Direct Line Car Insurance Reviews

  Ratings based on 288 reviews       Last review 1 month ago    

Direct Line car insurance reviews on Smart Money People come from drivers like you! You can read these honest Direct Line car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our ...

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Direct Line car insurance reviews on Smart Money People come from drivers like you! You can read these honest Direct Line car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Direct Line before, you too can write a short Direct Line car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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288 reviews

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Passengers cover for personal accident if drivers fault does no exist!

No cover is possible for passengers personal accident if driver at fault!

Reviewed on 3rd May 2022
Google User's avatar
Google User

Loyalty

Don't be fooled that directline are the cheapest or best insurance for vans . I had a renewal letter informing me that my van premium was increasing from £158 upto £262 , rang them for them to tell me that they where 100% confident that was the best pric Read more

Don't be fooled that directline are the cheapest or best insurance for vans . I had a renewal letter informing me that my van premium was increasing from £158 upto £262 , rang them for them to tell me that they where 100% confident that was the best price I could get only for me to go onto a comparison site and get it with Lloyd's bank for almost £100 CHEAPER .
So much for customer loyalty after using then for 15 yrs they can take a running jump

Reviewed on 2nd April 2022
Donny Savins's avatar
Donny Savins

I was treated absolutely DISGUSTING by a complaints manager

I was treated absolutely DISGUSTING by a complaints manager. I’d been lied to by various members of the claims team about why they weren’t giving a like for like car whilst mine was in for repair, as they did in the simmer with another non-fault accident Read more

I was treated absolutely DISGUSTING by a complaints manager. I’d been lied to by various members of the claims team about why they weren’t giving a like for like car whilst mine was in for repair, as they did in the simmer with another non-fault accident I was expecting some common courtesy and empathy. NO NOT THIS ONE, HE SPOKE TO ME LIKE SOMETHING FROM UNDER HIS SHOE & SAID HE WASN’T UPHOLDING MY COMPLAINT. I couldn’t believe how I was treated, after a week of no end of stress with being told different stories by various claims handlers. I’m
now having to go to the Ombudsman.

Reviewed on 14th December 2021
Janine Horsfield's avatar
Janine Horsfield

Had a bad experience with directline

I had a car accident in Glasgow 300 miles away from home at 3pm on Saturday I parked the car up in a safe place. Then rang directline to report the accident. At 4pm what the lady forgot to mention was directline closes at 5pm so I was left to spend the ni Read more

I had a car accident in Glasgow 300 miles away from home at 3pm on Saturday I parked the car up in a safe place. Then rang directline to report the accident. At 4pm what the lady forgot to mention was directline closes at 5pm so I was left to spend the night in a bus shelter. Due to the fact they recovered my car. With all my stuff in it. I managed to get a hire car with out directline help.
Thats when the real problem started I had a call from the engineer. From minute get go felt like I was dealing with a dodgy car trader. He offered me penny's on the pound for the car telling me how its old and now worth anything . Basically forcing me to except his offer. Only for me to find out the car was worth over 3000 and I got 2300 what a joke after complaining they offered me 2650 can not believe how they have ripped me off Basically told me to take it. In the most rudest manner. Would not recommend. Okay to take are money for years. Only to show there true colour when you need them. Zero stars will not be renewing.

Reviewed on 16th November 2021
Fa Afs's avatar
Fa Afs

Car Insurance

Have been with Direct Line for several years and have found them to be very competitive

Reviewed on 2nd October 2021
Valerie Footer's avatar
Valerie Footer

Good Product and price

Have you for several years without big annual increases. Reduction for another car plus home insurance.

Reviewed on 2nd October 2021
Graham Squire 's avatar
Graham Squire

Satisfactory customer service

When getting quotes for car insurance with breakdown Direct Line provided a policy that appears to match the previous provider, but for a considerably cheaper quote. Their website was customer-friendly and they seem to have the public image of a fair and Read more

When getting quotes for car insurance with breakdown Direct Line provided a policy that appears to match the previous provider, but for a considerably cheaper quote. Their website was customer-friendly and they seem to have the public image of a fair and reasonable company.

Reviewed on 3rd September 2021
Andy Keen's avatar
Andy Keen

Excellent service

Two of our vehicles were damaged in one incident. Direct Line dealt with it sympatheticly and speedily to a satisfactory conclusion. Their staff were exemplary.

Reviewed on 11th May 2021
Stephen Gerlis's avatar
Stephen Gerlis

No fault claim expected to pick up and drop off hire car (40 mile round trip)

Horrendous experience sorting out a no fault claim and definitely not renewing my car insurance with Directline!! Please be aware that if a hire car is required, you will be expected to pick it up and drop it off after your car is repaired. That would ha Read more

Horrendous experience sorting out a no fault claim and definitely not renewing my car insurance with Directline!! Please be aware that if a hire car is required, you will be expected to pick it up and drop it off after your car is repaired. That would have meant a 40 mile round trip for me and I would have needed the assistance of another driver. The car hire company and car repair company are two different companies in different locations. After a big fuss, they agreed to drop off and pick up the hire car from my home address but surely it should be taken as read that car hire includes home delivery? Is this the new normal? At one point (no fault claim), they actually suggested that I had my repairs done through the other party's insurance so I could have a hire car dropped off at my house! The car hire company they use is absolutely awful too. (Enterprise). Here is their scam... Enterprise will encourage you to agree to taking a bigger car than is stated in your insurance and they start asking questions about the accident and ask for the other party's insurance details. Their scam is that they will claim back the additional cost of the car upgrade from the other party's insurance. They didn't explain why they needed the other party's insurance details and what they were doing or what I was agreeing to. It took over three hours of calls between Direct Line and Enterprise to arrange the hire car home delivery and to be able to see through the fog of the Enterprise scam. What if I had agreed to the car upgrade and the other party's insurance company refused to pay for the upgrade? Enterprise then said that my car insurance would increase even though it was a no fault claim etc. These are two awful companies to deal with, very shady and Direct Line are not offering a good standard of service if you need a hire car.

Reviewed on 22nd April 2021
Chris's avatar
Chris

Sickening

Your location Direct Line 14-18 Cadogan St, Glasgow G2 6QN Insurance agency Big Al 45 points 4 minutes ago My car was scratched when I was having a meal. I asked "DIRECT LINE" for advice and they said I would be cheaper repairing it myself. I Read more

Your location


Direct Line
14-18 Cadogan St, Glasgow G2 6QN
Insurance agency
Big Al
45 points
4 minutes ago
My car was scratched when I was having a meal. I asked "DIRECT LINE" for advice and they said I would be cheaper repairing it myself. I just renewed my insurance and my price has increased by £220 as "DIRECT LINE" said I made a claim! No I didn't I repaired it myself out my own bank. "BOYCOTT DIRECT LINE" I am going to continually post this on all review sites I can find. "DIRECT LINE" crooks don't go near: Professionalism, Quality, Responsiveness, Value My car was scratched when I was having a meal. I asked "DIRECT LINE" for advice and they said I would be cheaper repairing it myself. I just renewed my insurance and my price has increased by £220 as "DIRECT LINE" said I made a claim! No I didn't I repaired it myself out my own bank. "BOYCOTT DIRECT LINE" I am going to continually post this on all review sites I can find. "DIRECT LINE" crooks don't go near 1 : Professionalism, Quality, Responsiveness, Value My car was scratched when I was having a meal. I asked "DIRECT LINE" for advice and they said I would be cheaper repairing it myself. I just renewed my insurance and my price has increased by £220 as "DIRECT LINE" said I made a claim! No I didn't I repaired it myself out my own bank. "BOYCOTT DIRECT LINE" I am going to continually post this on all review sites I can find. "DIRECT LINE" crooks don't go near 1

Reviewed on 29th March 2021
Direct crooks's avatar
Direct crooks

Excellent service

In all the years of driving (50 years)have never had such excellent service from any insurance company,had a slight misshap today at 13 00 everything sorted by 16 00 thank you well done direct line will recommend to anyone

Reviewed on 3rd March 2021
Sheila Stark's avatar
Sheila Stark

2.5 months for repair

Had an accident Sep 4th, they booked a pick up for the car on the 23rd of September, 3weeks later, while the sensors were all failing and I didn’t feel safe to drive my son in that car. The day of scheduled pick up the garage they selected to fix our car Read more

Had an accident Sep 4th, they booked a pick up for the car on the 23rd of September, 3weeks later, while the sensors were all failing and I didn’t feel safe to drive my son in that car. The day of scheduled pick up the garage they selected to fix our car calls to inform us they can’t pickup the car because they don’t have the parts. Waisted my day on that day. I wanted to take my car to the car manufacturer dealership but they said if you do so, you have do the estimate yourself and we will only give you the car rental for one week only. Basically making it difficult to convince me to send the car to their chosen garage. Car was finally picked up on Sep 30th. 2 weeks later, the car is not ready and garage keeps telling us it’s being washed for few days. Finally the garage admits that they can’t reset the sensors software and it has to go to the manufacturer dealership. Their first availability was Nov 11. So my car which is an electric car was sitting in theist garage for weeks while I had to pay congestion charges to go to central London or take a cab to avoid the charge. Because they don’t give you an electric rental. I was told they give us £10 for everyday that it takes to fix my car more than the one week promised time. So 2.5 months later my car will be delivered tomorrow but received £70 compensation for all these days that I didn’t have my car, paid petrol that I didn’t need to, congestion charges that I didn’t need to pay with my electric car and cab costs that I didn’t need to pay. All this time they failed to mention there is a maximum of £70 to be paid to the client for compensation. Miserable service. Wouldn’t recommend them. They didn’t confirm with the garage if they are qualified to work on my car just looking to save money

Reviewed on 13th November 2020
Rozita's avatar
Rozita

Avoid

WOW SO MY REVIEW HAS BEEN REPORTED on trustpilot BY DIRECT LINE BECAUSE I AM TELLING THE TRUTH AND THEY CAN NOT ACCEPT, WELL I HAVE ALL THE CALL RECORDED AS WELL SO #Direct Line do not worry i can prove what i wrote, Had accident and it was my fault, no Read more

WOW SO MY REVIEW HAS BEEN REPORTED on trustpilot BY DIRECT LINE BECAUSE I AM TELLING THE TRUTH AND THEY CAN NOT ACCEPT, WELL I HAVE ALL THE CALL RECORDED AS WELL SO #Direct Line do not worry i can prove what i wrote,
Had accident and it was my fault, no 3rd party involved, i was asked to give statement and evidence which i did, i request my car should be repaired on my own choice of garage but they refusing to send instruction to my garage and offer me to take my car on my own expensive and ask the garage to give estimate, even DL know that they have to instruct the garage first but refusing it. now they refusing to give me hire car and refusing to instruct my garage and the case handler(Jennie) told that if i called or complaint that should be directed to her, she said that i am not allowed to speak to anyone apart from her even she lied and gave me wrong information, now she is bulling me saying that under which law it says that no one can go though my belonging without my consent.
I made complaint and that complaint went to her to investigate and she will not stop bullying me until the claim is settle but at later DL might compensate me.
She knows what she is doing is wrong but she can not say it and she has been pushed by someone in DL to do that such as, not give me hire car, not send instruction to the garage to repair the car, give me wrong information, let the garage to go through my belonging, delay the claim, refused to speak to someone els, etc.
Even if i call to ask for DL t&c my call will be transfer to her and then her words are their t&c. Basically she has to tell me who i can speak to and who i can not, she has to decide what i can have and what i can not. For now i can not speak or complaint to anyone and i can not have anything.
I have comprehensive insurance with DL from 5 years, paid guarantee hire plus,
Under their t&c says if i choice to repair my car with my own choice of garage i will have hire car for 21 days, she refused to send the instruction to my garage until now and she saying that i had my car for 21 days because i chose to use my own garage so now still she will not send instruction to the garage and she will not give me hire car.
Better stay away from this company and it will be my last year with them even i paid yearly

Reviewed on 3rd November 2020
Shafiq Gulbaz's avatar
Shafiq Gulbaz

AVOID

Please whatever you do, go with someone else, save yourself months of issues. They are terrible at doing anything! You have to chase it up and you have to do all the work. Avoid!

Reviewed on 9th October 2020
Dgri's avatar
Dgri

Efficient, and terrific value

I got an online quote from Direct Line for a new Tesla. The quotation was miles better than the best quote on a price comparison site. The online chat agents were great in translating that into a policy and insurance certificate. Helpful and efficient Read more

I got an online quote from Direct Line for a new Tesla. The quotation was miles better than the best quote on a price comparison site. The online chat agents were great in translating that into a policy and insurance certificate. Helpful and efficient

Reviewed on 16th September 2020
Geoff Holman's avatar
Geoff Holman

Inconsiderate in the extreme

I cancelled a car policy as my mother, the car user, had died. I advised them that the bank account was closed and to send a refund to me by cheque. Instead they have sent the money to the closed bank account and now expect me to contact the bank to get i Read more

I cancelled a car policy as my mother, the car user, had died. I advised them that the bank account was closed and to send a refund to me by cheque. Instead they have sent the money to the closed bank account and now expect me to contact the bank to get it back or wait until it otherwise materialises. They did not ask about probate and if they had I could have provided a copy of the grant showing me as the legal beneficiary of the money. Their insurance product may be good but their customer care at difficult times is horrendous.

Reviewed on 1st September 2020
Paul Hopkinson's avatar
Paul Hopkinson

Lovely customer service

Very helpful and easy to understand!

Reviewed on 28th August 2020
Lmxson's avatar
Lmxson

Fantastic, thorough and cheap

Insured on multiple cars, cheap anyway but the no claims discount makes it even more worthwhile. 10/10

Reviewed on 23rd August 2020
Ben Reid 's avatar
Ben Reid

Great service

Prompt, efficient and friendly , I would recommend to friends and family.

Reviewed on 5th August 2020
Stewart Fraser's avatar
Stewart Fraser

Fantastic

Excellent customer service and competitive prices. Discounts are provided with multi cover and they don’t seem to charge loads for extras like other companies. Very impressed.

Reviewed on 27th July 2020
Christine Grainge's avatar
Christine Grainge