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British Friendly: Income Protection reviews

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4.14
Based on 12 reviews, last reviewed 20th Aug 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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42%
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8%
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Latest highest rating:

4

Value-added insurer The income protection plan gives true peace of mind. There are also additional benefits like access to an online health company where you can access ... Read more Reviewed on: 20th August 2026
Kristen C's avatar
Kristen C

Latest lowest rating:

1

LIARS AND CHEATS Five years of premiums paid no claims made until I developed a tumour notified them had surgery had all relevant sick notes and they were very rude an... Read more Reviewed on: 27th February 2024
Tommy S's avatar
Tommy S
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British Friendly Income Protection reviews (12)

Value-added insurer

4
The income protection plan gives true peace of mind. There are also additional benefits like access to an online health company where you can access doctors and mental health support for no additional cost. It feels like better value insurance because there are helpful services you can access even when you don’t need the actual income protection. Staff are always responsive and helpful to queries via email or phone. Reviewed on: 20th August 2026
Kristen C's avatar
Kristen C

Many years of membership.

5
Many years of membership. Always helpful if needing to contact and any problems always sorted out as quickly as possible. Has been great value for money and very useful when needing to use the income protection element. Reviewed on: 12th June 2025
Martin Crawford's avatar
Martin Crawford

Excellent in service , compassionate care for people...

5
Excellent in service , compassionate care for people and families Reviewed on: 16th April 2025
Basith A's avatar
Basith A

LIARS AND CHEATS

1
Five years of premiums paid no claims made until I developed a tumour notified them had surgery had all relevant sick notes and they were very rude and smug about refusing to pay me out they make you feel like a liar and a cheat when all you are being is honest with all the paperwork to back up your claim.. they will delay and delay until they can find a loophole to not pay .. they are 100% fraudsters and should be avoided at all costs this company is the lowest of the low preying on sick and vulnerable people in there lowest moments they would rather you was homeless than honour there contract …. DISPICABLE BRITISH FRIENDLY SOCIETY SHAME ON YOU .. Reviewed on: 27th February 2024
Tommy S's avatar
Tommy S

SCAM ALERT!

1
SCAM ALERT! I left the hospital after surgery. They refused to pay for 8 weeks of recovery. The reason was that if anything changed in health conditions, they couldn`t pay. I called them many times, I wrote them many emails during 7 months and they just dragged the time. I asked them to pay all the monthly payments back but they ignored it. If you know a no-win no-pay solicitor then email me at [email protected]. Email me if you are a victim of those scammers as we are stronger together Reviewed on: 4th February 2024
Krisztian L's avatar
Krisztian L

Took 2 months to let me know existing condition was not covered

1
Took 2 months to let me know existing condition was not covered although not had treatment or visited doctor in 3 years. They could have let me know straight away I was not covered, taking another 2 months charges out. Put monthly charges up Dec, age related, callex twice to get reduced, to lower acceptable sum with reduced premiums this was never actioned. Total rubbish company do not use. Reviewed on: 23rd October 2023
Carol Mitchell's avatar
Carol Mitchell

Income protection

2
I have been currently waiting 6 weeks to receive payment from an income protection insurance that I took out in Aug 2019. At the time I made sure I clarified any existing conditions and the validity of this policy in relation to them. However, since taking out the policy I have developed a problem completely unrelated to the pre existing conditions, I have completed the required paperwork, supplied relevant documentation and additional appointments which I have attended in the hospital. Unfortunately I am being penalised because my GP despite numerous phone calls to the surgery still hasn’t completed the report they’ve requested. And now they want to know if I have any reports stating that I did not suffer from the problem prior to taking out the policy. I did expect to have an uphill battle after reading the reviews of this product on numerous sites, however I intend to seek legal advice if this isn’t resolved soon. The Financial Times have sung their praises in an article published about British Friendly earlier this year. Maybe they need to contact a few customers who are still waiting for them to honour their promise of income protection. If I’m not paid out soon I will have no option other than to return to work as a nurse and hope my hip doesn’t completely go causing me further injuries. Not holding my breath though Reviewed on: 15th October 2021
Tina 's avatar
Tina

Claim declined

1
This company have no intention of paying out any claims , and will try anything to avoid payment . A bunch of London spivs . Reviewed on: 19th July 2021
Daniel Cox's avatar
Daniel Cox

Lovely, friendly company as the name suggests

5
I have had a positive experience with British Friendly who gave me the cover I needed fro income protection. they have always been fast to respond with my queries and offer good rates for their product. Reviewed on: 18th February 2021
Rachel H's avatar
Rachel H

Proper unprofessional waste of time

1
Never buy policy from this company full of scam, your clam never will be successful at any cost, I ever een 1st company who tells to client with decision cancel your policy wht joke Reviewed on: 4th December 2020
Amrr LI's avatar
Amrr LI

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