They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The... They did accept a claim and pay out, but I had to do the chasing and keep checking that things were progressing as promised. The people I spoke to on the phone were friendly and helpful. Read more Read less

Avoid like the plague! Once they have your money they just walk away from any claim, i.e. they outsource this crucial part of their business... Avoid like the plague! Once they have your money they just walk away from any claim, i.e. they outsource this crucial part of their business to a third party called BVS. BVS is meant to validate a claim but instead off addressing the claim they are only interested in under cutting the claim. Also the reviews on this company are horrendous. I will be reporting both companies to the insurance ombudsman as well as writing to Which the consumer champion. If you find yourself having to make a claim ensure you get everything in writing or else you will find yourself in the situation he said she said. Read more Read less

When I had to make a buildings ins claim. They were very helpful, Prompt in responding kept me informed constantly , I had the claim... When I had to make a buildings ins claim. They were very helpful, Prompt in responding kept me informed constantly , I had the claim settlement before the work was completed. Very easy service and customer service reps excellent Read more Read less

I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid very prompt each time which is a relief at a stressful and upsetting time Read more Read less

My dog went in for an operation we were quoted £1100 for the operation to remove the lump and have the lump tested for cancer,... My dog went in for an operation we were quoted £1100 for the operation to remove the lump and have the lump tested for cancer, we paid the 20% excess and then more than split this operation into 2 operations so that they could charge us 2 excess payments which came to 500 quid even though he only had one op. I will not renew with them again and If you don’t want to be ripped off I suggest you steer clear of these rip off merchants. Read more Read less

I was with more than pet insurance for 14 years for my cat, and I got another kitten and added her to the policy. I... I was with more than pet insurance for 14 years for my cat, and I got another kitten and added her to the policy. I only ever claimed once in 14 years for a kidney scan a few years ago, which was a slight hassle. However, I have to rate this company as low as possible due to the fact they would not cover my kitten for a dental problem as they claim due to the breeders negligence I am not covered. It was not just this, they passed me over to the fraud team in which I was heavily questioned and made out that I put my kitten on the policy to make such a claim! Even though I had already paid for 14 years for my other cat!! I was very disappointed with this outcome and the way they made me feel, as I had been ripped off by a breeder and got accused of fraud for it… disgusting service , would never recommend to anyone , rather, I would warn people not to use this pet insurance as it would appear they will do anything to get out of paying anything! Waste of money, I calculated the amount I spent in 14 years and it more than covered the bill I needed covered for my poor kitten with genetic mutations, so this was disgusting to be accused of fraud! Very disappointing, I wish I could get my money back for all those years I paid 64 per month!! (More than my own life insurance) I see the logic in the name “more than” as you pay more than you ever will get back for your poorly animal! Read more Read less

We bought a pet insurance for a friend who adopted our cat. We asked to post the policy details to the friend who is in... We bought a pet insurance for a friend who adopted our cat. We asked to post the policy details to the friend who is in her 80s. We chased for weeks and despite confirming the address and name of the policy holder they “refused to post the papers for privacy reasons”. Never dealt with a team with such a lack of understanding what privacy means. We never asked to disclose any personal information and only asked to send some papers to the policy holder whose address and name was on the policy. Only when we made a formal complaint the poorly trained employees finally agreed to post the necessary documents to the policy holder. Read more Read less

my roof tiles blew off in a storm, and broke my skylight around £2000 worth of damage. they sent a surveyor who was an arrogant... my roof tiles blew off in a storm, and broke my skylight around £2000 worth of damage. they sent a surveyor who was an arrogant awful person. the claim was rejected blaming my roof. it was a STORM, whats the point in house insurance? i hate his guts. he also didn't follow procedure and no one told me it had been rejected until i called up weeks later. also, it still classed as a claim. Read more Read less

I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir... I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top up. I had to query it to get confirmation of 2000 top up. Monthly usage emails. Then an email saying I was running out of miles. I replied that I wasn't. They replied that indeed I wasn't. No apology. Then an email saying I had run out of miles. I replied that I hadn't. They replied O yeah, you haven't. You still have **** miles left. Again, no apology. Absolutely the worst outfit I've ever come across. No wonder they're going out of business. Read more Read less