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Gill S

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Review of the Staysure, Travel insurance:

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Making a claim is it worth it

Having read a lot of reviews about Staysure it apears not may of the people have tried to make a claim. I will try to make this review as short as I can, I know what your thinking, can I be bothered to read this review, I hope you will. Along with my husband we were due to go to Peru in May for a holiday of a lifetime. 3 hrs before we were meant to fly the holiday was cancelled. Being people who live in Spain we had spent money to fly to the UK to start our holiday. Being stranded with nowhere to go I managed to find us a flight home early the next day. Thinking this is no problem as I had Staysure travel insurance, WRONG. The first thing you will find is they use a 3rd party company to process their claims. Which means they can/will only answer some of your questions and Stay sure will answer the rest. After sending off our claim by post as advised by the claims department. 3 weeks later I contacted Staysure, they told me I would have to contact their claims company. 2hr later I got through and they said my claim had yet to be processed. It has now been processed and they will not pay any of my claim as they said it was down to the tour opperator. I explained that the tour opperator had given us a full refund, and what I was claiming for was what I had organised . Having spoken to a lady called Amy she said that she would look into my claim. She has just emailed me back to say they will still not pay out my claim as I had not called them to ask their permission to book my flight home. Well if you have managed to read my review then thank you, I will leave it down to you to see if you will use Staysure. I WILL NEVER USE THEM or recomend them to friends and family. My big worry is what is their emergency service like Reviewed on: 20th July 2025

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