Paid advertisement
Smart Money People Logo
Newsletter
Share this page

Staysure reviews

Staysure Logo
Rated Excellent • 4.57/5

Staysure reviews

Verified business Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,489 product reviews

Average score of 4.57/5
5 star
89%
4 star
10%
3 star
0%
2 star
0%
1 star
1%
Reviews for Staysure have trended positively over the past 90 days

Latest positive rating

5.00/5

I bought my travel insurance in Staysure at last min...

I bought my travel insurance in Staysure at last minute before I flew to Paris, France. When I’m in France, I rode the bus and... I bought my travel insurance in Staysure at last minute before I flew to Paris, France. When I’m in France, I rode the bus and it was crowded, good oppurtunity for pickpocket and sadly, I am victim of pickpocket. My cash budget for travel wasn’t exchange yet as the money changer at the airport was closed when we arrived, my cash money was from a gift, in short, I don’t have any evidence for my cash that stolen. I still file my claim online and in 5 days, i received email asking cash evidence so, I have to wait another 5 days but as it was in instructions, if not heard in 5 days, phone them, I did phoned them, the customer seevice was so polite, calm, understanding and she sorted it smoothly. They settled my cash stolen and I receuved it in ky bank in just 3 days. Brilliant Travel Insurance. Read more Read less

Latest negative rating

1.00/5

Staysure they Suck

We had the top StaySure insurance hoping that if we ever needed it we would be covered - oh no we weren’t - a cancelled... We had the top StaySure insurance hoping that if we ever needed it we would be covered - oh no we weren’t - a cancelled train due to a power outage and no trains in and out of Montparnasse - a day of holiday lost - an expensive hotel paid for which couldn’t be enjoyed on the first night - no chance of getting a penny pack despite all the paperwork and well publicised issues in Paris - do not touch these people - keep your 200 pounds - they even said sorry for my disappointment - patronising - disappointment ? Furious at a terrible company Read more Read less

{"display":"Emma ","slug":"user1792438209","deleted_at":null,"created_at":"2026-10-19T19:30:09.000000Z","updated_at":"2026-10-19T19:30:09.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Emma","last_name":"Thompson","full_name":"Emma Thompson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel insurance
Emma 19th October 2026

About Staysure

Staysure is an award-winning travel insurance provider.

With Staysure, you can get a policy that covers pre-existing medical conditions for single trips or annual multi-trips. There’s no upper age limit and you can add optional extras including gadget cover and excess waiver.

Staysure offer travel insurance policies that cover a range of different trips.

Staysure at a glance

Contact details

Phone
0330 822 4155
Email
[email protected]
Main address
Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB
Social media

Reviews for Staysure

Showing 11 of 3489 company reviews • Last reviewed within 7 days

Staysure they Suck

Travel insurance • 19th October 2026

We had the top StaySure insurance hoping that if we ever needed it we would be covered - oh no we weren’t - a cancelled... We had the top StaySure insurance hoping that if we ever needed it we would be covered - oh no we weren’t - a cancelled train due to a power outage and no trains in and out of Montparnasse - a day of holiday lost - an expensive hotel paid for which couldn’t be enjoyed on the first night - no chance of getting a penny pack despite all the paperwork and well publicised issues in Paris - do not touch these people - keep your 200 pounds - they even said sorry for my disappointment - patronising - disappointment ? Furious at a terrible company Read more Read less

Rated Terrible • 1.00/5
Read more product reviews

I bought my travel insurance in Staysure at last min...

Travel insurance • 13th October 2026

I bought my travel insurance in Staysure at last minute before I flew to Paris, France. When I’m in France, I rode the bus and... I bought my travel insurance in Staysure at last minute before I flew to Paris, France. When I’m in France, I rode the bus and it was crowded, good oppurtunity for pickpocket and sadly, I am victim of pickpocket. My cash budget for travel wasn’t exchange yet as the money changer at the airport was closed when we arrived, my cash money was from a gift, in short, I don’t have any evidence for my cash that stolen. I still file my claim online and in 5 days, i received email asking cash evidence so, I have to wait another 5 days but as it was in instructions, if not heard in 5 days, phone them, I did phoned them, the customer seevice was so polite, calm, understanding and she sorted it smoothly. They settled my cash stolen and I receuved it in ky bank in just 3 days. Brilliant Travel Insurance. Read more Read less

Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Provided the best insurance for what we needed.

    Provided the best insurance for what we needed. Straightforward, clear and easy to buy. Good website and access to documents. Customer service was good too.... Provided the best insurance for what we needed. Straightforward, clear and easy to buy. Good website and access to documents. Customer service was good too. This will cover our needs for a year. Read more Read less

    {"display":"Robert M","full_name":"Robert M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Robert M 13th October 2026
  • 3.00/5

    Travel insurance premiums don't appear to reflect tr...

    Travel insurance premiums don't appear to reflect true risk.

    {"display":"David ","full_name":"David ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    David 13th October 2026
  • 5.00/5

    Staysure Travel Insurance: Amazing service.

    We have had travel insurance policy for years. We use them because all known condition are covered. We never had to use until last December.... We have had travel insurance policy for years. We use them because all known condition are covered. We never had to use until last December. We were in Spain. My husband got ill with what we thought was a chesty cold. This turned to Brochitis very quickly. The local doctor came out to see him the second day and he was rushed to hospital with pneumonia. He was very ill at this point. The hospital we were sent to was an international hospital. 50kilometer away from where we were staying. Staysure couldnt have been better. They were fantanstic. From the start the covered everything. The hospital was incredable. 3 specialist looked after my husband because of associated conditions. Kidneys Heart etc nothing too much trouble. Every consultation we were joined by an english speaking person who explained everything. Two days after he was admitted l was contacted by a group of helpful people who was there solely for me. They helped me with issues like closing the tental we were staying in. Negotiating with Staysure to get taxis to get our belongings. Any question l had they found the answers and the support they gave me was priceless. I didnt feel alone. My husband was in hospital for 3 weeks. Staysure helped us get home just in time for Christmas. The organised our flight and a paramedic who met us at the hospital and escorted us back to our home in the UK. I cant praise Staysure and their associates enough for the care he had and the support l had. They settled everything very quickly with no argument. Amazing. Read more Read less

    {"display":"Susan ","full_name":"Susan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Susan 12th October 2026
  • 4.00/5

    I I have used Staysure in the past and I am always h...

    I I have used Staysure in the past and I am always had a positive wait them. They offer a range of policies and choosing... I I have used Staysure in the past and I am always had a positive wait them. They offer a range of policies and choosing one that suits me is easy . The website is easy to navigate. The one time that I need to clarify something about my policy the customer service was excellent and helpful Read more Read less

    {"display":"Emma ","full_name":"Emma ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Emma 12th October 2026
  • 4.00/5

    Stay Sure with Staysure

    Good comprehensive and reassuring travel insurance packages especially for older travellers with medical history

  • 5.00/5

    Great stuff.

    Great stuff. Great value. Easy to sign up.

    {"display":"A User","full_name":"A User","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    A User 20th August 2026
  • 5.00/5

    Traveling after cancer

    Having had cancer and other medical issues, I was looking for reasonably priced travel insurance. Staysure were easy to contact by phone, and the operater... Having had cancer and other medical issues, I was looking for reasonably priced travel insurance. Staysure were easy to contact by phone, and the operater was particularly helpful in guiding me through the medical questionaire. Read more Read less

  • 5.00/5

    Suffered back injury just before a holiday last year...

    Suffered back injury just before a holiday last year and couldnt travel. Staysure covered the cost of the holiday in a professional way. Excellent service.

  • 1.00/5

    I took out a policy July 2025 Staysure works umbrell...

    I took out a policy July 2025 Staysure works umbrella companies of Davies Group. Please please don't buy your travel insurance with this company. They... I took out a policy July 2025 Staysure works umbrella companies of Davies Group. Please please don't buy your travel insurance with this company. They don't pay out leaving you with medical bills to pay at the end of day. Fast forward to Feb 26 still no payment from them. Openly admitting it in an email to me. I have contacted my local Mp Ed Davey. Read more Read less

    {"display":"Sally","full_name":"Sally","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1364325.png"}}'s avatar
    Travel insurance
    Sally 19th February 2026

    Products from Staysure

    Showing all products offered by Staysure

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice