decent price and service for multi property landlords insurance

Willing to listen to their customer queries and complaints

Our beautiful dog sadly passed away and direct line couldn’t have been more helpful and supportive. I won’t even look anywhere else for pet insurance... Our beautiful dog sadly passed away and direct line couldn’t have been more helpful and supportive. I won’t even look anywhere else for pet insurance when I am ready to get another dog. Direct line worked with our vet’s and did all the work for us at such a difficult time Read more Read less

Always found DL straightforward, efficient and hassle-free. Claims dealt with quickly particularly with direct communication to vet. Only drawback is ever-increasing cost; loyalty should be rewarded.

Direct Line were significantly cheaper than my current provider and after using several comparison sites, came out as the best combination of price and services

Claimed on this insurance for our Cat. They delt with the vets directly, and settled the claim direct to the vet.

After almost 5 yrs paying rising premiums I made 2 claims. The first for just over £600. They paid £300 and put my premium up... After almost 5 yrs paying rising premiums I made 2 claims. The first for just over £600. They paid £300 and put my premium up by £400 and the second claim bare in mind I pay £166 a month they have refused outright to pay anything saying over 4 years ago my dog had an itchy ear and I discussed options with a vet but went with the diet option. They say that's the reason for the haematoma today so it's over the 12 month period. Absolutely gutted and feel completely ripped off. Horrible company and will never use them again Read more Read less

During my cancer recovery journey after being a full-time carer for my elderly mother, I embarked on a Bric a Brac market stall which has... During my cancer recovery journey after being a full-time carer for my elderly mother, I embarked on a Bric a Brac market stall which has now grown into a business since May 2025. It has helped me develop an understanding of how a business works and Direct Line have been very helpful in proving me with a Public Liability Insurance for my stall business. Any queries - and they're at the end of a phone line to hest advise and update my policy etc. Read more Read less

have been with them for a number of years now as the policy cover and the price they have quoted has not been beatable when... have been with them for a number of years now as the policy cover and the price they have quoted has not been beatable when I have compared via various comparison sites and direct online quotes Read more Read less