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Marshmallow reviews

marshmallow
Rated Poor 1.66/5

Marshmallow reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Poor based on 309 product reviews

Average score of 1.66/5
5 star
18%
4 star
2%
3 star
1%
2 star
1%
1 star
78%
Reviews for Marshmallow have trended positively over the past 90 days

Latest positive rating

5/5

I had an accident and it was sorted out no bother.

I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement

{"display":"Y boustead","full_name":"Y boustead","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Y boustead 24th April 2025

Latest negative rating

1/5

How sad it is to be recommended such an awful car in...

How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude... How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude way to scam people. After being insured through them for 2 years, they rejected giving me no claim bounce just because I found much cheaper provider. Moreover, they have extended my policy for one more year without my addmission, and when I said that I want to cancel it, they charged me with £250 for a mistake they made. The customer service is awful, rude, uneducated people. Stay away or you will end up having very terrible time. Read more Read less

{"display":"Lutfi L","full_name":"Lutfi L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1217898.png"}}'s avatar
Car insurance
Lutfi L 19th May 2025

About Marshmallow

Marshmallow is a car insurance company based in the UK.

The founders started Marshmallow when they found out how unfair insurance prices are for people who move to the UK. The team developed their own technology and pricing models to cater to people new to the UK. Licences from all countries are covered and there are discounts based on all your driving experience - in any country.

Marshmallow provide insurance for cars and vans.

Marshmallow at a glance

Contact details

Social media

Reviews for Marshmallow

Showing 11 of 309 company reviews Last reviewed within 7 days

How sad it is to be recommended such an awful car in...

Car insurance 19th May 2025

How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude... How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude way to scam people. After being insured through them for 2 years, they rejected giving me no claim bounce just because I found much cheaper provider. Moreover, they have extended my policy for one more year without my addmission, and when I said that I want to cancel it, they charged me with £250 for a mistake they made. The customer service is awful, rude, uneducated people. Stay away or you will end up having very terrible time. Read more Read less

Rated Terrible 1/5
Read more product reviews

Poor Claims Handling and Retroactive Premium Increase

Car insurance 16th May 2025

I filed a claim with Marshmallow after my vehicle was stolen and recovered. They then said my vehicle purchase date didn’t match their records and... I filed a claim with Marshmallow after my vehicle was stolen and recovered. They then said my vehicle purchase date didn’t match their records and increased my premium retroactively. Now they want me to pay a £400 excess plus 18.67% of the repair costs to cover the difference. Their customer service is very poor - “live chat” responses take over 24 hours, claims handlers take over a week to reply, and there’s no phone number. I’ve raised a formal complaint asking for detailed calculations but have yet to receive a clear explanation. I wouldn’t recommend Marshmallow based on this experience. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 5/5

    I had an accident and it was sorted out no bother.

    I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement

    {"display":"Y boustead","full_name":"Y boustead","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Y boustead 24th April 2025
  • 1/5

    This is the worst company for car insurance that I h...

    This is the worst company for car insurance that I have came across.

    {"display":"harris m","full_name":"harris m","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1160072.png"}}'s avatar
    Car insurance
    harris m 8th April 2025
  • 1/5

    A complete joke.

    A complete joke. Stay away! Read all the reviews! Everyone says the same thing! hopefully they’ll be out of business soon.

    {"display":"Matthew ","full_name":"Matthew ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Matthew 12th March 2025
  • 1/5

    Difficult company to depart from

    They renewed my policy without my consent. I signed up with another company at the time of my renewal because they were cheaper. Marshmallow’s renewal... They renewed my policy without my consent. I signed up with another company at the time of my renewal because they were cheaper. Marshmallow’s renewal was more so I did not want to continue with them. There was no means of information apart from chats which I later discovered. I sent 2 emails to inform them that I do not want to proceed with the renewal but it bounced back. They renewed anyway and took £96 from my account. I called the bank but they could not recall the money due to the way marshmallow set up their account. To date, they have refused to refund £50 administration fee after they agree to finally cancel my policy. I will never recommend this company. Read more Read less

    {"display":"Folake E","full_name":"Folake E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Folake E 11th March 2025
  • 1/5

    HORRIBLE HORRIBLE HORRIBLE.

    HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring me. STAY AWAY

  • 1/5

    The worst customer service I have ever received.

    The worst customer service I have ever received. I have never received an email from them and they decided to cancel my policy without leaving... The worst customer service I have ever received. I have never received an email from them and they decided to cancel my policy without leaving me any time to respond to anything. Their reason to do this was that I did not respond to their email, that I have NEVER received, and now they are trying to make me pay £1200 within 7 days for NO REASON AT ALL. When I address my concerns they said they cant do anything because its same day reinstallation only, even though I have been emailing them, calling them, and chatting to them from the first minute but they did not bother answering until the could say they cant do anything anymore. Do not come near this company if you do not want to be scammed, THEY ONLY WANT TO TAKE YOUR MONEY without providing any service. You can't speak to them on the phone because they based online only and they do not respond to you online either. Pay and then you can F... OF. I will take this all the way to court if that is the only way... Read more Read less

    {"display":"ildiko c","full_name":"ildiko c","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1127012.png"}}'s avatar
    Car insurance
    ildiko c 5th March 2025
  • 1/5

    Scam! Avoid at any costs. Lost £19'000 with them!

    They are perfect when I want to insure my car, but not so good when I have a claim. Furthermore, for my car accident they've... They are perfect when I want to insure my car, but not so good when I have a claim. Furthermore, for my car accident they've instructed me to contact Winn Solicitors who gave me a hire car and spend 4 weeks repairing my car, and then asked me to pay £19'000 for their services suggesting I've breached the contract by providing false information about the accident. What's the purpose of the car insurance then if I pay the bills in full? I feel I was scammed! When I try to contact Marshmallow over the phone or the app there's no response! Read more Read less

    {"display":"Roman A","full_name":"Roman A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Roman A 1st March 2025
  • 1/5

    Terrible experience, not good at all

    Terrible experience. I have paid deposit and I need to validate ID..Impossible to speak with anyone..Robot only gives you options that you Don't need..ZCannot validate... Terrible experience. I have paid deposit and I need to validate ID..Impossible to speak with anyone..Robot only gives you options that you Don't need..ZCannot validate my ID!!.Terrible customer service! Very disappointing. They abuse of your ti.e. I lost a whole day with them . Not good at all Read more Read less

    {"display":"giorgio l","full_name":"giorgio l","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1108198.png"}}'s avatar
    Car insurance
    giorgio l 21st February 2025
  • 1/5

    The live chat service dosent work

    The live chat service dosent work properly, and when you do get through to someone they cant answer your question and inform you that the... The live chat service dosent work properly, and when you do get through to someone they cant answer your question and inform you that the relevant department will be in touch in 48 hours. AVOID THIS COMPANY Read more Read less

    {"display":"charlie q","full_name":"charlie q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    charlie q 20th February 2025

    Products from Marshmallow

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