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Direct Line: Car insurance reviews

View other Direct Line products
3.99
Based on 370 reviews, last reviewed 25th Sep 2026
600% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
25%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
19%

Latest highest rating:

4

satisfactory I had a good quote from Direct Line- the cheapest I could find . It was quite easy to sort out. Reviewed on: 4th September 2026
gwen's avatar
gwen

Latest lowest rating:

1

Avoid Direct Line at all costs. Avoid Direct Line at all costs. Had a car crash and agreed to use their 'approved repairer', did an absolutely horrific job, they had the car back a s... Read more Reviewed on: 25th September 2026
Karis's avatar
Karis
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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (370)

Avoid Direct Line at all costs.

1
Avoid Direct Line at all costs. Had a car crash and agreed to use their 'approved repairer', did an absolutely horrific job, they had the car back a second time to rectify their works and actually did nothing other than send it back to me and swear down the phone. Raised a complaint with Direct Line and had an 'external engineer' come to look at the car to agree on what works were acceptable. Turns out both the 'approved repairer' and 'external engineer' are both part of the Direct Line Group. An absolute con and I am now left with a vehicle, that I'd only purchased 3 weeks prior to the crash, that is not to an acceptable standard. Reviewed on: 25th September 2026
Karis's avatar
Karis

satisfactory

4
I had a good quote from Direct Line- the cheapest I could find . It was quite easy to sort out. Reviewed on: 4th September 2026
gwen's avatar
gwen

Very expensive

3
Very expensive compared to others Reviewed on: 3rd September 2026
Mr Norman currie's avatar
Mr Norman currie

Beware with this company

3
Prices are not competitive and high renewals are offered only to be reduced when they are confronted with a loss of business-basically unethical practice/customer exploitation Reviewed on: 3rd September 2026
Andy E's avatar
Andy E

Good value for money

5
We bought a direct line car policy after comparing prices using a comparison website. Very happy with the price and policy. We have used direct line in the past and found them good to deal with. Reviewed on: 21st August 2026
Francis B's avatar
Francis B

Quick and easy car insurance quote.

5
Quick and easy car insurance quote. Reasonable price. Reviewed on: 20th August 2026
thm1988888's avatar
thm1988888

ok overall but long wait to speak to someone and not...

4
ok overall but long wait to speak to someone and not the cheapest either Reviewed on: 20th August 2026
Andy E's avatar
Andy E

Good price, easy to arrange.

5
Good price, easy to arrange. They also have an app so it is easy to find your details if needed. Reviewed on: 20th August 2026
Chris W's avatar
Chris W

Best value on the market and a smooth customer exper...

5
Best value on the market and a smooth customer experience throughout the onboarding process Reviewed on: 20th August 2026
Matt's avatar
Matt

Good value for money

5
I haven’t had to claim thankfully but with a phone call about renewal they reduced the premium significantly. Very pleasant and professional to deal with. Reviewed on: 20th August 2026
Catherine Prendergast's avatar
Catherine Prendergast

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