Write a review

Newsletter

Go to business site

Urban Jungle: Home insurance reviews

Name: Home insurance
Rating: 3.51 (33 reviews)

View other Urban Jungle products

3.51

Based on 33 reviews, last reviewed 13th Oct 2026

300% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

58%

15%

2 star

24%

Latest highest rating:

4

They seem competitive but the excess is so high it m... They seem competitive but the excess is so high it makes using the insurance almost not worthwhile. You have to fix the problem at your own expense wh... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Never use this company Never use this company - they have designed a nice website and masquerade as friendly B corp company but this essentially a facade. I had a policy wit... Read more Reviewed on: 17th July 2026

Read all reviews Write a review

About this product

Urban Jungle offer standalone buildings and contents policies or a combined home insurance policy.

Add extra cover for an additional cost for home emergency and accidental damage. With all Urban Jungle policies, you can make online changes for free.

Urban Jungle home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Urban Jungle before, you can also leave a review and share your experience.

Review Urban Jungle: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Urban Jungle Home insurance reviews (33)

They seem competitive but the excess is so high it m...

They seem competitive but the excess is so high it makes using the insurance almost not worthwhile. You have to fix the problem at your own expense which surprised me Reviewed on: 13th October 2026

Very competitive home insurance provider

I looked around for an alternative home insurance provider earlier this year when my provider at that time sent me my renewal quote, which was considerably higher than the previous quote, even though I hadn't made a claim and no details on the policy had changed. Urban Jungle quoted a price that was considerably cheaper and their reviews were good, so I went with them. The whole process was straightforward and the documents arrived by email very quickly. I can't comment on their claims process (and hope I won't need to!) but so far all is good. Reviewed on: 3rd September 2026

I looked in to Urban Jungle when searching for ethic...

I looked in to Urban Jungle when searching for ethical B corp status insurers and were I to use a service, theirs seems one of the best for this criteria. Reviewed on: 20th August 2026

Very competitive and easy to buy the required policy

My home insurance (buildings and contents) came up for renewal in May and I decided to get a quote from Urban Jungle as I had seen good reviews for them. I was glad I did! Their price was considerably lower than the renewal quote from my current provider at that time, and lower than any other company listed on comparison sites. I haven't needed to make a claim (and hopefully I won't have to), so can't comment on their claims service, but the application process was very straightforward and the insurance documents were received quickly by email. All very satisfactory. Reviewed on: 13th August 2026

Never use this company

Never use this company - they have designed a nice website and masquerade as friendly B corp company but this essentially a facade. I had a policy with them when I had an issue they immediately passed me onto another random company. The staff were unhelpful, rude and tried every possible way to get out of paying what was a clear cut robbery. Reviewed on: 17th July 2026

All straightforward

It was easy to take out a Home Insurance policy with Urban Jungle and the quote was considerably lower than the renewal price from my previous provider. I don't know how easy the claims procedure would be (and hope I don't need to find out!) but so far all is good. Reviewed on: 16th July 2026

ok company.

ok company. easy to deal with online, fasst dekivery of docs Reviewed on: 16th July 2026

Fine, until you need to claim.

Everything was going fine with Urban Jungle (for over 4 years) until we had to make a claim, then it was refusal and rejection. Our property was damaged by a third party hit & run driver when we were away from the property. We were told to provide details of the criminal activity (crime reference number, eye witness reports, CCTV & Images) and they insisted we get an independent out to get a quote for the damage. Only after we provided all this, with a monetary quote for the damage, did they insist that one of their affiliates view the damage. They then came back with 24 hours, rejecting the claim and citing wear and tear as the rejection reason. (The justification for this being Google Images of my property that displayed the pre-damaged property). Not a very professional reasoning to reject a claim. A further attempt to reopen the complaint was met with a similar response, with a screenshot of small print from their policy book as a reason for the continued rejection and them declaring the matter resolved. It seems they are happy, until you have to make a claim. I do wonder how many others have had similar responses. Reviewed on: 16th July 2026

Great experience so far, including after making a bi...

Great experience so far, including after making a big claim with them! Reviewed on: 24th June 2026

Uncaring and bizarre behaviour

I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL, it was a huge deal. I did everything right: reported it to TfL (and got a reference), and also informed my insurer, Urban Jungle, since my policy covers accidental loss. I genuinely felt reassured knowing I was protected. Thankfully, someone handed in my bag and laptop. I immediately let Urban Jungle know I was no longer pursuing the claim—I hadn’t even submitted one formally—and was just relieved to have my work tools back. I’ve only ever made one claim in six years. Their response? They cancelled my insurance out of nowhere, citing vague concerns about my “account activity.” Again—I didn’t even claim. I acted honestly and responsibly, and this is how they chose to respond. No phone call, no conversation—just a cold, automated email. The whole thing feels careless and impersonal. Really poor service and a strange way to treat a long-standing customer. I can’t recommend them at all. Reviewed on: 8th August 2025

Review Urban Jungle: Home insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Home Insurance
from Haven 3.79 from 1 reviews
Insurance
from Earl Shilton Building Society 0.00 from 0 reviews
Home Insurance
from Dial Direct 4.29 from 14 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Urban Jungle: Home insurance reviews

300% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Urban Jungle: Home insurance now

Urban Jungle Home insurance reviews (33)

They seem competitive but the excess is so high it m...

Very competitive home insurance provider

I looked in to Urban Jungle when searching for ethic...

Very competitive and easy to buy the required policy

Never use this company

All straightforward

ok company.

Fine, until you need to claim.

Great experience so far, including after making a bi...

Uncaring and bizarre behaviour

Review Urban Jungle: Home insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024