MORE THAN reviews

MORE THAN reviews
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Review summary
People rate this company as Poor based on 483 product reviews
Latest positive rating
Freezer insurance they paid out without any issues.
Freezer insurance they paid out without any issues. No receipts were required and they paid out within a few days. :)

Latest negative rating
Excellent under RSA - but now rubbish
I have had pet insurance with More Than for almost 13 years and am currently paying over £240 per month! When it was administered by... I have had pet insurance with More Than for almost 13 years and am currently paying over £240 per month! When it was administered by RSA, the claims handling process was excellent - simple to do on-line - quick to settle - and you could track progress of the claim by accessing your account. Since Admiral took over, it has been nothing short of a disaster. Tried to submit a claim on 10 Sept - on-line form wouldn't recognise the policy number. It turned out that when the new policy started in January, this year, the policy number was changed and no one bothered to tell me. Said they would send out letter again - it's just arrived - with the same RSA Policy Number that I had originally!! Everyone is blaming 'new computer systems'. Submitted claim eventually - and not having had any form of acknowledgement that they had received the claim for two days, rang this morning to make sure they had got it. Was told, initially that they hadn't and I was asked what the Claims Number was - I didn't have it because the system doesn't generate one - contrary to what the claims handler was saying. Then.....surprise,surprise - he suddenly found the claim - and once again blamed "this new computer system we are still getting used to". And how long are they going to use that excuse - they've been dealing with More Than Pet insurance for almost a year! Obviously the claim has still to be settled but I not holding out much hope of seeing that happen anytime soon. What a deplorable state of affairs. I'm seriously thinking of cancelling the insurance and funding any further expense myself. Read more Read less

About MORE THAN
MORE THAN is a well-established insurance provider that was launched in 2001, offering a range of different insurance products.
Are you looking for the perfect insurance to keep you covered? Our MORE THAN insurance reviews can help you decide if it’s the right option for you.
If you’re considering taking out an insurance policy with MORE THAN, check out our reviews first. Find out which inurance policy holders have with MORE THAN and how satisfied they’ve been so far. Learn more about the benefits of being a MORE THAN member. All of this and more can be found in our MORE THAN reviews
MORE THAN claims to be "grounded in the values of modernity, individuality, perspective, purposefulness, clarity and integrity." Do you agree? Read and write reviews to help increase trust and transparency in Financial Services.
MORE THAN at a glance
Reviews for MORE THAN
Showing 11 of 483 company reviews • Last reviewed within 7 days
Excellent under RSA - but now rubbish
I have had pet insurance with More Than for almost 13 years and am currently paying over £240 per month! When it was administered by... I have had pet insurance with More Than for almost 13 years and am currently paying over £240 per month! When it was administered by RSA, the claims handling process was excellent - simple to do on-line - quick to settle - and you could track progress of the claim by accessing your account. Since Admiral took over, it has been nothing short of a disaster. Tried to submit a claim on 10 Sept - on-line form wouldn't recognise the policy number. It turned out that when the new policy started in January, this year, the policy number was changed and no one bothered to tell me. Said they would send out letter again - it's just arrived - with the same RSA Policy Number that I had originally!! Everyone is blaming 'new computer systems'. Submitted claim eventually - and not having had any form of acknowledgement that they had received the claim for two days, rang this morning to make sure they had got it. Was told, initially that they hadn't and I was asked what the Claims Number was - I didn't have it because the system doesn't generate one - contrary to what the claims handler was saying. Then.....surprise,surprise - he suddenly found the claim - and once again blamed "this new computer system we are still getting used to". And how long are they going to use that excuse - they've been dealing with More Than Pet insurance for almost a year! Obviously the claim has still to be settled but I not holding out much hope of seeing that happen anytime soon. What a deplorable state of affairs. I'm seriously thinking of cancelling the insurance and funding any further expense myself. Read more Read less
Freezer insurance they paid out without any issues.
Freezer insurance they paid out without any issues. No receipts were required and they paid out within a few days. :)
Products from MORE THAN
Car insurance (discontinued)
by MORE THANMore Than has stopped selling new car insurance policies.
Car insurance (discontinued)
by MORE THANMore Than has stopped selling new car insurance policies.
Home Insurance
by MORE THANAlthough not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a...
Home Insurance
by MORE THANAlthough not legally required, home insurance is vital for protecting your home and belongings. With a wide range of insurers on the market, finding the right one can be a...
Pet Insurance
by MORE THANBefore taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet...
Pet Insurance
by MORE THANBefore taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet...
Smart Wheels
by MORE THANAs a young driver, finding a suitable insurance policy can be a challenge. With a variety of providers offering policies tailored for new drivers, how can you be sure which...
Smart Wheels
by MORE THANAs a young driver, finding a suitable insurance policy can be a challenge. With a variety of providers offering policies tailored for new drivers, how can you be sure which...
Travel Insurance
by MORE THANDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Travel Insurance
by MORE THANDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Landlord Insurance
by MORE THANDoes MORE THAN landlord insurance do a good job protecting your property? Read and write our Smart Money People MORE THAN landlord insurance reviews and you will help other landlords...
Landlord Insurance
by MORE THANDoes MORE THAN landlord insurance do a good job protecting your property? Read and write our Smart Money People MORE THAN landlord insurance reviews and you will help other landlords...
Van Insurance
by MORE THANFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Van Insurance
by MORE THANFor many van owners, their van is used for everday driving as well as work, meaning that choosing the best van insurance to keep it on the road is essential....
Life Insurance
by MORE THANDo you want to find out what life as a MORE THAN life insurance customer is like? Now you can! Read MORE THAN life insurance reviews at Smart Money People...
Life Insurance
by MORE THANDo you want to find out what life as a MORE THAN life insurance customer is like? Now you can! Read MORE THAN life insurance reviews at Smart Money People...
Business Insurance
by MORE THANMORE THAN business insurance reviews can help you to find out what other businesses think about having an insurance policy with MORE THAN is like. How easy to understand are...
Business Insurance
by MORE THANMORE THAN business insurance reviews can help you to find out what other businesses think about having an insurance policy with MORE THAN is like. How easy to understand are...
Student Insurance
by MORE THANWhen living at home, your belongings are likely covered under the homeowner’s contents insurance, so when moving away to university, it’s important to consider taking out a student insurance policy....
Student Insurance
by MORE THANWhen living at home, your belongings are likely covered under the homeowner’s contents insurance, so when moving away to university, it’s important to consider taking out a student insurance policy....
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