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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 4.10 (369 reviews)

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4.10

Based on 369 reviews, last reviewed 4th Sep 2026

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

25%

19%

Latest highest rating:

4

satisfactory I had a good quote from Direct Line- the cheapest I could find . It was quite easy to sort out. Reviewed on: 4th September 2026

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

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Direct Line Car insurance reviews (369)

Cheapest quote

Tried all the comparison sites and separately did Aviva and DirectLine as they dont appear on them. Direct Line gave the cheapest quote. it was quick and easy to buy Insurance and the documents were received within a few days Reviewed on: 26th August 2015

reliable and affordable

have been with them for 5 years and have always been reliable and competitive. Even when i had a prang they still kept the renewal price lower than anyone else and made the whole process v easy. Reviewed on: 10th August 2015

Cheapest for young drivers

After buying my daughter her first car we then spent days looking a reasonable price as it was her first insurance after passing her test. We tried everything and finally tried direct line who offered the best price and the best cover using a telematics box which I find reassuring as it gives a score based on how well she's driving. If her score is consistently good she will have up to 50% discount on renewal. Reviewed on: 9th August 2015

When you buy Car insurance, if you think you are going to be in an accident make sure you have Motor Legal Protection.

If we own or drive a car we require Car Insurance. When buying always think about buying Motor Legal Protection.(MLP) I made the mistake of not including it with my insurance with Direct Line. I was involved in an accident. Hit from behind and suffered injury. Because I did not have MLP I was directed to a no win no fee legal firm. This company took on my case and I was succesful. The company is owned by Direct line. They provided a great service but it would have been better if I had paid the bit extra and had MLP. This would have meant that you get the big legal guns of Direct Line fighting your case. A must if the accident you were involved in is disputed by the other side. Direct Line provides a good efficient service and I would recomment them but remember MLP. Reviewed on: 26th March 2015

Wish they was on price comparrison web sites

Direct line isn't on price comparrison web sites and are more expensive than most car insurance offers but they do offer more cover. e.g windscreen, key care. fuel care, breakdown cover. Direct line are friendly over the phone. I've never made a claim so can't tell you how good they deal with a claim. Reviewed on: 26th March 2015

overall it was quite good, but i did have to argue to get what i deserved

I got a great price from them, and i didnt have any problem with them until it was time to leave, i spent 1 hour on the phone just to leave, being offered everything that i didn't want, all i wanted was to leave, looking back if i knew how hard it was to leave i wouldnt of chosen them for my car insurance Reviewed on: 26th March 2015

Great service both during a non fault accident and last year when I had to stop driving due to health.

I had have been with them for years after a non fault accident they where very quick to get my car collected fixed and returned. Then last year I had to stop driving due to health issues again they where very helpful changing insurance details over to my husband advising me on transferring my no claims to keep insurance costs down. Reviewed on: 26th March 2015

First Class Service

I have been with Direct Line for a few years now for different kinds of insurances and always felt that the company had very good customer services. Nothing was a problem when I happened to be in contact with them about anything. Prices for each insurance was competitive and affordable. Therefore, I would definitely recommend them. Reviewed on: 25th March 2015

ALWAYS BEEN GREAT TILL GO RENEWAL QUOTE AND HAD GONE UP £200 WITH NO CHANGES !!

BEEN WITH FOR OVER 5 YEARS AND GOT RENEWAL QUOTE WAS £200 MORE THAN LAST YEAR PHONED UP AND SUDDENLY MANAGED TO DROP THE PRICE BY OVER £100 AD STILL MORE THAN BEEN OFFERED BY OTHER COMPANIES Reviewed on: 24th March 2015

Insurance with Direct Line

I thought I would be given the best deal from Direct Line when I asked for a quote over the Internet but found it was dearer than my current insurace. I then wanted to find out why so rang them up and not only did they give me a better offer than my existing insurer, they gave me a few added benefits that I did not have. I would say to talk to them over the phone if they do not beat your current insurer as they may offer to beat your current insurer with a few added benefits as well. Reviewed on: 24th March 2015

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