I have been with them for 4 years, every year the premium and charges go up, I haven't made a claim yet. No contact throughout... I have been with them for 4 years, every year the premium and charges go up, I haven't made a claim yet. No contact throughout the year, no offers or repeat customer experience. Q lot could be done here to exploit a customer relationship, I have had no contact with them ever and continually pay more each year, I have considered moving to a different provider oftenust haven't got round to it. This may prompt me to do so! Read more Read less

Recently had to claim for an operation for my dog, plus physio, claim process very efficient.

I’ve had all four of our cats with Agria for 2 years now, we had to claim on our insurance for the first time a... I’ve had all four of our cats with Agria for 2 years now, we had to claim on our insurance for the first time a month ago and it was genuinely a breeze, they went straight through the vets and just sent us a letter later after we paid the fixed charge + excess (both things communicated and explained thoroughly to us) Read more Read less

This is not the cheapest insurance... but you don't feel like you have a cheap product, either! Lots of support, great information, customer service is... This is not the cheapest insurance... but you don't feel like you have a cheap product, either! Lots of support, great information, customer service is superb... I have an Assistance Dog, and his health is essential to my well being- glad to have the support this product provides! Read more Read less

Took care of surgery fees fast easy to claim

Worst insurance company ever. They tell you to put in a claim from the vet. You do and then they deny without giving you a... Worst insurance company ever. They tell you to put in a claim from the vet. You do and then they deny without giving you a reason. When you call, they tell you it’s because your dog is old. I pay Agria senior for this exact reason and it costs more. customer service is useless and not helpful. They tell you there’s nothing they can do- just to wait out your insurance period (which is a year) and then you can cancel. May cannot come soon enough. They rob you, up charge you, and deny you. AVOID AT ALL COSTS. Read more Read less

Friendly and informative, no complaints from me ☺️

Agria offer a great service which provides peace of mind when caring for Riley, my Jack Russell. I know if anything happens they are there... Agria offer a great service which provides peace of mind when caring for Riley, my Jack Russell. I know if anything happens they are there to assist, and because it can all be done by the vet takes away a worry in what is so often a stressful time. Read more Read less

When I was distressed over my puppy Milo having life saving surgery, Agria pet insurance dealt directly with the vets and reassured me that the... When I was distressed over my puppy Milo having life saving surgery, Agria pet insurance dealt directly with the vets and reassured me that the bill would be taken care of ,after being such a new customer, and then 12 months later or so Milo had another operation which was also covered.Thank goodness Read more Read less