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Marshmallow reviews

marshmallow
Rated Poor • 1.94/5

Marshmallow reviews

Verified business Last reviewed within 7 days
Write a review
  • FCA approved and regulated
    FCA approved and regulated
  • On-line application and approval process
    On-line application and approval process
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Poor based on 392 product reviews

Average score of 1.94/5
5 star
17%
4 star
3%
3 star
1%
2 star
1%
1 star
79%
Reviews for Marshmallow have trended negatively over the past 90 days

Latest positive rating

4.00/5

Good experience

I have been using this insurance for nearly 2 years an iM totally satisfied

{"display":"Saber M","slug":"user1791974563","deleted_at":null,"created_at":"2026-10-14T10:42:43.000000Z","updated_at":"2026-10-14T10:42:43.000000Z","biography":null,"tagline":null,"gender":null,"rank":null,"first_name":"Saber","last_name":"Mahmoudi","full_name":"Saber Mahmoudi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Saber M 14th October 2026

Latest negative rating

1.00/5

Marshmallow company are thieves

Paid for a policy realised the start date was incorrect, asked them to change the date, they told me to cancel policy and renew at... Paid for a policy realised the start date was incorrect, asked them to change the date, they told me to cancel policy and renew at an extra cost, and on top of that there is an admin fee for the privilege, absolute thieves, all help is through app when they decide they want to respond, AVOID AT ALL COSTS Read more Read less

{"display":"Michael Herd","slug":"user1792074133","deleted_at":null,"created_at":"2026-10-15T14:22:13.000000Z","updated_at":"2026-10-15T14:22:13.000000Z","biography":null,"tagline":null,"gender":"","rank":null,"first_name":"Michael","last_name":"Herd","full_name":"Michael Herd","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1767835.png"}}'s avatar
Car insurance
Michael Herd 15th October 2026
See more reviews for Marshmallow products

About Marshmallow

Marshmallow is a car insurance company based in the UK.

The founders started Marshmallow when they found out how unfair insurance prices are for people who move to the UK. The team developed their own technology and pricing models to cater to people new to the UK. Licences from all countries are covered and there are discounts based on all your driving experience - in any country.

Marshmallow provide insurance for cars and vans.

Marshmallow at a glance

Contact details

Social media

Reviews for Marshmallow

Showing 11 of 392 company reviews • Last reviewed within 7 days

Marshmallow company are thieves

Car insurance • 15th October 2026

Paid for a policy realised the start date was incorrect, asked them to change the date, they told me to cancel policy and renew at... Paid for a policy realised the start date was incorrect, asked them to change the date, they told me to cancel policy and renew at an extra cost, and on top of that there is an admin fee for the privilege, absolute thieves, all help is through app when they decide they want to respond, AVOID AT ALL COSTS Read more Read less

{"display":"Michael Herd","full_name":"Michael Herd","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1767835.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Good experience

Car insurance • 14th October 2026

I have been using this insurance for nearly 2 years an iM totally satisfied

{"display":"Saber M","full_name":"Saber M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
Read more product reviews
  • 5.00/5

    The renewal process was easy.

    The renewal process was easy, and the communication was clear and professional. I’ve been with Marshmallow for three years and appreciate their service.

    {"display":"Catherine Mukanwa","full_name":"Catherine Mukanwa","avatar":{"url":"\/assets\/uploads\/avatars\/users\/922306.png"}}'s avatar
  • 5.00/5

    Marshmallow is really a good choice for me as I am...

    Marshmallow is really a good choice for me as I am using marshmallow insurance for two years. It’s really very cheap and affordable

    {"display":"Muhammad R","full_name":"Muhammad R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Muhammad R 12th October 2026
  • 5.00/5

    Easy to use and they have an app that you can see ho...

    Easy to use and they have an app that you can see how you are driving cheapest quote I had

    {"display":"Gemma A","full_name":"Gemma A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Gemma A 12th October 2026
  • 4.00/5

    Best service, fast processing , professional standards.

    Best service, fast processing , professional standards. You don't need to wait for que everything will sorted by the app.

    {"display":"AJMAL ","full_name":"AJMAL ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    AJMAL 12th October 2026
  • 1.00/5

    AVOID. !!!!!

    AVOID. I took out this policy around two and a half weeks before it was even due to start, and I was charged £25 for... AVOID. I took out this policy around two and a half weeks before it was even due to start, and I was charged £25 for correcting information on a policy that had not even started yet. Their own system indicated that this type of change should not incur a fee, yet their chat advisers told me that the charge applied. Because of these issues and the conflicting information I received, I completely lost confidence in the company and cancelled the policy. I was then charged a further £30 cancellation fee. Based on my personal experience, I would describe this as a “pseudo-insurance company”. I strongly advise others to avoid them. I will now be challenging these charges and seeking a refund of the money I believe I should not have been charged. I will also be warning others about my experience wherever I can. Avoid, avoid, avoid. Read more Read less

    {"display":"AA","full_name":"AA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    AA 7th October 2026
  • 4.00/5

    Good experience overall

    > I’ve had a good experience with Marshmallow Car Insurance so far. The process was straightforward and easy to understand, and I’m happy with the... > I’ve had a good experience with Marshmallow Car Insurance so far. The process was straightforward and easy to understand, and I’m happy with the service I’ve received. Overall, I’m satisfied with my experience and would rate it 4 out of 5. Read more Read less

    {"display":"Mobeenuddin S","full_name":"Mobeenuddin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Utter rubbish insurance company predatory tactics at...

    Utter rubbish insurance company predatory tactics at play

    {"display":"seyi otuks","full_name":"seyi otuks","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1760998.png"}}'s avatar
    Car insurance
    seyi otuks 25th September 2026
  • 1.00/5

    Tried to rip me off on the Insurance Premium

    Tried to double my car insurance and then took over 2 hours to respond on their 'live' chat, then tried to offer me a loyalty... Tried to double my car insurance and then took over 2 hours to respond on their 'live' chat, then tried to offer me a loyalty bonus which dtill added over 500 on previous quote, said i would not cheaper yet i found 20 less that 100 on last years quote, AVOID THESE Read more Read less

    {"display":"Jamaica","full_name":"Jamaica","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Jamaica 21st September 2026
  • 1.00/5

    Marshmallow Insurance AVOID

    Marshmallow Insurance has been an absolute nightmare to deal with. I was insured with them last year at the same address with no issues. This... Marshmallow Insurance has been an absolute nightmare to deal with. I was insured with them last year at the same address with no issues. This year, they demanded “proof of residency”, so I provided everything any normal insurance company would accept. I sent: - A bank statement - A DWP letter - My son’s driving licence - A council letter - A poll tax bill - A signed letter confirming I live with my son They rejected every single document, even though it clearly proves my address and household. They kept moving the goalposts and acting like they make their own rules. Despite giving them more evidence than any insurer has ever asked for, they cancelled my policy and are now trying to charge me £130. Completely unacceptable behaviour. Marshmallow are a law unto themselves. They ignore valid documents, treat customers with zero respect, and cancel policies for no reason. I’ve never experienced anything this ridiculous from an insurance company. Avoid Marshmallow at all costs. They waste your time, take your money, and then punish you for living with family. Shocking company. Read more Read less

    {"display":"Den the Sparky","full_name":"Den the Sparky","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1758768.png"}}'s avatar
    Car insurance
    Den the Sparky 15th September 2026

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