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David Pryse

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Review of the Staysure, Travel insurance:

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BEWARE of Staysure they do not honour terms.

We took out holiday policy with Staysure on 18/9/25;confirmation date but had unexpected eye problem which affected my driving ability and as we were going in ferry to Guernsey and driving decided to cancel so I could do the bnecessary tests,I am 84 my wife 78, we cancelled the trip by email and had reply on 23/09/25 well within the 14 day cooling off period ,rely said they were working on it and Cancellation response,they did say it could take 3/5 days.but sometimes quicker. .no further replies except ads etc and if we wanted to amend cover and we replied the policy was cancelled..the money was taken as we had expected but on Monday arrived the travel documents by mail and we began to smell a rat.called various numbers and given the run around and by then getting anxious and emailed customer help and eventually staysure customer support with relevant email from them acknowledging our cancellation but they are prevaricating and claiming that we were out of time for cooling off period despite only being the 5th day.they say they will north refund.BEWARE they are dishonourable ,wish we had read more reviews,Do not use them if you do it is at your own risk certainly not theirs Reviewed on: 21st October 2025

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