Marshmallow reviews

Marshmallow reviews
Verified businesses always have up to date contact details and can respond to reviews.
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FCA approved and regulated
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On-line application and approval process
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Manage your account or policy via an app or website
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Fully digital service with no in-person branches
Review summary
People rate this company as Poor based on 303 product reviews
Latest positive rating
Thaigo was an amazing customer service agent.
Thaigo was an amazing customer service agent. He understands my issues very quickly and helped me. His explanation was really good.

Latest negative rating
HORRIBLE HORRIBLE HORRIBLE.
HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring me. STAY AWAY

About Marshmallow
Marshmallow is a car insurance company based in the UK.
The founders started Marshmallow when they found out how unfair insurance prices are for people who move to the UK. The team developed their own technology and pricing models to cater to people new to the UK. Licences from all countries are covered and there are discounts based on all your driving experience - in any country.
Marshmallow provide insurance for cars and vans.
Marshmallow at a glance
Reviews for Marshmallow
Showing 11 of 303 company reviews • Last reviewed within 7 days
HORRIBLE HORRIBLE HORRIBLE.
HORRIBLE HORRIBLE HORRIBLE. reported them to the Finance Ombudsman. Made a claim that i NEVER asked to be recorded as such and now they are ignoring me. STAY AWAY
The worst customer service I have ever received.
The worst customer service I have ever received. I have never received an email from them and they decided to cancel my policy without leaving... The worst customer service I have ever received. I have never received an email from them and they decided to cancel my policy without leaving me any time to respond to anything. Their reason to do this was that I did not respond to their email, that I have NEVER received, and now they are trying to make me pay £1200 within 7 days for NO REASON AT ALL. When I address my concerns they said they cant do anything because its same day reinstallation only, even though I have been emailing them, calling them, and chatting to them from the first minute but they did not bother answering until the could say they cant do anything anymore. Do not come near this company if you do not want to be scammed, THEY ONLY WANT TO TAKE YOUR MONEY without providing any service. You can't speak to them on the phone because they based online only and they do not respond to you online either. Pay and then you can F... OF. I will take this all the way to court if that is the only way... Read more Read less
Products from Marshmallow
Showing all products offered by Marshmallow
Car Insurance
by MarshmallowMarshmallow provide car and van insurance policies. With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including...
Car Insurance
by MarshmallowMarshmallow provide car and van insurance policies. With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including...
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