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Staysure reviews

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Rated Excellent 4.82/5

Staysure reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 3,470 product reviews

Average score of 4.82/5
5 star
89%
4 star
10%
3 star
0%
2 star
0%
1 star
1%
Reviews for Staysure have trended positively over the past 90 days

Latest positive rating

5/5

Made the claim in a Friday, the money was in my acco...

Made the claim in a Friday, the money was in my account on Wednesday

{"display":"Mike H","full_name":"Mike H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel insurance
Mike H 17th July 2025

Latest negative rating

1/5

Making a claim is it worth it

Having read a lot of reviews about Staysure it apears not may of the people have tried to make a claim. I will try to... Having read a lot of reviews about Staysure it apears not may of the people have tried to make a claim. I will try to make this review as short as I can, I know what your thinking, can I be bothered to read this review, I hope you will. Along with my husband we were due to go to Peru in May for a holiday of a lifetime. 3 hrs before we were meant to fly the holiday was cancelled. Being people who live in Spain we had spent money to fly to the UK to start our holiday. Being stranded with nowhere to go I managed to find us a flight home early the next day. Thinking this is no problem as I had Staysure travel insurance, WRONG. The first thing you will find is they use a 3rd party company to process their claims. Which means they can/will only answer some of your questions and Stay sure will answer the rest. After sending off our claim by post as advised by the claims department. 3 weeks later I contacted Staysure, they told me I would have to contact their claims company. 2hr later I got through and they said my claim had yet to be processed. It has now been processed and they will not pay any of my claim as they said it was down to the tour opperator. I explained that the tour opperator had given us a full refund, and what I was claiming for was what I had organised . Having spoken to a lady called Amy she said that she would look into my claim. She has just emailed me back to say they will still not pay out my claim as I had not called them to ask their permission to book my flight home. Well if you have managed to read my review then thank you, I will leave it down to you to see if you will use Staysure. I WILL NEVER USE THEM or recomend them to friends and family. My big worry is what is their emergency service like Read more Read less

{"display":"Gill S","full_name":"Gill S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Travel insurance
Gill S 20th July 2025

About Staysure

Staysure is an award-winning travel insurance provider.

With Staysure, you can get a policy that covers pre-existing medical conditions for single trips or annual multi-trips. There’s no upper age limit and you can add optional extras including gadget cover and excess waiver.

Staysure offer travel insurance policies that cover a range of different trips.

Staysure at a glance

Contact details

Phone
0330 822 4155
Email
[email protected]
Main address
Britannia House, 3-5 Rushmills Business Park, Bedford Rd, Northampton NN4 7YB
Social media

Reviews for Staysure

Showing 11 of 3470 company reviews Last reviewed within 7 days

Making a claim is it worth it

Travel insurance 20th July 2025

Having read a lot of reviews about Staysure it apears not may of the people have tried to make a claim. I will try to... Having read a lot of reviews about Staysure it apears not may of the people have tried to make a claim. I will try to make this review as short as I can, I know what your thinking, can I be bothered to read this review, I hope you will. Along with my husband we were due to go to Peru in May for a holiday of a lifetime. 3 hrs before we were meant to fly the holiday was cancelled. Being people who live in Spain we had spent money to fly to the UK to start our holiday. Being stranded with nowhere to go I managed to find us a flight home early the next day. Thinking this is no problem as I had Staysure travel insurance, WRONG. The first thing you will find is they use a 3rd party company to process their claims. Which means they can/will only answer some of your questions and Stay sure will answer the rest. After sending off our claim by post as advised by the claims department. 3 weeks later I contacted Staysure, they told me I would have to contact their claims company. 2hr later I got through and they said my claim had yet to be processed. It has now been processed and they will not pay any of my claim as they said it was down to the tour opperator. I explained that the tour opperator had given us a full refund, and what I was claiming for was what I had organised . Having spoken to a lady called Amy she said that she would look into my claim. She has just emailed me back to say they will still not pay out my claim as I had not called them to ask their permission to book my flight home. Well if you have managed to read my review then thank you, I will leave it down to you to see if you will use Staysure. I WILL NEVER USE THEM or recomend them to friends and family. My big worry is what is their emergency service like Read more Read less

Rated Terrible 1/5
Read more product reviews

Made the claim in a Friday, the money was in my acco...

Travel insurance 17th July 2025

Made the claim in a Friday, the money was in my account on Wednesday

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Very competitive premiums with a user-friendly websi...

    Very competitive premiums with a user-friendly website combined with frequent email communications from this provider. We have never made a claim with Staysure, and hopefully... Very competitive premiums with a user-friendly website combined with frequent email communications from this provider. We have never made a claim with Staysure, and hopefully we will not have to, however as with all insurance policies how fair their claims process is would be the definitive test. Read more Read less

  • 5/5

    I was able to arrange a travel insurance policybfor...

    I was able to arrange a travel insurance policybfor myself and my partner easily and quickly online

  • 1/5

    Staysure says they don’t cover loss of enjoyment

    We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so... We used Staysure for a very expensive holiday to Universal Orlando this October. We paid for an annual policy at £700 which covered every eventuality....so we thought! The policy invluded my husband's heart problem. A few days before the trip unfortunately I became poorly. I tested positive for Covid, and a visit to the doctors confirmed a severe sinus infection, 1 was prescribed antibiotics and steroids. We called Staysure as I was not fit to travel. We needed to cancel our holiday and needed reassurance that the expensive holiday would be covered. To our surprise they would not commit to helping. They said to us 'cancel the holiday and see what happens' This wasn't good enough as the holiday had taken a long time to save for and it was a holiday of a lifetime! With no firm options o had to travel! I don't know how I managed the flight. I then spent the whole holiday in the hotel room. On my return I sent Staysure proof of my illness and proof of the negative impact the illness had on my holiday. To date they conveniently cannot find my call logs. Our holiday was totally ruined and I had absolutely no help from Staysure. Do not book your travel insurance with them. Their customer survive is excellent when you set up the policy but in your time of need they will not help you. The policy is not worth the paper it is written on. Staysure say they ‘don't cover loss of enjoyment’ - surely if you are claiming on your travel insurance, there most certainly has been a loss of enjoyment as something has gone wrong with your travel arrangements! Read more Read less

  • 5/5

    Competitive

    Always competitive and are sensible about health conditions

    {"display":"norman h","full_name":"norman h","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1068421.png"}}'s avatar
    Travel insurance
    norman h 10th October 2024
  • 5/5

    Good response to claim.

    Good response to claim. Very good interaction with agent

    {"display":"Patrick R","full_name":"Patrick R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1066523.png"}}'s avatar
    Travel insurance
    Patrick R 8th October 2024
  • 5/5

    Great cover for pre-existing medical conditions

    I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I... I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I called them to sort my renewal this year and their staff are knowledgeable and friendly, I always highly recommend them to friends and family. Read more Read less

  • 5/5

    Sail away..

    Very competitive rates and cover most ailments.

    {"display":"John Mason","full_name":"John Mason","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    John Mason 4th September 2024
  • 5/5

    Intrepid Traveller

    I am fit and well and had a Stem Cell Transplant 9 years ago. Staysure was the best quote and I have been with them... I am fit and well and had a Stem Cell Transplant 9 years ago. Staysure was the best quote and I have been with them since then and travelled the world (no claims!). Even got 3 free months post covid Read more Read less

    {"display":"Mary H","full_name":"Mary H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Mary H 4th September 2024
  • 5/5

    Not disappointed. Very impressed.

    Used them for a few years now and never had a bad experience. Very intuitive website that is easy to use and when I needed... Used them for a few years now and never had a bad experience. Very intuitive website that is easy to use and when I needed to call, I got great customer service by very polite and knowledgable people. Read more Read less

    {"display":"Kerry","full_name":"Kerry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel insurance
    Kerry 4th September 2024

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