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NatWest: Home Insurance reviews

Name: Home Insurance
Rating: 2.81 (39 reviews)

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2.81

Based on 39 reviews, last reviewed 28th Feb 2026

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

46%

10%

38%

Latest highest rating:

5

Love Nat West home insurance I've had it a while now Love Nat West home insurance I've had it a while now for my flat very Reviewed on: 19th February 2026

Latest lowest rating:

1

Emergency call.waiting 5 hours and counting Well satvhere now 5 hours after reporting an electral issue that means no lights or sockets working.Home emergency cover accepted the claim but still ... Read more Reviewed on: 28th February 2026

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About this product

With so many providers on the market, finding the right home insurance policy for your needs can be challenging. We collect NatWest home insurance reviews to help you make an informed decision when choosing your next provider.

NatWest is underwritten by U K Insurance Limited to offer home insurance. Choose between buildings cover, contents cover or a combined policy of the two. All policies have two levels of protection, Standard and Elite. NatWest also offers a Premier policy which provides an enhanced level of cover and personalised support.

Are you considering NatWest as your new home insurance provider? Read the reviews on Smart Money People to gain valuable insight into NatWest and its policies. Find out what level of cover policyholders have chosen and how comprehensive they’ve found it to be. Learn about NatWest’s customer service and claims process. Read about real experiences and opinions of the provider and its policies. Check out our NatWest home insurance reviews today.

Have you had a home insurance policy with NatWest? Share your honest experience with others on Smart Money People. Tell us which policy you chose and what level of cover you opted for. Did you take out any additional extras, if so, which ones and have they proved worthwhile? Would you renew your policy with NatWest? Would you recommend the provider to your family and friends? Leave a NatWest home insurance review today. Together, we can help people like you make better financial decisions.

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NatWest Home Insurance reviews (39)

Emergency call.waiting 5 hours and counting

Well satvhere now 5 hours after reporting an electral issue that means no lights or sockets working.Home emergency cover accepted the claim but still no contact to say when someone will arrive. Second time of ring " our back office arevtrying to sort" its a pretty mudane Saturday no storms not mid winter just a basic day so whats the issue?? Reviewed on: 28th February 2026

Love Nat West home insurance I've had it a while now

Love Nat West home insurance I've had it a while now for my flat very Reviewed on: 19th February 2026

Terrible Customer Service, No Client Care

After 10 years of 0 claims, I finally logged one with the Home Emergency Team, when our boiler experienced a fault. . Although the engineer was sent out promptly, we were told the boiler needed a 'part' and would need to be ordered. Despite being told that we would be kept 'informed' and the issue would be resolved within 5 days, I had to call up every day for an update. In each instance, they told me they "couldn't get hold of the trade, so there's no update on your part. Despite being told our case was being 'escalated', nobody called and I was told the manager wouldn't be calling as 'he has no update'. As of this writing, this still hasn't been resolved. The phone lines are useless and the representatives clearly have no real sense of how to handle claims or reassure customers. This service is awful, do not risk your families wellbeing with this service. Reviewed on: 17th February 2026

Lost earpiece

Contacted customer service and knowledgeable staff arranged contact person to ring me to discuss the problem.. Only one hripe. Excess payment is taken before any actions being taken. Why not take any agreed excess away from final payout. Reviewed on: 21st August 2025

Good value but can't see insurance info online

My review is about renters insurance. I have had renters insurance for a while, however I find it hard to know how to access the information about the contract. I get renewal letters once a year but I would prefer to be able to access it online, so that I can change my direct debit details myself. Reviewed on: 18th April 2025

"My Sky view has been leaking for duration - e.

"My Sky view has been leaking for duration - e.g., several weeks, a month and despite multiple attempts to contact customer service, I have received no response. This lack of care and attention to a serious issue is unacceptable. I would not recommend this company." Reviewed on: 23rd February 2025

Great customer service, friendly and knowledgeable.

Great customer service, friendly and knowledgeable. Reviewed on: 14th January 2025

Some verge tiles blew off my roof in a mini whirlwin...

Some verge tiles blew off my roof in a mini whirlwind and an assessor said the wind in the area wasn’t strong enough so I wouldn’t recommend Nat West insurance Reviewed on: 16th December 2024

One word rubbish

Had to have roof repaired after recent storm got in touch with insurance company sent a chap out assessing the damage and said he would be back in touch got a phone call a few days later saying that the storm wasn’t bad enough to cause the damage and declined the claim absolute rubbish Reviewed on: 19th February 2024

Top notch

Good, honest, home contents insurance. Reviewed on: 24th August 2023

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