Rude call centre staff.....sounds like they are reading off of a script book. I was asked to contact DVLA na dgive consent for my license to be checked by MT ,and also they wanted a bank statement, and copy of driving license.

Called MT to ask why they needed so much personal information about me and was informed that all insurance companies have different levels, forms of checking customers details. I said I wasn't happy to provide all that they requested on grounds of... Read more

Called MT to ask why they needed so much personal information about me and was informed that all insurance companies have different levels, forms of checking customers details. I said I wasn't happy to provide all that they requested on grounds of GDPR legislation and operative was silent. She just kept repeating same old same old..I cancelled y policy with immediate effect and sought ut a different company who asked very little from me.... The emails I had from MT appeared like a Nigerian hoax email. The email address made me suspicious and the contents and requests for personal infomation just strengthened my belief that it was a hoax email, so I deleted it. When I mentioned this to said call centre woman she made no comment....get the feeling that I'm not the only customer who has raised these points by the response I got from Ms Happy...Wouldn't recommend this lot to anyone I thought a lot of.

Reviewed on 27th January 2022

Chris Farley

Awful Customer Service and so Rude

Everyone I have spoken to has been rude and unhelpful. They simply will not resolve my issue with no online access and tell me to try all day every day until it works! But it doesn't work which is the issue!!!!!!

Reviewed on 20th January 2022

Katie Griffiths

Broken system

Purposely drove more erratically and yet my score went up then next day drove calmly and it went down. How can I possibly keep a good score when I have to drive on roads with higher crash rates due to my job. Isn’t a good system

Reviewed on 7th November 2021

George Towse

Awful customer service

Despite having received written confirmation that we had cover in place More Than declined our claim saying we were not covered to drive abroad. 2months on they acknowledged they were wrong but another 6 weeks on they have done nothing to actually fix... Read more

Despite having received written confirmation that we had cover in place More Than declined our claim saying we were not covered to drive abroad. 2months on they acknowledged they were wrong but another 6 weeks on they have done nothing to actually fix the car. Over 5hrs spent on the phone over a dozen calls. Everytime they say someone will call you back tomorrow but they literally never do. They are Awful - avoid!

Reviewed on 9th October 2021

Carman

To expencive

Been with them for a few years and very little discount to a loyal customer

Reviewed on 15th September 2021

Christopher cowings

Value for money

Great customer service and value for money

Reviewed on 13th September 2021

Rhys lindsay

Do not pay out scammers

My vehicle broke down due it catching fire from under bonnet apparently if this is a mechanical or electrical fault it’s not covered !! ... Read more

My vehicle broke down due it catching fire from under bonnet apparently if this is a mechanical or electrical fault it’s not covered !!
Paid out right for policy and full comp with all the extras can NOT believe they are covered only for the body of the car it’s absolutely miss sold when signing up with them …. They have had my vehicle for over 2 weeks now and I have not received any update on my vehicle or if it’s covered !!! Had to contact them to be told they might have some answers regarding my vehicle Monday Don’t waste your money on a policy with this Company

Reviewed on 3rd September 2021

Colleen

Absolutely awful!

I'm abroad and been trying to get a foreign use extension for driving in Europe but after 2 hours on the phone (at expensive international rates) their 'customer service' staff still haven't got it through their thick skulls what I need. They keep... Read more

I'm abroad and been trying to get a foreign use extension for driving in Europe but after 2 hours on the phone (at expensive international rates) their 'customer service' staff still haven't got it through their thick skulls what I need. They keep putting me on hold, then disappear, and I have to start from scratch with each new phone call. Disgusting service, worst company ever!

Reviewed on 21st June 2021

Robert Stephan

Poor service!

Terrible service. Poor communication and nonexistent aftercare. Avoid!

Reviewed on 7th March 2021

Fay Naomi

Slightly cheaper, but please don't bother

From the start we found their communication and customer service is non existent. The reward card they talk about is a waste of time as you cant activate it to use the rewards. We have been trying for two months, and despite contacting them, its still... Read more

From the start we found their communication and customer service is non existent. The reward card they talk about is a waste of time as you cant activate it to use the rewards. We have been trying for two months, and despite contacting them, its still not activated. We would never deal with this company again. They are awful, avoid at all costs.

Reviewed on 7th February 2021

SteHol

Poor customer service, Poor Company

Points of... Read more

Points of grievance.

1. falsely advised my policy was on a 3 month hold from november until 28th january several times - was even issued a new direct debit schedule commencing january 2021
2. incorrectly notified about the policy cancellation with regard to point 1
3. falsely advised regarding overdue amounts ie £169.52 over due in november when my bank shows that at that point i have only missed the october and november payment
4. having the policy cancelled on the 11th without even a phone call to warn just 3 emails on the day of cancellation
5. forced to take unpaid time off from work and caring duties ( in a PANDEMIC) to attempt to have the whole mess sorted and get my policy reinstated.
6. failure of call handlers to actually call me back when they said the would
7. lack of respect shown and combative/abusive call handlers from south Africa
8. numerous blind transfers or just plain getting hung up on.

a formal complaint is in process

Reviewed on 12th January 2021

Oliver Kershaw-dickson

DIRECT DEBIT S UNREQUESTED

I have had a very stressful experience dealing with problem of direct debit payments. Two of my monthly premiums were not paid due to Morethan not requesting funds from my bank. I have today dealt with caring knowledgable staff who thankfully... Read more

I have had a very stressful experience dealing with problem of direct debit payments. Two of my monthly premiums were not paid due to Morethan not requesting funds from my bank. I have today dealt with caring knowledgable staff who thankfully resolved the issues and I was impressed by their attitude and genuine wish to help. My opinion on customer experience has improved

Reviewed on 24th November 2020

happy place

BEWARE SCAMMERS !

TOOK OUT CAR INSURANCE WITH MORE THAN BACK IN SEPT CANCELLED NEXT DAY DUE TO FINDING A DEAL WITH A BETTER INSURANCE COMPANY STILL AWAITING REFUND OF 493.66 WHICH THEY KEEP... Read more

TOOK OUT CAR INSURANCE WITH MORE THAN BACK IN SEPT CANCELLED NEXT DAY DUE TO FINDING A DEAL WITH A BETTER INSURANCE COMPANY STILL AWAITING REFUND OF 493.66 WHICH THEY KEEP PROMIS
ING TO PAY BUT STILL WAITING. STAY WELL CLEAR CONMEN AND THIEVES CALL CENTRE BASED IN SOUTH AFRICA. FINANCIAL OMBUDSMAN NOW DEALING WITH THEFT OF MY MONEY

Reviewed on 6th November 2020

Peter Edwards

AWFUL COMPANY!

Took car insurance out with more than and cancelled a couple of days later because I found a better deal elsewhere. I'm a very experienced driver in my 60s Trying to get a full refund is almost impossible ! Phoned them every day for 2 weeks asking... Read more

Took car insurance out with more than and cancelled a couple of days later because I found a better deal elsewhere. I'm a very experienced driver in my 60s Trying to get a full refund is almost impossible ! Phoned them every day for 2 weeks asking where is my refund ? To be told it's been actioned and returned to your card but it hasn't another occasion a rep told me it was sent in the post by cheque a couple of weeks ago. Again no it hasn't MORE THAN ARE BLATANT LIARS AND THIEVES COMPLETE CON COMPANY. NOW REPORTED TO TRADING STANDARDS AND PREPARING TO TAKE COURT ACTION AGAINST THEM FOR THE RECOVERY OF 493 POUNDS MORE THAN ARE THE WORST INSURANCE COMPANY I HAVE EVER DEALT WITH ! AVOID AT ALL COSTS ! DO NOT USE THESE SCAMMERS AND THIEVES ! I AM FUMING AT THE WAY IVE BEEN TREATED BY MORE THAN AND WILL NOT REST UNTIL THEY ARE FORCED TO GO OUT OF BUSINESS BY THE LEGAL SYSTEM

Reviewed on 25th October 2020

Peter Edwards

Shocking

Absolutely shocking of a company. Taken a year and half to settle my claim. Evan now it’s settled they are taking forever to finish everything else. Endless phone calls, endless emails and getting nowhere. Put you through to the wrong people c... Read more

Absolutely shocking of a company. Taken a year and half to settle my claim. Evan now it’s settled they are taking forever to finish everything else. Endless phone calls, endless emails and getting nowhere. Put you through to the wrong people constantly and have disgusting attitudes. Would NOT recommend to anyone

Reviewed on 17th October 2020

Jordan Pearson

Joke

Wouldn't even give 1 star if I could Absolute joke of a company, got car Insurance got 200 quid out of me for a deposit then told me there cancelling it with no warning that's when I phoned them, so yeah cancelled it all because I cancelled my... Read more

Wouldn't even give 1 star if I could Absolute joke of a company, got car Insurance got 200 quid out of me for a deposit then told me there cancelling it with no warning that's when I phoned them, so yeah cancelled it all because I cancelled my insurance with my previous insurance, never received anything from my deposit back SCAM OF A COMPANY SO AVOID!!!

Reviewed on 17th September 2020

K

AVOID AT ALL COSTS!

First year with them as I’m currently 6 months into this insurance company, they are a scam I got my insurance with them and put 5000 miles which I thought was the lowest amount, for the lady on the phone to not tell me the min and max which states t... Read more

First year with them as I’m currently 6 months into this insurance company, they are a scam I got my insurance with them and put 5000 miles which I thought was the lowest amount, for the lady on the phone to not tell me the min and max which states they should, used 2000 miles in 3 months as a first time driver you want to go explore and drive to places You’ve never been to before my insurance cost £72 a month which I could afford in my last job, then I added 2000 miles on to get to 7000 as they estimated I needed which I didn’t realise I didn’t so that was £200 odd pound upfront with a admin fee of £25 which took my direct debit upto £84 which was still a reasonable price, then enquired about business insurance And 3000 miles added on top and also enquired about changing my occupation to care assistant to then be told a quote of just under £1000 upfront with admin fees so of course I didn’t go for that job and told her to leave it , then month later my insurance went up to £97 to be told on the phone she added everything on and we was charged as I explained I was enquiring to be refunded £15 which was a joke really, then enquired about changing my address to a few miles down the road to be quoted £275 with a admin fee of £25 and my insurance to go up to £157 a month as apparently it’s a bad area compared to the one I’m living now even though it’s roughly the same area, then enquired about adding mileage once more as I’ve only got around 2400 left to last me till February 2021 and got qouted £387 upfront and a £25 admin fee for my insurance to go up to £173 something, I would not recommend at all even if you do 1mph over the speed limit you get a bad score your constantly checking your speedometer and if you go slow you get a bad score too, it’s a absolute joke suppose to be for affordable for young people and they just scan money out of you, even when I stayed at my partners house during lockdown due to working with the public in retail I didn’t wanna pass anything on to my parents I was staying there for roughly 3/4 months to prevent the spread , they only just informed me last week that they would cancel my insurance for the over night parking No communication just a text no email to say about a accident that I’d had which wasn’t my fault due to someone running up the back off me and I didn’t claim as not much damage they didn’t once get in touch with the 3rd party to see if they was claiming had to ring that persons insurance up myself to have the open claim took off had to call more than up my self to see what was going on still can’t get a temporary insurance on my parents car like I normally do to save my mileage when going long distance absolute joke , DO NOT
RECOMMEND PLEASE AVOID AT ALL
COSTS!! MONEY GRABBERS!!!

Reviewed on 25th August 2020

Leonnie

SCAM!!!! AVOID

This company is a scam, tried to charge nearly £400 for change of address and then also increased the purchase of extra miles to over £2000, how are youngsters expected to afford these extortionate prices especially during COVID, ... Read more

This company is a scam, tried to charge nearly £400 for change of address and then also increased the purchase of extra miles to over £2000, how are youngsters expected to afford these extortionate prices especially during COVID,
We now have a vehicle parked up and can no longer drive due to the above given quotes, absolutely disgusting

Reviewed on 25th August 2020

kaf

Scam artists in the extreme!

They charge £51 just to update your address, even if you move a few doors away. £25 for the admin fee and £26 for the address change itself. Insurance companies should be illegal. The fact we have to pay these crooks money is diabolical, but More Th... Read more

They charge £51 just to update your address, even if you move a few doors away. £25 for the admin fee and £26 for the address change itself. Insurance companies should be illegal. The fact we have to pay these crooks money is diabolical, but More Than even more so. They're the worst of the worst! If you need insurance, go with the Farmers Union. At least, there, the money spent is ethically used, and anyone can use them.

Reviewed on 20th August 2020

Jahred Love

ANNUAL RIPOFF

Every year MORE THAN put up my quote. I check the price comparison sites and tell them the competitive price. They then reduce their quote!

Reviewed on 14th July 2020

Howard Sleight