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Urban Jungle: Home insurance reviews

Name: Home insurance
Rating: 3.83 (24 reviews)

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3.04

Based on 24 reviews, last reviewed 8th Aug 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

58%

17%

3 star

2 star

25%

Latest highest rating:

4

Good uncomplicated product. Good uncomplicated product. I've used Urban Jungle's product for a while now and I find that the product is easy to understand and uncomplicated. Sign... Read more Reviewed on: 1st September 2024

Latest lowest rating:

1

Uncaring and bizarre behaviour I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL, it was a huge deal. I did everything... Read more Reviewed on: 8th August 2025

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About this product

Urban Jungle offer standalone buildings and contents policies or a combined home insurance policy.

You can add extra cover for an additional cost for home emergency and accidental damage. With all Urban Jungle policies, you can make online changes for free.

Urban Jungle home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Urban Jungle before, you can also leave a review and share your experience.

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Urban Jungle Home insurance reviews (24)

Uncaring and bizarre behaviour

I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL, it was a huge deal. I did everything right: reported it to TfL (and got a reference), and also informed my insurer, Urban Jungle, since my policy covers accidental loss. I genuinely felt reassured knowing I was protected. Thankfully, someone handed in my bag and laptop. I immediately let Urban Jungle know I was no longer pursuing the claim—I hadn’t even submitted one formally—and was just relieved to have my work tools back. I’ve only ever made one claim in six years. Their response? They cancelled my insurance out of nowhere, citing vague concerns about my “account activity.” Again—I didn’t even claim. I acted honestly and responsibly, and this is how they chose to respond. No phone call, no conversation—just a cold, automated email. The whole thing feels careless and impersonal. Really poor service and a strange way to treat a long-standing customer. I can’t recommend them at all. Reviewed on: 8th August 2025

Good uncomplicated product.

Good uncomplicated product. I've used Urban Jungle's product for a while now and I find that the product is easy to understand and uncomplicated. Signing-up is easy and the flexibility to update my product whenever I need it to is really useful. Reviewed on: 1st September 2024

I value transparency

This company is very upfront and user friendly. Makes the whole process easy. Would recommend. Reviewed on: 27th August 2024

Very good value and fast communication

Very good value and fast communication but not flexible with renewal dates. Reviewed on: 24th August 2024

Quick and easy to set up and doesn't cost a fortune!

Quick and easy to set up and doesn't cost a fortune! Reviewed on: 23rd August 2024

£89 for the first year, the renewal quote was £248.

£89 for the first year, the renewal quote was £248..... What planet is Jimmy on ???? Yes Jimmy. The owner of the company who was really upset at the sky high premiums....really ?? He's certainly trying to cash in on it now . Reviewed on: 18th June 2024

Easy to use and friendly service

Easy to use and friendly service. Easy to get a quote and get insured in what is frustratingly difficult and complex process. Reviewed on: 5th April 2024

Seems like corporate theft to me!

Renewal quote too high so I tried to cancel auto renewal online but the website pages did not load properly. Sent numerous emails to Getsafe UK and to Urban Jungle (who have taken them over.) I clearly said I did not want to renew in three weeks time when my policy expired. Getsafe confirmed this was noted. However, now that my policy has expired, Urban Jungle is attempting to take £509 from my credit card on a DAILY basis and say they will continue to do this for another 3 weeks! I have maxed out my card so there are insufficient funds for Urban Jungle to steal but am now left without a functioning credit card for three weeks. I have today spoken to Urban Jungle who say this is a wider issue and they will sort it out by today. So I will update you! Urban Jungle? Sure is! Reviewed on: 28th March 2024

AVOID AVOID AVOID AVOID!

AVOID AVOID AVOID AVOID!!!!! Shocking company, paying our premium for years...put in a claim and they then do everything to find a way out of paying..using an old spent CCJ as a reason of misrepresentation. Not to mention its taken a month of people promising to call back, hanging up the phone, ignoring emails j, blaming other departments ust damn awful...I would advise anyone to AVOID this company as your money is better spent with a reputable company who don't desperately try and find a way out! We are going to take this further via the FO but nothing more we can do then advise any others to steer clear Reviewed on: 14th March 2024

They have requested over and above information from...

They have requested over and above information from to for a simple claim. Asked to pay additional fees to report my loss when its not stated in the T's and C's. Its been over a month since I raised this claim. Terrible and I cant recommend Reviewed on: 27th February 2024

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Urban Jungle: Home insurance reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Urban Jungle: Home insurance now

Urban Jungle Home insurance reviews (24)

Uncaring and bizarre behaviour

Good uncomplicated product.

I value transparency

Very good value and fast communication

Quick and easy to set up and doesn't cost a fortune!

£89 for the first year, the renewal quote was £248.

Easy to use and friendly service

Seems like corporate theft to me!

AVOID AVOID AVOID AVOID!

They have requested over and above information from...

Review Urban Jungle: Home insurance now

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