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Urban Jungle reviews

Urban Jungle logo
Rated Average • 3.04/5

Urban Jungle reviews

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Unverified business
Last reviewed within 21 days

Review summary

People rate this company as Average based on 24 product reviews

Average score of 3.04/5
5 star
58%
4 star
17%
3 star
0%
2 star
0%
1 star
25%
Reviews for Urban Jungle have trended positively over the past 90 days

Latest positive rating

4/5

Good uncomplicated product.

Good uncomplicated product. I've used Urban Jungle's product for a while now and I find that the product is easy to understand and uncomplicated. Signing-up... Good uncomplicated product. I've used Urban Jungle's product for a while now and I find that the product is easy to understand and uncomplicated. Signing-up is easy and the flexibility to update my product whenever I need it to is really useful. Read more Read less

{"display":"Aaron Goh","full_name":"Aaron Goh","avatar":{"url":"\/assets\/uploads\/avatars\/users\/475502.png"}}'s avatar
Home Insurance
Aaron Goh 1st September 2024

Latest negative rating

1/5

Uncaring and bizarre behaviour

I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL,... I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL, it was a huge deal. I did everything right: reported it to TfL (and got a reference), and also informed my insurer, Urban Jungle, since my policy covers accidental loss. I genuinely felt reassured knowing I was protected. Thankfully, someone handed in my bag and laptop. I immediately let Urban Jungle know I was no longer pursuing the claim—I hadn’t even submitted one formally—and was just relieved to have my work tools back. I’ve only ever made one claim in six years. Their response? They cancelled my insurance out of nowhere, citing vague concerns about my “account activity.” Again—I didn’t even claim. I acted honestly and responsibly, and this is how they chose to respond. No phone call, no conversation—just a cold, automated email. The whole thing feels careless and impersonal. Really poor service and a strange way to treat a long-standing customer. I can’t recommend them at all. Read more Read less

{"display":"Justin Williams","full_name":"Justin Williams","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Urban Jungle products

About Urban Jungle

Read or write Urban Jungle reviews on Smart Money People - the UK’s leading site for financial services reviews written by people like you. Urban Jungle is “great value home contents insurance for urban renters and sharers” with insurance that can be purchased in minutes via a mobile phone. If you’re a renter looking for contents insurance, check out our community reviews of Urban Jungle to help you decide if it’s right for your needs. Already using Urban Jungle? Please share a review!

Urban Jungle at a glance

Reviews for Urban Jungle

Showing 11 of 24 company reviews • Last reviewed within 21 days

Uncaring and bizarre behaviour

Home Insurance • 8th August 2025

I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL,... I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL, it was a huge deal. I did everything right: reported it to TfL (and got a reference), and also informed my insurer, Urban Jungle, since my policy covers accidental loss. I genuinely felt reassured knowing I was protected. Thankfully, someone handed in my bag and laptop. I immediately let Urban Jungle know I was no longer pursuing the claim—I hadn’t even submitted one formally—and was just relieved to have my work tools back. I’ve only ever made one claim in six years. Their response? They cancelled my insurance out of nowhere, citing vague concerns about my “account activity.” Again—I didn’t even claim. I acted honestly and responsibly, and this is how they chose to respond. No phone call, no conversation—just a cold, automated email. The whole thing feels careless and impersonal. Really poor service and a strange way to treat a long-standing customer. I can’t recommend them at all. Read more Read less

{"display":"Justin Williams","full_name":"Justin Williams","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Good uncomplicated product.

Home Insurance • 1st September 2024

Good uncomplicated product. I've used Urban Jungle's product for a while now and I find that the product is easy to understand and uncomplicated. Signing-up... Good uncomplicated product. I've used Urban Jungle's product for a while now and I find that the product is easy to understand and uncomplicated. Signing-up is easy and the flexibility to update my product whenever I need it to is really useful. Read more Read less

{"display":"Aaron Goh","full_name":"Aaron Goh","avatar":{"url":"\/assets\/uploads\/avatars\/users\/475502.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    I value transparency

    This company is very upfront and user friendly. Makes the whole process easy. Would recommend.

    {"display":"Gilles Valensi","full_name":"Gilles Valensi","avatar":{"url":"\/assets\/uploads\/avatars\/users\/679674.png"}}'s avatar
  • 4/5

    Very good value and fast communication

    Very good value and fast communication but not flexible with renewal dates.

    {"display":"Anne W","full_name":"Anne W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Anne W 24th August 2024
  • 5/5

    Quick and easy to set up and doesn't cost a fortune!

    Quick and easy to set up and doesn't cost a fortune!

    {"display":"Natasha","full_name":"Natasha","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Natasha 23rd August 2024
  • 1/5

    £89 for the first year, the renewal quote was £248.

    £89 for the first year, the renewal quote was £248..... What planet is Jimmy on ???? Yes Jimmy. The owner of the company who was... £89 for the first year, the renewal quote was £248..... What planet is Jimmy on ???? Yes Jimmy. The owner of the company who was really upset at the sky high premiums....really ?? He's certainly trying to cash in on it now . Read more Read less

    {"display":"John B","full_name":"John B","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1039509.png"}}'s avatar
    Home Insurance
    John B 18th June 2024
  • 5/5

    Easy to use and friendly service

    Easy to use and friendly service. Easy to get a quote and get insured in what is frustratingly difficult and complex process.

    {"display":"Radu Acsinia","full_name":"Radu Acsinia","avatar":{"url":"\/assets\/uploads\/avatars\/users\/97218.png"}}'s avatar
  • 1/5

    Seems like corporate theft to me!

    Renewal quote too high so I tried to cancel auto renewal online but the website pages did not load properly. Sent numerous emails to Getsafe... Renewal quote too high so I tried to cancel auto renewal online but the website pages did not load properly. Sent numerous emails to Getsafe UK and to Urban Jungle (who have taken them over.) I clearly said I did not want to renew in three weeks time when my policy expired. Getsafe confirmed this was noted. However, now that my policy has expired, Urban Jungle is attempting to take £509 from my credit card on a DAILY basis and say they will continue to do this for another 3 weeks! I have maxed out my card so there are insufficient funds for Urban Jungle to steal but am now left without a functioning credit card for three weeks. I have today spoken to Urban Jungle who say this is a wider issue and they will sort it out by today. So I will update you! Urban Jungle? Sure is! Read more Read less

    {"display":"Jean Osborne","full_name":"Jean Osborne","avatar":{"url":"\/assets\/uploads\/avatars\/users\/613189.png"}}'s avatar
  • 1/5

    AVOID AVOID AVOID AVOID!

    AVOID AVOID AVOID AVOID!!!!! Shocking company, paying our premium for years...put in a claim and they then do everything to find a way out of... AVOID AVOID AVOID AVOID!!!!! Shocking company, paying our premium for years...put in a claim and they then do everything to find a way out of paying..using an old spent CCJ as a reason of misrepresentation. Not to mention its taken a month of people promising to call back, hanging up the phone, ignoring emails j, blaming other departments ust damn awful...I would advise anyone to AVOID this company as your money is better spent with a reputable company who don't desperately try and find a way out! We are going to take this further via the FO but nothing more we can do then advise any others to steer clear Read more Read less

    {"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Alex 14th March 2024
  • 1/5

    They have requested over and above information from...

    They have requested over and above information from to for a simple claim. Asked to pay additional fees to report my loss when its not... They have requested over and above information from to for a simple claim. Asked to pay additional fees to report my loss when its not stated in the T's and C's. Its been over a month since I raised this claim. Terrible and I cant recommend Read more Read less

    {"display":"Dale C","full_name":"Dale C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Dale C 27th February 2024
  • 4/5

    good choice

    Urban Jungle has been a good choice to date . When we emailed they reply quickly and as yet have not had a problem

    {"display":"gwen","full_name":"gwen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    gwen 25th August 2023

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