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Staysure reviews

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Rated Excellent • 4.82/5

Staysure reviews

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Review summary

People rate this company as Excellent based on 3,465 product reviews

Average score of 4.82/5
5 star
89%
4 star
10%
3 star
0%
2 star
0%
1 star
1%
Reviews for Staysure have trended positively over the past 90 days

Latest positive rating

5/5

Competitive

Always competitive and are sensible about health conditions

{"display":"norman h","full_name":"norman h","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1068421.png"}}'s avatar
Travel Insurance
norman h 10th October 2024

Latest negative rating

1/5

Retrospective Reduction in Cover

I had a Staysure annual travel insurance policy. During the term of the policy I added a new medical condition (back pain) online and Staysure... I had a Staysure annual travel insurance policy. During the term of the policy I added a new medical condition (back pain) online and Staysure charged me an additional premium and issued me with a new certificate. I declared on the online form that I was awaiting an injection for the back pain and the new certificate properly, and very clearly, acknowledged this. When I came to renew my policy I was told by Staysure that because I was awaiting an injection my existing policy was and had been invalid for ALL my declared health conditions from the date I updated may medical record. Very alarming given that I had travelled in the interim. They said this should have been clear in the online process. It was not. The new cover certificate, as issued by Staysure, made absolutely no mention of the fact that my cover did now not include ALL my pre existing conditions. I have now changed insurers to a company that is a Which recommended provider and is much more transparent with both their process and their cover. Avoid Staysure if you want to be certain of being covered. Read more Read less

{"display":"Kim Slowe","full_name":"Kim Slowe","avatar":{"url":"\/assets\/uploads\/avatars\/users\/621670.png"}}'s avatar
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About Staysure

Staysure are an insurance brokers specialising in the over 50s. Smart Money People is the place for Staysure reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Staysure at a glance

Reviews for Staysure

Showing 11 of 3465 company reviews

Competitive

Travel Insurance • 10th October 2024

Always competitive and are sensible about health conditions

{"display":"norman h","full_name":"norman h","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1068421.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Good response to claim.

Travel Insurance • 8th October 2024

Good response to claim. Very good interaction with agent

{"display":"Patrick R","full_name":"Patrick R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1066523.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great cover for pre-existing medical conditions

    I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I... I always use Staysure for my annual family travel insurance, my partner has medical conditions and Staysure always has the best price and cover. I called them to sort my renewal this year and their staff are knowledgeable and friendly, I always highly recommend them to friends and family. Read more Read less

    {"display":"Jennifer Wood","full_name":"Jennifer Wood","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Sail away..

    Very competitive rates and cover most ailments.

    {"display":"John Mason","full_name":"John Mason","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    John Mason 4th September 2024
  • 5/5

    Intrepid Traveller

    I am fit and well and had a Stem Cell Transplant 9 years ago. Staysure was the best quote and I have been with them... I am fit and well and had a Stem Cell Transplant 9 years ago. Staysure was the best quote and I have been with them since then and travelled the world (no claims!). Even got 3 free months post covid Read more Read less

    {"display":"Mary H","full_name":"Mary H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Mary H 4th September 2024
  • 5/5

    Not disappointed. Very impressed.

    Used them for a few years now and never had a bad experience. Very intuitive website that is easy to use and when I needed... Used them for a few years now and never had a bad experience. Very intuitive website that is easy to use and when I needed to call, I got great customer service by very polite and knowledgable people. Read more Read less

    {"display":"Kerry","full_name":"Kerry","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Kerry 4th September 2024
  • 5/5

    Very competitive online holiday insurance site with...

    Very competitive online holiday insurance site with varying levels of coverage as required.

    {"display":"Terence E","full_name":"Terence E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Terence E 4th September 2024
  • 5/5

    Competitive

    Competitive and covers what I need

    {"display":"Stephen Cole","full_name":"Stephen Cole","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent company, easy, efficient and all informati...

    Excellent company, easy, efficient and all information clearly and effectively explained. Highly recommended for travel insurance to ease worry and provide all you need for your travels.

    {"display":"Dawn","full_name":"Dawn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Travel Insurance
    Dawn 24th August 2024
  • 4/5

    Finterpoint metaphor

    Twas good F good , nitty gritty explained well. Christ ! How much more do you want? I thought that the contract made 6 use... Twas good F good , nitty gritty explained well. Christ ! How much more do you want? I thought that the contract made 6 use of iambic pentameters that tended to counterpoint the surrealism of the underlying metaphor Read more Read less

    {"display":"SparrowCap","full_name":"SparrowCap","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great communications, great service

    Very clear communications both prior to taking out a policy, and regular after sales travel news updates. When we had to make a claim, it... Very clear communications both prior to taking out a policy, and regular after sales travel news updates. When we had to make a claim, it was dealt with promptly and professionally. Read more Read less

    {"display":"Susan Quigley ","full_name":"Susan Quigley ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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