I am with Marshmallow because they offered a good price provided I agreed to having a tag. I have been driving years, have never had... I am with Marshmallow because they offered a good price provided I agreed to having a tag. I have been driving years, have never had an accident and consider myself to be competent. However the tag thinks otherwise and marks you down for stupid things like if you go 1 mile over speed limit, if you brake harshly (even if you had to react to something), if your passenger used your phone whilst you’re driving (apparently it can’t tell who was using phone). I used to get annoyed with slow drivers and people who drove under the limit but perhaps this is the explanation! The final frustrating is they claim to have tips on how to improve your score but they are so vague eg keep to limit, don’t brake harshly. Finally they send passive aggressive notifications for any of the above and if you disconnect your Bluetooth (as this stops the tag from working!) Read more Read less

Easily the worst insurance company I have ever dealt with My experience with Marshmallow has been absolutely appalling, and I would never insure a vehicle... Easily the worst insurance company I have ever dealt with My experience with Marshmallow has been absolutely appalling, and I would never insure a vehicle with them again. Trying to actually speak to a human being when something goes wrong is incredibly difficult. I was left dealing with a chat system and waited more than three hours without receiving a reply. When you are dealing with something as important as car insurance, that level of customer service is simply unacceptable. What finally finished it for me was discovering that my policy had been cancelled because I had failed to update my credit card details. There was no phone call from Marshmallow to warn me that my insurance was about to be cancelled or to make sure I understood the seriousness of the situation. I was completely unaware that the policy had been cancelled. Considering the consequences of unknowingly driving without valid insurance, I find their approach extremely concerning. My experience with their pricing wasn't much better. After my first year, I obtained a renewal quote from another insurer for around half the price Marshmallow wanted to charge me. I contacted Marshmallow to cancel and, remarkably, they were suddenly able to match the other company's price without a problem. That left me wondering why I was being asked to pay so much in the first place. I bitterly regret not simply moving to the other insurer there and then. What I find particularly telling is that getting help when I was a customer was painfully slow, yet after leaving a one-star review, Marshmallow suddenly seemed capable of responding very quickly indeed. That says everything to me. Based on my experience, I felt like keeping a dissatisfied customer happy was nowhere near as important as dealing with the public criticism once it appeared online. I have now insured my vehicle with another company and I will never use Marshmallow again. Poor communication, extremely frustrating customer service, questionable renewal pricing in my experience, and seemingly no urgency until a one-star review appears. **In my book, Marshmallow is the worst company I have EVER dealt with. If you're considering them, I would strongly recommend shopping around and looking very carefully at the alternatives before committing. One star – only because zero stars isn't an option. Read more Read less

I was involved in an accident . 10 months ago . I’m still waiting for may car and caravan to be repaired. They don’t return... I was involved in an accident . 10 months ago . I’m still waiting for may car and caravan to be repaired. They don’t return emails or phone calls . More a scam than insurance. Avoid Read more Read less

Great service so far. Monthly pay is fair and looking forward to getting more discount next year.

I recently purchased car insurance from Marshmallow and found the process straightforward and easy to complete online. The quote was competitive compared with other insurers,... I recently purchased car insurance from Marshmallow and found the process straightforward and easy to complete online. The quote was competitive compared with other insurers, and the policy information was clearly presented. The overall application process was quick and convenient. I am pleased with my experience so far and hope to continue receiving good service throughout my policy. Read more Read less

Absolute disappointment. Exorbitant fees and they levy a penalty for cancelling your policy. Slow to process claims but very quick to ask for money. Had... Absolute disappointment. Exorbitant fees and they levy a penalty for cancelling your policy. Slow to process claims but very quick to ask for money. Had a no fault claim and was offered settlement with the third party insurer. Chose to claim with Marshmallow and that was the biggest mistake I made. Had to pay my excess and be threatened with a penalty if I chose to cancel my policy early. Read more Read less

EXTREME WARNING: AVOID MARSHMALLOW — ONE SMALL ERROR CAN LEAVE YOU CANCELLED, FINED, UNINSURED AND FACING YEARS OF HIGHER PREMIUMS Policy number: MM000872250 This is... EXTREME WARNING: AVOID MARSHMALLOW — ONE SMALL ERROR CAN LEAVE YOU CANCELLED, FINED, UNINSURED AND FACING YEARS OF HIGHER PREMIUMS Policy number: MM000872250 This is the worst insurance company I have dealt with in Britain. I reported a minor error in my day of birth immediately. Marshmallow agreed to correct it, increased my premium by £36.77, issued corrected documents and allowed the policy to begin. Several days later, they reversed their decision, cancelled the policy and imposed a £130 fee for the same error they had already accepted and corrected. They accepted the correction. They accepted the higher premium. They confirmed the amended policy. Then they cancelled it anyway. Their handling has left me facing: - an insurer-initiated cancellation; - serious risk to my previously clean insurance record; - replacement quotations of around £2,900–£3,000; - a £130 penalty; - major financial loss; - and the possibility of being left unable to drive my own vehicle. A simple and honest error, reported immediately, was turned into a major insurance problem that may affect the cost and availability of my insurance for years. I have submitted a formal complaint. A generic public reply saying that Marshmallow has “contacted me” or is “looking into the matter” will not change what happened. In my experience, this company accepted the correction, took the higher premium, cancelled the policy anyway and left me to deal with the financial and insurance consequences. Avoid Marshmallow if you value your clean insurance record, your money and your ability to remain insured. Read more Read less

Avoid this company at all costs. Their payment app is entirely broken—it refuses to show Apple Pay, won't let you delete old cards, and blindly... Avoid this company at all costs. Their payment app is entirely broken—it refuses to show Apple Pay, won't let you delete old cards, and blindly charges the wrong card. This glitch forces you to miss payments so they can slap you with an extra £22 fee every single month. On top of that, they hiked my monthly premium from £110.02 to £169.43 without permission.When you try to get help, you are met with an AI loop followed by a completely rude, dismissive human agent ("Brooke") who gaslipped me by claiming "no other customers have this issue." They completely refused to help remove my cards, fix the glitch, or refund the unfair fees, lazily repeating the same useless app instructions. I am now forced to go through my bank to issue chargebacks for every single incorrect charge. An absolutely shameless business model and the worst customer care I have ever experienced. Read more Read less

Rubbish company with extremely rubbish customer service, taken money out of my account without my authorisation, consent or knowledge. They are unable to prove that... Rubbish company with extremely rubbish customer service, taken money out of my account without my authorisation, consent or knowledge. They are unable to prove that I am a customer -AS I AM NOT- and cannot find me on their system, yet they have not refunded my money or resolved this issue. WOULD NOT RECOMMEND to anyone as I am not even a customer yet my dispute has not been resolved. Pathetic and unsatisfactory!!!! Read more Read less