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Direct Line: Car Insurance reviews

Based on 336 reviews, last reviewed 24th Feb 2024
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Latest highest rating:


Decent Black-box Policy When I had a black box policy with Direct Line, I actually found this quite good and beneficial to use to save on the price of the premium and not hav... Read more Reviewed on: 30th August 2023
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Latest lowest rating:


Worst company ever for my car insurance! Worst company ever for my car insurance! Reviewed on: 20th February 2024

About the Car Insurance

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (336)

Car insurance renewal

Been with direct line for 6 years always had amazing service. I got my. Renewal price. For car insurance And it was the most expensive Price I ever had. They Wasn't happy to reduced it. . Really disappointed With them. So sad to leave them but given me no option Also got my house insurance. With them. Which I will be changing to. They are not loyal any more. To valued customers always had. A trusting. Reliable. Service with them always recommended them. But all that will change. Very very. Upset. And disappointed with them Reviewed on: 24th February 2024
Nichola c's avatar
Nichola c

Worst company ever for my car insurance!

Worst company ever for my car insurance! Reviewed on: 20th February 2024

20 years as a customers and they treat you like dirt.

Direct Line have caused me incredible amounts of stress and led to a big fine and 6 points on my license after a system error caused them to delete my insurance. Following this deletion, they failed to communicate with me that my insurance had been cancelled leaving me without insurance until I was pulled over, totally unaware of what had happened. I’ve been with them 20 years and all I asked for was a letter admitting they’d made a mistake. They refused to do this. I was even happy to waive compensation and free insurance, but they wouldn’t help still. DON’T EVER USE DIRECT LINE - they are a horrible company. Reviewed on: 15th January 2024
James T's avatar
James T

Rubbish customer service

Asked for quote for 2 cars,advisor didn’t know what rear reversing sensors were or panoramic roof on car.Got quote £1400 for the 2 cars.Went with LV in the end £530 for both cars.Hubby was on phone with direct line for at least 1 hour.Absolutely shocking wouldn’t ever bother with them again Reviewed on: 1st January 2024

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