ok company. easy to deal with online, fasst dekivery of docs

Everything was going fine with Urban Jungle (for over 4 years) until we had to make a claim, then it was refusal and rejection. Our... Everything was going fine with Urban Jungle (for over 4 years) until we had to make a claim, then it was refusal and rejection. Our property was damaged by a third party hit & run driver when we were away from the property. We were told to provide details of the criminal activity (crime reference number, eye witness reports, CCTV & Images) and they insisted we get an independent out to get a quote for the damage. Only after we provided all this, with a monetary quote for the damage, did they insist that one of their affiliates view the damage. They then came back with 24 hours, rejecting the claim and citing wear and tear as the rejection reason. (The justification for this being Google Images of my property that displayed the pre-damaged property). Not a very professional reasoning to reject a claim. A further attempt to reopen the complaint was met with a similar response, with a screenshot of small print from their policy book as a reason for the continued rejection and them declaring the matter resolved. It seems they are happy, until you have to make a claim. I do wonder how many others have had similar responses. Read more Read less

Great experience so far, including after making a big claim with them!

I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL,... I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL, it was a huge deal. I did everything right: reported it to TfL (and got a reference), and also informed my insurer, Urban Jungle, since my policy covers accidental loss. I genuinely felt reassured knowing I was protected. Thankfully, someone handed in my bag and laptop. I immediately let Urban Jungle know I was no longer pursuing the claim—I hadn’t even submitted one formally—and was just relieved to have my work tools back. I’ve only ever made one claim in six years. Their response? They cancelled my insurance out of nowhere, citing vague concerns about my “account activity.” Again—I didn’t even claim. I acted honestly and responsibly, and this is how they chose to respond. No phone call, no conversation—just a cold, automated email. The whole thing feels careless and impersonal. Really poor service and a strange way to treat a long-standing customer. I can’t recommend them at all. Read more Read less

Good uncomplicated product. I've used Urban Jungle's product for a while now and I find that the product is easy to understand and uncomplicated. Signing-up... Good uncomplicated product. I've used Urban Jungle's product for a while now and I find that the product is easy to understand and uncomplicated. Signing-up is easy and the flexibility to update my product whenever I need it to is really useful. Read more Read less

This company is very upfront and user friendly. Makes the whole process easy. Would recommend.

Very good value and fast communication but not flexible with renewal dates.

Quick and easy to set up and doesn't cost a fortune!

£89 for the first year, the renewal quote was £248..... What planet is Jimmy on ???? Yes Jimmy. The owner of the company who was... £89 for the first year, the renewal quote was £248..... What planet is Jimmy on ???? Yes Jimmy. The owner of the company who was really upset at the sky high premiums....really ?? He's certainly trying to cash in on it now . Read more Read less