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NatWest: Home Insurance reviews

Name: Home Insurance
Rating: 2.66 (40 reviews)

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2.66

Based on 40 reviews, last reviewed 11th Mar 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

44%

10%

40%

Latest highest rating:

5

Love Nat West home insurance I've had it a while now Love Nat West home insurance I've had it a while now for my flat very Reviewed on: 19th February 2026

Latest lowest rating:

1

I cancelled my contents insurance with nat west on... I cancelled my contents insurance with nat west on renewel of policy. They informed me on the renewel by email on the 21st and new policy would start... Read more Reviewed on: 11th March 2026

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About this product

With so many providers on the market, finding the right home insurance policy for your needs can be challenging. We collect NatWest home insurance reviews to help you make an informed decision when choosing your next provider.

NatWest is underwritten by U K Insurance Limited to offer home insurance. Choose between buildings cover, contents cover or a combined policy of the two. All policies have two levels of protection, Standard and Elite. NatWest also offers a Premier policy which provides an enhanced level of cover and personalised support.

Are you considering NatWest as your new home insurance provider? Read the reviews on Smart Money People to gain valuable insight into NatWest and its policies. Find out what level of cover policyholders have chosen and how comprehensive they’ve found it to be. Learn about NatWest’s customer service and claims process. Read about real experiences and opinions of the provider and its policies. Check out our NatWest home insurance reviews today.

Have you had a home insurance policy with NatWest? Share your honest experience with others on Smart Money People. Tell us which policy you chose and what level of cover you opted for. Did you take out any additional extras, if so, which ones and have they proved worthwhile? Would you renew your policy with NatWest? Would you recommend the provider to your family and friends? Leave a NatWest home insurance review today. Together, we can help people like you make better financial decisions.

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NatWest Home Insurance reviews (40)

RIP off

Boiler stopped working they sent out a plumber, problem was leaking pipe and the pump stopped working, boiler is only 6 years old they condemned the boiler, please read on... The pipe was a small plastic pipe that leaked a drop or 2 a day, the pipe cost £30. The pump cost £120 plus fitting total cost £280 inc vat. Bottom line is they condemned a 6 year old boiler for a plastic pipe a bit like a mechanic coming out to your car finding your problem is a plastic pipe and saying your car needs a new engine. Phoned natwest they wouldn't send another plumber for a second opinion and said they won't pay for the repair, they will pay as I am suing them. Please stay well away from the natwest they are happy that there customers are being ripped off that's the gods honest truth. Shocking treatment from a supposedly reputable company. Reviewed on: 4th October 2019

Cowboys

We tried to claim for broken tablet like for like, they offered us £9 for another brand, complete scam. Will not be using Natwest infuture. Reviewed on: 12th April 2019

usual rubbish. One star is too much on both.

Only give 1 star because can't go negative. (shame that). 40+ years with natwest bank. Used their insurance services for many years. Never a claim until last 4 years. Been trying to claim for 4 years on 1 building problem. This insurance is blatant theft. arranging to leave Natwest ASAP. Reviewed on: 4th October 2018

Brilliantly fast, easy to understand and good value!

I lost a pair of diamond earrings and from the moment I reported the loss to the day the money was paid into my account was 10 days, no quibbles and perfect attention to my case. Was frankly surprised and really, really happy with the outcome. Reviewed on: 13th August 2018

Feeling ripped off

Customer of Nat West for 50 years. Believed they were as fair as any only to discover that when my roof tiles blew off they would not accept my claim. Sent an assessor to come up with a spurious excuse. Cancelled insurance policy only to be aggressively harassed to pay the year's premium. Very happy to take ones money and take no responsibility. A disgrace! TM Reviewed on: 7th May 2018

Very Unfair and trying to opt out!

I have been Nat West Customer for 52 years & have Home Insurance policy for over 45 years. When I had a leak from roof into loft over my garage, I claimed, after few days assessor came but did not want to go in the loft (I told him that my son had been in loft & identified the site of leak, he just shrugged his shoulders & took photos from outside and told me he will pass it on to his company. however nothing happened and when I rang company dealing with claim said that "it was wear & tear" and not covered! when I asked more explanation, i was told assessor should have told me but he did not! After this totally unfair experience I will definitely NOT recommend Nat West Unfortunately Zero Stars but lowest is one star!! Reviewed on: 12th April 2018

Good quality policy

A policy that is pretty comprehensive and doesn't cut corners. Reviewed on: 1st October 2017

Cheap and reliable

Cheap and reliable, I got robbed and claimed for mystolen laptop, only negative was I didn't get cash, but PC World vouchers which limited my choices for a replacement. Reviewed on: 14th October 2016

Easy and simple

Nothig bad to say at all. Easy to set up and good coverage for a fair price Reviewed on: 15th September 2016

So helpful

I've never had home insurance before and must have searched the Web for hours comparing different insurers. All the jargon was so confusing that I gave up. My adviser at local branch told me about their home insurance. I must have asked a thousand questions and she was so patient with me and went over things so it was simple to understand. She even helped me on the phone when setting it up! She also invited me back a month or two down the line to check everything was ok. And remembered so much of the stuff I'd told her. They really do treat their customers personally here. Such a positive and pleasant experience. The details in the home ins. Policy are set out clearly and you recieve updates whenever necessary as well as lots of warning before your contract renews. I've not had to use the insurance yet thankfully but I'm sure they'll be just as helpful then if I need to! Reviewed on: 6th January 2016

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