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Staysure reviews

Staysure Logo
Rated Excellent • 4.82/5

Staysure reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,466 product reviews

Average score of 4.82/5
5 star
89%
4 star
10%
3 star
0%
2 star
0%
1 star
1%

Latest positive rating

5/5

Competitive

Always competitive and are sensible about health conditions

{"display":"norman h","full_name":"norman h","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1068421.png"}}'s avatar
Travel Insurance
norman h 10th October 2024

Latest negative rating

1/5

Staysure says they don’t cover loss of enjoyment

We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so... We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so we thought! The policy invluded my husband's heart problem. A few days before the trip unfortunately I became poorly. I tested positive for Covid, and a visit to the doctors confirmed a severe sinus infection, 1 was prescribed antibiotics and steroids. We called Staysure as I was not fit to travel. We needed to cancel our holiday and needed reassurance that the expensive holiday would be covered. To our surprise they would not commit to helping. They said to us 'cancel the holiday and see what happens' This wasn't good enough as the holiday had taken a long time to save for and it was a holiday of a lifetime! With no firm options o had to travel! I don't know how I managed the flight. I then spent the whole holiday in the hotel room. On my return I sent Staysure proof of my illness and proof of the negative impact the illness had on my holiday. To date they conveniently cannot find my call logs. Our holiday was totally ruined and I had absolutely no help from Staysure. Do not book your travel insurance with them. Their customer survive is excellent when you set up the policy but in your time of need they will not help you. The policy is not worth the paper it is written on. Staysure say they ‘don't cover loss of enjoyment’ - surely if you are claiming on your travel insurance, there most certainly has been a loss of enjoyment as something has gone wrong with your travel arrangements! Read more Read less

{"display":"Stephanie W ","full_name":"Stephanie W ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Staysure products

About Staysure

Staysure is an award-winning travel insurance provider.

With Staysure, you can get a policy that covers pre-existing medical conditions for single trips or annual multi-trips. There’s no upper age limit and you can add optional extras including gadget cover and excess waiver.

Staysure offer travel insurance policies that cover a range of different trips.

Staysure at a glance

Contact details

Phone
0330 822 4155
Email
[email protected]
Main address
Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB
Social media

Reviews for Staysure

Showing 11 of 3466 company reviews

Staysure says they don’t cover loss of enjoyment

Travel Insurance • 25th November 2024

We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so... We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so we thought! The policy invluded my husband's heart problem. A few days before the trip unfortunately I became poorly. I tested positive for Covid, and a visit to the doctors confirmed a severe sinus infection, 1 was prescribed antibiotics and steroids. We called Staysure as I was not fit to travel. We needed to cancel our holiday and needed reassurance that the expensive holiday would be covered. To our surprise they would not commit to helping. They said to us 'cancel the holiday and see what happens' This wasn't good enough as the holiday had taken a long time to save for and it was a holiday of a lifetime! With no firm options o had to travel! I don't know how I managed the flight. I then spent the whole holiday in the hotel room. On my return I sent Staysure proof of my illness and proof of the negative impact the illness had on my holiday. To date they conveniently cannot find my call logs. Our holiday was totally ruined and I had absolutely no help from Staysure. Do not book your travel insurance with them. Their customer survive is excellent when you set up the policy but in your time of need they will not help you. The policy is not worth the paper it is written on. Staysure say they ‘don't cover loss of enjoyment’ - surely if you are claiming on your travel insurance, there most certainly has been a loss of enjoyment as something has gone wrong with your travel arrangements! Read more Read less

{"display":"Stephanie W ","full_name":"Stephanie W ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Competitive

Travel Insurance • 10th October 2024

Always competitive and are sensible about health conditions

{"display":"norman h","full_name":"norman h","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1068421.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Good response to claim.

    Good response to claim. Very good interaction with agent

    {"display":"Patrick R","full_name":"Patrick R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1066523.png"}}'s avatar
    Travel Insurance
    Patrick R 8th October 2024
  • 5/5

    Great cover for pre-existing medical conditions

    I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I... I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I called them to sort my renewal this year and their staff are knowledgeable and friendly, I always highly recommend them to friends and family. Read more Read less

    {"display":"Jennifer Wood","full_name":"Jennifer Wood","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Sail away..

    Very competitive rates and cover most ailments.

    {"display":"John Mason","full_name":"John Mason","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    John Mason 4th September 2024
  • 5/5

    Intrepid Traveller

    I am fit and well and had a Stem Cell Transplant 9 years ago. Staysure was the best quote and I have been with them... I am fit and well and had a Stem Cell Transplant 9 years ago. Staysure was the best quote and I have been with them since then and travelled the world (no claims!). Even got 3 free months post covid Read more Read less

    {"display":"Mary H","full_name":"Mary H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Mary H 4th September 2024
  • 5/5

    Not disappointed. Very impressed.

    Used them for a few years now and never had a bad experience. Very intuitive website that is easy to use and when I needed... Used them for a few years now and never had a bad experience. Very intuitive website that is easy to use and when I needed to call, I got great customer service by very polite and knowledgable people. Read more Read less

    {"display":"Kerry","full_name":"Kerry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Kerry 4th September 2024
  • 5/5

    Very competitive online holiday insurance site with...

    Very competitive online holiday insurance site with varying levels of coverage as required.

    {"display":"Terence E","full_name":"Terence E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Terence E 4th September 2024
  • 5/5

    Competitive

    Competitive and covers what I need

    {"display":"Stephen Cole","full_name":"Stephen Cole","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent company, easy, efficient and all informati...

    Excellent company, easy, efficient and all information clearly and effectively explained. Highly recommended for travel insurance to ease worry and provide all you need for your travels.

    {"display":"Dawn","full_name":"Dawn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Dawn 24th August 2024
  • 4/5

    Finterpoint metaphor

    Twas good F good , nitty gritty explained well. Christ ! How much more do you want? I thought that the contract made 6 use... Twas good F good , nitty gritty explained well. Christ ! How much more do you want? I thought that the contract made 6 use of iambic pentameters that tended to counterpoint the surrealism of the underlying metaphor Read more Read less

    {"display":"SparrowCap","full_name":"SparrowCap","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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