MORE THAN Car Insurance Reviews

Worst company ever!

Don’t fall in the same I trap I fell into! The price was very deceiving given that it was the cheapest insurance company for a new driver. Not only is their customer service poor, but the policy itself is terrible especially if you install a black b...

Don’t fall in the same I trap I fell into! The price was very deceiving given that it was the cheapest insurance company for a new driver. Not only is their customer service poor, but the policy itself is terrible especially if you install a black box. They will score your usage down if you’re stuck in traffic for over an hour and if you drive after 11. If you can avoid getting a policy with them and go for a better alternative do so with no hesitation as you will save yourself from unnecessary stress, knowing that you’re paying a higher amount for a better and more professional company!

Mariam Al-khafajiLevel 1

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Poor Service.

Having insured my vehicle with another company, after cancelling my renewal with More Than, I was repeatedly sent letters and then threats. Despite several phone calls and reassurances from telephone operators that my policy was cancelled I continued...

Having insured my vehicle with another company, after cancelling my renewal with More Than, I was repeatedly sent letters and then threats. Despite several phone calls and reassurances from telephone operators that my policy was cancelled I continued to receive letters from this company. Harassment and misery. Stay well away is my advice.

ChumleyWarner Level 1

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MORE stress THAN anything else

Absolute joke of a company and love with a great passion fu***** there customers up the ar** with there black boxes honestly they will shove it so far up there that it’ll be monitoring your heart rate MORE THAN your driving this company’s cheap for a r...

Absolute joke of a company and love with a great passion fu***** there customers up the ar** with there black boxes honestly they will shove it so far up there that it’ll be monitoring your heart rate MORE THAN your driving this company’s cheap for a reason, cause if they weren’t the cheapest they wouldn’t have any business, they well and truly F***** me up the A*** and took £1700 for the privilege avoid please don’t make the same mistake I did cause I’ve now got a sore ring and I’m skint with no insurance

Bob DolllleLevel 1

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Totally avoid

My driving is fine, I’m scoring 10/10 for speed and 10/10 for smoothness but because I use my car quite a lot (but still in the allocated mileage I was given) they mark you down so much so now my overall score is 2/10 purely for the fact I use my car a...

My driving is fine, I’m scoring 10/10 for speed and 10/10 for smoothness but because I use my car quite a lot (but still in the allocated mileage I was given) they mark you down so much so now my overall score is 2/10 purely for the fact I use my car a lot, i rang up as I didn’t feel like it was fair and they told me if I use my car more than 4 times in a day I will get marked down, it is very Hard to get your score back up, you make one little mistake and they will bring your score straight down, but you drive perfectly for 3 weeks straight and your score will not go up st all, its a joke my insurance is up until in April and I will not be returning with them, also I went to Skegness on holiday about 4 and a half hours away from me, my car broke down while I was away and had to be towed home on the back of a tow truck, the engine was off I had the keys in my pocket so I know it was definitely off but because the tow truck was speeding and not very smooth they marked my score all the way down and marked down my miles because my black box picked up th tow trucks driving, apparently more than reckon my engine was definitely on and they could tell I was driving, it wouldn’t even start so I don’t know how they can tell it was definitely used it got towed 4 hours back to my house because I couldn’t drive it ridiculous!

Emma PriceLevel 1

(1)

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dont expect More Than ZERO customer service

Found the company to be wholly unaccommodating and their contact procedure nothing but diversionary and obstructive. They Do not respond to emails and their phone system is an unfunny joke. Passed from pillar to post and only helpful when they want...

Found the company to be wholly unaccommodating and their contact procedure nothing but diversionary and obstructive. They Do not respond to emails and their phone system is an unfunny joke. Passed from pillar to post and only helpful when they want your money. Have had to threaten them with Data Protection Act and the Financial Ombudsman. AVOID AT ALL COSTS.

CHLevel 1

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Black box nightmare!

They need to either update their system or sort out the black boxes, ever since I had a new one installed my speed as been in the negative even though I have not once gone over the speed limit, either been at it or just below!

Jack CoyneLevel 1

(6)

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keep away

Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be...

Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be out of money like me within months and then having to find another insurance.The company is a big scam.Within a month of having the box fitted it was faulty and if your vehicle has not been driven for a while they send someone to check box saying its not working. In three months policy was cancelled and only reason given was because of driving style. Keep well away. Wish had read other reviews before taking insurance with them.

SKLevel 1

(5)

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Keep Away

Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be...

Worst insurance company I have ever encountered and I have been insurancing my car for over 40 years. Keep well away. Pay at little extra and get yourself a good reliable trustworthy company. Read their terms and conditions carefully or you will be out of money like me within months and then having to find another insurance.The company is a big scam.Within a month of having the box fitted it was faulty and if your vehicle has not been driven for a while they send someone to check box saying its not working. In three months policy was cancelled and only reason given was because of driving style. Keep well away. Wish had read other reviews before taking insurance with them.

SKLevel 1

(4)

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Worst company ever!!!

No one go with this company! Worst company I’ve ever dealt with,worst customer service, had car insurance off them no confirmation email to say I had cover, the Monday I was meant to have cover showed up as no insurance phoned them and they said it w...

No one go with this company! Worst company I’ve ever dealt with,worst customer service, had car insurance off them no confirmation email to say I had cover, the Monday I was meant to have cover showed up as no insurance phoned them and they said it was 13 different transactions ( as I previous tried but it kept knocking me off the payment page ) they said a new quote would of cost me the double amount, so I spoke to them and explained my suitation and it was nothing they could of done so I demanded all my information and payment to be taken off the system, A day later £450 was taken from my account but no email to say the insurance was confirmed, numerous of calls still no one did anything, said I was going to get an email 2/3 working days still nothing, now they phoned me saying they need proof of the money taken as they can’t see it on the account. Quick enough to grab your money but can’t do anything for you, avoid like the plague so glad I went with a different company and would rather pay the £30 more then go with this scam, fraud company!!!!

Bethan DaviesLevel 1

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Awful insurers. AVOID

I went with Smart Wheels for my first insurance as it seemed cheaper. It ended up being £2000 for the year and it was a rip off! £600 deposit and then £130 a month. For what? For poor customer service, unfair scores and faulty boxes. ...

I went with Smart Wheels for my first insurance as it seemed cheaper. It ended up being £2000 for the year and it was a rip off! £600 deposit and then £130 a month. For what? For poor customer service, unfair scores and faulty boxes.

They kept threatening to cancel my insurance if I didn’t let them check the black box... which I had never refused to let them do. They kept penalising me for speeding when I didn’t. The box is so sensitive that an emergency stop ruins your score. Suspiciously your scores get worse just before the end of the renewalperiod so you end up losing reward money. To top it all off... there IS a curfew even though they say there isn’t (11pm - your score drops to -10 if you drive past then) and they refuse to explain how they decide on how to score the different categories.

Avoid at all costs!

CpedLevel 1

(5)

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Fairly okay

Good in certain aspects, but slow when waiting on calls and dealing with claims but when dealt with was great

Katie Heywood Level 1

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Day light robbery

Tried taking £140-odd twice at start of policy, even though it was £73 monthly instalments . Got through to them after an hour . They said all was sorted and my next payment would be £73 on 14th September 2018 . I then received a letter on 17th Se...

Tried taking £140-odd twice at start of policy, even though it was £73 monthly instalments . Got through to them after an hour . They said all was sorted and my next payment would be £73 on 14th September 2018 . I then received a letter on 17th September that they cancelled my policy on 10th of September because I owed them £645 !!!!!!!!! They just plucked that figure out of the air! I was only with em for two months ! And I was effectively driving uninsured for a week without any knowledge of it! I’m only glad I didn’t stay with em any longer now I know all this . Avoid like the plague!

Kyle Richards Level 1

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Borderline Scam

They take your money and then give you warnings for offences with no means of appeal even with firm evidence provided they cancel the policy with no refund. They are acting fraudently avoid at all costs

AnonLevel 1

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Decided to buy a bike and store the car!

Let me sum up the...

Let me sum up the basics
Rate you down driving late at night, rate you down driving in traffic, rate you down if you over Rev the engine, rate you down if you go over 5mph, rate you down if you have to brake hard, to avoid cat/dog! Rate you down if you use the car more than 6 times in 24 hours, high excess if you need to buy more miles!
At this point I bought a bicycle and left the car locked up and not using it until policy ends.
Initially the low quote was a deal clincher but you really need to read small print plus read the reviews on here and trust pilot.
I don’t recommend the black box, it’s unreliable and cheap!

6709garyLevel 1

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Rip off

Took over £1000 deposit of my Granson then cancelled it without telling him

Thomas Oakley Level 1

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Take your money and run.

I cancelled my cover with them on the 15th August. They took £528.11 out of my bank on 24th August. I do not trust this company.

Derrick LovattLevel 1

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Terrible black box - cancelled insurance

I've had the insurance for around 3 months and the black box is constantly giving false speeding accusations. Recently they cancelled the insurance as i apparently did 50mph on a 30, which never happened. I do not recommend for younger driver at All.

AwaisLevel 1

(7)

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change car details

on the phone talking to three different customer service persons for one hour and twelve minutes to change my car details all they wanted to do is sell me a new policy or a temporary policy kept telling me they cant change the car insurance policy...

on the phone talking to three different customer service persons for one hour and twelve minutes to change my car details all they wanted to do is sell me a new policy or a temporary policy kept telling me they cant change the car insurance policy worst insurance company and experience i have had

markLevel 1

(5)

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YOUNG DRIVERS AVOID!! EXTORTION!!!

Anyone who has given this company 5* works for them...

Anyone who has given this company 5* works for them 100%
I do not see any reason for anyone to give this company more than 2*s I have never experienced such extortion in my whole life.
I picked this company as it was my first car, first insurance blah blah blah. Nice and cheap, thought I was getting a good deal (minus the £500 deposit) didn't have a time restraint on the black box (big fat lieeeeee) ect.
I have been with this company since January and in that time my monthly direct debit hasn't gone up once but 3 times! I was paying £80 a month which I thought was a bargain, then it went up to £150 because I moved and they didn't tell me on the phone that I would be charged however I did receive an email 2 WEEKS LATER saying they had made a mistake and I owe them £450 for changing my address.
I also changed jobs and had the unfortunate pleasure of telling them I started commuting (£25 for the privilage of letting them know) and had to add miles onto my policy because my 4000 was no longer enough (new job requires about 14k per annum) an extra £700 later for 2000 extra miles bringing my direct debits to a whopping total of £291!!! And that's not even enough miles to get me to the end of my policy year!!!
As a single mum who works full time who needs a car for everyday life (as most people do) like dropping my child to school and driving to and from work, don't even talk about weekends as I'm scared to use my car for the fear of having to buy more miles, this company is helping my already thriving debt start salivating from every orophis. I have currently 646 miles left on my account and I'm 4 months from this hell ending!
The app barely works, the customer service is OK at best, direct debits dates can't be changed and you have to have a direct debit to even have a policy or they'll cancel you, no flexibility for payment arrangements.
The only reason I am currently still with them is I can't afford to pay off the rest of my policy to leave them! Please avoid at all costs, I am struggling ridiculously financially and this company is top 3 in my list of why!

While reading all this, just to summarise, I have had 2 cars with this More Than this year, the first was a Suzuki Alto 2006 (0.9l engine) and the second is a Nissan Micra 2001 (1l engine) and my insurance is nearly £4000!!!!!

To clarify, if I hadn't been such a cheap skate trying to find insurance the day before I needed it and paid that little bit extra a year, I would be paying 2000 a year instead of nearly 4000 and that will rise in the next month as I need to purchase more miles.

AVOID AVOID AVOID AVOID.

Charlotte.Level 1

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Jacked the price up £400 at the final page for no reason.

Jacked the price up £400 at the final page for no reason. Called them and they kept trying to manipulate me into paying the higher price. I refused to proceed.

Max LewendelLevel 1

(4)

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