Direct Line Car Insurance Reviews

Ratings based on 256 reviews Last review 2 days ago

Direct Line car insurance reviews on Smart Money People come from drivers like you! You can read these honest Direct Line car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through...

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Direct Line car insurance reviews on Smart Money People come from drivers like you! You can read these honest Direct Line car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Direct Line before, you too can write a short Direct Line car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

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3 18
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Your Car Insurance Reviews (256)

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1st April 2020

I was assaulted an my car stolen and no help and blamed by direct line

Hi...

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Hi everyone
This Direct Line Car Insurance they are not serious My solicitor it’s taking them to court

I have been with direct line for more than a year and I have been their customer for several years


I was trying to sell my Audi TT last week
I advertised on a gumtree
Someone asked to view the car to buy the car
He asked to meet us at Chiswick where my friend lives

The strange buyer tested the car and starting talking about negotiations
Suddenly he pushed my friend to the ground and drove off
The police arrived and after some questions just gave the crime reference number

After that we called my direct line car insurance for help
The direct line asked us all the questions and the day after they blamed us for let the keys on the ignition and therefore CAN NOT PAY for any losses
I have told them that at any point or moment the car was not abandoned and was a planed assault
So what’s the point to sign for a full comprehensive insurance fire and theft??

So this direct line insurance people that they are crooks and not helping at all
I could get killed or stabbed??
You direct line I was telling you the truth and because of telling you the truth you are refusing to help me

So people be aware of this direct line car insurance they are not good they will blame you
In my all life I have never ever claimed for any theft or car accidents
No consideration for the customers after you pay every month for your insurance when you need help from them you will get false accusations and instead of the the victim they will call you the fraudster

Thank you Claims direct car insurance
This it’s the way you are treating me as a criminal

I have got my property insurance with this direct line I need also to cancel as I don’t trust them

I do not recommend any one to deal with this insurance


Regards

E Barreto

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18th February 2020

Avoid if you value your sanity

Do not even try to get a quote from Direct Line Insurance if you value your...

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Do not even try to get a quote from Direct Line Insurance if you value your sanity.
Unfortunately, I realised the extent of dissatisfaction of their customers and potential customers when I read the comments of their customers. This was after I tried to get a quote from them and to my horror they declined to give me a quote! Then patronised me by saying that of course I can apply again when my circumstances change.
When I asked them what circumstances had to change, their unbelievable answer was that their decision is based on their underwriting criteria and I was not allowed to know the factor or factors that resulted in their decision!
In other words I can reapply when these factors personal to me which are secret to me change. No doubt any sane and reasonable person can see the ridiculous, unfair and stressful position forced on the unlucky people who try to get a quote from them.
Whilst I accept that they have a right to offer insurance (Or not) to whoever they prefer, it is their total disregard for the impact of their decision on their potential customers and their refusal to concede that people should be able to ask on what basis a decision has been made that may have potential impact on their future insurance application.

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10th September 2019

Amazing service

My car was smashed into whilst parked outside my house and the driver ran off after writing off two other cars in the process, the police wouldn't take my car and had the fire brigade move the car to the side of the road, I called Direct Line at 1am...

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My car was smashed into whilst parked outside my house and the driver ran off after writing off two other cars in the process, the police wouldn't take my car and had the fire brigade move the car to the side of the road, I called Direct Line at 1am and they had someone come out to collect the car for me that night, they managed to repair it, and a few weeks later when another issue came up on the car I called, they had someone come out with a courtesy car for me while they took mine in to be looked at and fixed, when I took it to my garage they woudln't even look at it for 2 weeks and offered no courtesy car. Direct line really did offer a fabulous service and I'd love to use them again, if my premium doesn't go up too much EEEKK!

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4th September 2019

Super Easy Great Price

I’ve been with Direct Line before and left due to them hiking the price constantly. Checked back a year later and the price was very reasonable and better than any insurer through any comparison website. Also offer discount due to having house insurance

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I’ve been with Direct Line before and left due to them hiking the price constantly. Checked back a year later and the price was very reasonable and better than any insurer through any comparison website. Also offer discount due to having house insurance

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20th August 2019

Excellent, helpful when you need them

Someone drove into the back of my car earlier this year and Direct Line has been great helping me sort everything out, making sure I had an appropriate hire car (the first one I was offered was a smart car and I had to try and get a toddler in the...

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Someone drove into the back of my car earlier this year and Direct Line has been great helping me sort everything out, making sure I had an appropriate hire car (the first one I was offered was a smart car and I had to try and get a toddler in the back! They immediately upgraded me to a more suitable car).

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13th August 2019

Affordable, convenient and quick Insurance.

The website is easy to use and understand. For a 20tear old driver with no no claims bonus, I was offered a pretty decent price (Without a black box) which is absolutely amazing. ...

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The website is easy to use and understand. For a 20tear old driver with no no claims bonus, I was offered a pretty decent price (Without a black box) which is absolutely amazing.

However this insurance didn’t offer a lot of deals/ discounts or an incentive.

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11th August 2019

Direct Line First Class Service

Every time I need to contact Direct Line to make a change to my policy, there are always low waiting times to get through to an advisor. They have several options online to use as well as phone which is convenient and any issues are usually resolved...

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Every time I need to contact Direct Line to make a change to my policy, there are always low waiting times to get through to an advisor. They have several options online to use as well as phone which is convenient and any issues are usually resolved then and there.

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