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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.77 (354 reviews)

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3.57

Based on 354 reviews, last reviewed 26th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Direct Line Decline! I was insured with Direct Line for years then in January last year the premium skyrocketed and this year they couldn’t even offer any insurance covera... Read more Reviewed on: 26th January 2025

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (354)

CheekyCharges Campaigner

Had a great quote from them, were very easy to deal with and set up. the only downside is that they refused to accept our Dutch no Claims bonus of 16 years! Even though it was from an international insurer, written in english ect. Reviewed on: 26th February 2016

Renewal price increase

My reveal came through I've 10 years no claim what the price increase? Reviewed on: 24th February 2016

EASY AND QUICK TO RE-NEW

We receive the re-newal notice and telephone to re-new and complete in minutes. Reviewed on: 20th January 2016

Good value for money.

Good company which offer good value for money. been with them for 4 years and they value your commitment and loyalty. They are the cheapest on the market. Reviewed on: 24th December 2015

Excellent

I have been with Direct Line for 8 years now, and for the past 5 years, I have had a multi car insurance. Very competitive rates and great cover. Had the unfortunate accident at the end of last year. It was very straight forward when claiming. I was kept informed throughout. Best of all, all was done in a timely manner at a time to suit my needs. Great cover, great rates, great service. What more can i ask for.... Reviewed on: 12th November 2015

Easy to deal with, good value and professional

Been with direct line for 2 years now. Still beat the vast majority of competition on premium even when I was an existing customer. Friendly personable and professional staff on the phone. Reviewed on: 8th November 2015

No issues but nothing complicated

No reason to make a claim (other than a cracked windscreen) which is the real test; however, generally a good experience of buying, changing, renewing, etc. Staff are helpful and didn't have to wait ages to speak to an actual person. Reviewed on: 7th November 2015

Professional hassle free insurance

We bought multicar insurance and home contents insurance in one go with huge discounts. Worked out cheaper than buying the cheapest car insurance on price comparison sites. Just contacted them to report a bump in one of the cars and it all went very smoothly the call centre employee was obviously very knowledgeable and handled the call in a friendly and professional manor. Very happy with the service so far. Reviewed on: 6th November 2015

so easy to buy

I recently changed my car insurance after the company I was using hiked up my insurance for the coming year. Changing to direct line was really easy, did it all online. Everything they asked was clear and concise and I even got a discount as husbands car is already insured with Direct Line. Would recommend you get a quote from them if you are looking to renew. Reviewed on: 31st October 2015

Free car hire added to my policy - yes!

I received a letter the other day from Direct Line informing me that free car hire in the event of my car being in the garage was now available to me at no extra cost ! This is great news. Reviewed on: 2nd September 2015

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