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Urban Jungle: Home insurance reviews

View other Urban Jungle products
3.25
Based on 29 reviews, last reviewed 17th Jul 2026
200% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
55%
See only 4 star reviews
14%
See only 3 star reviews
3%
2 star
See only 2 star reviews
0%
See only 1 star reviews
28%

Latest highest rating:

5

All straightforward It was easy to take out a Home Insurance policy with Urban Jungle and the quote was considerably lower than the renewal price from my previous provide... Read more Reviewed on: 16th July 2026
Trevor English's avatar
Trevor English

Latest lowest rating:

1

Never use this company Never use this company - they have designed a nice website and masquerade as friendly B corp company but this essentially a facade. I had a policy wit... Read more Reviewed on: 17th July 2026
Dean 's avatar
Dean
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About this product

Urban Jungle offer standalone buildings and contents policies or a combined home insurance policy.

You can add extra cover for an additional cost for home emergency and accidental damage. With all Urban Jungle policies, you can make online changes for free.

Urban Jungle home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Urban Jungle before, you can also leave a review and share your experience.

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Urban Jungle Home insurance reviews (29)

Never use this company

1
Never use this company - they have designed a nice website and masquerade as friendly B corp company but this essentially a facade. I had a policy with them when I had an issue they immediately passed me onto another random company. The staff were unhelpful, rude and tried every possible way to get out of paying what was a clear cut robbery. Reviewed on: 17th July 2026
Dean 's avatar
Dean

All straightforward

5
It was easy to take out a Home Insurance policy with Urban Jungle and the quote was considerably lower than the renewal price from my previous provider. I don't know how easy the claims procedure would be (and hope I don't need to find out!) but so far all is good. Reviewed on: 16th July 2026
Trevor English's avatar
Trevor English

ok company.

3
ok company. easy to deal with online, fasst dekivery of docs Reviewed on: 16th July 2026
Clive B's avatar
Clive B

Fine, until you need to claim.

1
Everything was going fine with Urban Jungle (for over 4 years) until we had to make a claim, then it was refusal and rejection. Our property was damaged by a third party hit & run driver when we were away from the property. We were told to provide details of the criminal activity (crime reference number, eye witness reports, CCTV & Images) and they insisted we get an independent out to get a quote for the damage. Only after we provided all this, with a monetary quote for the damage, did they insist that one of their affiliates view the damage. They then came back with 24 hours, rejecting the claim and citing wear and tear as the rejection reason. (The justification for this being Google Images of my property that displayed the pre-damaged property). Not a very professional reasoning to reject a claim. A further attempt to reopen the complaint was met with a similar response, with a screenshot of small print from their policy book as a reason for the continued rejection and them declaring the matter resolved. It seems they are happy, until you have to make a claim. I do wonder how many others have had similar responses. Reviewed on: 16th July 2026
Customer's avatar
Customer

Great experience so far, including after making a bi...

5
Great experience so far, including after making a big claim with them! Reviewed on: 24th June 2026
Mark James 's avatar
Mark James

Uncaring and bizarre behaviour

1
I’m a set designer and rely on my laptop every single day for work, so when I lost both my laptop and bag on TfL, it was a huge deal. I did everything right: reported it to TfL (and got a reference), and also informed my insurer, Urban Jungle, since my policy covers accidental loss. I genuinely felt reassured knowing I was protected. Thankfully, someone handed in my bag and laptop. I immediately let Urban Jungle know I was no longer pursuing the claim—I hadn’t even submitted one formally—and was just relieved to have my work tools back. I’ve only ever made one claim in six years. Their response? They cancelled my insurance out of nowhere, citing vague concerns about my “account activity.” Again—I didn’t even claim. I acted honestly and responsibly, and this is how they chose to respond. No phone call, no conversation—just a cold, automated email. The whole thing feels careless and impersonal. Really poor service and a strange way to treat a long-standing customer. I can’t recommend them at all. Reviewed on: 8th August 2025
Justin Williams's avatar
Justin Williams

Good uncomplicated product.

4
Good uncomplicated product. I've used Urban Jungle's product for a while now and I find that the product is easy to understand and uncomplicated. Signing-up is easy and the flexibility to update my product whenever I need it to is really useful. Reviewed on: 1st September 2024
Aaron Goh's avatar
Aaron Goh

I value transparency

5
This company is very upfront and user friendly. Makes the whole process easy. Would recommend. Reviewed on: 27th August 2024
Gilles Valensi's avatar
Gilles Valensi

Very good value and fast communication

4
Very good value and fast communication but not flexible with renewal dates. Reviewed on: 24th August 2024
Anne W's avatar
Anne W

Quick and easy to set up and doesn't cost a fortune!

5
Quick and easy to set up and doesn't cost a fortune! Reviewed on: 23rd August 2024
Natasha's avatar
Natasha

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