MORE THAN Smart Wheels Reviews

  Ratings based on 5 reviews       Last review 10 months ago    

Looking to see if Smart Wheels from More Than is right for you? Read our reviews from regular users like you to see what people are saying about this black box insurance for young drivers. Already have experience with More Than’s black box technology? ...

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Looking to see if Smart Wheels from More Than is right for you? Read our reviews from regular users like you to see what people are saying about this black box insurance for young drivers. Already have experience with More Than’s black box technology? Leave a Smart Wheels insurance review of your own and help out other parents who might be deciding on whether to use this technology for their children’s policy!

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What are people saying in their reviews?

Customer Service

40% of feedback is Process related

Customer profile

Top Age Profile: 18-24

Top Channel Preference: App

Your Smart Wheels Reviews

5 reviews

Review MORE THAN's Smart Wheels now

A Surprisingly Positive Experience

I never thought my life would come to writing a good review of an insurance company but here we... Read more

I never thought my life would come to writing a good review of an insurance company but here we are...
You'd think that a black box policy at a low (relatively speaking) price of around £1k for a new driver living in a rural area is risky but I can honestly say I haven't had any major issues.
I had to make a glass claim in July - this was paid without dispute.
I had to top up miles. £140 for 1000 miles is still daylight robbery but my fault for not guessing correctly and could have been much worse.
Customer service has always been good and resolved my problems quickly and they were honest and fair in responding to my queries.
Now, the big question: the box. It was actually not too bad and judged speed, smoothness (the box can't get this right for its life), and usage. Speed is probably the only one that is really going to raise eyebrows. As long as you don't speed excessively or too often, they won't give you a headache and certainly enough legroom for the odd garage that takes it for a 'test drive' around the Nurburgring.
I spent a year with them and have now moved to a non-box policy with another company (my renewal price was more than my new policy - shop around!) and, overall, I have had a great first year on the open roads. Thank you More Than for being fair and good luck to all new drivers!

Reviewed on 11th December 2020
Michael Penston's avatar
Michael Penston

AVOID AT ALL COSTS

I have been with More Than Smart Wheels for 3 years, have no claims at all and a +7.0 driver score, but they increased my bill from £625 to £825 blaming it on the pandemic and saying I live in a bad area. EXUSE ME?? I have proof I am a very sensible r... Read more

I have been with More Than Smart Wheels for 3 years, have no claims at all and a +7.0 driver score, but they increased my bill from £625 to £825 blaming it on the pandemic and saying I live in a bad area. EXUSE ME?? I have proof I am a very sensible road user and this is how you reward me?????? I was also quoted £550 by Admiral... WITHOUT A BLACK BOX!!!
Also my 'rewards card' with over £120 on it never arrived in the post so I lost all that.

AVOID AT ALL COSTS

Reviewed on 15th July 2020
Chris's avatar
Chris

DO NOT BUY- APPALLING

MORE-THAN BLACK BOX INSURANCE- BEWARE... Read more

MORE-THAN BLACK BOX INSURANCE- BEWARE !!!
DO NOT.. DO NOT TAKE OUT BLACK BOX CAR INSURANCE FOR A NEW DRIVER WITH MORE THAN !!!
WE TOOK OUT THIS INSURANCE FOR OUR SONE AND HE HAD A DRIVER IN SLOW TRAFFIC BRAKE IN FRONT OF HIM WHICH CAUSED HIM TO TOUCH HIS BUMPER AT AROUND 3 MPH ( according to the telematics black box), THIS WAS A CRASH FOR CASH SCAM YET MORE THAN HAVE PAID OUT THE FRAUDSTER ALMOST £3500.00 FOR A SCRATCH ON A BUMPER AND GET THIS...... ALL WITHOUT NOTIFYING MY SON AT ALL UNTIL WE ASKED AT RENEWAL WHY HIS PREMIUM WAS SO HIGH !?!!!!
MORE THAN WILL PAY OUT CLAIMS WILLY NILLY AND NOT LET THE POLICYHOLDER KNOW... WEBATE IN COMPLAINT PROCESS AS WE SPEAK WITH THE FCA AND OMBUDSMAN...

DO NOT USE MORE-THAN BLACK BOX INSURANCE !!!!

Reviewed on 8th November 2019
Paul Brook's avatar
Paul Brook

Terrible

Unfairly treated, my insurance was threatened with cancellation because my car had a stripe on it, which the black box installation guru took offence at and decided that it would increase the speed of my car or the likelihood that it will be stolen. A... Read more

Unfairly treated, my insurance was threatened with cancellation because my car had a stripe on it, which the black box installation guru took offence at and decided that it would increase the speed of my car or the likelihood that it will be stolen. A 90s heap of rubbish is doubled in value due to a stripe is it???

After removing the stripe and grovelling for a second chance to get in the company good books, i was set for a year of insurance with the company (I couldn’t afford anyone better at the time). When it came time to increase the mileage of my insurance policy, i was told to pay up £300 for 1000 miles. Yes that’s right, that’s almost 30p/mile, before I’ve even put fuel in the car. My current insurance company charged me £30 for 2000 more miles.

Overall, if you hate customer service, think that fair treatment is overrated and enjoy hassle, go with MoreThan for your black box car insurance. Haven’t I sold them to you? Well i’d Highly recommend paying that little bit more for a company who are respectable and reasonable.

Reviewed on 17th January 2019
Josh's avatar
Josh

Cowboys

Please do not give this mob any money. Total con merchants. We were mucked about initially when insuring my sons first car. i sent two sets of No claim bonus for myself as a named driver. After fifteen e mails they said it was not valid. They wanted a... Read more

Please do not give this mob any money. Total con merchants. We were mucked about initially when insuring my sons first car. i sent two sets of No claim bonus for myself as a named driver. After fifteen e mails they said it was not valid. They wanted a current NCB. I got one from my other car insurers. They then said that was invalid because in their T&C they will not accept a current NCB!!!!!!! Added 163.53 to our policy and upped the direct debit amount by 25.00 per month. I called and they were totally disinterested. You have been warned. Leave well alone.......More Than Insurance, More Than Smart Wheels.......

Reviewed on 6th December 2017
Steve Cleary's avatar
Steve Cleary