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NatWest: Home Insurance reviews

Name: Home Insurance
Rating: 3.2 (35 reviews)

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2.67

Based on 35 reviews, last reviewed 23rd Feb 2025

100% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

46%

11%

3 star

40%

Latest highest rating:

5

Great customer service, friendly and knowledgeable. Great customer service, friendly and knowledgeable. Reviewed on: 14th January 2025

Latest lowest rating:

1

"My Sky view has been leaking for duration - e. "My Sky view has been leaking for duration - e.g., several weeks, a month and despite multiple attempts to contact customer service, I have received n... Read more Reviewed on: 23rd February 2025

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About this product

With so many providers on the market, finding the right home insurance policy for your needs can be challenging. We collect NatWest home insurance reviews to help you make an informed decision when choosing your next provider.

NatWest is underwritten by U K Insurance Limited to offer home insurance. Choose between buildings cover, contents cover or a combined policy of the two. All policies have two levels of protection, Standard and Elite. NatWest also offers a Premier policy which provides an enhanced level of cover and personalised support.

Are you considering NatWest as your new home insurance provider? Read the reviews on Smart Money People to gain valuable insight into NatWest and its policies. Find out what level of cover policyholders have chosen and how comprehensive they’ve found it to be. Learn about NatWest’s customer service and claims process. Read about real experiences and opinions of the provider and its policies. Check out our NatWest home insurance reviews today.

Have you had a home insurance policy with NatWest? Share your honest experience with others on Smart Money People. Tell us which policy you chose and what level of cover you opted for. Did you take out any additional extras, if so, which ones and have they proved worthwhile? Would you renew your policy with NatWest? Would you recommend the provider to your family and friends? Leave a NatWest home insurance review today. Together, we can help people like you make better financial decisions.

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NatWest Home Insurance reviews (35)

"My Sky view has been leaking for duration - e.

"My Sky view has been leaking for duration - e.g., several weeks, a month and despite multiple attempts to contact customer service, I have received no response. This lack of care and attention to a serious issue is unacceptable. I would not recommend this company." Reviewed on: 23rd February 2025

Great customer service, friendly and knowledgeable.

Great customer service, friendly and knowledgeable. Reviewed on: 14th January 2025

Some verge tiles blew off my roof in a mini whirlwin...

Some verge tiles blew off my roof in a mini whirlwind and an assessor said the wind in the area wasn’t strong enough so I wouldn’t recommend Nat West insurance Reviewed on: 16th December 2024

One word rubbish

Had to have roof repaired after recent storm got in touch with insurance company sent a chap out assessing the damage and said he would be back in touch got a phone call a few days later saying that the storm wasn’t bad enough to cause the damage and declined the claim absolute rubbish Reviewed on: 19th February 2024

Top notch

Good, honest, home contents insurance. Reviewed on: 24th August 2023

Totally Online set-up

I needed home insurance but I also wanted to insure my mountain bike and laptop for when I was away from home. Thankfully this was all easily arranged online, with no phone calls, through the comprehensive Natwest website. It wasn't the cheapest home insurance compared to some I could have gone with on the comparison websites but there was only about £20-£30 in it and I know I can rely on Natwest. Reviewed on: 9th August 2023

Burglary

In April 2023 in the dead of the night I had my house broken in to a few days later NatWest employee visited my house and 3 days later organised for me to pick up a laptop and they paid me for all items that were stolen I still miss items that were stolen but my NatWest hone insurance certainly compensated me for my loss Reviewed on: 28th July 2023

20 plus years customer 29% renewal increase

Can’t believe my home insurance renewal came with a hefty 29% increase, I have been a client for 20 + years, with only one small claim for £600 storm damage in 2022 and they increase by £80 … when I called I am told this is the best price, no discounts…. I am disgusted , obviously checking else where, should have done it years ago, much cheaper out there for almost the same cover Reviewed on: 9th July 2023

Utterly useless

The NatWest get 2 of the most utterly useless companies to deal with your claim - Sedgwick & Davis validation. Look at Their reviews online.. definitely the 2 most useless companies I’ve ever had to deal with in life.. they don’t communicate between each other. It’s a constant chase.. then they offer you peanuts for your stolen property.. avoid avoid avoid… Reviewed on: 6th July 2023

Home insurance

After an accident happened in my house,I’m still in temporary accommodation, they are dry slow and I have to call every other day and speak to many people .one day even after a weeks one staff told me that my name isn’t on my house Ensuranc which it was and my husband most call them. That made me so mad. Of course I spoke with polite customer service as well but still waiting and no one doing anything for a house. Actually it cost slot for them to keep me in temporarily accommodation but when you have a child and working is very difficult to live somewhere with little things around and not knowing how long will take. Very frustrating and disappointing of them. Definitely will change my home insurance after this. Not recommended Reviewed on: 28th March 2023

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