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Marshmallow reviews

marshmallow
Rated Poor • 1.91/5

Marshmallow reviews

Verified business Last reviewed within 14 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Poor based on 395 product reviews

Average score of 1.91/5
5 star
17%
4 star
3%
3 star
1%
2 star
1%
1 star
79%
Reviews for Marshmallow have trended negatively over the past 90 days

Latest positive rating

4.00/5

Good experience

I have been using this insurance for nearly 2 years an iM totally satisfied

{"display":"Saber M","slug":"user1791974563","deleted_at":null,"created_at":"2026-10-14T10:42:43.000000Z","updated_at":"2026-10-14T10:42:43.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Saber","last_name":"Mahmoudi","full_name":"Saber Mahmoudi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Saber M 14th October 2026

Latest negative rating

1.00/5

Terrible company avoid at all costs they will charge...

Terrible company avoid at all costs they will charge you over £100 to cancel even after a day they have non existent support they are the worst

{"display":"Jonny","slug":"user1793276280","deleted_at":null,"created_at":"2026-10-29T12:18:00.000000Z","updated_at":"2026-10-29T12:18:00.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Jonny","last_name":"","full_name":"Jonny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Jonny 29th October 2026
See more reviews for Marshmallow products

About Marshmallow

Marshmallow is a car insurance company based in the UK.

The founders started Marshmallow when they found out how unfair insurance prices are for people who move to the UK. The team developed their own technology and pricing models to cater to people new to the UK. Licences from all countries are covered and there are discounts based on all your driving experience - in any country.

Marshmallow provide insurance for cars and vans.

Marshmallow at a glance

Contact details

Social media

Reviews for Marshmallow

Showing 11 of 395 company reviews • Last reviewed within 14 days

Terrible company avoid at all costs they will charge...

Car insurance • 29th October 2026

Terrible company avoid at all costs they will charge you over £100 to cancel even after a day they have non existent support they are the worst

{"display":"Jonny","full_name":"Jonny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Nothing more than money grabbing

Car insurance • 23rd October 2026

Absolute shocking company This company is a joke who are not interested in treating customers fairly. I recently took a policy with Marshmallow after moving... Absolute shocking company This company is a joke who are not interested in treating customers fairly. I recently took a policy with Marshmallow after moving into a family members home. Marshmallow were happy to take my money and start the policy with no issues. A few days later they requested address verification but I advised I wasn't the main bill payer so had nothing as yet in my name. They asked for a confirmation letter/id from the bill payer and a document from their verification list in the bill payers name. I provided the letter/id and a council tax bill/DWP letter as requested but this wasn't acceptable as the documents were not dated in the last 3 months, However these docs only get issued once a year so seems pointless it being on their list!! After the 14 day cooling off period had passed marshmallow emailed me to say my policy would be cancelled within a week due to the lack of address verification and that an agent would be in "touch" to discuss. This agent contact never happened and I wasn't advised that I could go ahead and cancel the policy myself for a £75 fee!! On the cancellation day Marshmallow took their full cancellation fee of £130 without my authorisation. They also have now added a cancellation flag against my name with Motor Information Bureau which is causing my new quotes to increase by over £200 and will be on record for 5 years I feel this is an incredibly unfair way to treat a customer just on the basis of an address verification issue, it's not like I was dishonest, committed fraud or raised a false claim!! I've raised these concerns with several of their agents who just keep quoting thier cancellation policy and are not willing to help. I logged an official complaint with them via email 5 days ago but so far no response This will be escalated to the FOS if necessary as at a minimum I want the cancellation flag removing. This company is a disgrace and I would leave no stars if possible. Please make sure you have everything in order before you start a policy or you will just get ripped off!! Nothing more than a legal scam!! Read more Read less

{"display":"Craig B","full_name":"Craig B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 1.00/5

    Intrusive and misleading 30-day tracking requirement

    Signed up expecting standard cover, only to find the app demanding continuous 30-day background motion and location tracking to validate the policy. The onboarding flow... Signed up expecting standard cover, only to find the app demanding continuous 30-day background motion and location tracking to validate the policy. The onboarding flow was vague about whether cover was even valid without this. Canceled immediately. Misleading setup and poor transparency. Read more Read less

    {"display":"dickens","full_name":"dickens","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    dickens 19th October 2026
  • 1.00/5

    Marshmallow company are thieves

    Paid for a policy realised the start date was incorrect, asked them to change the date, they told me to cancel policy and renew at... Paid for a policy realised the start date was incorrect, asked them to change the date, they told me to cancel policy and renew at an extra cost, and on top of that there is an admin fee for the privilege, absolute thieves, all help is through app when they decide they want to respond, AVOID AT ALL COSTS Read more Read less

    {"display":"Michael Herd","full_name":"Michael Herd","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1767835.png"}}'s avatar
    Car insurance
    Michael Herd 15th October 2026
  • 4.00/5

    Good experience

    I have been using this insurance for nearly 2 years an iM totally satisfied

    {"display":"Saber M","full_name":"Saber M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Saber M 14th October 2026
  • 5.00/5

    The renewal process was easy.

    The renewal process was easy, and the communication was clear and professional. I’ve been with Marshmallow for three years and appreciate their service.

    {"display":"Catherine Mukanwa","full_name":"Catherine Mukanwa","avatar":{"url":"\/assets\/uploads\/avatars\/users\/922306.png"}}'s avatar
  • 5.00/5

    Marshmallow is really a good choice for me as I am...

    Marshmallow is really a good choice for me as I am using marshmallow insurance for two years. It’s really very cheap and affordable

    {"display":"Muhammad R","full_name":"Muhammad R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Muhammad R 12th October 2026
  • 5.00/5

    Easy to use and they have an app that you can see ho...

    Easy to use and they have an app that you can see how you are driving cheapest quote I had

    {"display":"Gemma A","full_name":"Gemma A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Gemma A 12th October 2026
  • 4.00/5

    Best service, fast processing , professional standards.

    Best service, fast processing , professional standards. You don't need to wait for que everything will sorted by the app.

    {"display":"AJMAL ","full_name":"AJMAL ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    AJMAL 12th October 2026
  • 1.00/5

    AVOID. !!!!!

    AVOID. I took out this policy around two and a half weeks before it was even due to start, and I was charged £25 for... AVOID. I took out this policy around two and a half weeks before it was even due to start, and I was charged £25 for correcting information on a policy that had not even started yet. Their own system indicated that this type of change should not incur a fee, yet their chat advisers told me that the charge applied. Because of these issues and the conflicting information I received, I completely lost confidence in the company and cancelled the policy. I was then charged a further £30 cancellation fee. Based on my personal experience, I would describe this as a “pseudo-insurance company”. I strongly advise others to avoid them. I will now be challenging these charges and seeking a refund of the money I believe I should not have been charged. I will also be warning others about my experience wherever I can. Avoid, avoid, avoid. Read more Read less

    {"display":"AA","full_name":"AA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    AA 7th October 2026
  • 4.00/5

    Good experience overall

    > I’ve had a good experience with Marshmallow Car Insurance so far. The process was straightforward and easy to understand, and I’m happy with the... > I’ve had a good experience with Marshmallow Car Insurance so far. The process was straightforward and easy to understand, and I’m happy with the service I’ve received. Overall, I’m satisfied with my experience and would rate it 4 out of 5. Read more Read less

    {"display":"Mobeenuddin S","full_name":"Mobeenuddin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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