Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Direct Line breakdown cover reviews come in. You can read and write...
READ MORELike many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our Direct Line breakdown cover reviews come in. You can read and write YOUR Direct Line Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.
Customer Service
60% of feedback is Process related
Top Age Profile: 35-44
Top Channel Preference: Phone
6 reviews
Brilliant customer service
We had to make a claim as our cat was ill and needed overnight vetinary care. We contacted direct line, got through to an advisor straight away, gave details of our claim and it was sorted! Just like that! We were so surprised by how easy it was as we... Read more
We had to make a claim as our cat was ill and needed overnight vetinary care. We contacted direct line, got through to an advisor straight away, gave details of our claim and it was sorted! Just like that! We were so surprised by how easy it was as we were kinda dreading making the claim. Will definitely be staying with direct line and always recommend to friends and family.
Reviewed on 10th August 2020Corinna Jennings![]()
Good price, good service, would recommend
Great policy and easy to understand. I’ve found the customer service very helpful and reassuring. Would definitely recommend them for a comprehensive plan at good value.
Reviewed on 13th July 2020Liz Thaine![]()
Good Breakdown Recovery
I've had a number of home and roadside recoveries with Direct Line. They always get us home safely in good time.
Reviewed on 5th July 2020Ben![]()
simple and good value
didn't spend lots of time providing my life story, and the quoted price was reasonable
Reviewed on 6th July 2019Jamie Piper![]()
Breakdown service is useless beyond one's imagination.
Would you buy breakdown insurance when you have to wait 3.5 hours?
Reviewed on 29th August 2017William barter![]()
Average
Not particularly helpful staff, but a good price.
Reviewed on 25th July 2017Christie Lambert![]()