MORE THAN Car Insurance Reviews

Not even a one star company! Avoid avoid avoid

Absolute disgusting company taking advantage of young drivers giving an enticing quote and then bang on all the ridiculous charges afterwards! My nephew gets pinalised for not driving a lot because he doesn't want to pay £300 everytime he goes over ...

Absolute disgusting company taking advantage of young drivers giving an enticing quote and then bang on all the ridiculous charges afterwards! My nephew gets pinalised for not driving a lot because he doesn't want to pay £300 everytime he goes over his miles and then gets charged when he doesn't use them anyway and -10 usage!! Company should be ashamed of themselves should be investigated further!!

Selima SulemanLevel 1

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Avoid at all costs

Avoid at all costs Premiums go up if you drive at night dispight the fact there 'isn't a curfew'. Driving for more than an hour will make your premium go up. Terrible coverage Black box doesn't work properly. Terrible customer service

Luke PageLevel 1

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Parent peace of mind, so good.

My daughter is half way through her secoand year with More Than and as a parent it's superb. We can check her driving score and each time she gets a minus score she is very interested to find out where she went wrong. Any parent that is upset that...

My daughter is half way through her secoand year with More Than and as a parent it's superb. We can check her driving score and each time she gets a minus score she is very interested to find out where she went wrong. Any parent that is upset that heir child has had their insurance cancelled due to speed etc must be getting fibbed to by their offspring.
Our daughter goes off to uni ( only 30 miles) and we ask her to txt when she gets their - more often than not, she forgets. No probs for us because we can use the app to see exactly where her car is parked. I think the black box is superb and she gets her rewards because she earns them with her good driving.
Cheaper insurance and peace of mind - perfect.

Steve McCallanLevel 1

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Dreadful

When I have sorted out the problems more than have caused me I will be back to summarise everything at the moment I have wasted too much time just trying to sort out my insurance but please be warned useless company shame I even have to put 1 star

AnonymousLevel 1

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Bad scoring

Why am i given a -8 on smoothness while im in traffice during rush hour times? And im always staying in or under the speed limit why am I getting penalised getting -10 at a tesco car park doing 10mph?!

Fahim roshidLevel 1

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Awful totally destroy youngsters future

My daughter has a policy with me named on it , I have used the car a few times and when I've been with her driving she's good with speed she had couple of speed warnings over slightly and has now had her insurance cancelled...

My daughter has a policy with me named on it , I have used the car a few times and when I've been with her driving she's good with speed she had couple of speed warnings over slightly and has now had her insurance cancelled
With no chance of driving now as insurance will be through the roof
But I'm thinking maybe it was my driving causing the speed as I know she is good. But more than don't care I feel fines in place are better cancellation I can understand if have an accident or something
Feel totally ripped off and my daughter in shatters

Sharron AthertonLevel 1

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Poor customer service

After being promised a rewards card when joining and buying insurance, no rewards card came until 1 year and 8 months later. £58 had been taken off because the card had not been registered within the first three months of my insurance. I DIDNT HAVE ...

After being promised a rewards card when joining and buying insurance, no rewards card came until 1 year and 8 months later. £58 had been taken off because the card had not been registered within the first three months of my insurance. I DIDNT HAVE THE CARD UNTIL EARLY TWO YEARS LASTER - after phoning multiple times asking for it to be sent out. Phoned up and asked why this had happened as was greeted with rude staff and constant requests to call back or being passed on to other useless staff.

Kate Walsh Level 1

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Insurance got cancelled for "modifications"

When applying for the insurance I didn't think as a different radio would be a modification to the car therefore I didn't put it down. After having the insurance for about a week I arranged for the black box to be fitted. The man that turned up looked...

When applying for the insurance I didn't think as a different radio would be a modification to the car therefore I didn't put it down. After having the insurance for about a week I arranged for the black box to be fitted. The man that turned up looked at my car for a while and made some phone calls, he then came to the conclusion that the black box is not going to be fitted as; the radio has been changed, there is a small dent in the side and the parcel shelf had holes in it (due to the previous owner removing his speakers). When the man left he said to me to stay near the phone as the insurance company (more than) would contact me the same day, this did not happen. Also he said he would probably see me next week after I had changed the car to so that there was no modifications. After about 4 days I recieved a email saying my insurance would be cancelled and my details had been given out to a group of car insurance companies. They also said they would charge £300 as cancellation fee, as this was my first car the insurance was already expensive at £907 so my dad paid as a birthday present. He was not happy to hear that he would only be getting £607 back after only having insurance for under a month. I started looking for new insurance companies but now I have to declare that my insurance was cancelled, the next cheapest is now about £2000 more. This is why I would not recommend more than insurance to anyone !

BenLevel 1

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Black box inconsistent

Bought this insurance for my 17 year old daughter and me - foolishly thought 5000 miles would be enough and have had to pay another £360 to get through the year - my ...

Bought this insurance for my 17 year old daughter and me - foolishly thought 5000 miles would be enough and have had to pay another £360 to get through the year - my mistake..
I welcomed the black box because it was like an extra grumpy parent in the car. My daughter was initially proud of her 10 scores but there is no consistency on how to achieve them. The box lies. She went to work 4 miles away last week and the box says she was driving round for 4 hours?? Other time she has had a -10 score for usage, where she has driven from home, stopped for petrol, been to tesco and driven home - all in daylight, smoothly and within the speed limit.
Too many negative scores mean none of the promised discounts at renewal. More Than win - we lose... Will certainly be looking elsewhere in May.

E TuckerLevel 1

(2)

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Great

More Th>n they're great. Have tried Admiral and they were 2-3 times dearer every time I renewed so have never been insured by them

marina WilsonLevel 1

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STAY AWAY FROM THESE ROBBERS!!!!

young drivers stay away!! they use and abuse your good nature!!the cheap price is eye catching but in the long run, they scam...

young drivers stay away!! they use and abuse your good nature!!the cheap price is eye catching but in the long run, they scam you!!
please read through all comments DO NOT GIVE THEM YOUR MONEY

fourth time they stated they want to cancel me with NO VALID REASON!!

I have had to fight my corner each time. but this last time I'm taking it further!

AnonymousLevel 1

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More than more scam no rules they just seem to make them up

My son passed his test last June 2016 got more than smart wheels insurance. all fine with scores for 3 weeks then he got a -10 for speed. Rang up he thought he was in 40 zone but was a 30 oops ok the score has taken ages and ages to go up even though...

My son passed his test last June 2016 got more than smart wheels insurance. all fine with scores for 3 weeks then he got a -10 for speed. Rang up he thought he was in 40 zone but was a 30 oops ok the score has taken ages and ages to go up even though he's scored a constant +10 every journey for months. Then usage went down to 3.2 I rang it apparently does this automatically after 6 journeys.. which I kind of knew but when he stalled it on the way home on his 6th journey bang!! Usage 3.2. Smoothness varies depending how he drives some days it's low and he can't understand why some days it's 10 and he can't believe it as he had to slam on cos a car pulled out on him... I've spoken to more than numerous times and to be honest they are not forthcoming with the rules.. one time coming home from college there was a major event on the M62 so everywhere was gridlocked it was the 2nd journey of the day and an 8.4mile trip this took 1 hour 35 minutes as traffic bad... Usage 3.2 I rang they said journeys over an hour will be penalised... Next long delay I told him to pull over and switch off before the hour came up.... He did this. Strangely this didn't register ignition off so usage again down to 3.2. I rang they couldn't understand this.. I said it registers a new journey when he stalled making his 6th trip 7 but not when he pulls over... No answer from them... So after numerous phone calls and trials by my son these are the facts..
1, if you do more than 6 journeys within 24 hours your usage goes down
2, if you drive for over 62 minutes your score goes to 8.3 after 63 minutes it's 5.6 after 64 minutes it's 3.2 even if it's your first journey.
3 if you switch off and on after about 45 minutes of driving knowing you will be queueing for more than the hour it rarely registers a new trip.
4 if you drive anytime between 11pm and 5am you'll get hammered though I haven't managed to test if this is incremented say after 10pm you'll get 8.3 usage or whatever... But I'm sure judging by the rest of the rules I know about they will hammer you for this too
7. the 24 hour driving period doesn't have a start and end time it's a rolling 24 hours eg. you set off to work Monday 7.45 am that's 1 you go to shop for lunch that's 2 you go back to work that's 3 you drive home but stop for fuel that's 4 you've got fuel and go home that's 5 the next morning it's icy so you start your car at 7.20 to defrost and set off that's 6 journeys then you call at shop on the way to work at 7.35 that's 7 then you continue to work effectively on your 8th journey within 24 hours... Your usage will be 3.2 or less by doing nothing at all wrong.
These are facts I've learned and I'm still waiting for them to call me back when he got 3.2 usage on his 5th journey within 24 hours... They couldn't explain that one and were supposed to call me back last week..

Hope this helps some of you
Regards.
Mum of sensible 18 year old whose trying his best to get good scores

Sharon walkerLevel 1

(8)

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A bunch of scammers

My daughter took car insurance out with this company as they seemed reasonable on the comparison websites but little did we know that we would be robbed of her hard earned money!!! She had a black box fitted then less than 3 months into the policy we...

My daughter took car insurance out with this company as they seemed reasonable on the comparison websites but little did we know that we would be robbed of her hard earned money!!! She had a black box fitted then less than 3 months into the policy we had an email and letter to say her policy was being cancelled due to speeding. I was in the car with my daughter at the the black box recorded this false information and NO WAY was she SPEEDING!!!!!!! They cancelled her policy but two days before it was due to be cancelled they took another monthly payment which we have no refund for and cancellation charges to pay on top. STAY AWAY FROM THIS COMPANY. THEY ARE SCUM WHO RIP YOUNG DRIVERS OFF. Now my daughter cannot afford to insure her car as the premiums are sky high to the policy being cancelled. Will be contacting Watchdog about this.

kate2500@hotmail.co.ukLevel 1

(6)

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Absolutely appalling

Words can't describe how angry this insurer has made me. I pay 1700 to insure my car with a black box. The black box then goes ahead to give me negative scores for driving at night. I will start the day with a positive score, I drive for the day, get...

Words can't describe how angry this insurer has made me. I pay 1700 to insure my car with a black box. The black box then goes ahead to give me negative scores for driving at night. I will start the day with a positive score, I drive for the day, get positive scores for that day, and then my overall score will suddenly become a negative... I called the customer service team about this; they were useless. They were rude, didn't atall listen to my complaint and didn't didn't know atall what they were doing. Honestly so disgusted that as a 17year old I pay this much for insurance and get the treatment I did.

Kieran BondLevel 1

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Really getting annoyed now with the scoring system

Getting annoyed with the scoring system, don't get how it works?? Gone down to -3, even though it says that I'm doing okay in all the areas every time I go out. How do I go about getting this sorted out?

JLevel 1

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Joke company! Hating every minute!!

This is my first year driving and the only reason I picked this 'insurer' for my 2002 1.4 skoda fabia was because of the initially low insurance of £1600 per year with a black box. Little did I know until my measly 4000 miles were practically gone ...

This is my first year driving and the only reason I picked this 'insurer' for my 2002 1.4 skoda fabia was because of the initially low insurance of £1600 per year with a black box. Little did I know until my measly 4000 miles were practically gone that I was going to be paying £300 per 1000 miles purely because of my driving score being low! I drove like a saint in my first few months as I was new and wanted a good driving score only to realise no matter what I did the score remained negative and just slowly got worse.... Judging by everyone else's reviews about driving score and conning people and cancelling their insurance with charges the list goes on I think more than needs to be investigated by watchdog because they clearly aren't in the business of helping new drivers just robbing them! I have spent £2500 in the space of this year now because of extra miles which has left me financially struggling at awkward times of the year only to find out my sister passed her test and got a 2001 1.2 KA insured with ingenie for £1200 with a black box, 10,000 miles, breakdown cover, courtesy car and she actually gets rewarded for her driving! I feel genuinely robbed by this insurance and the only reason I am sticking with these con artists is to complete the year and get my no claims so I don't have to start all over again with expensive insurance from a joke company such as more than smart car. BIGGEST MISTAKE OF MY LIFE USING THIS INSURANCE HONESTLY DONT DO IT YOUVE BEEN WARNED!!!!!!

Ash SmithLevel 1

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DISHONEST, SCAM OF A COMPANY!!

...

DISHONEST, RIP OFF COMPANY!!
passed my test 1st august 2016 and took a policy out with them the same day. They came back cheapest on comparethemarket.com. when i did my quote on comparethemarket.com i added my farther as a SECOND driver on MY car. The total cost was around £118 a month after a deposit of almost £700. I clicked to prociede and my dad who has meen driving 25 years and done policies online for years checked i had done everything legally and correctly. He spent an hour going over everything tripple checking it and needed to make no changes. We clicked to take the policy out and paid what we needed to pay and boom my car was insured. They then sent a letter and email after the 14 days cancelation period saying i had apparantly put i had three years no claims?! I never did, not even for my dad. They wacked an extra almost £900 on top of the policy making monthly payments almost £200 per month! They took the next payment of almost £200 anyway even though i argued it was a fault still on their part as little did they know i screen shotted everything when we did the policy. They blamed comparethemarket for the error still but no return of the extra they took off me which i was relient for other bills which left my account overdrawn!
I then moved house and rung to change my address and they wacked an extra £1000 onto my monthly payments making them unafordable! I had no choice but to cancle my policy with immediate affect and sell my car due to also loosing my job through pregnancy! They calculated the cancelation fee to be £270 to which i agreed to pay. They told me they would contact me within 14 days to take payment but never did nor did they take payment even though it sat there for 9 weeks!!
I have now just had a phone call from a dept company chasing me for this money that i now dont have due to having a baby due in 12 weeks!
They also took over three weeks to fit the black box, gave me falce appointments to which i waited in for a total of 9 days for them to not turn up and tell me they had no appointments that day. Finally on the 10th day they came out first thing and fit the box.

Thes stress really is not what i need being heavily pregnant!!

and yes i am a young driver.

AVOID AVOID AVOID AVOID!!!!!!!!!!

Beth TindallLevel 1

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Great custermer service and easy to use website

I signed up to car insurance from more than and I was very happy with the price I got. The website was also excellent for managing my account and when I spoke to customer service to ask if they could send my document they were very polite and sorted...

I signed up to car insurance from more than and I was very happy with the price I got. The website was also excellent for managing my account and when I spoke to customer service to ask if they could send my document they were very polite and sorted me out.

First impressions very good and happy to recommend them!

shahzadLevel 1

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No Problems

I have held a policy with More than for possibly ten years now. When I bought a second car they mirrored my full no claims bonus on the NEW policy. Fantastic!! The company have always been helpful on the phone too.

JohnLevel 1

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46% Car Insurance Increase after a NON FAULT ACCIDENT

My premium has risen by 46% because I have had a Non Fault Accident. I queried why my premium had risen and was told that it always rises on having an accident and she also told me I only had a 2 star policy. Don't know what this means as I have a...

My premium has risen by 46% because I have had a Non Fault Accident. I queried why my premium had risen and was told that it always rises on having an accident and she also told me I only had a 2 star policy. Don't know what this means as I have a fully comp car policy with maximum No Claims Discount. Last time I insure with them!!

david evansLevel 1

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