY MORETHAN INSURANCE

MORE-THAN BLACK BOX INSURANCE- BEWARE...

MORE-THAN BLACK BOX INSURANCE- BEWARE !!!
DO NOT.. DO NOT TAKE OUT BLACK BOX CAR INSURANCE FOR A NEW DRIVER WITH MORE THAN !!!
WE TOOK OUT THIS INSURANCE FOR OUR SONE AND HE HAD A DRIVER IN SLOW TRAFFIC BRAKE IN FRONT OF HIM WHICH CAUSED HIM TO TOUCH HIS BUMPER AT AROUND 3 MPH ( according to the telematics black box), THIS WAS A CRASH FOR CASH SCAM YET MORE THAN HAVE PAID OUT THE FRAUDSTER ALMOST £3500.00 FOR A SCRATCH ON A BUMPER AND GET THIS...... ALL WITHOUT NOTIFYING MY SON AT ALL UNTIL WE ASKED AT RENEWAL WHY HIS PREMIUM WAS SO HIGH !?!!!!
MORE THAN WILL PAY OUT CLAIMS WILLY NILLY AND NOT LET THE POLICYHOLDER KNOW... WEBATE IN COMPLAINT PROCESS AS WE SPEAK WITH THE FCA AND OMBUDSMAN...

DO NOT USE MORE-THAN BLACK BOX INSURANCE !!!!

Paul BrookLevel 1

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Scam

My 18 year old sons insurance was cancelled without us being informed, we are down £250, it was one excuse after the other from the unprofessional staff at the call centre, we received no straight answers. I would never recommend this company to a ...

My 18 year old sons insurance was cancelled without us being informed, we are down £250, it was one excuse after the other from the unprofessional staff at the call centre, we received no straight answers. I would never recommend this company to a young person. My son is distraut because of this company.

Mrs jLevel 1

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DO NOT CHOOSE MORE THAN!

If you're a young driver and choose to go with More Than Smart Wheels because they look cheap, DO NOT MAKE MY MISTAKE!! Their black box was inaccurate and unfair multiple times, if you need extra miles expect to pay out a huge chunk! (in my case, £670 ...

If you're a young driver and choose to go with More Than Smart Wheels because they look cheap, DO NOT MAKE MY MISTAKE!! Their black box was inaccurate and unfair multiple times, if you need extra miles expect to pay out a huge chunk! (in my case, £670 added onto my policy for 4000 extra miles due to new job further away). I eventually cancelled with them 9 months into my policy because I found a more cost effective company WITHOUT black box, to then get a letter from More Than saying I owe almost £400! I rang up and they confirmed all my payments had been made, but I had outstanding payment on the extra mileage I took out, which was NOT mentioned to me when taking out extra miles or cancelling my policy. Spent 20 minutes arguing and got nowhere with my CASE. I enquired about filing a complaint form and they said for it to be acknowledged it would have to go further and include court, and as a young driver that's normally something no teenager can afford or want to face!! AVOID AND SPEND THAT LITTLE BIT EXTRA ON A COMPANY WHO WON'T SCREW YOU OVER!!

youngdriverLevel 1

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DO NOT USE!!

DO NOT...

DO NOT USE!!
Shocking company and very dodgy. When you get near to renewal the black box starts issuing speeding notices and they use these to then increase your premiums. They refuse to investigate or give full details of the mystery offence. Might be ok as a one off but it’s not really worth the cost of having the black box fitted and removed.

Mark SimmsLevel 1

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DO NOT USE MORE THAN SMART WHEELS

DO NOT USE MORE THAN SMART...

DO NOT USE MORE THAN SMART WHEELS
Especially if you’re one of the MANY young people that parents live separately and you spend half you time at each address. Apparently i’m not allowed to stay at my dads overnight anymore or they will cancel my insurance because the car isn’t at my home (mums) address every evening!! How is this fair? I live half and half as most of us do but I register everything to my mums address, Its disgusting and i feel discriminated against. They send you threatening emails and letters through the post.. i’m sorry but how is the fact my parents are not together anymore my fault?? Also, they wont let you change your direct debit date (if you have to pay monthly) to make it more convenient for you & they won’t tell you the cancellation costs of your policy, so you can explore different options instead of staying with them & having to deal with their extremely rude customer services, unless you actually cancel.
They are the worst insurance company I’ve ever come across, no empathy, no understanding, no “treat each customer as an individual” just “Follow our rules exactly or we’ll threaten to cancel your policy which will ruin your chance of getting car insurance again” attitude. Trust me, even if it is the cheapest quote.. PLEASE pay the extra, it is not worth the stress or anxiety it causes. I wouldn't even give them a star if i could. More Than Smart Wheels, you are the WORST car insurance company about & i will be posting this on every review site to hope that other young drivers are not trapped for a year feeling that they do not have the freedom having a car should bring them.

DollyxoLevel 1

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Incompetent employees within the company.

My policy was cancelled without any further notice whatsoever, even though my payments were up to date. I receive an email on the day that my insurance was cancelled. Which was pathetic and unprofessional way to handle such situations . Anyways, I...

My policy was cancelled without any further notice whatsoever, even though my payments were up to date. I receive an email on the day that my insurance was cancelled. Which was pathetic and unprofessional way to handle such situations . Anyways, I rang them straightaway to find out the reason for cancelling my policy and after a thorough investigation, it confirmed that error was made by one of their employees who did not update their system. Which I was advised to wait between 24 and 48 hours for the policy to be reinstated.

I waited for 72 hours and no phone call was made therefore I decided to ring them again and ask them to explain why the delay in reinstating the policy and provide a valid reason for doing so. However, the unbelievable happened, this particular customer service team member disconnected the phone call; as she didn’t have any explanation to my questions; on why is it taking long to reinstate my policy and why was it cancelled in the first place without a thorough investigation? Adding to this, I even asked to speak to a manager but she went ahead and disconnected the call.

Not only am I frustrated but also very angry to the fact that I had to face a lot of inconveniences for the past few days in arranging taxis for my children school runs, especially when they attend different schools. I was also forced to catch a train to Leicester with husband and children, to visit my elderly mother in law who was hospitalised, including taxi rides to hospital from train station; all this occurred due to someone else’s mistake and yet do not want to own up to it which is the saddest part of it all!

Very unprofessional, no ethics and decency at all! There was no apologies at all, yet the employee had the decency to disconnect the phone call because she didn’t have answers to my questions.

Furthermore, according to another customer service team member the “system defaults itself if there was an error”. What a joke!

Nevertheless, my argument is; the system will not default itself unless they were not updated in the first place! It’s a simple logic!

Therefore, to my conclusion, so far this is the worst company to have insurance with, employees lack empathy and are not skilled enough, including the management teams. The whole company is sham! I wouldn’t even give one star but was required to enable carry on with my review. Definitely not worth it! Would definitely not recommend at all!

To all those whom have experienced this let’s all get together and name and shame this so called company.

Ashifa HusseinLevel 1

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if you drive like a granny and have issues its calm call em

its alright if you drive like a granny and call em up if you get low scores

Mateusz OberlandLevel 1

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Cancel insurance

DO NOT GO NEAR THIS INSURANCE THEY HAVE JUST CANCELLED MY DAUGHTERS INSURANCE 2 DAYS AFTER TAKING 330 QUID TO TOP UP HER MILES APPARENTLY FOR SPEEDING THRY ARE CHEEP INITIALLY BUT ID SAY PAY A BIT EXTRA AND GET INSURANCE FROM A BETTER COMPANY THEY...

DO NOT GO NEAR THIS INSURANCE THEY HAVE JUST CANCELLED MY DAUGHTERS INSURANCE 2 DAYS AFTER TAKING 330 QUID TO TOP UP HER MILES APPARENTLY FOR SPEEDING THRY ARE CHEEP INITIALLY BUT ID SAY PAY A BIT EXTRA AND GET INSURANCE FROM A BETTER COMPANY THEY HAVE WAITED TILL SHE IS MORE THAN HALF WAY THROUGH IT SO NOT GETTING ANY MONEY BACK CAN NOT STATE THIS ENOUGH DO NOT GO NEAR MORE THAN

Lynn kellyLevel 1

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