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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.92 (358 reviews)

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3.92

Based on 358 reviews, last reviewed 8th Jul 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

20%

Latest highest rating:

5

Efficient and supportive They were efficient and supportive when my car was damaged. The call handlers and drivers were polite and friendly. I was kept informed throughout. Reviewed on: 8th July 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (358)

Overpriced

Car insurance is overpriced. I got quoted £570 from direct line and £315 with 3 other companies for the same details. Not impressed. Reviewed on: 24th March 2015

very well thought out company

i recently bought car insurance for the first time was very pleased with the level of service and help Reviewed on: 24th March 2015

Best By Far!

I have tried many times to better my Car Insurance price provided for me by Direct Line but no other brand comes close! Reviewed on: 24th March 2015

Good value for money, excellent customer service

Having taken out the insurance policy earlier this year, do far I'm very happy. I had to modify the policy which they allowed me to do on the phone without any charges. Think they are as good as they claim. Reviewed on: 24th March 2015

Good service provided by direct line.

Good service provided by direct line as my car insurance provider and would recommend. Reviewed on: 24th March 2015

good for multiple insurances

good discount for insuring more than 1 car with them Reviewed on: 24th March 2015

very helpful call centre staff

Always understanding and helpful Reviewed on: 24th March 2015

Poor rewards for no claims

9 years no claims, why am I getting a premium increase? I've no points and have never claimed yet the price of the quote for my renewal has increased from last year. I'm going to leave these guys. Reviewed on: 9th February 2015

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