I like DL because of the customer services over the phone and that the call staff on UK based. While not the cheapest I have... I like DL because of the customer services over the phone and that the call staff on UK based. While not the cheapest I have confidence in their claims reputation. I found it easy to make a change to the policy over the phone Read more Read less

Very expensive compared to others

Prices are not competitive and high renewals are offered only to be reduced when they are confronted with a loss of business-basically unethical practice/customer exploitation

2 Pets, 20 years later and still with Direct Line says it all! I have had to claim and have always received fantastic service. I... 2 Pets, 20 years later and still with Direct Line says it all! I have had to claim and have always received fantastic service. I most definitely recommend them to all pet owners. Read more Read less

Good value and easy to deal with

We bought a direct line car policy after comparing prices using a comparison website. Very happy with the price and policy. We have used direct... We bought a direct line car policy after comparing prices using a comparison website. Very happy with the price and policy. We have used direct line in the past and found them good to deal with. Read more Read less

Excellent home insurance coverage, both buildings and contents, at a great price

Quick and easy car insurance quote. Reasonable price.

We have never had any issues with them. They always answer the phone, with hardly any waiting time, they are courteous and polite and competent.... We have never had any issues with them. They always answer the phone, with hardly any waiting time, they are courteous and polite and competent. They can always answer whatever questions we have, or find out the answer without delay. Read more Read less