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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (354 reviews)

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3.58

Based on 354 reviews, last reviewed 26th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (354)

Good service provided by direct line.

Good service provided by direct line as my car insurance provider and would recommend. Reviewed on: 24th March 2015

good for multiple insurances

good discount for insuring more than 1 car with them Reviewed on: 24th March 2015

very helpful call centre staff

Always understanding and helpful Reviewed on: 24th March 2015

Poor rewards for no claims

9 years no claims, why am I getting a premium increase? I've no points and have never claimed yet the price of the quote for my renewal has increased from last year. I'm going to leave these guys. Reviewed on: 9th February 2015

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