Tackle your big money questions with our Money Bites podcastListen now

Direct Line Car Insurance Reviews

Ratings based on 253 reviews Last review 1 month ago

Direct Line car insurance reviews on Smart Money People come from drivers like you! You can read these honest Direct Line car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through...

Read Full Description

Direct Line car insurance reviews on Smart Money People come from drivers like you! You can read these honest Direct Line car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Direct Line before, you too can write a short Direct Line car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

5 123
4 78
3 17
2 5
1 30

Your Car Insurance Reviews (253)

Get Product
10th September 2019

Amazing service

My car was smashed into whilst parked outside my house and the driver ran off after writing off two other cars in the process, the police wouldn't take my car and had the fire brigade move the car to the side of the road, I called Direct Line at 1am...

Read more

My car was smashed into whilst parked outside my house and the driver ran off after writing off two other cars in the process, the police wouldn't take my car and had the fire brigade move the car to the side of the road, I called Direct Line at 1am and they had someone come out to collect the car for me that night, they managed to repair it, and a few weeks later when another issue came up on the car I called, they had someone come out with a courtesy car for me while they took mine in to be looked at and fixed, when I took it to my garage they woudln't even look at it for 2 weeks and offered no courtesy car. Direct line really did offer a fabulous service and I'd love to use them again, if my premium doesn't go up too much EEEKK!

Get Product
4th September 2019

Super Easy Great Price

I’ve been with Direct Line before and left due to them hiking the price constantly. Checked back a year later and the price was very reasonable and better than any insurer through any comparison website. Also offer discount due to having house insurance

Read more

I’ve been with Direct Line before and left due to them hiking the price constantly. Checked back a year later and the price was very reasonable and better than any insurer through any comparison website. Also offer discount due to having house insurance

Get Product
20th August 2019

Excellent, helpful when you need them

Someone drove into the back of my car earlier this year and Direct Line has been great helping me sort everything out, making sure I had an appropriate hire car (the first one I was offered was a smart car and I had to try and get a toddler in the...

Read more

Someone drove into the back of my car earlier this year and Direct Line has been great helping me sort everything out, making sure I had an appropriate hire car (the first one I was offered was a smart car and I had to try and get a toddler in the back! They immediately upgraded me to a more suitable car).

Get Product
13th August 2019

Affordable, convenient and quick Insurance.

The website is easy to use and understand. For a 20tear old driver with no no claims bonus, I was offered a pretty decent price (Without a black box) which is absolutely amazing. ...

Read more

The website is easy to use and understand. For a 20tear old driver with no no claims bonus, I was offered a pretty decent price (Without a black box) which is absolutely amazing.

However this insurance didn’t offer a lot of deals/ discounts or an incentive.

Get Product
11th August 2019

Direct Line First Class Service

Every time I need to contact Direct Line to make a change to my policy, there are always low waiting times to get through to an advisor. They have several options online to use as well as phone which is convenient and any issues are usually resolved...

Read more

Every time I need to contact Direct Line to make a change to my policy, there are always low waiting times to get through to an advisor. They have several options online to use as well as phone which is convenient and any issues are usually resolved then and there.

Get Product
21st July 2019

No hassle when youre at your worst

You never can tell how good an insurance company is until you need to make a claim. I did 47k worth of damage to my 3 week old mid life crisis car. Direct line we’re on the ball and sorted pretty much everything out for me. They extended the courtesy c...

Read more

You never can tell how good an insurance company is until you need to make a claim. I did 47k worth of damage to my 3 week old mid life crisis car. Direct line we’re on the ball and sorted pretty much everything out for me. They extended the courtesy car for another few days so that I was able to pick my second midlife crisis car up from the dealership.
Money was transferred to my account within 2 days of me sending the Vo5 to them for the old car. Was able to put the new car on the policy without any issues.
I tend to avoid cheap insurance for this exact reason, you don’t want to be arguing over little details when you make expensive mistakes. I’ve recommended them several times recently, and will be staying with them when I renew providing they don’t put the premiums up too much over the market average. I’m happy to pay a bit more to stay with them.
Also dropped a laptop about 18 months ago at home, and they allowed me to get it repaired myself (MacBook Pro Touch Bar just after it had come out) at the Apple shop and submit the receipts - again a pleasure to deal with.

Articles related to Direct Line