Absolutely a joke of a company no one actually works there to answer questions all done by live chat which actually no one answers avoid like the plague

I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and... I had a truly excellent experience with Marshmallow. The support team, especially Bloom, went above and beyond to help me review my renewal price and find the best option for my situation. They were patient, respectful, and very professional throughout the entire process. Their communication was clear, friendly, and genuinely helpful. They took the time to understand my circumstances and offered solutions that made a real difference for me. I’m very grateful for their outstanding service and I feel confident staying with Marshmallow. Highly recommended. Read more Read less

They are worst car insurance ever, they never have a number to call for existing claim. They keep you in the dark without letting you... They are worst car insurance ever, they never have a number to call for existing claim. They keep you in the dark without letting you know whats going on. The customer service ate extremely rude. They refused to pay for car damage. They act like fraudster. Read more Read less

Increased fees by over 50% without stating the increase before the renewal date unless you examine the app policy details. on wait with their chat... Increased fees by over 50% without stating the increase before the renewal date unless you examine the app policy details. on wait with their chat for over 3 hours to cancel as they have no other option to automatically cancel via the app. Read more Read less

My experience with Marshmallow's customer service has been abysmal. They show a complete and utter lack of respect for the customer's time and seem deliberately... My experience with Marshmallow's customer service has been abysmal. They show a complete and utter lack of respect for the customer's time and seem deliberately unhelpful when it comes to policy changes or cancellations. I initiated a request for cancellation in the live chat at 10:48 AM this morning. I have been continuously chasing a resolution since then, providing details and asking for updates, and yet, hours later, absolutely nothing has happened. To require customers to use a live chat for a simple cancellation and then leave them waiting for the entire day is unacceptable. This process is clearly designed to frustrate the customer and delay action. If this is how Marshmallow handles a simple administrative task like cancellation, I dread to think what making a claim would be like. Do not use this company if you value your time or expect basic customer support. Read more Read less

Giving flimsy excuses charged more money and then ultimately canceled my policy and changed 130£ . The fault is with the company, the genuine documents... Giving flimsy excuses charged more money and then ultimately canceled my policy and changed 130£ . The fault is with the company, the genuine documents I sent were treated as fraud. Shame on them. Read more Read less

This has been one of the worst insurance experiences I’ve ever had. My car has been sitting in SB Recovery’s storage for 6 DAYS (since... This has been one of the worst insurance experiences I’ve ever had. My car has been sitting in SB Recovery’s storage for 6 DAYS (since the 14th) and Marshmallow has done absolutely nothing to move the claim forward. No updates. No communication. No action. Just complete silence while my costs are increasing every single day. I have chased multiple times and still received no clear response about what is happening. Meanwhile, I’m left with mounting storage fees, no progress on inspection or repair, and no support from the insurer I’m paying for protection. How can a car be stuck in storage for nearly a week with zero movement from Marshmallow? This is not just poor service — it’s unacceptable. I want answers immediately: Why has nothing been done for 6 days? Who is responsible for the delays? Who will pay the storage costs caused entirely by Marshmallow’s lack of action? When will my car actually be assessed, repaired, or released? This experience has been extremely stressful and frustrating. Based on this, I would strongly advise others to think twice before choosing Marshmallow. Read more Read less

Be careful to be trapped by signing an insurance contract with them. You will get headache that you will never forget and maybe ending up... Be careful to be trapped by signing an insurance contract with them. You will get headache that you will never forget and maybe ending up either leaving the UK or drive without an insurance. Read more Read less

Worst experience with Marshmallow Insurance Tried to cancel my policy, but their AI-only system makes it impossible to reach a human. My renewal jumped from... Worst experience with Marshmallow Insurance Tried to cancel my policy, but their AI-only system makes it impossible to reach a human. My renewal jumped from £500 to £950 for a 2012 car worth only £2,000, even though I’ve had no claims in 7 years. They auto-renewed without consent, and the customer support is terrible. If it’s this hard to cancel, imagine how bad it would be to make a claim. Avoid this company! Their customer support system is the worst I’ve ever seen. It’s built in a way that blocks you from cancelling or getting any real assistance. This raises serious concerns about how they would ever handle a claim in an emergency or accident situation. At a time when I’m already facing financial difficulties, they automatically renewed my policy at this inflated price without proper notice or an easy way to opt out. This kind of treatment is unfair, insensitive, and unacceptable. In short: Marshmallow’s AI-only system, lack of human support, and unreasonable premium increases make it one of the worst insurance experiences I’ve ever had. Read more Read less