Marshmallow reviews

Marshmallow reviews
Verified businesses always have up to date contact details and can respond to reviews.
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FCA approved and regulated
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On-line application and approval process
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Manage your account or policy via an app or website
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Fully digital service with no in-person branches
Review summary
People rate this company as Poor based on 309 product reviews
Latest positive rating
I had an accident and it was sorted out no bother.
I had an accident and it was sorted out no bother. Hire car and everything and it was me hitting a raised pavement

Latest negative rating
How sad it is to be recommended such an awful car in...
How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude... How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude way to scam people. After being insured through them for 2 years, they rejected giving me no claim bounce just because I found much cheaper provider. Moreover, they have extended my policy for one more year without my addmission, and when I said that I want to cancel it, they charged me with £250 for a mistake they made. The customer service is awful, rude, uneducated people. Stay away or you will end up having very terrible time. Read more Read less

About Marshmallow
Marshmallow is a car insurance company based in the UK.
The founders started Marshmallow when they found out how unfair insurance prices are for people who move to the UK. The team developed their own technology and pricing models to cater to people new to the UK. Licences from all countries are covered and there are discounts based on all your driving experience - in any country.
Marshmallow provide insurance for cars and vans.
Marshmallow at a glance
Reviews for Marshmallow
Showing 11 of 309 company reviews • Last reviewed within 7 days
How sad it is to be recommended such an awful car in...
How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude... How sad it is to be recommended such an awful car insurance company. It is not a company, it is a scam. A very rude way to scam people. After being insured through them for 2 years, they rejected giving me no claim bounce just because I found much cheaper provider. Moreover, they have extended my policy for one more year without my addmission, and when I said that I want to cancel it, they charged me with £250 for a mistake they made. The customer service is awful, rude, uneducated people. Stay away or you will end up having very terrible time. Read more Read less
Poor Claims Handling and Retroactive Premium Increase
I filed a claim with Marshmallow after my vehicle was stolen and recovered. They then said my vehicle purchase date didn’t match their records and... I filed a claim with Marshmallow after my vehicle was stolen and recovered. They then said my vehicle purchase date didn’t match their records and increased my premium retroactively. Now they want me to pay a £400 excess plus 18.67% of the repair costs to cover the difference. Their customer service is very poor - “live chat” responses take over 24 hours, claims handlers take over a week to reply, and there’s no phone number. I’ve raised a formal complaint asking for detailed calculations but have yet to receive a clear explanation. I wouldn’t recommend Marshmallow based on this experience. Read more Read less
Products from Marshmallow
Showing all products offered by Marshmallow
Car insurance
by MarshmallowMarshmallow provide car and van insurance policies. With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including...
Car insurance
by MarshmallowMarshmallow provide car and van insurance policies. With Marshmallow, you can choose from four levels of cover: lightest, essential, original and plus. You can add extras for additional costs including...
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