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Staysure reviews

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Rated Excellent 4.82/5

Staysure reviews

Verified business
Insurance providerTravel insuranceVehicle insurance
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,466 product reviews

Average score of 4.82/5
5 star
89%
4 star
10%
3 star
0%
2 star
0%
1 star
1%

Latest positive rating

5/5

Competitive

Always competitive and are sensible about health conditions

{"display":"norman h","full_name":"norman h","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1068421.png"}}'s avatar
Travel Insurance
norman h 10th October 2024

Latest negative rating

1/5

Staysure says they don’t cover loss of enjoyment

We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so... We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so we thought! The policy invluded my husband's heart problem. A few days before the trip unfortunately I became poorly. I tested positive for Covid, and a visit to the doctors confirmed a severe sinus infection, 1 was prescribed antibiotics and steroids. We called Staysure as I was not fit to travel. We needed to cancel our holiday and needed reassurance that the expensive holiday would be covered. To our surprise they would not commit to helping. They said to us 'cancel the holiday and see what happens' This wasn't good enough as the holiday had taken a long time to save for and it was a holiday of a lifetime! With no firm options o had to travel! I don't know how I managed the flight. I then spent the whole holiday in the hotel room. On my return I sent Staysure proof of my illness and proof of the negative impact the illness had on my holiday. To date they conveniently cannot find my call logs. Our holiday was totally ruined and I had absolutely no help from Staysure. Do not book your travel insurance with them. Their customer survive is excellent when you set up the policy but in your time of need they will not help you. The policy is not worth the paper it is written on. Staysure say they ‘don't cover loss of enjoyment’ - surely if you are claiming on your travel insurance, there most certainly has been a loss of enjoyment as something has gone wrong with your travel arrangements! Read more Read less

About Staysure

Staysure is an award-winning travel insurance provider.

With Staysure, you can get a policy that covers pre-existing medical conditions for single trips or annual multi-trips. There’s no upper age limit and you can add optional extras including gadget cover and excess waiver.

Staysure offer travel insurance policies that cover a range of different trips.

Staysure at a glance

Insurance providerTravel insuranceVehicle insurance

Contact details

Phone
0330 822 4155
Email
info@staysure.co.uk
Main address
Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB
Social media

Reviews for Staysure

Showing 11 of 3466 company reviews

Staysure says they don’t cover loss of enjoyment

Travel Insurance 25th November 2024

We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so... We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so we thought! The policy invluded my husband's heart problem. A few days before the trip unfortunately I became poorly. I tested positive for Covid, and a visit to the doctors confirmed a severe sinus infection, 1 was prescribed antibiotics and steroids. We called Staysure as I was not fit to travel. We needed to cancel our holiday and needed reassurance that the expensive holiday would be covered. To our surprise they would not commit to helping. They said to us 'cancel the holiday and see what happens' This wasn't good enough as the holiday had taken a long time to save for and it was a holiday of a lifetime! With no firm options o had to travel! I don't know how I managed the flight. I then spent the whole holiday in the hotel room. On my return I sent Staysure proof of my illness and proof of the negative impact the illness had on my holiday. To date they conveniently cannot find my call logs. Our holiday was totally ruined and I had absolutely no help from Staysure. Do not book your travel insurance with them. Their customer survive is excellent when you set up the policy but in your time of need they will not help you. The policy is not worth the paper it is written on. Staysure say they ‘don't cover loss of enjoyment’ - surely if you are claiming on your travel insurance, there most certainly has been a loss of enjoyment as something has gone wrong with your travel arrangements! Read more Read less

Rated Terrible 1/5
Read more product reviews

Competitive

Travel Insurance 10th October 2024

Always competitive and are sensible about health conditions

Rated Excellent 5/5
Read more product reviews
1/9

Products from Staysure

Showing all products offered by Staysure

Travel Insurance

by Staysure

Staysure offer travel insurance policies for a wide range of trips. You can choose from three levels of cover with Staysure travel insurance: Basic, Comprehensive and Signature. Most pre-existing medical...

Travel insurance
Average Rating of Excellent
4.82/5 based on 3465 individual reviews

Car Insurance (discontinued)

by Staysure

Vehicle insurance
Average Rating of Excellent
5.00/5 based on 1 individual reviews

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