Write a review

Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (352 reviews)

View other Direct Line products

3.56

Based on 352 reviews, last reviewed 11th Oct 2024

900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Insurance premiums go up / increase each year with o... Insurance premiums go up / increase each year with out explanation carefull drivers and maximum no claims customers don’t get rewards or incentives Reviewed on: 23rd August 2024

Read all reviews Write a review

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Review Direct Line: Car Insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Direct Line Car Insurance reviews (352)

EASY AND QUICK TO RE-NEW

We receive the re-newal notice and telephone to re-new and complete in minutes. Reviewed on: 20th January 2016

Good value for money.

Good company which offer good value for money. been with them for 4 years and they value your commitment and loyalty. They are the cheapest on the market. Reviewed on: 24th December 2015

Excellent

I have been with Direct Line for 8 years now, and for the past 5 years, I have had a multi car insurance. Very competitive rates and great cover. Had the unfortunate accident at the end of last year. It was very straight forward when claiming. I was kept informed throughout. Best of all, all was done in a timely manner at a time to suit my needs. Great cover, great rates, great service. What more can i ask for.... Reviewed on: 12th November 2015

Easy to deal with, good value and professional

Been with direct line for 2 years now. Still beat the vast majority of competition on premium even when I was an existing customer. Friendly personable and professional staff on the phone. Reviewed on: 8th November 2015

No issues but nothing complicated

No reason to make a claim (other than a cracked windscreen) which is the real test; however, generally a good experience of buying, changing, renewing, etc. Staff are helpful and didn't have to wait ages to speak to an actual person. Reviewed on: 7th November 2015

Professional hassle free insurance

We bought multicar insurance and home contents insurance in one go with huge discounts. Worked out cheaper than buying the cheapest car insurance on price comparison sites. Just contacted them to report a bump in one of the cars and it all went very smoothly the call centre employee was obviously very knowledgeable and handled the call in a friendly and professional manor. Very happy with the service so far. Reviewed on: 6th November 2015

so easy to buy

I recently changed my car insurance after the company I was using hiked up my insurance for the coming year. Changing to direct line was really easy, did it all online. Everything they asked was clear and concise and I even got a discount as husbands car is already insured with Direct Line. Would recommend you get a quote from them if you are looking to renew. Reviewed on: 31st October 2015

Free car hire added to my policy - yes!

I received a letter the other day from Direct Line informing me that free car hire in the event of my car being in the garage was now available to me at no extra cost ! This is great news. Reviewed on: 2nd September 2015

Easily organised repairs.

Direct Line has one of the smoothest systems for claims I've ever dealt with. Repairs were quickly and easily authorised and we were back on the road again very quickly. Reviewed on: 31st August 2015

Dealt with claim brilliantly

My car was struck the week of my wedding/honeymoon, which I thought would be an absolute nightmare to then deal with. No such issue. Direct line booked it in to a a repair centre the next day, and were more than happy to allow me to give authorisation for my Dad to become their point of contact for dealing with the claim while I was out of the country. The repair was complete within 5 days, and Direct Line even paid my dad's taxi fare to travel to the repair centre to collect the car. They may not be the cheapest insurer out there, but having gone through the claims process with them, I would be reluctant to switch insurers elsewehere. Reviewed on: 29th August 2015

Do you have a different Direct Line product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Direct Line has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub