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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (352 reviews)

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3.56

Based on 352 reviews, last reviewed 11th Oct 2024

900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Insurance premiums go up / increase each year with o... Insurance premiums go up / increase each year with out explanation carefull drivers and maximum no claims customers don’t get rewards or incentives Reviewed on: 23rd August 2024

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (352)

Motability/ Direct Line.

I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot of car. Sent engineer to home within hours, took car to local dealer by transporter and bought replacement car to use in interim. Really helpful customer services and l was able to attend all forthcoming hospital appointments rather than cancel and rejoin waiting lists. Reviewed on: 11th October 2024

good service but got cheaper quote on renewal

good service but got cheaper quote on renewal Reviewed on: 19th September 2024

They've been great, polite and helpful.

They've been great, polite and helpful. I made a claim and their organisation if having my car fixed was amazing. Never accept the initial price, get a quote from them, shop around and call back and haggle. They will reduce the price. Reviewed on: 4th September 2024

Prices compared to other insurance companies are muc...

Prices compared to other insurance companies are much higher Reviewed on: 4th September 2024

Customer service is excellent!

Customer service is excellent! Very friendly and knowledgable. They also answer very quickly. Reviewed on: 25th August 2024

Diect Line - good up until this year!

I've been with Direct Line for some years - it's been the best deal for me so far and, importantly, allows me to add my daughter or another driver when family visit from Spain and borrow my car for their holiday. But...I've just seen the quote for my car insurance from September and I will certainly be shopping around as the hike is just unacceptable! So... sorry but unless I can get a better quote from Direct Line I'll be moving on! Reviewed on: 25th August 2024

Excellent prices on car insurance.

Excellent prices on car insurance. Never had an issue with them and customer service is great! Reviewed on: 24th August 2024

Good prices, good service

Been with Direct Line for 10 years. Always good prices and customer service. Reviewed on: 24th August 2024

I have to give 5 stars because I can't name one fault.

I have to give 5 stars because I can't name one fault. Fast good knowledge service who was very helpful. Reviewed on: 24th August 2024

Insurance premiums go up / increase each year with o...

Insurance premiums go up / increase each year with out explanation carefull drivers and maximum no claims customers don’t get rewards or incentives Reviewed on: 23rd August 2024

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